Re: [rt-users] Update Ticket takes too long
On Tue, Nov 17, 2009 at 05:20:53PM +, Rui Vitor Figueiras Meireles wrote: Thank you. I believe it was a DNS problem. I have a scrip to send e-mail notifications to all members of a certain group whenever a new ticket is posted in a certain queue. However, there was only 1 member in that group! The process of sending the e-mail was taking too long probably because the server couldn't find (immediately) the MX record of the domain. I corrected this and now it seems quicker. Thanks! If you're using sendmail, you should pass it the flag that says don't send interactively and instead have it send in the background, otherwise you have to wait through the entire smtp transaction -kevin -Original Message- From: Ken Crocker [mailto:kfcroc...@lbl.gov] Sent: terça-feira, 17 de Novembro de 2009 16:25 To: Rui Vitor Figueiras Meireles Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Update Ticket takes too long Rui, It could be a lot of things. For example, you could have a lng list of requestors and RT is trying to notify ALL of them. Could be you have a lot of watchers and a scrip that notify's them on everything. It takes any application much longer to perform I/O with other systems (like mailgate, etc.) than it does for it's own internal workings. I'd look at the permissions you have set up and the watchers/scrips. Kenn LBNL On 11/17/2009 2:13 AM, Rui Vitor Figueiras Meireles wrote: Hi. I finally have my RT installation configured and in production. For now everything seems to be ok, but it takes too long (about 10 seconds) whenever someones updates a ticket in the web interface (send a reply or a comment). This happens even without adding an attachment. However, all other operations are very quick, its just this functionality. Does anyone know what could be happening? Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgpfxIjnp8D7C.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Update Ticket takes too long
Rui, It could be a lot of things. For example, you could have a lng list of requestors and RT is trying to notify ALL of them. Could be you have a lot of watchers and a scrip that notify's them on everything. It takes any application much longer to perform I/O with other systems (like mailgate, etc.) than it does for it's own internal workings. I'd look at the permissions you have set up and the watchers/scrips. Kenn LBNL On 11/17/2009 2:13 AM, Rui Vitor Figueiras Meireles wrote: Hi. I finally have my RT installation configured and in production. For now everything seems to be ok, but it takes too long (about 10 seconds) whenever someones updates a ticket in the web interface (send a reply or a comment). This happens even without adding an attachment. However, all other operations are very quick, its just this functionality. Does anyone know what could be happening? Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Update Ticket takes too long
Thank you. I believe it was a DNS problem. I have a scrip to send e-mail notifications to all members of a certain group whenever a new ticket is posted in a certain queue. However, there was only 1 member in that group! The process of sending the e-mail was taking too long probably because the server couldn't find (immediately) the MX record of the domain. I corrected this and now it seems quicker. Thanks! Rui Meireles -Original Message- From: Ken Crocker [mailto:kfcroc...@lbl.gov] Sent: terça-feira, 17 de Novembro de 2009 16:25 To: Rui Vitor Figueiras Meireles Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Update Ticket takes too long Rui, It could be a lot of things. For example, you could have a lng list of requestors and RT is trying to notify ALL of them. Could be you have a lot of watchers and a scrip that notify's them on everything. It takes any application much longer to perform I/O with other systems (like mailgate, etc.) than it does for it's own internal workings. I'd look at the permissions you have set up and the watchers/scrips. Kenn LBNL On 11/17/2009 2:13 AM, Rui Vitor Figueiras Meireles wrote: Hi. I finally have my RT installation configured and in production. For now everything seems to be ok, but it takes too long (about 10 seconds) whenever someones updates a ticket in the web interface (send a reply or a comment). This happens even without adding an attachment. However, all other operations are very quick, its just this functionality. Does anyone know what could be happening? Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
