Re: [rt-users] steal ticket - not sending email
On Sun, Nov 20, 2011 at 04:42:56PM +, ronen_am...@dell.com wrote: Hi all, I am using RT 4.0.3 on CentOS 5.6 When we try to steal a ticket, we don't get a notification. Stealing a ticket means that you're now the owner. I assume you have $NotifyActor set to the default of 0 in your config. Since you stole the ticket, RT won't email you to tell you about the change. It sounds like you want to notify the previous owner, which means you may want http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm and another scrip to notify Requestors on Owner Change. -kevin From the logs: [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.com #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.com No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) Why is that? Where can I configure that it will send emails to both old owner and requestor? Regards, Ronen RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain ? November 28 29, 2011 pgpe8bFAtt7wP.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] steal ticket - not sending email
Hi all, I am using RT 4.0.3 on CentOS 5.6 When we try to steal a ticket, we don't get a notification. From the logs: [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.com #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.com No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) Why is that? Where can I configure that it will send emails to both old owner and requestor? Regards, Ronen RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] steal ticket - not sending email
p.s. When trying to add http://requesttracker.wikia.com/wiki/OnStealEnhanced I get: [Sun Nov 20 17:11:30 2011] [info]: rt-4.0.3-4662-1321809090-1170.22-1...@xxx.com #22/799 - Scrip 12 On Stolen Ticket notify old owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Sun Nov 20 17:11:30 2011] [info]: rt-4.0.3-4662-1321809090-1170.22-1...@xxx.com No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) [Sun Nov 20 17:11:30 2011] [warning]: Argument That is already the current value isn't numeric in numeric lt () at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 79. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:79) [Sun Nov 20 17:11:30 2011] [warning]: Argument That is already the current value isn't numeric in numeric eq (==) at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 64. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:64) Ronen Amity Configuration and Build manager Dell | IDC office + 972 9 769 8865, fax + 972 9 769 8889 ronen_am...@dell.commailto:ronen_am...@dell.com Dell IDC. 89 Medinat Hayehudim St., Tower E, Herzeliya, 46141, Israel From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Amity, Ronen Sent: Sunday, November 20, 2011 18:43 To: rt-users@lists.bestpractical.com Subject: [rt-users] steal ticket - not sending email Hi all, I am using RT 4.0.3 on CentOS 5.6 When we try to steal a ticket, we don't get a notification. From the logs: [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.commailto:rt-4.0.3-4667-1321806896-823.22-...@xxx.com #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.commailto:rt-4.0.3-4667-1321806896-823.22-...@xxx.com No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) Why is that? Where can I configure that it will send emails to both old owner and requestor? Regards, Ronen RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
