Re: Customer Service (was: How to get rid of the X-Priority field)
On 12 March 2012, 19:34, Paul Van Noord wrote: Hi Geoff, On 3/12/2012 Geoff Lane wrote: GL I'm sorry that you feel frustrated. However, while I'm glad of all the GL support that I can get when I need it, I don't take too kindly to GL vendors putting me down -- and I suspect that there are others who GL feel the same way. My post was in no way meant as a personal attack. GL Rather, it was meant to be constructive; to help you and others GL provide better service. FWIW, I would not have made my post if I GL didn't then believe that you were representing Ritlabs or a reseller GL in some official capacity. Hmm... Maybe this is a better example of a put down: You are arrogant, self-centered and do not have a clue... This is meant to be constructive to help you to treat people with respect.~~~ Although you don't know me, you might well be correct. So I'll thank you for your comment and receive it with the spirit in which I infer it was meant. That said, there is a fine line between valid comment and personal attack. I took great care to explain that I was merely pointing out that what Marek wrote probably didn't come out quite the way he meant. Something you conveniently omitted by taking one part of my post out of context. I'll quote the bit you missed below for your convenience: GL I did see your message in entirety. Except for the last two GL paragraphs, it was excellent. That's why I thought that the no GL wasn't meant the way it came out. Perhaps something along the GL lines of, Because of the way TB! handles headers, what you want GL is not possible. might have been better, but a blunt, no is at GL best terse IMO and possibly rude. Now I'm not getting at you GL personally, just explaining that how others interpreted your words GL might not have been what you meant. Since Marek gave the impression that he represented Ritlabs, and since another Ritlabs agent made a similar error when he replied to my earlier email query, I felt it in Ritlab's interest to point out that those remarks could cause offence. It's not in a business's interest to offend it's potential customers. I suspect that a lot of people join TUBDL because they're trialling the software, and such errors might cost Ritlabs their custom. As I wrote, you don't know me. However, know that I have a reasonable amount of experience with localisation issues from which I know that well-intended words can sometimes cause considerable offence. This can happen even between countries whose native tongues are different dialects of the same language. If I've offended you, I apologize. The offence was not intentional. However, unlike Marek, I don't claim to represent anyone other than myself, and you are not my customer. Returning to your post: As I wrote, there is a fine line between valid comment and personal attack. Had you written that my post gave you the impression of arrogance, self-centeredness, and cluelessness, I would have no valid objection as you would have merely pointed out that my words gave that impression. However, you did not. Rather you commented directly upon my character, and so (intentionally or not) engaged in personal attack. Regards, -- Geoff Lane Cornwall, UK -- Using The Bat! v5.0.34 on Windows XP 5.1 Build 2600 Service Pack 3 Current version is 4.2.42 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: How to get rid of the X-Priority field
On Mon, 2012-03-12, Alto Speckhardt wrote: Has anybody found a trick to get rid of this ugly field? Just curious: Why would one bother? Mostly esthetics. The X-Priority: 3 (Normal) field is meaningless both due to its non-standard nature and, by supposedly indicating Normal, adds no value to the message. I note that the X-Mailer header field, which is also internal, can be turned off in the Preferences. I have been active in the Internet Engineering Task Force (IETF) for a number of years in the area of email protocols and I have previously been mocked by other participants for shortcomings in the email software I was using, so perhaps I am a bit sensitive. I am sorry that my challenge has sent this group off on a bit of a tangent! Thanks to all for the interest and answers. -- Bill McQuillan bill.mcquil...@pobox.com Using The Bat! 5.0.20.1 on Windows 7 6.1 build 7601-Service Pack 1 Current version is 4.2.42 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Customer Service
Dear Geoff, @13-Mar-2012, 08:12 Geoff Lane [GL] in mid:1254644569.20120313081...@gjctech.co.uk said: Hmm... Maybe this is a better example of a put down: You are arrogant, self-centered and do not have a clue... This is meant to be constructive to help you to treat people with respect.~~~ GL Although you don't know me, you might well be correct. So I'll thank GL you for your comment and receive it with the spirit in which I infer GL it was meant. Actually - I think you may have missed the spirit completely. You have taken it as a personal comment when it was clearly and explicitly an example of a put down; informative to you as to what a *real* put down looks like. Now. To business. This list is a user to user peer support list. Sometimes people connected to RITlabs make comment here, but that is not relevant. Expert opinion is mostly what you get. Marek is a lively and useful contributor here; one of the experts whose opinion is valuable and should therefore be valued. Any opinion given here is given at the cost of personal free time - no reward is available. English is not Marek's first language and sometimes the words he may want to use to flowery up his approach may simply not be in his instant vocabulary. To seek to alienate him for what amounts to a hurried end of a reply, one in which he'd already been explicit and kind further up, is a clear personal attack AND WILL NOT BE TOLERATED ON THIS LIST. Back down please - all of you. This thread is wildly off topic and the next post on it will be moderated and the topic officially closed. ... snip -- Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! v5.0.36.2 on Windows 7 6.1.7601 Service Pack 1 ' pgpd6StGfLwBu.pgp Description: PGP signature Current version is 4.2.42 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: How to get rid of the X-Priority field
On Sun, 11 Mar 2012 12:54:04 -0700, Bill McQuillan wrote: I have noticed that TB puts: X-Priority: 3 (Normal) SNIP Has anybody found a trick to get rid of this ugly field? If you really hate this header you could try loading thebat.exe in a HEX-editor and null out all 2 (Low), 4 (Normal) and 4 (High) text strings you can find. I tried it on a sandboxed Beta! specimen and it worked. Back in the good old days it used to be quite a sport to use this method in order to modify headers in the newsreader Forte Agent. There even used to be a usenet newsgroup especially dedicated to it: alt.usenet.offline-reader.forte-agent.modified. So, maybe it's time to let the glorious past relive. ;-) Arjan -- I am here to lose control Current version is 4.2.42 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: How to get rid of the X-Priority field
On Tue, 2012-03-13, Arjan de Groot wrote: On Sun, 11 Mar 2012 12:54:04 -0700, Bill McQuillan wrote: I have noticed that TB puts: X-Priority: 3 (Normal) SNIP Has anybody found a trick to get rid of this ugly field? If you really hate this header you could try loading thebat.exe in a HEX-editor and null out all 2 (Low), 4 (Normal) and 4 (High) text strings you can find. I tried it on a sandboxed Beta! specimen and it worked. Back in the good old days it used to be quite a sport to use this method in order to modify headers in the newsreader Forte Agent. There even used to be a usenet newsgroup especially dedicated to it: alt.usenet.offline-reader.forte-agent.modified. Clever thought! It's been years since I tried that kind of patch. I'll look in to it. Thanks. -- Bill McQuillan bill.mcquil...@pobox.com Using The Bat! 5.0.20.1 on Windows 7 6.1 build 7601-Service Pack 1 Current version is 4.2.42 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Customer Service
On Tue, Mar 13, 2012 at 7:10 AM, Marck Pearlstone wrote: This list is a user to user peer support list. Sometimes people connected to RITlabs make comment here, but that is not relevant. 8 snip, snip 8 Thank you. Current version is 4.2.42 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
