Hi, I meant this to go to the list, not just Pam.
Thanks, Rod -----Original Message----- From: Rod Hutton [mailto:[email protected]] Sent: May 25, 2016 5:09 PM To: 'Pamela Dominguez' <[email protected]> Subject: RE: using the norton removal tool and ridding myself of Nortoninternetsecurity Hi Pam, Sorry to write in a confusing manner. Yes, you still have to ensure software is fully installed in order to uninstall it. The only exception to this rule is if you have access to a removal tool specifically designed by the developer. Thanks, Rod -----Original Message----- From: Pamela Dominguez [mailto:[email protected]] Sent: May 25, 2016 3:21 PM To: Rod Hutton <[email protected]>; Window-Eyes Discussion List <[email protected]> Subject: Re: using the norton removal tool and ridding myself of Nortoninternetsecurity You mean you don't have to do that anymore? I know in 98, xp and vista, I had to make sure something was fully installed, or I couldn't uninstall it. I didn't know things had changed. Or is it just changed when you are using a removal tool instead of just uninstalling a program? Pam. -----Original Message----- From: Rod Hutton via Talk Sent: Wednesday, May 25, 2016 12:29 PM To: 'Chris Skarstad' ; 'Window-Eyes Discussion List' Subject: RE: using the norton removal tool and ridding myself of Nortoninternetsecurity Hi Chris, My gut tells me to do a system restore back to the time just after Norton was installed, and proceed to uninstall it then. This wayk, you have a full installation of Norton to work with. Another choice, if you don't like the system restore idea, is to install Norton again from the web, again, with the goal of having a full installation. Of course, the removal tool should work just fine, and I've used it myself, since it is very powerful. However, my advice comes from my experience of the bad old days when it was necessary to ensure a program was fully installed before you were able to uninstall it successfully. As for your Winamp playlist editor problem, I'd be happy to talk with you via Skype or telephone, if you'd like help. Simply write to me off list. Best, Rod -----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of Chris Skarstad via Talk Sent: May 25, 2016 11:10 AM To: [email protected] Subject: Re: using the norton removal tool and ridding myself of Norton internetsecurity Hey Chris I have another idea that I might investigate as well. I have a sighted friend who might be willing to do a remote session with me and he may be able to read the captcha that way. I hate when these programs download this extra stuff you don't want or need. To me, it should be a hell of a lot easier to uninstall these programs. If norton insists on having a captcha built into their installer, it should have an audio challenge button so that blind people can listen, and get the job done a whole lot faster. It's embarassing enough to ask for help, let alone having downloaded something you didn't even need to. Outside of that, I have to say this new system is running very nicely! Window-eyes is still not reading a few things like some text areas, and the Winamp playlist editor still remains to be silent, but I have people looking into that. Thanks! On 5/25/2016 9:20 AM, Chris Grabowski wrote: > Hi, > Best advice is to get a set of eyes to run the Norton removal utility. > Antivirus programs do some things that prevent programs like revo uninstaller to completely remove them. It makes sense actually. You wouldn't want a virus to easily remove Norton. > > > Window-Eyes Product Support > Ai Squared > 725 Airport North Office Park > Fort Wayne, IN 46825 > (802) 362-3612 > www.aisquared.com > > -----Original Message----- > From: Talk > [mailto:[email protected]] > On Behalf Of Chris Skarstad via Talk > Sent: Tuesday, May 24, 2016 11:29 PM > To: [email protected] > Subject: Re: using the norton removal tool and ridding myself of > Norton internetsecurity > > Hi > > > I don't currently have the plugin but I can get it for sure. I don't > believe that would work though, because remember, Firefox has to be > running and in focus for the plugin to do its work, so I don't know if > that would do the job. > > The removal tool is a separate program that you download and run > completely separate from Firefox. > > > > > > > On 5/24/2016 11:20 PM, Andy Baracco wrote: >> Do you have Firefox? You could try using the Webvisum add on for >> Firefox to help you solve the CAPTCHA. >> >> Andy >> >> >> -----Original Message----- From: Chris Skarstad via Talk >> Sent: Tuesday, May 24, 2016 6:42 PM >> To: [email protected] >> Subject: using the norton removal tool and ridding myself of Norton >> internetsecurity >> >> Hi folks >> >> >> Well, I've gotten myself in quite a bind here, and I don't quite know >> what to do next. A few nights ago, I downloaded a program that had >> other software bundled with it, and one of the programs was Norton >> Internet security, this is of course a trial version. I didn't want >> it on my system so I ran a little program I use called Revo Uninstaller. >> Most times, it can remove programs and go a bit deeper and remove >> some registry entries and other files left over, without being >> destructive to other programs. With some programs, though, it has to >> run the program's original installer. Can you guys see where this is >> going? I was somehow able to get the program to uninstall from my >> system, but not completely though. Unfortunately there are no >> entries for it in the listing for programs and features, and after >> Revo Uninstaller ran and did the best job it could, unfortunately, it >> removed the entry for Norton Internet security. I looked in >> c:\program files\(x86) >> >> and found the following folders. Norton Internet security, and >> Norton Installer. I looked inside the folders, especially norton >> installer thinking there was a way to uninstall it from there, but no >> dice. So I dit a bit of research and found out that Norton has a >> removal tool. I downloaded it and ran it and agreed to the license >> agreement, but when I got to the next screen, ...I was greeted with a >> security check screen with a captcha that I absolutely, positively >> can not solve no matter what. Does anyone have any idea about how I >> can figure out how to get past this captcha in some way, or am I >> going to have to rely on a pare of working eyes to get past this? >> Alternatively, do you guys think it would be safe for me to delete >> the 2 folders in question? I did a bit of checking and it looks as >> if Norton, in its infinite wissdom has disabled Windows defender, and >> there's no way to re-enable it until I can get Norton off my system. >> Like I say, I never actually meant to download the program but it >> came bundled with something else and I've no idea how to rid myself >> of it. I don't want to do anything destructive, as this is a brand >> new machine running >> Windows 10. Hopefully, one of you guys will have some answers. >> >> >> Thanks! >> >> I have to say I feel kind of embarassed about this one. >> >> >> Chris >> >> >> _______________________________________________ >> Any views or opinions presented in this email are solely those of the >> author and do not necessarily represent those of Ai Squared. >> >> For membership options, visit >> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/wq6r%40socal.r r.com. >> For subscription options, visit >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >> List archives can be found at >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >> >> I'm not wearing a diaper, so don't try to change me. >> > _______________________________________________ > Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. > > For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/cgrabowski%40a isquared.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > > _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40h otmail.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/geodom%40opton line.net. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com -----Original Message----- From: Pamela Dominguez [mailto:[email protected]] Sent: May 25, 2016 3:21 PM To: Rod Hutton <[email protected]>; Window-Eyes Discussion List <[email protected]> Subject: Re: using the norton removal tool and ridding myself of Nortoninternetsecurity You mean you don't have to do that anymore? I know in 98, xp and vista, I had to make sure something was fully installed, or I couldn't uninstall it. I didn't know things had changed. Or is it just changed when you are using a removal tool instead of just uninstalling a program? Pam. -----Original Message----- From: Rod Hutton via Talk Sent: Wednesday, May 25, 2016 12:29 PM To: 'Chris Skarstad' ; 'Window-Eyes Discussion List' Subject: RE: using the norton removal tool and ridding myself of Nortoninternetsecurity Hi Chris, My gut tells me to do a system restore back to the time just after Norton was installed, and proceed to uninstall it then. This wayk, you have a full installation of Norton to work with. Another choice, if you don't like the system restore idea, is to install Norton again from the web, again, with the goal of having a full installation. Of course, the removal tool should work just fine, and I've used it myself, since it is very powerful. However, my advice comes from my experience of the bad old days when it was necessary to ensure a program was fully installed before you were able to uninstall it successfully. As for your Winamp playlist editor problem, I'd be happy to talk with you via Skype or telephone, if you'd like help. Simply write to me off list. Best, Rod -----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of Chris Skarstad via Talk Sent: May 25, 2016 11:10 AM To: [email protected] Subject: Re: using the norton removal tool and ridding myself of Norton internetsecurity Hey Chris I have another idea that I might investigate as well. I have a sighted friend who might be willing to do a remote session with me and he may be able to read the captcha that way. I hate when these programs download this extra stuff you don't want or need. To me, it should be a hell of a lot easier to uninstall these programs. If norton insists on having a captcha built into their installer, it should have an audio challenge button so that blind people can listen, and get the job done a whole lot faster. It's embarassing enough to ask for help, let alone having downloaded something you didn't even need to. Outside of that, I have to say this new system is running very nicely! Window-eyes is still not reading a few things like some text areas, and the Winamp playlist editor still remains to be silent, but I have people looking into that. Thanks! On 5/25/2016 9:20 AM, Chris Grabowski wrote: > Hi, > Best advice is to get a set of eyes to run the Norton removal utility. > Antivirus programs do some things that prevent programs like revo uninstaller to completely remove them. It makes sense actually. You wouldn't want a virus to easily remove Norton. > > > Window-Eyes Product Support > Ai Squared > 725 Airport North Office Park > Fort Wayne, IN 46825 > (802) 362-3612 > www.aisquared.com > > -----Original Message----- > From: Talk > [mailto:[email protected]] > On Behalf Of Chris Skarstad via Talk > Sent: Tuesday, May 24, 2016 11:29 PM > To: [email protected] > Subject: Re: using the norton removal tool and ridding myself of > Norton internetsecurity > > Hi > > > I don't currently have the plugin but I can get it for sure. I don't > believe that would work though, because remember, Firefox has to be > running and in focus for the plugin to do its work, so I don't know if > that would do the job. > > The removal tool is a separate program that you download and run > completely separate from Firefox. > > > > > > > On 5/24/2016 11:20 PM, Andy Baracco wrote: >> Do you have Firefox? You could try using the Webvisum add on for >> Firefox to help you solve the CAPTCHA. >> >> Andy >> >> >> -----Original Message----- From: Chris Skarstad via Talk >> Sent: Tuesday, May 24, 2016 6:42 PM >> To: [email protected] >> Subject: using the norton removal tool and ridding myself of Norton >> internetsecurity >> >> Hi folks >> >> >> Well, I've gotten myself in quite a bind here, and I don't quite know >> what to do next. A few nights ago, I downloaded a program that had >> other software bundled with it, and one of the programs was Norton >> Internet security, this is of course a trial version. I didn't want >> it on my system so I ran a little program I use called Revo Uninstaller. >> Most times, it can remove programs and go a bit deeper and remove >> some registry entries and other files left over, without being >> destructive to other programs. With some programs, though, it has to >> run the program's original installer. Can you guys see where this is >> going? I was somehow able to get the program to uninstall from my >> system, but not completely though. Unfortunately there are no >> entries for it in the listing for programs and features, and after >> Revo Uninstaller ran and did the best job it could, unfortunately, it >> removed the entry for Norton Internet security. I looked in >> c:\program files\(x86) >> >> and found the following folders. Norton Internet security, and >> Norton Installer. I looked inside the folders, especially norton >> installer thinking there was a way to uninstall it from there, but no >> dice. So I dit a bit of research and found out that Norton has a >> removal tool. I downloaded it and ran it and agreed to the license >> agreement, but when I got to the next screen, ...I was greeted with a >> security check screen with a captcha that I absolutely, positively >> can not solve no matter what. Does anyone have any idea about how I >> can figure out how to get past this captcha in some way, or am I >> going to have to rely on a pare of working eyes to get past this? >> Alternatively, do you guys think it would be safe for me to delete >> the 2 folders in question? I did a bit of checking and it looks as >> if Norton, in its infinite wissdom has disabled Windows defender, and >> there's no way to re-enable it until I can get Norton off my system. >> Like I say, I never actually meant to download the program but it >> came bundled with something else and I've no idea how to rid myself >> of it. I don't want to do anything destructive, as this is a brand >> new machine running >> Windows 10. Hopefully, one of you guys will have some answers. >> >> >> Thanks! >> >> I have to say I feel kind of embarassed about this one. >> >> >> Chris >> >> >> _______________________________________________ >> Any views or opinions presented in this email are solely those of the >> author and do not necessarily represent those of Ai Squared. >> >> For membership options, visit >> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/wq6r%40socal.r r.com. >> For subscription options, visit >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >> List archives can be found at >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >> >> I'm not wearing a diaper, so don't try to change me. >> > _______________________________________________ > Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. > > For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/cgrabowski%40a isquared.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > > _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40h otmail.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/geodom%40opton line.net. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
