I have the log settings you have below, and nothing is logged.
What's up with that ?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Farrell,Bob
Sent: Friday, August 25, 2006 11:14 PM
To: Ole Craig
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Tickets being LOST
Will do. Also, I thought you could add correspondence via RT when
resolving a ticket. It just gives the canned template.
I can only converse via email with reply in RT from the interface.
Was it always that way ?
-Original Message-
From: Ole Craig [mailto:[EMAIL PROTECTED]
Sent: Friday, August 25, 2006 10:36 PM
To: Farrell,Bob
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Tickets being LOST
Bob -
Suggest you start logging at a finer level, e.g.:
Set($LogToSyslog, 'debug');
Set($LogToScreen, 'error');
Set($LogToFile , 'debug');
Set($LogDir, '/var/log');
Set($LogToFileNamed , rt.log);
On Fri, 2006-08-25 at 22:27 -0400, Farrell,Bob wrote:
I left the defaults of log to rt log in RT_Siteconfig.
I can find nothing logged.
Also, It appeared I could not reopen a resolved ticket via an email
response, but it does, it just takes like 30 minutes.
Not sure what I did wrong.
-Original Message-
From: Ole Craig [mailto:[EMAIL PROTECTED]
Sent: Friday, August 25, 2006 8:20 PM
To: Farrell,Bob
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Tickets being LOST
Bob -
Do you have logging setup? (RT_SiteConfig.pm, what are the
values for
$LogToSyslog
$LogDir
$LogToFileNamed
What do you see in the logs when this happens?
On Fri, 2006-08-25 at 20:14 -0400, Farrell,Bob wrote:
Last observation:
It is NOT on every ticket or particular Queue.
It happens randomly.
BF
__
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Farrell,Bob
Sent: Friday, August 25, 2006 7:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Tickets being LOST
I am getting a symptom on RT 3.6.1 where the RT box Auto Replies,
( with a Ticket number ) but when you go to the Queue, it is not
there.
If you search it by Ticket number, it says error ticket not
recorded.
This is now in Production after what I thought was INTENSE lab
testing.
Any ideas?
This is an EMERGENCY type situation, so any input is greatly
appreciated.
Bob Farrell
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. . .
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