FW: using the norton removal tool and ridding myself of Nortoninternetsecurity

[Rod Hutton via Talk]

Hi,

I meant this to go to the list, not just Pam.

Thanks,

Rod

-Original Message-
From: Rod Hutton [mailto:rod_hut...@hotmail.com] 
Sent: May 25, 2016 5:09 PM
To: 'Pamela Dominguez' 
Subject: RE: using the norton removal tool and ridding myself of
Nortoninternetsecurity

Hi Pam,

Sorry to write in a confusing manner.
Yes, you still have to ensure software is fully installed in order to
uninstall it.
The only exception to this rule is if you have access to a removal tool
specifically designed by the developer.

Thanks,

Rod

-Original Message-
From: Pamela Dominguez [mailto:geo...@optonline.net]
Sent: May 25, 2016 3:21 PM
To: Rod Hutton ; Window-Eyes Discussion List

Subject: Re: using the norton removal tool and ridding myself of
Nortoninternetsecurity

You mean you don't have to do that anymore?  I know in 98, xp and vista, I
had to make sure something was fully installed, or I couldn't uninstall it. 
I didn't know things had changed.  Or is it just changed when you are using
a removal tool instead of just uninstalling a program?  Pam.

-Original Message-
From: Rod Hutton via Talk
Sent: Wednesday, May 25, 2016 12:29 PM
To: 'Chris Skarstad' ; 'Window-Eyes Discussion List'
Subject: RE: using the norton removal tool and ridding myself of
Nortoninternetsecurity

Hi Chris,

My gut tells me to do a system restore back to the time just after Norton
was installed, and proceed to uninstall it then.
This wayk, you have a full installation of Norton to work with.
Another choice, if you don't like the system restore idea, is to install
Norton again from the web, again, with the goal of having a full
installation.
Of course, the removal tool should work just fine, and I've used it myself,
since it is very powerful.
However, my advice comes from my experience of the bad old days when it was
necessary to ensure a program was fully installed before you were able to
uninstall it successfully.
As for your Winamp playlist editor problem, I'd be happy to talk with you
via Skype or telephone, if you'd like help.
Simply write to me off list.

Best,

Rod


-Original Message-
From: Talk
[mailto:talk-bounces+rod_hutton=hotmail@lists.window-eyes.com] On Behalf
Of Chris Skarstad via Talk
Sent: May 25, 2016 11:10 AM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of Norton
internetsecurity

 Hey Chris



I have another idea that I might investigate as well. I have a sighted
friend who might be willing to do a remote session with me and he may be
able to read the captcha that way.  I hate when these programs download this
extra stuff you don't want or need. To me, it should be a hell of a lot
easier to uninstall these programs. If norton insists on having a captcha
built into their installer, it should have an audio challenge button so that
blind people can listen, and get the job done a whole lot faster. It's
embarassing enough to ask for help, let alone having downloaded something
you didn't even need to. Outside of that, I have to say this new system is
running very nicely!  Window-eyes is still not reading a few things like
some text areas, and the Winamp playlist editor still remains to be silent,
but I have people looking into that.
Thanks!



On 5/25/2016 9:20 AM, Chris Grabowski wrote:

> Hi,
> Best advice is to get a set of eyes to run the Norton removal utility.
> Antivirus programs do some things that prevent programs like revo
uninstaller to completely remove them.  It makes sense actually. You
wouldn't want a virus to easily remove Norton.
>
>
> Window-Eyes Product Support
> Ai Squared
> 725 Airport North Office Park
> Fort Wayne, IN 46825
> (802) 362-3612
> www.aisquared.com
>
> -Original Message-
> From: Talk
> [mailto:talk-bounces+cgrabowski=aisquared@lists.window-eyes.com]
> On Behalf Of Chris Skarstad via Talk
> Sent: Tuesday, May 24, 2016 11:29 PM
> To: talk@lists.window-eyes.com
> Subject: Re: using the norton removal tool and ridding myself of 
> Norton internetsecurity
>
> Hi
>
>
> I don't currently have the plugin but I can get it for sure.  I don't 
> believe that would work though, because remember, Firefox has to be 
> running and in focus for the plugin to do its work, so I don't know if 
> that would do the job.
>
> The  removal tool is a separate program that you download and run 
> completely separate from Firefox.
>
>
>
>
>
>
> On 5/24/2016 11:20 PM, Andy Baracco wrote:
>> Do you have Firefox? You could try using the Webvisum add on for 
>> Firefox to help you solve the CAPTCHA.
>>
>> Andy
>>
>>
>> -Original Message- From: Chris Skarstad via Talk
>> Sent: Tuesday, May 24, 2016 6:42 PM
>> To: talk@lists.window-eyes.com
>> Subject: using the norton removal tool and ridding myself of Norton 
>> internetsecurity
>>
>> Hi folks
>>
>>
>> Well, I've gotten myself in quite a bind here, and I  don't quite know
>> what to 

Re: using the norton removal tool and ridding myself of Nortoninternetsecurity

[Tom Fairhurst via Talk]

To be honest, I had a sighted person solve the captcha for me. While this is 
frustrating, it is safe and quick. Norton never interfered with anything 
again.


-Original Message- 
From: Chris Skarstad via Talk

Sent: Wednesday, May 25, 2016 1:29 PM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of 
Nortoninternetsecurity


Hi Rod


I do believe we're just gonna play it safe, and go with the sighted
person working eyes route.  I don't know if I fully trust the system
restore way, because that would mean I'd have to install a few other
programs, and I'd like to avoid that if at all possible.

I'll let you guys know how it goes.






On 5/25/2016 12:29 PM, Rod Hutton wrote:

Hi Chris,

My gut tells me to do a system restore back to the time just after Norton
was installed, and proceed to uninstall it then.
This wayk, you have a full installation of Norton to work with.
Another choice, if you don't like the system restore idea, is to install
Norton again from the web, again, with the goal of having a full
installation.
Of course, the removal tool should work just fine, and I've used it 
myself,

since it is very powerful.
However, my advice comes from my experience of the bad old days when it 
was

necessary to ensure a program was fully installed before you were able to
uninstall it successfully.
As for your Winamp playlist editor problem, I'd be happy to talk with you
via Skype or telephone, if you'd like help.
Simply write to me off list.

Best,

Rod


-Original Message-
From: Talk
[mailto:talk-bounces+rod_hutton=hotmail@lists.window-eyes.com] On 
Behalf

Of Chris Skarstad via Talk
Sent: May 25, 2016 11:10 AM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of Norton
internetsecurity

  Hey Chris



I have another idea that I might investigate as well. I have a sighted
friend who might be willing to do a remote session with me and he may be
able to read the captcha that way.  I hate when these programs download 
this

extra stuff you don't want or need. To me, it should be a hell of a lot
easier to uninstall these programs. If norton insists on having a captcha
built into their installer, it should have an audio challenge button so 
that

blind people can listen, and get the job done a whole lot faster. It's
embarassing enough to ask for help, let alone having downloaded something
you didn't even need to. Outside of that, I have to say this new system is
running very nicely!  Window-eyes is still not reading a few things like
some text areas, and the Winamp playlist editor still remains to be 
silent,

but I have people looking into that.
Thanks!



On 5/25/2016 9:20 AM, Chris Grabowski wrote:


Hi,
Best advice is to get a set of eyes to run the Norton removal utility.
Antivirus programs do some things that prevent programs like revo

uninstaller to completely remove them.  It makes sense actually. You
wouldn't want a virus to easily remove Norton.


Window-Eyes Product Support
Ai Squared
725 Airport North Office Park
Fort Wayne, IN 46825
(802) 362-3612
www.aisquared.com

-Original Message-
From: Talk
[mailto:talk-bounces+cgrabowski=aisquared@lists.window-eyes.com]
On Behalf Of Chris Skarstad via Talk
Sent: Tuesday, May 24, 2016 11:29 PM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of
Norton internetsecurity

Hi


I don't currently have the plugin but I can get it for sure.  I don't
believe that would work though, because remember, Firefox has to be
running and in focus for the plugin to do its work, so I don't know if
that would do the job.

 The  removal tool is a separate program that you download and run
completely separate from Firefox.






On 5/24/2016 11:20 PM, Andy Baracco wrote:

Do you have Firefox? You could try using the Webvisum add on for
Firefox to help you solve the CAPTCHA.

Andy


-Original Message- From: Chris Skarstad via Talk
Sent: Tuesday, May 24, 2016 6:42 PM
To: talk@lists.window-eyes.com
Subject: using the norton removal tool and ridding myself of Norton
internetsecurity

Hi folks


Well, I've gotten myself in quite a bind here, and I  don't quite know
what to do next.   A few nights ago, I downloaded a program that had
other software bundled with it, and one of the programs was Norton
Internet security, this is of course a trial version. I didn't want
it on my system so I ran a little program I use called Revo Uninstaller.
Most times, it can remove programs and go a bit deeper and remove
some registry entries and other files left over, without being
destructive to other programs.  With some programs, though, it has to
run the program's original installer. Can you guys see where this is
going?  I was somehow able to get the program to uninstall from my
system, but not completely though.  Unfortunately there are no
entries for it in the listing for programs and features, and after

Re: using the norton removal tool and ridding myself of Nortoninternetsecurity

[Chris Skarstad via Talk]

Norton is a different type of thing.  I mean, just the fact 
that they had to produce a special tool to remove their software shows 
how bad it is.  Any good software developer should make it easy for the 
user to uninstall the program, and leave no traces of the program 
behind, you know just in case they might just wanna change their mind 
and put the program back on.  Also, this captcha thing...don't even get 
me started.  If they're going to protect their instalation with one, 
offer an alternative. i guess the people at Norton don't think blind 
people can use computers independently. I shouldn't have to ask for 
sighted help.  Actually, the program shouldn't have even been downloaded 
and installed onto my pc in the first place, but we won't go there.








On 5/25/2016 3:20 PM, Pamela Dominguez via Talk wrote:
You mean you don't have to do that anymore?  I know in 98, xp and 
vista, I had to make sure something was fully installed, or I couldn't 
uninstall it. I didn't know things had changed.  Or is it just changed 
when you are using a removal tool instead of just uninstalling a 
program?  Pam.


-Original Message- From: Rod Hutton via Talk
Sent: Wednesday, May 25, 2016 12:29 PM
To: 'Chris Skarstad' ; 'Window-Eyes Discussion List'
Subject: RE: using the norton removal tool and ridding myself of 
Nortoninternetsecurity


Hi Chris,

My gut tells me to do a system restore back to the time just after Norton
was installed, and proceed to uninstall it then.
This wayk, you have a full installation of Norton to work with.
Another choice, if you don't like the system restore idea, is to install
Norton again from the web, again, with the goal of having a full
installation.
Of course, the removal tool should work just fine, and I've used it 
myself,

since it is very powerful.
However, my advice comes from my experience of the bad old days when 
it was

necessary to ensure a program was fully installed before you were able to
uninstall it successfully.
As for your Winamp playlist editor problem, I'd be happy to talk with you
via Skype or telephone, if you'd like help.
Simply write to me off list.

Best,

Rod


-Original Message-
From: Talk
[mailto:talk-bounces+rod_hutton=hotmail@lists.window-eyes.com] On 
Behalf

Of Chris Skarstad via Talk
Sent: May 25, 2016 11:10 AM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of Norton
internetsecurity

Hey Chris



I have another idea that I might investigate as well. I have a sighted
friend who might be willing to do a remote session with me and he may be
able to read the captcha that way.  I hate when these programs 
download this

extra stuff you don't want or need. To me, it should be a hell of a lot
easier to uninstall these programs. If norton insists on having a captcha
built into their installer, it should have an audio challenge button 
so that

blind people can listen, and get the job done a whole lot faster. It's
embarassing enough to ask for help, let alone having downloaded something
you didn't even need to. Outside of that, I have to say this new 
system is

running very nicely!  Window-eyes is still not reading a few things like
some text areas, and the Winamp playlist editor still remains to be 
silent,

but I have people looking into that.
Thanks!



On 5/25/2016 9:20 AM, Chris Grabowski wrote:


Hi,
Best advice is to get a set of eyes to run the Norton removal utility.
Antivirus programs do some things that prevent programs like revo

uninstaller to completely remove them.  It makes sense actually. You
wouldn't want a virus to easily remove Norton.



Window-Eyes Product Support
Ai Squared
725 Airport North Office Park
Fort Wayne, IN 46825
(802) 362-3612
www.aisquared.com

-Original Message-
From: Talk
[mailto:talk-bounces+cgrabowski=aisquared@lists.window-eyes.com]
On Behalf Of Chris Skarstad via Talk
Sent: Tuesday, May 24, 2016 11:29 PM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of
Norton internetsecurity

Hi


I don't currently have the plugin but I can get it for sure.  I don't
believe that would work though, because remember, Firefox has to be
running and in focus for the plugin to do its work, so I don't know if
that would do the job.

The  removal tool is a separate program that you download and run
completely separate from Firefox.






On 5/24/2016 11:20 PM, Andy Baracco wrote:

Do you have Firefox? You could try using the Webvisum add on for
Firefox to help you solve the CAPTCHA.

Andy


-Original Message- From: Chris Skarstad via Talk
Sent: Tuesday, May 24, 2016 6:42 PM
To: talk@lists.window-eyes.com
Subject: using the norton removal tool and ridding myself of Norton
internetsecurity

Hi folks


Well, I've gotten myself in quite a bind here, and I  don't quite know
what to do next.   A few nights ago, I downloaded a program that had
other software bundled with it, and one of the 

Re: using the norton removal tool and ridding myself of Nortoninternetsecurity

[Pamela Dominguez via Talk]

You mean you don't have to do that anymore?  I know in 98, xp and vista, I 
had to make sure something was fully installed, or I couldn't uninstall it. 
I didn't know things had changed.  Or is it just changed when you are using 
a removal tool instead of just uninstalling a program?  Pam.


-Original Message- 
From: Rod Hutton via Talk

Sent: Wednesday, May 25, 2016 12:29 PM
To: 'Chris Skarstad' ; 'Window-Eyes Discussion List'
Subject: RE: using the norton removal tool and ridding myself of 
Nortoninternetsecurity


Hi Chris,

My gut tells me to do a system restore back to the time just after Norton
was installed, and proceed to uninstall it then.
This wayk, you have a full installation of Norton to work with.
Another choice, if you don't like the system restore idea, is to install
Norton again from the web, again, with the goal of having a full
installation.
Of course, the removal tool should work just fine, and I've used it myself,
since it is very powerful.
However, my advice comes from my experience of the bad old days when it was
necessary to ensure a program was fully installed before you were able to
uninstall it successfully.
As for your Winamp playlist editor problem, I'd be happy to talk with you
via Skype or telephone, if you'd like help.
Simply write to me off list.

Best,

Rod


-Original Message-
From: Talk
[mailto:talk-bounces+rod_hutton=hotmail@lists.window-eyes.com] On Behalf
Of Chris Skarstad via Talk
Sent: May 25, 2016 11:10 AM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of Norton
internetsecurity

Hey Chris



I have another idea that I might investigate as well. I have a sighted
friend who might be willing to do a remote session with me and he may be
able to read the captcha that way.  I hate when these programs download this
extra stuff you don't want or need. To me, it should be a hell of a lot
easier to uninstall these programs. If norton insists on having a captcha
built into their installer, it should have an audio challenge button so that
blind people can listen, and get the job done a whole lot faster. It's
embarassing enough to ask for help, let alone having downloaded something
you didn't even need to. Outside of that, I have to say this new system is
running very nicely!  Window-eyes is still not reading a few things like
some text areas, and the Winamp playlist editor still remains to be silent,
but I have people looking into that.
Thanks!



On 5/25/2016 9:20 AM, Chris Grabowski wrote:


Hi,
Best advice is to get a set of eyes to run the Norton removal utility.
Antivirus programs do some things that prevent programs like revo

uninstaller to completely remove them.  It makes sense actually. You
wouldn't want a virus to easily remove Norton.



Window-Eyes Product Support
Ai Squared
725 Airport North Office Park
Fort Wayne, IN 46825
(802) 362-3612
www.aisquared.com

-Original Message-
From: Talk
[mailto:talk-bounces+cgrabowski=aisquared@lists.window-eyes.com]
On Behalf Of Chris Skarstad via Talk
Sent: Tuesday, May 24, 2016 11:29 PM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of
Norton internetsecurity

Hi


I don't currently have the plugin but I can get it for sure.  I don't
believe that would work though, because remember, Firefox has to be
running and in focus for the plugin to do its work, so I don't know if
that would do the job.

The  removal tool is a separate program that you download and run
completely separate from Firefox.






On 5/24/2016 11:20 PM, Andy Baracco wrote:

Do you have Firefox? You could try using the Webvisum add on for
Firefox to help you solve the CAPTCHA.

Andy


-Original Message- From: Chris Skarstad via Talk
Sent: Tuesday, May 24, 2016 6:42 PM
To: talk@lists.window-eyes.com
Subject: using the norton removal tool and ridding myself of Norton
internetsecurity

Hi folks


Well, I've gotten myself in quite a bind here, and I  don't quite know
what to do next.   A few nights ago, I downloaded a program that had
other software bundled with it, and one of the programs was Norton
Internet security, this is of course a trial version. I didn't want
it on my system so I ran a little program I use called Revo Uninstaller.
Most times, it can remove programs and go a bit deeper and remove
some registry entries and other files left over, without being
destructive to other programs.  With some programs, though, it has to
run the program's original installer. Can you guys see where this is
going?  I was somehow able to get the program to uninstall from my
system, but not completely though.  Unfortunately there are no
entries for it in the listing for programs and features, and after
Revo Uninstaller ran and did the best job it could, unfortunately, it
removed the entry for Norton Internet security.  I looked in
c:\program files\(x86)

   and found the following folders.   Norton Internet security, and