RE: Garbage showing up when trying to download a word doc in TC 4.0.1

2002-03-19 Thread Kapasi, Mehjabin 

Thanks Joel,
I have been trying what you said. I did not understand what you meant by 
Check the http headers you are sending for the download. There's a tool
forthis floating around somewhere I think. Compare the headers 3.2.1 sends
with the headers 4.0.1 sends.
How do I check that?

Here is the garbage that I get when i try to download the word documen.Sorry
for the long email but can you help me out here? I am not understanding
where to start looking for the problem.
Thanks,
Mehjabin

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History DateRevisionDescriptionAuthor20/Oct/20011.0Initial VersionP
Murphy10/Nov/20012.0Updated based on Requirements WorkshopP
Murphy15/Nov/20012.1Editorial RevisionsS. Chandler
[contractor]
 Table of Contents TOC \o 1-3 1. Introduction  PAGEREF
_Toc523131581 \h 1 1.1 Purpose of the Vision Requirements Document (VRD)
 PAGEREF _Toc523131582 \h 1 1.2 Product Overview  PAGEREF _Toc523131583
\h 1 2. User Description  PAGEREF _Toc523131584 \h 1 2.1 User/Market
Demographics  PAGEREF _Toc523131585 \h 1 2.2 User Profiles  PAGEREF
_Toc523131586 \h 1 2.3 User Environment  PAGEREF _Toc523131587 \h 1
2.4 Key User Needs  PAGEREF _Toc523131588 \h 2 2.5 Alternatives and
Competition  ...




-Original Message-
From: Joel Rees [mailto:[EMAIL PROTECTED]]
Sent: Thursday, March 07, 2002 9:51 PM
To: Kapasi, Mehjabin
Subject: Re: Garbage showing up when trying to download a word doc in TC
4.0.1


Kapasi, Mehjabin wrote (off list):

 Subject: RE: Garbage showing up when trying to download a word doc in TC
4.0.1

Woops. I didn't read the title line well enough. I was thinking of text
files, which are a real pain to force downloads with.


(I haven't seen any follow-up on the list, and I have a moment to try to
respond again.)

 The problem is i want it to show me the browser dialog instead of the
 showing garbage on the page. I have tried it on different browsers on
 different machines and it still gives me the same result. If I try
accessing
 the webapp using Tomcat 3.2.1 using the same browser, the dialog shows up
 but as soon as I use Tomcat 4.0.1 I get the problem.
 What else can i do?

Check the http headers you are sending for the download. There's a tool for
this floating around somewhere I think. Compare the headers 3.2.1 sends with
the headers 4.0.1 sends.

But we would like more information, like a snippet of the code you are using
to send the .doc files, and a sample of the garbage that gets sent with TC
4.0.1, and also relevant server settings. Otherwise, we can only jump to
conclusions (like I did the first time).

You might also want to check whether you have something set to drop the high
bit and send only seven bits per octet, but I don't think so.

I apologize for the slow response. Had some work to do, you know. Anyway,
give us more information, and _post_ _to_ _the_ _list_. That way, other
people more qualified than I will be able respond.

Joel Rees
Alps Giken Kansai Systems Develoment
Suita, Osaka



 -Original Message-
 From: Joel Rees [mailto:[EMAIL PROTECTED]]
 Sent: Tuesday, March 05, 2002 7:39 PM
 To: Tomcat Users List
 Cc: [EMAIL PROTECTED]
 Subject: Re: Garbage showing up when trying to download a word doc in TC
 4.0.1


 Kapasi, Mehjabin wrote:

  However, when i click on the download icon I get garbage on the page
 instead
  of a browser dialog giving me options to save/open the document.

 This is usually a browser settings related problem, not a Tomcat issue..

  This problem i am experiencing when running Tomcat 4.0.1 with IIS and
  standalone.
  Is this a character encoding problem?

 You can tweak the encoding in the http header to help this, but there
 actually is not a good general solution. Ultimately, some users will have
to
 use right-click (or ctl-click on Mac) to direct the browser to save the
data
 instead of displaying it.

  Do i need to encode the Doc URL differently that when I was using TC
 3.2.4?

 This is a

Re: Garbage showing up when trying to download a word doc in TC 4.0.1

2002-03-19 Thread David Cassidy 

Mehjabin,

Don't know if you are using windows or Unix but ...

( works nicer in a unix term rather than windows telnet but ..)

easiest way to test this is to fake a web request. So

telnet hostname port

where hostname is your machine's name or IP address and the port is the port
on which you are running Tomcat.

Then ...

HEAD /path to word doc / servlet HTTP/1.0
return
return

Before you see lots of garbage you should get what everyone is talking 
about - the headers.

Let us know what the Content-type: header says

D





Kapasi, Mehjabin wrote:

Thanks Joel,
I have been trying what you said. I did not understand what you meant by 
Check the http headers you are sending for the download. There's a tool
forthis floating around somewhere I think. Compare the headers 3.2.1 sends
with the headers 4.0.1 sends.
How do I check that?

Here is the garbage that I get when i try to download the word documen.Sorry
for the long email but can you help me out here? I am not understanding
where to start looking for the problem.
Thanks,
Mehjabin

ÐÏࡱáþÿ
‹þÿÿÿ‰Š




ì¥ÁW
ø¿Âbjbjªyªy ŠdÈÈõÌÿÿÿÿÿÿl       4Ž 
®!®!®!hDZ´Ž
1v(#Æà$¦†%†%†%†%¢ (0,T3˜°u²u²u²u²u²u²u$Yx yzŒÖu 
ì4†%†%ì4ì4Öun:Â Â
†%†%ëun:n:n:ì4 †% †%°un:ì4°un:2n: A^¨jà  |q†%# 
€¿mÚBÁŽ
®!7ˆph|q4v01vðpŒ{,9B{|qn:ö XN @    Ù  SUBJECT \* MERGEFORMAT
ClassicsCD Web Shop title \* Mergeformat Vision Version 2.1 Revision
History DateRevisionDescriptionAuthor20/Oct/20011.0Initial VersionP
Murphy10/Nov/20012.0Updated based on Requirements WorkshopP
Murphy15/Nov/20012.1Editorial RevisionsS. Chandler
[contractor]
 Table of Contents TOC \o 1-3 1. Introduction  PAGEREF
_Toc523131581 \h 1 1.1 Purpose of the Vision Requirements Document (VRD)
 PAGEREF _Toc523131582 \h 1 1.2 Product Overview  PAGEREF _Toc523131583
\h 1 2. User Description  PAGEREF _Toc523131584 \h 1 2.1 User/Market
Demographics  PAGEREF _Toc523131585 \h 1 2.2 User Profiles  PAGEREF
_Toc523131586 \h 1 2.3 User Environment  PAGEREF _Toc523131587 \h 1
2.4 Key User Needs  PAGEREF _Toc523131588 \h 2 2.5 Alternatives and
Competition  ...




-Original Message-
From: Joel Rees [mailto:[EMAIL PROTECTED]]
Sent: Thursday, March 07, 2002 9:51 PM
To: Kapasi, Mehjabin
Subject: Re: Garbage showing up when trying to download a word doc in TC
4.0.1


Kapasi, Mehjabin wrote (off list):

Subject: RE: Garbage showing up when trying to download a word doc in TC

4.0.1

Woops. I didn't read the title line well enough. I was thinking of text
files, which are a real pain to force downloads with.


(I haven't seen any follow-up on the list, and I have a moment to try to
respond again.)

The problem is i want it to show me the browser dialog instead of the
showing garbage on the page. I have tried it on different browsers on
different machines and it still gives me the same result. If I try

accessing

the webapp using Tomcat 3.2.1 using the same browser, the dialog shows up
but as soon as I use Tomcat 4.0.1 I get the problem.
What else can i do?


Check the http headers you are sending for the download. There's a tool for
this floating around somewhere I think. Compare the headers 3.2.1 sends with
the headers 4.0.1 sends.

But we would like more information, like a snippet of the code you are using
to send the .doc files, and a sample of the garbage that gets sent with TC
4.0.1, and also relevant server settings. Otherwise, we can only jump to
conclusions (like I did the first time).

You might also want to check whether you have something set to drop the high
bit and send only seven bits per octet, but I don't think so.

I apologize for the slow response. Had some work to do, you know. Anyway,
give us more information, and _post_ _to_ _the_ _list_. That way, other
people more qualified than I will be able respond.

Joel Rees
Alps Giken Kansai Systems Develoment
Suita, Osaka


-Original Message-
From: Joel Rees [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, March 05, 2002 7:39 PM
To: Tomcat Users List
Cc: [EMAIL PROTECTED]
Subject: Re: Garbage showing up when trying to download a word doc in TC
4.0.1


Kapasi, Mehjabin wrote:

However, when i click on the download icon I get garbage on the page

instead

of a browser dialog giving me options to save/open the document.

This is usually a browser settings related problem, not a Tomcat issue..

This problem i am experiencing when running Tomcat 4.0.1 with

Garbage showing up when trying to download a word doc in TC 4.0.1

2002-03-05 Thread Kapasi, Mehjabin 

Hello,
I have a web application that displays word documents in the browser.
However, when i click on the download icon I get garbage on the page instead
of a browser dialog giving me options to save/open the document.
This problem i am experiencing when running Tomcat 4.0.1 with IIS and
standalone.
Is this a character encoding problem? 
Do i need to encode the Doc URL differently that when I was using TC 3.2.4? 
Where can I find documentation regarding this problem?

Can someone help me with this? 
Thank you
-Mehjabin

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Re: Garbage showing up when trying to download a word doc in TC 4.0.1

2002-03-05 Thread Joel Rees 
Kapasi, Mehjabin wrote:

 However, when i click on the download icon I get garbage on the page
instead
 of a browser dialog giving me options to save/open the document.

This is usually a browser settings related problem, not a Tomcat issue..

 This problem i am experiencing when running Tomcat 4.0.1 with IIS and
 standalone.
 Is this a character encoding problem?

You can tweak the encoding in the http header to help this, but there
actually is not a good general solution. Ultimately, some users will have to
use right-click (or ctl-click on Mac) to direct the browser to save the data
instead of displaying it.

 Do i need to encode the Doc URL differently that when I was using TC
3.2.4?

This is a good question, does anyone know if some defaults for headers
changed between versions?

Another thing you might want to check is whether the browser settings (or
the browsers being used) have been changed.

 Where can I find documentation regarding this problem?

Check the http specifications from the ietf.

I just plugged "http encoding header" into the search field at google.com,
and they pointed me to

http://www.w3.org/Protocols/rfc2616/rfc2616-sec14.html

among others.

Joel Rees
Alps Giken Kansai Systems Develoment
Suita, Osaka




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