Re: [rt-users] no content editing for articles?
On 10/14/11 6:12 PM, Kevin Falcone falc...@bestpractical.com wrote: On Sat, Oct 15, 2011 at 12:21:41AM +, Joachim Thuau wrote: Hello List, We have setup RT4.0.2 on a debian host from source, against Pg 8.0.4, with apache2/mod_perl2 over SSL with kerberos auth in apache. RTFM seems to be included out of the box with the setup. but the content section, when trying to modify an article, doesn't have any UI elements to edit the content. Is there some javascript that should be taking care of updating the form to have the rich text UI? There are references to javascript -- /NoAuth/RichText/ckeditor.js -- which doesn't seem to exist on the filesystem, but my access log shows that it's getting accessed properly -- GET /NoAuth/RichText/ckeditor.js HTTP/1.1 200 -- in my ssl_access. I haven't seen anything specific in the /docs or the RT_Config.pm that references that. There doesn't seem to be anything related to that in the RT logs (they mostly have stuff about my ldapimport finding a bunch of empty groups). You missed docs/customizing/articles_introduction.pod It covers exactly the case you're discussing I have read that last week, and looked at it again this morning. I have successfully created an article last week. But I can't update content. Shouldn't there be some sort of textfield for me to put the article content into? (that was my problem). I do have a class (setup docs) and an article (setup machine). I can add links (ticket,etc), assign it to some topics, edit name, summary and change the class, but not content. Look again at the HTML code below. The content part of the form is missing something... Thanks Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | -kevin I expect that it's missing a text area that would be replaced by jQuery once the page is loaded. The chunk of the page that has that part looks like this (see below). Note that the Content part is pretty short... ===8--- form method=post action=Edit.html name=EditArticle id=EditArticle enctype=multipart/form-data input type=hidden name=next value= / input type=hidden name=id value=new / table width=100% tr tdh2Basics/h2/td td/td /tr tr td class=labelName/td tdinput name=Name value= size=50 //td /tr tr td class=labelSummary/td tdinput name=Summary value= size=50 //td /tr tr td class=labelClass/td td Setup Documentation input type=hidden name=Class value=1 / /td /tr tr tdh2Content/h2/td td/td /tr tr tdh2Links/h2/td td/td /tr tr td class=label/td td class=valueiEnter articles, tickets, or other URLs related to this article. Type ba:/b before article numbers and bt:/b before ticket numbers. Separate multiple entries with spaces. /i /td /tr tr td class=labelRefers to:/td tdinput name=new-RefersTo value= /br / ul /ul /td /tr tr td class=labelReferred to by:/td tdinput name=RefersTo-new value= / br / ul /ul /td /tr tr tdh2Topics/h2/td td/td /tr tr td class=labelTopics/td td input type=hidden name=EditTopics value=1 / select multiple size=10 name=Topics /select /td /tr /table div class=submit div class=extra-buttons /div div class=buttons span class=caption/span input type=submit value=Create class=button / /div div class=submit-clear/div /div /form ---8=== Thanks, Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] no content editing for articles?
On 10/17/2011 01:13 PM, Joachim Thuau wrote: You missed docs/customizing/articles_introduction.pod It covers exactly the case you're discussing I have read that last week, and looked at it again this morning. I have successfully created an article last week. But I can't update content. Shouldn't there be some sort of textfield for me to put the article content into? (that was my problem). From the doc Kevin mentioned: =head2 Custom Fields Articles don't have a single body section for each article. Everything is a custom field (except for name, summary and some other basic metadata). So, you need to create some custom fields to hold the Article body and other data. These Custom Fields should have Applies To be RTFM Articles. Once you've created your custom fields, go into your classes and click on Custom Fields and add the Custom Fields you want to each class. Alternatively, use the Applies To link from each Custom Field. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] no content editing for articles?
add the Custom Fields you want to each class. This was the step I missedŠ Thanks, Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] no content editing for articles?
On Sat, Oct 15, 2011 at 12:21:41AM +, Joachim Thuau wrote: Hello List, We have setup RT4.0.2 on a debian host from source, against Pg 8.0.4, with apache2/mod_perl2 over SSL with kerberos auth in apache. RTFM seems to be included out of the box with the setup. but the content section, when trying to modify an article, doesn't have any UI elements to edit the content. Is there some javascript that should be taking care of updating the form to have the rich text UI? There are references to javascript -- /NoAuth/RichText/ckeditor.js -- which doesn't seem to exist on the filesystem, but my access log shows that it's getting accessed properly -- GET /NoAuth/RichText/ckeditor.js HTTP/1.1 200 -- in my ssl_access. I haven't seen anything specific in the /docs or the RT_Config.pm that references that. There doesn't seem to be anything related to that in the RT logs (they mostly have stuff about my ldapimport finding a bunch of empty groups). You missed docs/customizing/articles_introduction.pod It covers exactly the case you're discussing -kevin I expect that it's missing a text area that would be replaced by jQuery once the page is loaded. The chunk of the page that has that part looks like this (see below). Note that the Content part is pretty short... ===8--- form method=post action=Edit.html name=EditArticle id=EditArticle enctype=multipart/form-data input type=hidden name=next value= / input type=hidden name=id value=new / table width=100% tr tdh2Basics/h2/td td/td /tr tr td class=labelName/td tdinput name=Name value= size=50 //td /tr tr td class=labelSummary/td tdinput name=Summary value= size=50 //td /tr tr td class=labelClass/td td Setup Documentation input type=hidden name=Class value=1 / /td /tr tr tdh2Content/h2/td td/td /tr tr tdh2Links/h2/td td/td /tr tr td class=label/td td class=valueiEnter articles, tickets, or other URLs related to this article. Type ba:/b before article numbers and bt:/b before ticket numbers. Separate multiple entries with spaces. /i /td /tr tr td class=labelRefers to:/td tdinput name=new-RefersTo value= /br / ul /ul /td /tr tr td class=labelReferred to by:/td tdinput name=RefersTo-new value= / br / ul /ul /td /tr tr tdh2Topics/h2/td td/td /tr tr td class=labelTopics/td td input type=hidden name=EditTopics value=1 / select multiple size=10 name=Topics /select /td /tr /table div class=submit div class=extra-buttons /div div class=buttons span class=caption/span input type=submit value=Create class=button / /div div class=submit-clear/div /div /form ---8=== Thanks, Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 pgpMF0H191BYp.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
