Re: [rt-users] Notification to new owner when case take
thanks, I have enabled this setting but since it is global this is causing some problems... When a client replies back to an email that was send out to them, they get another email back with their message that was typed, so the same for the RT users. Is there any way to stop this, would have been so much easier if the notifyactor was in the action list for scripts :) Thanks Johann -- View this message in context: http://www.nabble.com/Notification-to-new-owner-when-case-%22take%22-tp20630794p20820548.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Notification to new owner when case take
Hi Ruslan. Thank you for the information, but i cannot seem to find the NotifyActor, is this is a custom action? Thanks Johann Ruslan Zakirov-2 wrote: NotifyActor On Sat, Nov 22, 2008 at 1:46 AM, JohannS [EMAIL PROTECTED] wrote: Hi. We have RT 3.8.6 currently installed. I am trying to setup a script that will notify the owner who just click the button take, to assign the case to themselves. The normal script of condition on create or on owner change does not send an email to the new owner. However if you change the owner through the basics window the script is fired, but Take has some other kind of condition or flags. ANy help would be appreciated. Thanks Johann View this message in context: Notification to new owner when case take Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- View this message in context: http://www.nabble.com/Notification-to-new-owner-when-case-%22take%22-tp20630794p20800030.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Notification to new owner when case take
On Tue, Dec 02, 2008 at 12:17:54PM -0800, JohannS wrote: Hi Ruslan. Thank you for the information, but i cannot seem to find the NotifyActor, is this is a custom action? It's an option in RT config file (RT_Config.pm), the comment assiociated explain it's meaning :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Notification to new owner when case take
NotifyActor On Sat, Nov 22, 2008 at 1:46 AM, JohannS [EMAIL PROTECTED] wrote: Hi. We have RT 3.8.6 currently installed. I am trying to setup a script that will notify the owner who just click the button take, to assign the case to themselves. The normal script of condition on create or on owner change does not send an email to the new owner. However if you change the owner through the basics window the script is fired, but Take has some other kind of condition or flags. ANy help would be appreciated. Thanks Johann View this message in context: Notification to new owner when case take Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
