Re: Help

[Ethan Blanton]

Kevin Kretz spake unto us the following wisdom:
> If that's it, I still don't understand such a disproportionality of
> Oracle users among those asking site-specific questions.  

We also used to get a lot from Olark.  I assume they improved
communication with their contractors (as I believe they still use, or
at least offer, Pidgin).  I think it's because Oracle a) uses Pidgin
as official policy, and b) does not provide good guidance or tech
support to their users.  I don't think it's any sort of complicated
scenario.

Ethan

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Re: Help

[Kevin Kretz]

If that's it, I still don't understand such a disproportionality of Oracle 
users among those asking site-specific questions.  

- Original Message -
From: "Ethan Blanton" 
To: "Kevin Kretz" 
Cc: "support" 
Sent: Monday, February 22, 2016 1:28:43 PM
Subject: Re: Help

Kevin Kretz spake unto us the following wisdom:
> The holy grail of this issue would be to find what or who is pointing all the 
> Oracle users to this mailing list. 

I believe that is Help | About.

Ethan

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Re: Help

[Ethan Blanton]

Kevin Kretz spake unto us the following wisdom:
> The holy grail of this issue would be to find what or who is pointing all the 
> Oracle users to this mailing list. 

I believe that is Help | About.

Ethan

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Re: Help

[Kevin Kretz]

The holy grail of this issue would be to find what or who is pointing all the 
Oracle users to this mailing list. 

- Original Message -
From: "David Woolley" 
To: "Pedro Francisco" , "support" 
Cc: "Patrick Mulligan" 
Sent: Monday, February 22, 2016 12:34:30 PM
Subject: Re: Help

The standard response to Oracle employees is now as follows:

"Try this Oracle knowledge base article:

 http://my.oracle.com/site/git/1591/index.htm

You must be logged into the Oracle VPN to view it."

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Re: Help

[Ethan Blanton]

Patrick Mulligan spake unto us the following wisdom:
> Please provide directions for loading Pidgin on my PC. I was able to
> uninstall, I am hoping to reload it will make it functional.

We do not know anything about Oracle services, this is a peer support
list for a third-party software package (Pidgin) used by Oracle.

Try this Oracle knowledge base article:

http://my.oracle.com/site/git/1591/index.htm

You must be logged into the Oracle VPN to view it.

Ethan

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Re: Help

[David Woolley]

On 22/02/16 16:58, Pedro Francisco wrote:

Pidgin is not supported on Oracle's internal IM systems, as was told
you by Oracle support.


There seems to be some confusion here.  Oracle IT support have said they 
don't support Pidgin, but that doesn't mean that it isn't the 
recommended client for their internal IM system.  There are just too 
many Oracle employees failing to use it for it not to have been 
recommended by someone in Oracle.  My response was saying, if IT don't 
support it, who recommended it, as they presumably have to support it.


(On the other hand, I think it was eventually concluded that this 
particular case was an Oracle employee trying to use Pidgin for personal 
use.)



The standard response to Oracle employees is now as follows:

"Try this Oracle knowledge base article:

http://my.oracle.com/site/git/1591/index.htm

You must be logged into the Oracle VPN to view it."

I presume that no-one on this list actually knows what is in that article.


2016-02-22 15:32 GMT-01:00 Patrick Mulligan :

Greetings,
Please provide directions for loading Pidgin on my PC. I was able to uninstall, 
I am hoping to reload it will make it functional.
Thanks



Patrick Mulligan | Application Sales Representative IV
Phone: 781-238-6965 | Mobile: 617-312-6434
Oracle RightNow
10 Van de Graaff Drive, Burlington, MA 01803

Oracle is committed to developing practices and products that help protect the 
environment




-Original Message-
From: David Woolley [mailto:for...@david-woolley.me.uk]
Sent: Thursday, February 04, 2016 4:18 PM
To: Patrick Mulligan; Wade Smart
Cc: support@pidgin.im
Subject: Re: Help

On 04/02/16 14:59, Patrick Mulligan wrote:

I tried Oracle support and they done support Pidgin.


Who told you to use Pidgin?  You need to ask them, as people on this peer 
support list are not going to be able to support your use of Oracle's internal 
IM systems.

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Re: Help

[Pedro Francisco]

Pidgin is not supported on Oracle's internal IM systems, as was told
you by Oracle support.

2016-02-22 15:32 GMT-01:00 Patrick Mulligan :
> Greetings,
> Please provide directions for loading Pidgin on my PC. I was able to 
> uninstall, I am hoping to reload it will make it functional.
> Thanks
>
>
>
> Patrick Mulligan | Application Sales Representative IV
> Phone: 781-238-6965 | Mobile: 617-312-6434
> Oracle RightNow
> 10 Van de Graaff Drive, Burlington, MA 01803
>
> Oracle is committed to developing practices and products that help protect 
> the environment
>
>
>
>
> -Original Message-
> From: David Woolley [mailto:for...@david-woolley.me.uk]
> Sent: Thursday, February 04, 2016 4:18 PM
> To: Patrick Mulligan; Wade Smart
> Cc: support@pidgin.im
> Subject: Re: Help
>
> On 04/02/16 14:59, Patrick Mulligan wrote:
>> I tried Oracle support and they done support Pidgin.
>
> Who told you to use Pidgin?  You need to ask them, as people on this peer 
> support list are not going to be able to support your use of Oracle's 
> internal IM systems.
>
> ___
> Support@pidgin.im mailing list
> Want to unsubscribe?  Use this link:
> https://pidgin.im/cgi-bin/mailman/listinfo/support

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RE: Help

[Patrick Mulligan]

Greetings, 
Please provide directions for loading Pidgin on my PC. I was able to uninstall, 
I am hoping to reload it will make it functional. 
Thanks



Patrick Mulligan | Application Sales Representative IV 
Phone: 781-238-6965 | Mobile: 617-312-6434
Oracle RightNow 
10 Van de Graaff Drive, Burlington, MA 01803

Oracle is committed to developing practices and products that help protect the 
environment




-Original Message-
From: David Woolley [mailto:for...@david-woolley.me.uk] 
Sent: Thursday, February 04, 2016 4:18 PM
To: Patrick Mulligan; Wade Smart
Cc: support@pidgin.im
Subject: Re: Help

On 04/02/16 14:59, Patrick Mulligan wrote:
> I tried Oracle support and they done support Pidgin.

Who told you to use Pidgin?  You need to ask them, as people on this peer 
support list are not going to be able to support your use of Oracle's internal 
IM systems.

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