Re: [rt-users] QuickSearch has broken links for some users
On Fri, Apr 01, 2011 at 03:53:41PM -0700, Adam Bernstein wrote: Sorry to resurrect an old thread, but did Ed make any progress on this? Because we're having the same trouble, after changing the URL at which RT is addressed on our system: We have three users, and one of us sees everything fine, while the other two see the old URL appearing in ticket links under the QuickSearch listings (and only there). I have no idea if Ed fixed it, but those links are generated by either the preference I referenced or the global DefaultSearchResultFormat or a local customization, so those are the places to look. -kevin The only difference we've been able to find so far in the database is that the two affected users were initially auto-created upon ticket creation (many years, many tickets, and many RT versions ago), while the other was not. New users are not affected. But none of us have any custom Search Options configured in the location referred to by Kevin below -- we've never touched those things, never gotten to that level of RT-fu. This is RT 3.8.8. Any help greatly appreciated. adam On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote: Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some users, when they click the Queue link from the QuickSearch box all the tickets displayed have links without the ending /rt. This was a fresh install of the files, Mason cache has been cleared and the web server restarted. Only the database was carried over. This behavior is only seen with a handful of users. I am unable to figure out why the links are correct for some users and not others. Any ideas on where to start looking for the cause? Check if these users have a custom Format under Preferences - Search options with id or Name and an invalid Link item -kevin pgpDD7zpYviT7.pgp Description: PGP signature
Re: [rt-users] QuickSearch has broken links for some users
Sorry to resurrect an old thread, but did Ed make any progress on this? Because we're having the same trouble, after changing the URL at which RT is addressed on our system: We have three users, and one of us sees everything fine, while the other two see the old URL appearing in ticket links under the QuickSearch listings (and only there). The only difference we've been able to find so far in the database is that the two affected users were initially auto-created upon ticket creation (many years, many tickets, and many RT versions ago), while the other was not. New users are not affected. But none of us have any custom Search Options configured in the location referred to by Kevin below -- we've never touched those things, never gotten to that level of RT-fu. This is RT 3.8.8. Any help greatly appreciated. adam On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote: Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some users, when they click the Queue link from the QuickSearch box all the tickets displayed have links without the ending /rt. This was a fresh install of the files, Mason cache has been cleared and the web server restarted. Only the database was carried over. This behavior is only seen with a handful of users. I am unable to figure out why the links are correct for some users and not others. Any ideas on where to start looking for the cause? Check if these users have a custom Format under Preferences - Search options with id or Name and an invalid Link item -kevin
Re: [rt-users] QuickSearch has broken links for some users
On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote: Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some users, when they click the Queue link from the QuickSearch box all the tickets displayed have links without the ending /rt. This was a fresh install of the files, Mason cache has been cleared and the web server restarted. Only the database was carried over. This behavior is only seen with a handful of users. I am unable to figure out why the links are correct for some users and not others. Any ideas on where to start looking for the cause? Check if these users have a custom Format under Preferences - Search options with id or Name and an invalid Link item -kevin pgp9IW0hzDv9D.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] QuickSearch has broken links for some users
Have you corrected the URL in RT_Config and Site_Config? Have you bounced Apache yet? Will -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ed Santora Sent: Tuesday, February 16, 2010 8:52 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] QuickSearch has broken links for some users Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some users, when they click the Queue link from the QuickSearch box all the tickets displayed have links without the ending /rt. This was a fresh install of the files, Mason cache has been cleared and the web server restarted. Only the database was carried over. This behavior is only seen with a handful of users. I am unable to figure out why the links are correct for some users and not others. Any ideas on where to start looking for the cause? -Ed ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
