Re: [rt-users] Custom Field Search returns 0 records
I tend to agree with Robert from my experience CF searches do n't work (on 3.6.1/3.6.2) , you can't search for them or order by them I think there was a patch released few weeks back, just can't find it at the moment .. Roy Mathew wrote: Have you attached the CF to anything. Not only do you have to create it but it has to be enabled under Global-Custom Fields. Mathew Gendron, Robert wrote: Hello, This is my first attempt at using the Custom Field feature in RT. However, when I try to run a query using the custom field the system does not return any records. Here are my systems specifics: RT Version 3.6.1 MySQL 5.0.27 Query: Queue = 'Test' AND 'CF.{Test}' LIKE 'Test' I have saved one record with the Custom Field test set to 'Test' Could this be a configuration error? Has something been fixed since 3.6.1 to address this issue? Thank you for your assistance. Bob G ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Field Search returns 0 records
I've created three custom fields. Each a single Select type. I've never had problems. I'm using 3.6.1. Mathew Roy El-Hames wrote: I tend to agree with Robert from my experience CF searches do n't work (on 3.6.1/3.6.2) , you can't search for them or order by them I think there was a patch released few weeks back, just can't find it at the moment .. Roy Mathew wrote: Have you attached the CF to anything. Not only do you have to create it but it has to be enabled under Global-Custom Fields. Mathew Gendron, Robert wrote: Hello, This is my first attempt at using the Custom Field feature in RT. However, when I try to run a query using the custom field the system does not return any records. Here are my systems specifics: RT Version 3.6.1 MySQL 5.0.27 Query: Queue = 'Test' AND 'CF.{Test}' LIKE 'Test' I have saved one record with the Custom Field test set to 'Test' Could this be a configuration error? Has something been fixed since 3.6.1 to address this issue? Thank you for your assistance. Bob G ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Field Search returns 0 records
Well I must be missing something .. I tried searching for both cf where its a select a value , or a cf where you enter one value neither worked both returned 0 where I know there is atleast 10 tickets with these cf's in the queue I am searching in .. Do you know where to look in the code?? Regards; Roy Mathew wrote: I've created three custom fields. Each a single Select type. I've never had problems. I'm using 3.6.1. Mathew Roy El-Hames wrote: I tend to agree with Robert from my experience CF searches do n't work (on 3.6.1/3.6.2) , you can't search for them or order by them I think there was a patch released few weeks back, just can't find it at the moment .. Roy Mathew wrote: Have you attached the CF to anything. Not only do you have to create it but it has to be enabled under Global-Custom Fields. Mathew Gendron, Robert wrote: Hello, This is my first attempt at using the Custom Field feature in RT. However, when I try to run a query using the custom field the system does not return any records. Here are my systems specifics: RT Version 3.6.1 MySQL 5.0.27 Query: Queue = 'Test' AND 'CF.{Test}' LIKE 'Test' I have saved one record with the Custom Field test set to 'Test' Could this be a configuration error? Has something been fixed since 3.6.1 to address this issue? Thank you for your assistance. Bob G ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Custom Field Search returns 0 records
I did try to enable it under Global. It did not make a difference. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 7:17 PM To: Gendron, Robert Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Field Search returns 0 records Have you attached the CF to anything. Not only do you have to create it but it has to be enabled under Global-Custom Fields. Mathew Gendron, Robert wrote: Hello, This is my first attempt at using the Custom Field feature in RT. However, when I try to run a query using the custom field the system does not return any records. Here are my systems specifics: RT Version 3.6.1 MySQL 5.0.27 Query: Queue = 'Test' AND 'CF.{Test}' LIKE 'Test' I have saved one record with the Custom Field test set to 'Test' Could this be a configuration error? Has something been fixed since 3.6.1 to address this issue? Thank you for your assistance. Bob G ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Field Search returns 0 records
And just to cover bases, you have the SeeCustomField right? Mathew Gendron, Robert wrote: I did try to enable it under Global. It did not make a difference. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 7:17 PM To: Gendron, Robert Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Field Search returns 0 records Have you attached the CF to anything. Not only do you have to create it but it has to be enabled under Global-Custom Fields. Mathew Gendron, Robert wrote: Hello, This is my first attempt at using the Custom Field feature in RT. However, when I try to run a query using the custom field the system does not return any records. Here are my systems specifics: RT Version 3.6.1 MySQL 5.0.27 Query: Queue = 'Test' AND 'CF.{Test}' LIKE 'Test' I have saved one record with the Custom Field test set to 'Test' Could this be a configuration error? Has something been fixed since 3.6.1 to address this issue? Thank you for your assistance. Bob G ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Field Search returns 0 records
Have you attached the CF to anything. Not only do you have to create it but it has to be enabled under Global-Custom Fields. Mathew Gendron, Robert wrote: Hello, This is my first attempt at using the Custom Field feature in RT. However, when I try to run a query using the custom field the system does not return any records. Here are my systems specifics: RT Version 3.6.1 MySQL 5.0.27 Query: Queue = 'Test' AND 'CF.{Test}' LIKE 'Test' I have saved one record with the Custom Field test set to 'Test' Could this be a configuration error? Has something been fixed since 3.6.1 to address this issue? Thank you for your assistance. Bob G ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com