Re: [Trac] two-way e-mail conversation from within Trac (was: New email2trac version)
On 19 jun. 2013, at 10:05, W. Martin Borgert deba...@debian.org wrote: On 2013-06-19 05:54, Bas van der Vlies wrote: What i really want is described in ticket: * https://oss.trac.surfsara.nl/email2trac/ticket/297 There is a feature request for the AnnouncerPlugin to support this: * https://trac-hacks.org/ticket/10044 This sounds useful, indeed. The Debian bug tracker has one mail address per bug, too: email to 712...@bugs.debian.org will be appended to the bugs web page http://bugs.debian.org/712750 Thanks. If more people file a request or say i want this feature. Maybe it will be done ;-) --- As of 1 January 2013, SARA has a new name: SURFsara. Bas van der Vlies | Operations, Support Development | SURFsara | Science Park 140 | 1098 XG Amsterdam | T +31 (0) 20 592 30 00 | bas.vandervl...@surfsara.nl | www.surfsara.nl | -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] two-way e-mail conversation from within Trac (was: New email2trac version)
Could the WorkflowNotificationPlugin be of use here? (https://www.trac-hacks.org/wiki/WorkflowNotificationPlugin) I've been using it pretty happily in a helpdesk-type configuration, with custom notifications tied to workflow actions for triage/review, info-needed and verification. Using conditional notifications you could conceivably set it up independent of workflow states. I haven't yet installed email2trac on my setup, but I've been meaning to -- I definitely had it mind to complement email2trac when I was first developing WorkflowNotificationPlugin. Ethan WorkflowNotificationPlugin is a nice plugin. What i really want is described in this tickets. The bottom line is that each ticket get it's own address. Most MTA can handle this. * https://oss.trac.surfsara.nl/email2trac/ticket/297https://oss.trac.surfsara.nl/email2trac/ticket/297 * https://trac-hacks.org/ticket/10044 --- As of 1 January 2013, SARA has a new name: SURFsara. Bas van der Vlies | Operations, Support Development | SURFsara | Science Park 140 | 1098 XG Amsterdam | T +31 (0) 20 592 30 00 | bas.vandervl...@surfsara.nl | www.surfsara.nl | -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] two-way e-mail conversation from within Trac (was: New email2trac version)
On 2013-06-19 05:54, Bas van der Vlies wrote: What i really want is described in ticket: * https://oss.trac.surfsara.nl/email2trac/ticket/297 There is a feature request for the AnnouncerPlugin to support this: * https://trac-hacks.org/ticket/10044 This sounds useful, indeed. The Debian bug tracker has one mail address per bug, too: email to 712...@bugs.debian.org will be appended to the bugs web page http://bugs.debian.org/712750 -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
[Trac] two-way e-mail conversation from within Trac (was: New email2trac version)
Hi, many thanks for constantly working on email2trac! I'm using it since some years now and I'm very satisfied with it. There is one thing, I'm missing however: When support staff is answering a ticket, they still use their e-mail client (MUA) and have to cc the Trac address to update the ticket at the same time. They have to take care to put the ticket number in the subject. It would be nice, to answer directly from within Trac and let Trac send out the email to the client. One can, of course, put the client into cc of the ticket, but that would potentially generate a flood of mails to the client, e.g. if the ticket is re-assigned or some internal fields, not of interest to the client, are changed. This is a typical use case for e-mail based issue trackers, or CRM systems and I already found a very nice solution the with OpenERP issue tracker. But maybe Trac can to the trick, too? TIA, Cheers On 2013-06-18 11:07, Bas van der Vlies wrote: 2.7.0 -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] two-way e-mail conversation from within Trac (was: New email2trac version)
On Tue, Jun 18, 2013 at 5:53 PM, W. Martin Borgert deba...@debian.orgwrote: There is one thing, I'm missing however: When support staff is answering a ticket, they still use their e-mail client (MUA) and have to cc the Trac address to update the ticket at the same time. They have to take care to put the ticket number in the subject. It would be nice, to answer directly from within Trac and let Trac send out the email to the client. One can, of course, put the client into cc of the ticket, but that would potentially generate a flood of mails to the client, e.g. if the ticket is re-assigned or some internal fields, not of interest to the client, are changed. Could the WorkflowNotificationPlugin be of use here? ( https://www.trac-hacks.org/wiki/WorkflowNotificationPlugin) I've been using it pretty happily in a helpdesk-type configuration, with custom notifications tied to workflow actions for triage/review, info-needed and verification. Using conditional notifications you could conceivably set it up independent of workflow states. I haven't yet installed email2trac on my setup, but I've been meaning to -- I definitely had it mind to complement email2trac when I was first developing WorkflowNotificationPlugin. -Ethan -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] two-way e-mail conversation from within Trac (was: New email2trac version)
On 18 jun. 2013, at 23:53, W. Martin Borgert deba...@debian.org wrote: Hi, many thanks for constantly working on email2trac! I'm using it since some years now and I'm very satisfied with it. There is one thing, I'm missing however: When support staff is answering a ticket, they still use their e-mail client (MUA) and have to cc the Trac address to update the ticket at the same time. They have to take care to put the ticket number in the subject. It would be nice, to answer directly from within Trac and let Trac send out the email to the client. One can, of course, put the client into cc of the ticket, but that would potentially generate a flood of mails to the client, e.g. if the ticket is re-assigned or some internal fields, not of interest to the client, are changed. This is a typical use case for e-mail based issue trackers, or CRM systems and I already found a very nice solution the with OpenERP issue tracker. But maybe Trac can to the trick, too? TIA, Cheers Martin at our site we have setup an email list for support staff (the staff are members or alias). This list is independent for trace tickets, e.g.: helpd...@company.nl and the ticket address: i...@company.nl With this settings you can configure the notification section in trace.ini [notification] always_notify_owner = true always_notify_reporter = true smtp_always_cc = helpd...@company.nl smtp_enabled = true smtp_from = i...@company.nl smtp_replyto = i...@company.nl And the can now it the reply button on email send to 'helpd...@company.nl' it is still dependent on the subject or keyword in the body mail. What i really want is described in ticket: * https://oss.trac.surfsara.nl/email2trac/ticket/297 There is a feature request for the AnnouncerPlugin to support this: * https://trac-hacks.org/ticket/10044 --- As of 1 January 2013, SARA has a new name: SURFsara. Bas van der Vlies | Operations, Support Development | SURFsara | Science Park 140 | 1098 XG Amsterdam | T +31 (0) 20 592 30 00 | bas.vandervl...@surfsara.nl | www.surfsara.nl | -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
