Re: [tor-bugs] #28533 [Circumvention/BridgeDB]: bridgesdb: replace the message to mail support with a link to the documentation

[Tor Bug Tracker & Wiki]

#28533: bridgesdb: replace the message to mail support with a link to the
documentation
+---
 Reporter:  emmapeel|  Owner:  phw
 Type:  defect  | Status:  closed
 Priority:  High|  Milestone:
Component:  Circumvention/BridgeDB  |Version:
 Severity:  Normal  | Resolution:  fixed
 Keywords:  ex-sponsor-19   |  Actual Points:  0.2
Parent ID:  | Points:  1
 Reviewer:  cohosh  |Sponsor:  Sponsor30-can
+---
Changes (by phw):

 * status:  merge_ready => closed
 * resolution:   => fixed
 * actualpoints:   => 0.2


Comment:

 Thanks, everyone. I merged and deployed the patch.

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Re: [tor-bugs] #28533 [Circumvention/BridgeDB]: bridgesdb: replace the message to mail support with a link to the documentation

[Tor Bug Tracker & Wiki]

#28533: bridgesdb: replace the message to mail support with a link to the
documentation
+---
 Reporter:  emmapeel|  Owner:  phw
 Type:  defect  | Status:  merge_ready
 Priority:  High|  Milestone:
Component:  Circumvention/BridgeDB  |Version:
 Severity:  Normal  | Resolution:
 Keywords:  ex-sponsor-19   |  Actual Points:
Parent ID:  | Points:  1
 Reviewer:  cohosh  |Sponsor:  Sponsor30-can
+---
Changes (by cohosh):

 * status:  needs_review => merge_ready


Comment:

 Looks good!

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Re: [tor-bugs] #28533 [Circumvention/BridgeDB]: bridgesdb: replace the message to mail support with a link to the documentation

[Tor Bug Tracker & Wiki]

#28533: bridgesdb: replace the message to mail support with a link to the
documentation
+---
 Reporter:  emmapeel|  Owner:  phw
 Type:  defect  | Status:  needs_review
 Priority:  High|  Milestone:
Component:  Circumvention/BridgeDB  |Version:
 Severity:  Normal  | Resolution:
 Keywords:  ex-sponsor-19   |  Actual Points:
Parent ID:  | Points:  1
 Reviewer:  cohosh  |Sponsor:  Sponsor30-can
+---
Changes (by phw):

 * status:  assigned => needs_review
 * reviewer:   => cohosh


Comment:

 Removing the frontdesk@tp.o email sounds good to me. In the paragraph
 above, we already have instructions on how to request bridges by emailing
 bridges@tp.o. I would rather not list these instructions twice  – besides,
 I wouldn't want to suggest that emailing bridges@tp.o is going to fix the
 users' issues. Here's what the patch looks like:
 [[Image(new-landing-page.png)]]

 I pushed a fix to my
 
[https://github.com/NullHypothesis/bridgedb/commit/bfec33e7b1a387688d8236a9e4ebf2a95e60061d
 fix/28533 branch]. Cecylia, can you please take a look at it?

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Re: [tor-bugs] #28533 [Circumvention/BridgeDB]: bridgesdb: replace the message to mail support with a link to the documentation

[Tor Bug Tracker & Wiki]

#28533: bridgesdb: replace the message to mail support with a link to the
documentation
+---
 Reporter:  emmapeel|  Owner:  phw
 Type:  defect  | Status:  assigned
 Priority:  High|  Milestone:
Component:  Circumvention/BridgeDB  |Version:
 Severity:  Normal  | Resolution:
 Keywords:  ex-sponsor-19   |  Actual Points:
Parent ID:  | Points:  1
 Reviewer:  |Sponsor:  Sponsor30-can
+---
Changes (by phw):

 * Attachment "new-landing-page.png" added.

 New BridgeDB landing page

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Re: [tor-bugs] #28533 [Circumvention/BridgeDB]: bridgesdb: replace the message to mail support with a link to the documentation

[Tor Bug Tracker & Wiki]

#28533: bridgesdb: replace the message to mail support with a link to the
documentation
+---
 Reporter:  emmapeel|  Owner:  phw
 Type:  defect  | Status:  assigned
 Priority:  High|  Milestone:
Component:  Circumvention/BridgeDB  |Version:
 Severity:  Normal  | Resolution:
 Keywords:  ex-sponsor-19   |  Actual Points:
Parent ID:  | Points:  1
 Reviewer:  |Sponsor:  Sponsor30-can
+---

Comment (by antonela):

 +1 - we should remove frontdesk@ and add instructions to send an email to
 brid...@torproject.org.

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Re: [tor-bugs] #28533 [Circumvention/BridgeDB]: bridgesdb: replace the message to mail support with a link to the documentation

[Tor Bug Tracker & Wiki]

#28533: bridgesdb: replace the message to mail support with a link to the
documentation
+---
 Reporter:  emmapeel|  Owner:  phw
 Type:  defect  | Status:  assigned
 Priority:  High|  Milestone:
Component:  Circumvention/BridgeDB  |Version:
 Severity:  Normal  | Resolution:
 Keywords:  ex-sponsor-19   |  Actual Points:
Parent ID:  | Points:  1
 Reviewer:  |Sponsor:  Sponsor30-can
+---

Comment (by ggus):

 Hi,

 In the last months we started to receive a lot of blank emails from mobile
 users (with "sent from my iPhone" signatures) in frontdesk queue.

 Intrigued by this phenomenon, I opened bridges.torproject.org on my mobile
 and, my hypothesis is that users are scrolling down all the page and
 instinctively selecting frontdesk email (hey, UX team! _o/ ).

 Also, there's an email icon on the website footer redirecting users to
 frontdesk.

 We should asap:

 - Remove frontdesk contact from the footer;
 - Change text to:

 {{{
 My bridges don't work! I need help!

 If your Tor Bridges don't work, please check our Tor Browser Manual -
 https://tb-manual.torproject.org/circumvention/ and our Support Portal -
 https://support.torproject.org/#censorship . If you need a new bridge,
 send an email to brid...@torproject.org and try again.
 }}}

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Re: [tor-bugs] #28533 [Circumvention/BridgeDB]: bridgesdb: replace the message to mail support with a link to the documentation

[Tor Bug Tracker & Wiki]

#28533: bridgesdb: replace the message to mail support with a link to the
documentation
+---
 Reporter:  emmapeel|  Owner:  phw
 Type:  defect  | Status:  assigned
 Priority:  High|  Milestone:
Component:  Circumvention/BridgeDB  |Version:
 Severity:  Normal  | Resolution:
 Keywords:  ex-sponsor-19   |  Actual Points:
Parent ID:  | Points:  1
 Reviewer:  |Sponsor:  Sponsor30-can
+---
Changes (by phw):

 * sponsor:  Sponsor28-can => Sponsor30-can


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