[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Matthew Paul Thomas]

** No longer affects: ubuntu-ux

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Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Matthew Paul Thomas]

I’ve explained what I understand by “original designs”. So, which
designs are you referring to? Can you point me to a design document, or
a mockup, or anything? I’m happy to work on this, but I can’t change the
design of something I can’t locate.

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Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  Incomplete
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Ken VanDine]

@mpt from my understanding of the original designs, content picking was
one of the use cases.  There was a desire to open the source app in a
trust prompt for the duration of the content picking operation.  Keeping
the users work flow from switching focus to another app, we are
embedding the source app in the app requesting the content.

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Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  Incomplete
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Matthew Paul Thomas]

The same applies for non-hang misbehavior: the method of force-closing
an app should be exactly the same regardless of whether a trust prompt
is open or not.

However, I’m sorry I should have read the report more closely and
noticed the phrase “content picking in a trust prompt”. To me, trust
prompts and the content picker are very different things, so I don’t
understand this phrase. I designed trust prompts, but I have never come
across any design document from anyone covering the content picker
(there are none on the design site).

So, what do you mean by “app B does not give you a way to go back”? Why
is the ability to exit the content picker under the control of app B at
all? For example, the macOS Open file dialog lets you browse the
libraries of iTunes, iPhoto, and Photos, but you aren’t “in” those apps
and they don’t get to control the dialog’s Cancel button.

** Changed in: ubuntu-ux
   Status: Invalid => Incomplete

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https://bugs.launchpad.net/bugs/1650022

Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  Incomplete
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Michał Sawicz]

Actually the main concern is not for a hanging (we can try and detect
that), but rather a broken / ill-designed one. If, in app A, you choose
to open content from app B, and app B does not give you a way to go
back, your only way out is to close both, hoping that there's no data
loss in app A, in which you're probably editing content, since you just
wanted to import some from app B.

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Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  Invalid
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Matthew Paul Thomas]

As far as I know, “the original designs for trust prompts” are what I
specified in July 2013.

They have never — then or since — included a header at all, let alone a
close button.

This is because a close button for a dialog is an anti-pattern: it has
ambiguous effect, and it makes it less obvious that the window is a
dialog at all. That is also why, if “a server-side decorated [dialog
has] its own close button in the title bar”, that is a bug in Mir: per
spec, no dialogs ever should. 

Now, an app might misbehave or hang when a trust prompt is open. But
most of the time when an app misbehaves or hangs, a trust prompt is not
open — simply because a trust prompt is not open the vast majority of
the time that any app is running! So having a different method for
force-closing the app, when a trust prompt happens to be open, would
increase cognitive load for no obvious reason. The method of force-
closing an app should be — and is — exactly the same regardless of
whether a trust prompt is open or not.

But while content hub transfers will be only a small minority of the
cases of an app hanging, an app hanging is a common case — arguably the
majority legitimate case — for wanting to force-close an app. So it
would be reasonable to have a prompt inviting you to force-close an app
whenever it’s hung for any reason, whether the hang involves any trust
prompt or not. This would be equivalent to the “The app {Name of App}
has stopped responding” dialog I specified for apport.


Separately, if either content-hub source or destination apps hanging
causes the other to hang too, that’s probably a bug in content-hub. One
possible solution would be to cancel the transfer if nothing has
happened after a given period. Perhaps there are other solutions.

I’m marking this as Invalid because those two issues would be tackled
independently, while the change assumed in this report should not be
implemented at all.

** Changed in: ubuntu-ux
   Status: New => Invalid

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You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1650022

Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  Invalid
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Michał Sawicz]

The above obviously only makes sense for staged mode, and maybe client-
side-decorated dialogs. When it's a server-side decorated one, it will
have its own close button in the title bar and the problem is gone.

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https://bugs.launchpad.net/bugs/1650022

Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  New
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Vesa Rautiainen]

** Changed in: ubuntu-ux
 Assignee: (unassigned) => Matthew Paul Thomas (mpt)

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Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  New
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Michał Sawicz]

The problem there is that we can't rely on what the app draws, we need
to carefully design how this works.

Some prompts are full-screen, others just show a dialog in the center of
the screen and darken the background.

One idea just came to mind is that, since the dialog is modal, we could
treat it as a layer in front of the parent app, and clicking the close
button anywhere in the shell, or swiping away in the switcher, would
just get rid of the visible layer (so the prompt), not the whole tree.

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Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  New
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Daniel van Vugt]

** Tags removed: unity-desktop
** Tags added: unity8-desktop

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Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  New
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Michał Sawicz]

** Also affects: ubuntu-ux
   Importance: Undecided
   Status: New

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https://bugs.launchpad.net/bugs/1650022

Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in Ubuntu UX:
  New
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: unity8 (Ubuntu)
   Status: New => Confirmed

-- 
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https://bugs.launchpad.net/bugs/1650022

Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in unity8 package in Ubuntu:
  Confirmed

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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[Touch-packages] [Bug 1650022] Re: We need a "close" action for killing an app in a trust prompt

[Daniel van Vugt]

** Tags added: unity-desktop

** Also affects: canonical-devices-system-image
   Importance: Undecided
   Status: New

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Title:
  We need a "close" action for killing an app in a trust prompt

Status in Canonical System Image:
  New
Status in unity8 package in Ubuntu:
  New

Bug description:
  The original designs for trust prompts included a close action in the
  header to close apps that were opened in a trust session.  This is
  particularly important when apps might not behave well or hang, there
  is no way out.  The close action is like a back button to take you
  back out of the app.

  We're close to landing trust session support in content-hub, where
  we'll open source apps for content picking in a trust prompt.  We've
  found apps that have a tendency to hang, leaving the user no way out
  besides killing both the source and destination apps.  Clearly those
  apps need some fixing, but we need to give the user an easy way out.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1650022/+subscriptions

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