Todd-
I did check my current production version which is on 3.4.2 and that has the
value of NotifyActor set as 0.
And my new production environment is on 3.6.5 and the NotifyActor there is also
0. Why does RT react differently if the values are the same.
Any help in this matter is appreciated.
Deepika
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Sunday, November 11, 2007 7:52 AM
To: Deepika Bhatia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Email Question
See NotifyActor in RT_SiteConfig.pm.
On 11/11/07, Deepika Bhatia [EMAIL PROTECTED] wrote:
All:
I have my current production version which is on version 3.4.2 When I create
a new ticket I receive an email as a requestor and also an email as an
AdminCc since I am setup as an AdminCc on the queue that I am creating the
ticket in.
I am testing the latest version of RT on 3.6.5 with the same data setup from
3.4.2 and when I create a new ticket in RT using the RT interface I only
receive one email as a Requestor. But I don't receive the email as an
AdminCc. If I create the ticket from my outlook by sending an email to RT I
receive both the emails as a requestor and also as an AdminCc. Why is that?
Is that normal functionality of version 3.6.5?
The same thing happens, when I try to resolve a ticket for which I was the
requestor as well. And I don't receive any email when I resolve the ticket.
Please comment.
~~~
Deepika Bhatia
Sr. Manager
Prosum Technology Services
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up to 20 percent off the price. This sale won't last long, so get in touch
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