Public bug reported:
I'm not sure where to report this under, so please bear with me.
Reporting this bug using ubuntu-bug just crashes my system if im using
intel graphics, I had to switch to nvidia graphics just to file this bug
report so the automatically attached log files may not be a good
representation of the problem.
I've attached the syslog and kern.log files below.
PROBLEM:
When using intel graphics:
Whenever I close the laptop lid or restart / shutdown using GUI or
terminal commands, it goes into a black screen with a single "_" at the
top left corner, and hangs. Only long-pressing (hard reset) the power
button would shut down the computer.
However, when I use sudo prime-select nvidia to switch over to nvidia,
everything works fine.log
I have tried many things, and all do not work. I have attached the logs
for /var/log/syslog and /var/log/kern.log below.
Attempts so far:
1)Tried installing new intel drivers from Updated kernel to 4.8 now
missing firmware warnings --> Did not work. Issue persists
2) Tried upgrading kernel from 4.8 to 4.10.15 --> Did not work. Problem
got worse. Instead of the normal login screen, it gives a terminal login
screen and hangs.
3) Tried the fix to nvidia-prime https://askubuntu.com/a/884506/547039,
but both the poweron.sh and poweroff.sh script hangs my laptop instead.
4) Tried sudo swapoff -a && systemctl poweroff as a workaround, no
avail.
5) Tried changing GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" to
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force" Does not work
either.
Additional note:
'sudo lshw -C display' on intel graphics outputs PCI(sysfs) then laptop freezes.
LOG FILES:
/var/log/syslog
https://codeshare.io/5XOPwM
/var/log/kern.log
https://codeshare.io/aJp6nq
specs:
Intel 7700HQ, NVIDIA 1060GTX, kernel 4.8, Ubuntu 16.04
Would really appreciate your help. Thank you!
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.8.0-51.54~16.04.1-generic 4.8.17
Uname: Linux 4.8.0-51-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
.proc.driver.nvidia.gpus..01.00.0: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/gpus/:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 381.22 Thu May 4 00:55:03
PDT 2017
GCC version: gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4)
.tmp.unity_support_test.0:
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sat May 13 17:06:20 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
bbswitch, 0.8, 4.4.0-77-generic, x86_64: installed
bbswitch, 0.8, 4.8.0-49-generic, x86_64: installed
bbswitch, 0.8, 4.8.0-51-generic, x86_64: installed
nvidia-381, 381.22, 4.8.0-51-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
NVIDIA Corporation Device [10de:1c20] (rev a1) (prog-if 00 [VGA controller])
Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
InstallationDate: Installed on 2017-03-30 (43 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64
(20170215.2)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 04f2:b5a7 Chicony Electronics Co., Ltd
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 0483:374b STMicroelectronics ST-LINK/V2.1
(Nucleo-F103RB)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Aftershock P65xHP
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-51-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=force vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/06/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.04
dmi.board.asset.tag: Tag 12345
dmi.board.name: P65xHP
dmi.board.vendor: Aftershock
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Aftershock
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1.05.04:bd02/06/2017:svnAftershock:pnP65xHP:pvrNotApplicable:rvnAftershock:rnP65xHP:rvrNotApplicable:cvnAftershock:ct10:cvrN/A:
dmi.product.name: P65xHP
dmi.product.version: Not Applicable
dmi.sys.vendor: Aftershock
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
