[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Rodney Dawes]

** Also affects: qtbase-opensource-src (Ubuntu)
   Importance: Undecided
   Status: New

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Tiago Carrondo]

rm .config/connectivity-service/config.ini.lock

solved my problem instantly!

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Enrique]

I also got the same error after getting a full disk message. I also played 
around with the WIFI access point like a previous user. I can confirm that it 
was enough for me to delete the file 
~/.config/connectivity-service/config.ini.lock to get the network indicator 
back. 
 
 It sis worth mentioning that I was able to connect via ssh, since the phone 
would still connect to *known* WIFI networks. I couldn't use the terminal 
application since it stopped working *I can use it again after the network 
indicator was back).

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[AlexAD]

I have a the same issue on a BQ 4.5 running OTA-14 20161118. I
accidently left the hotspot on over night whilst it was charging, took
the phone to work and it when I tried to use it would not respond. I
went for a reset, when it came up the phone a drained a lot of the
battery, I could see a steady downward trend on the graph durring my
commute. The sub network icons are gone and now the music app crashes
instantly. My guess is that it is something to do with the hotspot.

Before this the phone had never been in developer mode and worked like a
charm. Is there a way to see the status of the hotspot via command line?

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Pat McGowan]

** Changed in: canonical-devices-system-image
Milestone: 14 => x1

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Antti Kaijanmäki]

** Changed in: indicator-network (Ubuntu)
 Assignee: Antti Kaijanmäki (kaijanmaki) => (unassigned)

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Antti Kaijanmäki]

** Changed in: indicator-network (Ubuntu)
   Status: In Progress => Triaged

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Michael Mess]

Created bug 1634997 for dekko.
Probably it would be a good thing, if lock files would be handled by a library, 
so that bugs can be fixed at a central place.

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Michael Mess]

Remove all stale locks that I found and now everything seems to be
working again:

phablet@ubuntu-phablet:~/.config$ du -a |grep lock$

rm ~/.config/connectivity-service/config.ini.lock
rm ~/.config/dekko.dekkoproject/mailboxConfig.json.lock
rm ~/.config/dekko.dekkoproject/notifications.json.lock
rm ~/.config/dekko.dekkoproject/viewSettings.json.lock

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Michael Mess]

Last weekend the telephone froze (after turning off hotspot). And I had
to hard-reset it using the power button.

Then the strange behaviour began:

On startup, only one sim card (without pin) was working.

Also I was unable to unlock the pin protected card (there was no dialog asking 
for the password).
Even wehen trying "Unlock" from the configuration didn't do any action.

The icons to start applications didn't work, but it was possible to scroll 
through them, only starting an application was not possible.
But from the slider on the left side it was possible to start an application.

Rebooting didn't solve the issue.

A workaround for the pin-locked SIM card was to disable the PIN and then
enable it again. That unlocked the SIM card, so that I am able to use it
now.

Using df via ssh didn't show a full disk, maybe the file system was
corrupted during hard reboot.

This seems to be the case as not only the network indicator was broken
but also the application which asks for the SIM PIN and the launcher.

Probably we should have a look on how configuration files are written by
applications and how corrupted configuration data is handled. Broken
configurations should not leave the applications in an unusable state, I
would prefer that instead a user notification is sent and the
configuration is reset to the last known working state or to useful
defaults.

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Antti Kaijanmäki]

This seems to be a manifestation of bug #1576989.

Workaround is to first make sure there is free space on the device and
then delete

.config/connectivity-service/config.ini.lock

I will work on a fix that makes i-network to remove this stale lock file
on startup if one exists.

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Alejandro J. Cura]

** Changed in: canonical-devices-system-image
   Status: Confirmed => Triaged

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Pat McGowan]

** Description changed:

  Sometime in the last few days my phone lost the ability to connect to
  wifi networks and the network indicator at the top has stopped working.
  
  Currently between "Bluetooth" and "Sound" I have a gear icon and the
  caption "indicator-network".  When I select it, the rest of the screen
  is blank.  There are no settings available and no way to connect to a
  wifi network.
  
  On the System Settings app, if I tap on the "Wi-Fi" icon, I can see
  "Previous networks".  But below that the page is just white, there is no
  way to select a wifi network.
  
  Rebooting the phone doesn't seem to fix the problem.
  
  Given that this is an MX4 and therefore the USB port doesn't work, and
  there's no SD card slot, there's vanishingly few ways to get data in and
  out of this phone now.  If there's a solution to the problem, it's going
  to have to involve something other than updating system software.
  
  Current system software is Ubuntu 15.05 (OTA-12).
+ 
+ -
+ 
+ Per the comments the .config/connectivity-service/config.ini file seems
+ to hold bad or outdated info and needs to be manually deleted and then
+ recreated by the service.

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Pat McGowan]

** Changed in: canonical-devices-system-image
   Status: Incomplete => Confirmed

** Changed in: canonical-devices-system-image
   Importance: Undecided => Critical

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Matthew Exon]

I did the same thing, and it works!  Thanks very much for that!  Below
is the diff in my config.  One thing I notice is the different
KnownSims.  I switched from one Chinese SIM card to a different Chinese
SIM card and also moved to Hong Kong (i.e. roamed) at the same time.  So
I guess that's a fairly obscure scenario.

--- .config/connectivity-service_2016-09-30/config.ini  2016-08-06 
14:43:34.92427 +0800
+++ .config/connectivity-service/config.ini 2016-09-30 15:02:47.44002 
+0800
@@ -1,18 +1,12 @@
 [General]
-KnownSims=89860112038102930001, 89860115628100057703
+KnownSims=89860113228100167651
 MobileDataEnabled=true
-SimForMobileData=89860112038102930001
+SimForMobileData=89860113228100167651
 
 [Sims]
-89860112038102930001\DataRoamingEnabled=false
-89860112038102930001\Imsi=
-89860112038102930001\Mcc=460
-89860112038102930001\Mnc=01
-89860112038102930001\PreferredLanguages=zh, en
-89860112038102930001\PrimaryPhoneNumber=
-89860115628100057703\DataRoamingEnabled=false
-89860115628100057703\Imsi=
-89860115628100057703\Mcc=460
-89860115628100057703\Mnc=01
-89860115628100057703\PreferredLanguages=zh, en
-89860115628100057703\PrimaryPhoneNumber=
+89860113228100167651\DataRoamingEnabled=false
+89860113228100167651\Imsi=46001820662
+89860113228100167651\Mcc=460
+89860113228100167651\Mnc=01
+89860113228100167651\PreferredLanguages=zh, en
+89860113228100167651\PrimaryPhoneNumber=+8613219019856

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[JoeNazz]

Today I had the same issue. A have got OTA-13. A few days ago disk went
full and many creepy behaviours occurred. So I tidied up and all was
okay. Today my phablet had shutted off because of very low battery.
After charging a while I booted the phone and indicator-network was away
like these bug. I ran

mv .config/connectivity-service .config/connectivity-service_2016-09-30

to remove the config like in https://bugs.launchpad.net/ubuntu/+source
/indicator-network/+bug/1627953 but preserving a backup.

Instantly WiFi cames up and after a few seconds also both SIM cards. But
the labels of both SIM cards were missing. I rebooted and everything
seems fine now.

Here is a diff:

diff -u .config/connectivity-service_2016-09-30/config.ini 
.config/connectivity-service/config.ini
--- .config/connectivity-service_2016-09-30/config.ini  2016-09-28 
17:31:01.614008012 +0200
+++ .config/connectivity-service/config.ini 2016-09-30 03:23:54.581088002 
+0200
@@ -4,15 +4,15 @@
 SimForMobileData=8949228161042023545
 
 [Sims]
-8949226144023112505\DataRoamingEnabled=true
-8949226144023112505\Imsi=262073976785782
-8949226144023112505\Mcc=262
-8949226144023112505\Mnc=07
-8949226144023112505\PreferredLanguages=de, en, fr
+8949226144023112505\DataRoamingEnabled=false
+8949226144023112505\Imsi=
+8949226144023112505\Mcc=
+8949226144023112505\Mnc=
+8949226144023112505\PreferredLanguages=@Invalid()
 8949226144023112505\PrimaryPhoneNumber=
-8949228161042023545\DataRoamingEnabled=true
-8949228161042023545\Imsi=262074035216854
-8949228161042023545\Mcc=262
-8949228161042023545\Mnc=07
-8949228161042023545\PreferredLanguages=de, en, fr
+8949228161042023545\DataRoamingEnabled=false
+8949228161042023545\Imsi=
+8949228161042023545\Mcc=
+8949228161042023545\Mnc=
+8949228161042023545\PreferredLanguages=@Invalid()
 8949228161042023545\PrimaryPhoneNumber=
Only in .config/connectivity-service_2016-09-30: config.ini.lock

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Lucio Carreras]

Maybe it's just because of missing systemd service files. May someone
post a list of a working configuration?

phablet@ubuntu-phablet:/etc/systemd/system$ sudo find . -name "*.service"
./bluetooth.target.wants/bluetooth.service
./bluetooth.target.wants/bluetooth-touch.service
./plymouth.service
./network-online.target.wants/NetworkManager-wait-online.service
./dbus-org.bluez.service
./shutdown.target.wants/unattended-upgrades.service
./reboot.target.wants/plymouth-reboot.service
./default.target.wants/ureadahead.service
./kexec.target.wants/plymouth-kexec.service
./multi-user.target.wants/NetworkManager.service
./multi-user.target.wants/whoopsie.service
./multi-user.target.wants/cron.service
./multi-user.target.wants/plymouth-quit-wait.service
./multi-user.target.wants/repowerd.service
./multi-user.target.wants/pppd-dns.service
./multi-user.target.wants/cgproxy.service
./multi-user.target.wants/ufw.service
./multi-user.target.wants/cgmanager.service
./multi-user.target.wants/plymouth-quit.service
./multi-user.target.wants/lxc-net.service
./multi-user.target.wants/rsyslog.service
./multi-user.target.wants/click-system-hooks.service
./multi-user.target.wants/isc-dhcp-server6.service
./multi-user.target.wants/ofono.service
./multi-user.target.wants/ssh.service
./multi-user.target.wants/isc-dhcp-server.service
./multi-user.target.wants/lxc-android-config.service
./multi-user.target.wants/lxc.service
./multi-user.target.wants/openvpn.service
./multi-user.target.wants/urfkill.service
./graphical.target.wants/accounts-daemon.service
./plymouth-log.service
./sysinit.target.wants/plymouth-start.service
./sysinit.target.wants/resolvconf.service
./sysinit.target.wants/plymouth-read-write.service
./sysinit.target.wants/systemd-timesyncd.service
./display-manager.service
./getty.target.wants/getty@tty1.service
./sshd.service
./poweroff.target.wants/plymouth-poweroff.service
./halt.target.wants/plymouth-halt.service
./syslog.service
./dbus-org.freedesktop.nm-dispatcher.service

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Pat McGowan]

** Changed in: canonical-devices-system-image
Milestone: None => 14

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Re: [Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Steven Wheeler]

A factory reset sorted it all out for me, but this is a bit drastic

On Tue, 20 Sep 2016 at 18:11 Lucio Carreras <1615...@bugs.launchpad.net>
wrote:

> I have exactly the same issues, also with OTA 13. The log files, the
> terminal output.. Everything is exactly the same. You mentioned a live
> debugging session. Maybe we could start one these days. I have time from
> 7pm (Berlin time) every day.
>
> Maybe we can find a solution.
>
> I guess, this bug can be merged or marked as duplicate:
> https://bugs.launchpad.net/ubuntu/+source/indicator-network/+bug/1607068
>
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> You received this bug notification because you are subscribed to the bug
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> https://bugs.launchpad.net/bugs/1615474
>
> Title:
>   Network Indicator / Connectivity-API is not accessible
>
> Status in Canonical System Image:
>   Incomplete
> Status in indicator-network package in Ubuntu:
>   In Progress
>
> Bug description:
>   Sometime in the last few days my phone lost the ability to connect to
>   wifi networks and the network indicator at the top has stopped
>   working.
>
>   Currently between "Bluetooth" and "Sound" I have a gear icon and the
>   caption "indicator-network".  When I select it, the rest of the screen
>   is blank.  There are no settings available and no way to connect to a
>   wifi network.
>
>   On the System Settings app, if I tap on the "Wi-Fi" icon, I can see
>   "Previous networks".  But below that the page is just white, there is
>   no way to select a wifi network.
>
>   Rebooting the phone doesn't seem to fix the problem.
>
>   Given that this is an MX4 and therefore the USB port doesn't work, and
>   there's no SD card slot, there's vanishingly few ways to get data in
>   and out of this phone now.  If there's a solution to the problem, it's
>   going to have to involve something other than updating system
>   software.
>
>   Current system software is Ubuntu 15.05 (OTA-12).
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1615474/+subscriptions
>

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Lucio Carreras]

I have exactly the same issues, also with OTA 13. The log files, the
terminal output.. Everything is exactly the same. You mentioned a live
debugging session. Maybe we could start one these days. I have time from
7pm (Berlin time) every day.

Maybe we can find a solution.

I guess, this bug can be merged or marked as duplicate:
https://bugs.launchpad.net/ubuntu/+source/indicator-network/+bug/1607068

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Matthew Exon]

I'll have a go at organising a time on IRC.  I don't have much free time
this week, but I also don't use my Ubuntu Touch phone for anything, so I
don't mind taking my time over this.

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Re: [Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Steven Wheeler]

Hi, unfortunately I am not really free today which is a shame because it
would be good to help with this bug. I probably need to go for a factory
reset as this phone is my daily driver and I need to see when I am on
mobile data or wifi. Sorry I can't help via IRC today. I will wait until
tomorrow for the reset to see if Matthew has managed to provide any help
via IRC.

Kind regards,

Steven

On Fri, 9 Sep 2016 at 16:56 Antti Kaijanmäki 
wrote:

> Matthew, Steven:
>
> Thank you for the information you have provided this far! Unfortunately
> based on the information I have been unable to deduct the cause of the
> problems you are seeing. Would it be possible to have a live IRC debug
> session with either or both of you next week?
>
> If so, please ping me (Wellark) on Freenode IRC network on Monday to set
> up the session times.
>
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> report.
> https://bugs.launchpad.net/bugs/1615474
>
> Title:
>   Network Indicator / Connectivity-API is not accessible
>
> Status in Canonical System Image:
>   Incomplete
> Status in indicator-network package in Ubuntu:
>   In Progress
>
> Bug description:
>   Sometime in the last few days my phone lost the ability to connect to
>   wifi networks and the network indicator at the top has stopped
>   working.
>
>   Currently between "Bluetooth" and "Sound" I have a gear icon and the
>   caption "indicator-network".  When I select it, the rest of the screen
>   is blank.  There are no settings available and no way to connect to a
>   wifi network.
>
>   On the System Settings app, if I tap on the "Wi-Fi" icon, I can see
>   "Previous networks".  But below that the page is just white, there is
>   no way to select a wifi network.
>
>   Rebooting the phone doesn't seem to fix the problem.
>
>   Given that this is an MX4 and therefore the USB port doesn't work, and
>   there's no SD card slot, there's vanishingly few ways to get data in
>   and out of this phone now.  If there's a solution to the problem, it's
>   going to have to involve something other than updating system
>   software.
>
>   Current system software is Ubuntu 15.05 (OTA-12).
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1615474/+subscriptions
>

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Antti Kaijanmäki]

Matthew, Steven:

Thank you for the information you have provided this far! Unfortunately
based on the information I have been unable to deduct the cause of the
problems you are seeing. Would it be possible to have a live IRC debug
session with either or both of you next week?

If so, please ping me (Wellark) on Freenode IRC network on Monday to set
up the session times.

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Matthew Exon]

There's been a reboot in the meantime by the way...

phablet@ubuntu-phablet:~$ status indicator-network
indicator-network start/running, process 2642

More stuff that may be useful, or just to keep in sync with all of the
above...

phablet@ubuntu-phablet:~$ ps auxww | grep 2642
phablet   2642  0.1  0.3  54024  6952 ?Ssl  23:09   0:00 
/usr/lib/arm-linux-gnueabihf/indicator-network/indicator-network-service
phablet   4400  0.0  0.0   4852   676 pts/16   S+   23:12   0:00 grep 
--color=auto 2642
phablet@ubuntu-phablet:~$ dbus-send --print-reply 
--dest=com.ubuntu.connectivity1 /com/ubuntu/connectivity1/NetworkingStatus 
org.freedesktop.DBus.Properties.Get 
string:com.ubuntu.connectivity1.NetworkingStatus string:Status
Error org.freedesktop.DBus.Error.ServiceUnknown: The name 
com.ubuntu.connectivity1 was not provided by any .service files
phablet@ubuntu-phablet:~$ dbus-send --print-reply 
--dest=com.canonical.indicator.network /com/canonical/indicator/network/phone 
org.gtk.Menus.Start array:uint32:0
phablet@ubuntu-phablet:~$ cat .cache/upstart/indicator-network.log
cat: .cache/upstart/indicator-network.log: No such file or directory
phablet@ubuntu-phablet:~$ stop indicator-network
indicator-network stop/waiting
phablet@ubuntu-phablet:~$ ps auxww | grep indicator-network
phablet   4450  0.0  0.0   4848   676 pts/16   S+   23:15   0:00 grep 
--color=auto indicator-network
phablet@ubuntu-phablet:~$ start indicator-network
indicator-network start/running, process 4454
phablet@ubuntu-phablet:~$ ps auxww | grep indicator-network
phablet   4452  0.6  0.1  40192  3772 ?Ss   23:15   0:00 
/usr/lib/arm-linux-gnueabihf/indicator-network/indicator-network-secret-agent
phablet   4454 11.0  0.3  54040  6836 ?Ssl  23:15   0:00 
/usr/lib/arm-linux-gnueabihf/indicator-network/indicator-network-service
phablet   4457  0.0  0.0   4848   676 pts/16   S+   23:15   0:00 grep 
--color=auto indicator-network
phablet@ubuntu-phablet:~$ cat .cache/upstart/indicator-network.log
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/0" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/1" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/2" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/3" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/4" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/5" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/6" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/7" ((null):0, 
(null))

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Antti Kaijanmäki]

OK, that's suspicious.

Could you provide the output of the following command:

$ status indicator-network

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Matthew Exon]

phablet@ubuntu-phablet:~$ dbus-send --print-reply 
--dest=com.ubuntu.connectivity1 /com/ubuntu/connectivity1/NetworkingStatus 
org.freedesktop.DBus.Properties.Get 
string:com.ubuntu.connectivity1.NetworkingStatus string:Status
Error org.freedesktop.DBus.Error.ServiceUnknown: The name 
com.ubuntu.connectivity1 was not provided by any .service files
phablet@ubuntu-phablet:~$ dbus-send --print-reply 
--dest=com.canonical.indicator.network /com/canonical/indicator/network/phone 
org.gtk.Menus.Start array:uint32:0
Error org.freedesktop.DBus.Error.ServiceUnknown: The name 
com.canonical.indicator.network was not provided by any .service files

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Antti Kaijanmäki]

OK, thanks. Nothing seems wrong there.

Could you now reboot your phones and get me the output of following
commands, thanks!

$ dbus-send --print-reply --dest=com.ubuntu.connectivity1
/com/ubuntu/connectivity1/NetworkingStatus
org.freedesktop.DBus.Properties.Get
string:com.ubuntu.connectivity1.NetworkingStatus string:Status

$ dbus-send --print-reply --dest=com.canonical.indicator.network
/com/canonical/indicator/network/phone org.gtk.Menus.Start
array:uint32:0

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Matthew Exon]

Me too, this didn't allow me to check for updates:

phablet@ubuntu-phablet:~$ stop indicator-network
indicator-network stop/waiting

Here I went to System Settings.  It still said "Connect to the Internet
to check for updates".

phablet@ubuntu-phablet:~$ rm .cache/upstart/indicator-network*
phablet@ubuntu-phablet:~$ start indicator-network
indicator-network start/running, process 12648
phablet@ubuntu-phablet:~$ cat .cache/upstart/indicator-network.log 
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/0" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/1" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/2" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/3" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/4" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/5" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/6" ((null):0, 
(null))
Debug: Device Added: "/org/freedesktop/NetworkManager/Devices/7" ((null):0, 
(null))
phablet@ubuntu-phablet:~$

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  Network Indicator / Connectivity-API is not accessible

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Re: [Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Steven Wheeler]

Hi, I have done as you suggest but nothing has changed, screenshot of the
log file attached.

Regards,

[image: screenshot20160908_194824951.png]Steven

On Thu, 8 Sep 2016 at 17:15 Antti Kaijanmäki 
wrote:

> Now, to get past the "Connect to the Internet to check for updates" in
> system settings, could you try to issue the following command:
>
> $ stop indicator-network
>
> Then open system settings and see if it allows you to check for updates.
> Right now there should not be any, as OTA-13 has not been released yet,
> but this should let you at least receive updates in the future when we
> pinpoint and fix the underlying problem.
>
> Then next, please remove any old indicator-network logs:
>
> $ rm  .cache/upstart/indicator-network*
>
> And start indicator-network again:
>
> $ start indicator-network
>
> After this, please attach the latest indicator-network log to this bug
> report, and also check if the indicator appears. The log should be
> .cache/upstart/indicator-network.log
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1615474
>
> Title:
>   Network Indicator / Connectivity-API is not accessible
>
> Status in Canonical System Image:
>   Incomplete
> Status in indicator-network package in Ubuntu:
>   In Progress
>
> Bug description:
>   Sometime in the last few days my phone lost the ability to connect to
>   wifi networks and the network indicator at the top has stopped
>   working.
>
>   Currently between "Bluetooth" and "Sound" I have a gear icon and the
>   caption "indicator-network".  When I select it, the rest of the screen
>   is blank.  There are no settings available and no way to connect to a
>   wifi network.
>
>   On the System Settings app, if I tap on the "Wi-Fi" icon, I can see
>   "Previous networks".  But below that the page is just white, there is
>   no way to select a wifi network.
>
>   Rebooting the phone doesn't seem to fix the problem.
>
>   Given that this is an MX4 and therefore the USB port doesn't work, and
>   there's no SD card slot, there's vanishingly few ways to get data in
>   and out of this phone now.  If there's a solution to the problem, it's
>   going to have to involve something other than updating system
>   software.
>
>   Current system software is Ubuntu 15.05 (OTA-12).
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1615474/+subscriptions
>


** Attachment added: "screenshot20160908_194824951.png"
   
https://bugs.launchpad.net/bugs/1615474/+attachment/4737004/+files/screenshot20160908_194824951.png

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Antti Kaijanmäki]

Now, to get past the "Connect to the Internet to check for updates" in
system settings, could you try to issue the following command:

$ stop indicator-network

Then open system settings and see if it allows you to check for updates.
Right now there should not be any, as OTA-13 has not been released yet,
but this should let you at least receive updates in the future when we
pinpoint and fix the underlying problem.

Then next, please remove any old indicator-network logs:

$ rm  .cache/upstart/indicator-network*

And start indicator-network again:

$ start indicator-network

After this, please attach the latest indicator-network log to this bug
report, and also check if the indicator appears. The log should be
.cache/upstart/indicator-network.log

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Matthew Exon]

Hey Antti, that worked!  Thanks a lot for that!  I even forgot to add
the password keyword and it just prompted me for the password on screen.

Now when I try to check for software updates it says "Connect to the
Internet to check for updates", which isn't so good.  But oh well,
progress :-)

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  Network Indicator / Connectivity-API is not accessible

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[Bug 1615474] Re: Network Indicator / Connectivity-API is not accessible

[Antti Kaijanmäki]

** Summary changed:

- Wifi networking no longer possible, network indicator broken
+ Network Indicator / Connectivity-API is not accessible

** Changed in: indicator-network (Ubuntu)
   Importance: Undecided => Critical

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  Network Indicator / Connectivity-API is not accessible

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