[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
It's the same in windows so must be a hardware problem with HP. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
Looks like hardware issue. ** Changed in: linux (Ubuntu) Status: Confirmed => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
I got a different USB 3.1 SSD and this works fine so it seems a real edge case that Samsung SSD does not work on this TB controller. I can test with windows soon -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
Yes, please test it under Windows. And don't forget to upgrade Thunderbolt firmware before switching back to Linux. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
BIOS update didn't change anything, I guess maybe it's not even a Linux problem it's an HP problem. I could install windows to test if it work there as crosscheck with hardware vs software. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
I'll give it a go and move it ** Package changed: thunderbolt-tools (Ubuntu) => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
I guess it worth updating your BIOS to the latest version. According to the details above you have Ver. 02.06.03, while in HP site I can find Ver 02.07.00 The release notes there mention several fixes for the handling of USB-C ports. (I hope there is an easy way to do so on Linux. Hopefully it's available from fwupd :) ) https://support.hp.com/us-en/drivers/selfservice/hp-elitedesk-800-65w-g4 -desktop-mini-pc/21353734 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
I set the BIOS to no security and still have the same effect. A USB device on thunderbolt bus should not need authorization? On windows I never saw that and also in Linux with the USB 2 cable there was no need to authorize. The Thunderbolt controller is authorized though. I'm not sure the correct place is under thunderbolt, it's seems more like a hardware detection bug? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbolt-tools/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
From https://www.samsung.com/semiconductor/minisite/ssd/product/portable/t5/ I learn this is a USB 3.1 Gen2 device, not a Thunderbolt device, so authorization isn't relevant (and thunderbolt-tools isn't the relevant package). Still, the fact that you had to force power the controller even when a device is connected (and especially as it works when it's connected on boot) suggests there is some sort of issue between the BIOS / port controller / cable / maybe other parts in the system that take part in the HW detection. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbolt-tools/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
With most machines they have a security level set in BIOS. The default security level means you need to authorize the thunderbolt device using bolt or thunderbolt-tools, did you do that? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbolt-tools/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
** Package changed: linux (Ubuntu) => thunderbolt-tools (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbolt-tools/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
apport information ** Tags added: apport-collected disco ** Description changed: I found a strange problem when trying to connect my Samsung T5 SSD. If I connect it to the Thunderbolt port on my HP EliteDesk Mini G4, with Thunderbolt at boot then the SSD is detected without issues. If I unplug it and reconnect then it's not detected. If I force the thunderbolt controller on (boltctl power -t 1) then I can see the new USB host created in lsusb but the attached device is not added. No additional events are shown in dmesg. If I connect the device using another cable then it also doesn't work I have a USB-C cable only rated to USB 2.0 speed then the device is recognized without any issues. Ubuntu 19.04, 5.0.0-15-generic 04:00.0 System peripheral: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018] (rev 06) 3a:00.0 USB controller: Intel Corporation JHL7540 Thunderbolt 3 USB Controller [Titan Ridge 2C 2018] (rev 06) + + + --- + ProblemType: Bug + ApportVersion: 2.20.10-0ubuntu27 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: toby 1495 F pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 19.04 + InstallationDate: Installed on 2019-04-27 (31 days ago) + InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 005: ID 8087:0aaa Intel Corp. + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: HP HP EliteDesk 800 G4 DM 65W + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic root=UUID=86b0f677-7a3e-4ea6-9d5c-fd7c57d1f964 ro quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6 + RelatedPackageVersions: + linux-restricted-modules-5.0.0-15-generic N/A + linux-backports-modules-5.0.0-15-generic N/A + linux-firmware1.178.1 + Tags: disco + Uname: Linux 5.0.0-15-generic x86_64 + UpgradeStatus: Upgraded to disco on 2019-05-26 (2 days ago) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 02/15/2019 + dmi.bios.vendor: HP + dmi.bios.version: Q21 Ver. 02.06.03 + dmi.board.name: 845A + dmi.board.vendor: HP + dmi.board.version: KBC Version 07.D2.00 + dmi.chassis.asset.tag: 8CC84321CJ + dmi.chassis.type: 6 + dmi.chassis.vendor: HP + dmi.modalias: dmi:bvnHP:bvrQ21Ver.02.06.03:bd02/15/2019:svnHP:pnHPEliteDesk800G4DM65W:pvr:rvnHP:rn845A:rvrKBCVersion07.D2.00:cvnHP:ct6:cvr: + dmi.product.family: 103C_53307F HP EliteDesk + dmi.product.name: HP EliteDesk 800 G4 DM 65W + dmi.product.sku: 5BA07US#ABA + dmi.sys.vendor: HP ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267421/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode. To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1830930/+editstatus and add the package name in the text box next to the word Package. [This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.] ** Tags added: bot-comment -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
