[Bug 898986] Re: CMS files not installed for Samsung
I think we have months ago established that the missing files are a red herring and the real problem is that foo2qpdl-wrapper calls ghostscript in a way that makes ghostscript go belly up (Job 41 in the log file provided in comment 14). ** Also affects: foo2zjs (Ubuntu) Importance: Undecided Status: New ** Changed in: system-config-printer (Ubuntu) Status: Incomplete = Invalid ** Changed in: foo2zjs (Ubuntu) Status: New = Confirmed ** Summary changed: - CMS files not installed for Samsung + Printing does not work on Samsung CLP-610ND ** Also affects: splix (Ubuntu) Importance: Undecided Status: New ** Changed in: splix (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: Printing does not work on Samsung CLP-610ND To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/foo2zjs/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
The missing CMS files complaint is from splix (Samsung CLP-610, 2.0.0) and possibly qpdl. I got the messages long before going anywhere near the proprietary driver. The proprietary driver is especially nasty for its installation scattering files all over the system with no way to uninstall. Heck it even iterates over every entry in /etc/passwd (including all the system accounts) creating Desktop subdirectories! It looks like getting the qpdl driver to actually work would be the best way forward. I did try contacting Samsung support over all this and got a comically useless response. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
For what it's worth, I manually linked the directory with all the cms files to where the splix driver was looking for it, and it stopped compaining, but now ghostrscript dies in a way that makes cups think the printer is offline. ** Attachment added: error_log_45 https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+attachment/2650566/+files/error_log_45 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
I attach a log file containing the result of three attempts to print the ubuntu test page. The first (job 40) used the driver with the label Samsung CLP-610 Foomatic/foo2qpdl (recommended) in monochrome mode and resulted in a slightly off-center monochrome test page. Job 41 used the same driver in color mode and resulted in some whirring sounds and no output (not really surprising, given that there is a irrecoverable error from ghostscript in there). Job 42 used the driver Samsung CLP-610, 2.0.0 and resulted in a single page saying SPL-C ERROR - Please use the proper driver POSITION: 0x0 (0) SYSTEM: src/xl_image LINE: 606 VERSION: SPL-C 5.35 11-20-2007 The cms files the log complains about may be remnants of a failed attempt to install the proprietary driver (which I only tried after observing the problems described above). ** Attachment added: error_log https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+attachment/2650535/+files/error_log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
I just have to add that the PCL 5c driver is no panacea, either. Apart from the low resolution, it just garbles a different (and seemingly smaller) set of output files that the PCL 6 XL driver. Until now the only reliable way to print a file on a Samsung CLP-610 in Ubuntu 11.10 is to copy the file to a computer still running Ubuntu 11.04 and print it using the samsung proprietary driver that happens to work there. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
Roger, note that the CLP-610ND is principally a PCL-XL printer but has color reproduction problems with the standard Ghostscript driver for PCL-XL. See bug 505423 and http://www.openprinting.org/printer/Samsung /Samsung-CLP-610ND. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
Oh boy. The story so far for both the CLP-610 and CLP-620. (I gave the 610 to a friend and upgraded to the 620 which is substantially the same printer with refreshed hardware). None of the open source drivers that generate SPLC work (foo2qpdl, splix) - ie even produce a page containing anything other than error messages. It is also unclear if splix needs CMS files. The Samsung official binary driver has a nightmare installation littering the system with crap and being uninstallable, and prints the page in half the width. (The Samsung Windows driver also crashes a lot.) The pxlcolor driver does work for most text and images. Windows also detects the printers as PCL printers. The firmware issue for the 610 you linked to is also present in the 620. The test PDF is http://bugs.ghostscript.com/attachment.cgi?id=5917 and my resulting output is attached. Some of the letters ended up completely omitted. I printed the PDF from Windows and it printed correctly although the larger coloured letters were cross hatched. On both Windows and Linux I used Google Chrome's builtin PDF support to do the printing since the code should be identical. I also tried evince on Linux which gave the same output as Chrome. I'm not convinced the issue really is a firmware bug, but probably some dark corner of the PCL spec being interpreted differently. ** Attachment added: pxlcolor output for test pdf https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+attachment/2629984/+files/clp620test.jpg -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
Windows driver output show cross hatching attached. I changed the Ubuntu driver to be the Generic PCL 5c and that test PDF prints perfectly. I then made a 3 page LibreOffice doc consisting of text, images and colourful web page pasted in and made it print with the PCL 5c driver in highest resolution quality colour plus duplex. Both the colour and the duplex worked, but the images were a little grainy. It also took several minutes for the pages to come out due to printer processing time. Switching back to the PCL 6/XL driver had completely screwed up colour mostly having a washed out beige effect and I couldn't figure out a way of fixing that (seems to be affected by print job content). It only took a few seconds for the print job to come out. I also tried Gutenprint but couldn't figure out a way to make it produce colour. So using the PCL 5c driver will result in most reliable print jobs, but images are a little grainy and you get long processing times on complex jobs. Using the PCL 6 driver will result in the fastest jobs and good image quality. Except when it doesn't work by leaving out coloured letters, or messes colours up completely. ** Attachment added: Image showing Windows driver cross hatching https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+attachment/2630048/+files/windows-clp620-hatching.jpg -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
Roger, can you tell exactly for which CLP printers the pxlcolor driver works? Then I will make appropriate database entries and make pxlcolor the recommended driver, as it seems to be the more solid solution. Everyone with the problem do the following: 1. Try the pxlcolor driver, by choosing the Generic PCL-6/XL printer with Foomatic/pxlmono as the driver. 2. Install the SpliX package from OpenPrinting: http://www.openprinting.org/driver/splix/. To switch to this package, choose the entry containing OpenPrinting. Tell us which solutions work for you and which printer you are using. ** Changed in: system-config-printer (Ubuntu) Status: Opinion = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
I had a Samsung CLP-610ND acquired at the end of 2008/early 2009 and had configured back then I think by following openprinting.org. I last used this printer in August this year with natty when it worked fine. In October I upgraded to Oneiric and for other reasons had to do a clean install which lost my printer configuration. Yesterday I needed to print something important so I added the printer letting the wizards choose and ended up in a hell that resulted in this bug report. I am still unable to tell if the issue is entirely the Linux printer drivers, or if the printer has also developed an internal fault. There are so many combinations of USB vs network, various drivers, colour versus monochrome, Windows drivers (PCL is what they default to, Samsung has their own which crashed several times). So either I was having bad luck with all the software for a discontinued printer, or the printer itself would get wedged contributing to the issues. I have attached my /etc/cups directory from a backup of when I last used the printer without issue. Today I replaced the printer with its successor model the Samsung CLP- 620ND and the rest of this refers to that printer. It speaks the same printer languages (PCL5/6, SPL) and has the same features and functionality as my 610ND did. I made a virtual machine with a vanilla desktop install of 64 bit oneiric to ensure a clean starting point. I searched for print and used whatever program appeared (system- config-printer?) to add the printer as a network printer. It was autodetected with connection options of IPP, Appsocket/Jetdirect and LPD. I left it as IPP which was selected due to being first in the list. It offered to print a test page as the final part of the printer wizard. A black and white page came out as well as a desktop notification that there was a paper jam (false). Back in the config window it showed that foo2qpdl for CLP-620 was in use. Under printer options I changed it from monochrome to color and asked for another test page. The printer made whirring sounds but no paper ever came out. The ink/toner tab showed cartridges and what is probably their serial numbers as well as transfer belt, fuser, MP roller and tray 1 roller but does not show the levels. The printer icon in the printing tool always had a red no-entry overlay on it probably due to the nonsense paper jam claim. I changed the driver to the CLP-610ND one labelled 2.0.0 [en] which is splix and opted for a new PPD rather than keeping old settings. I got another (wrong) paper jam notification amd a page printed saying SPL-C ERROR - Please use the proper driver. If I looked at completed jobs in CUPS web interface it said: completed at Sat 03 Dec 2011 04:56:30 AM PST SpliX Cannot open CMS file /usr/share/cups/profiles/samsung/CLP- 610cms (2) From the splix site you can see that installing the CMS files is needed and there was a web page somewhere that linked the SPL-C error to a lack of CMS files. I didn't bother installing them this time as the splix home page shows the CLP-600 and 610 as untested (no mention of 620). I then used the graphical tool to change the driver to Generic PCL 6/PCL XL Generic PCL 6/PCL XML Printer Foomatic/pxlcolor [en] (recommended), which was the first in the list. Again I opted for a new PPD rather than copying settings. I asked for a test page and got one (along with another erroneous paper jam warning). The page was monochrome which corresponded to the default printer options (and I had selected pxlcolor not pxlmono). I changed to Normal print quality (from Normal Grayscale) and did another test page. I also turned duplex on. That got me a colour test page. I then used the Resume template in LibreOffice and drag and dropped in some wallpapers to get a two page document with text and pictures and told it to print in Normal color duplex. LibreOffice defaulted to A4 paper even though my options were for US Letter. The printout looked good. (And more paper jam notifications.) I then printed again, but this time with every option maxed out (highest quality, highest resolution 1200x1200 dpi). The images were terrible - they lost their vibrancy and colour had been dithered. 1200x600 dpi had the same problem as did 600x600 dpi. The only resolution setting that didn't result in such poor images was Controlled by 'Print Quality'. (And more paper jam notifications.) Samsung claim in their specs Resolution Up to 9600 x 600 dpi Effective Output which smells of marketing embellishment. I then installed the openprinting splix package from the URL you directed (2.0.0 deb for lsb 3.2). The openprinting splix driver showed up under the CLP-610 entry. I used a new ppd again and hit print test page. The state changed to Idle - SpliX Error while rendering the request. Check the previous message. In CUPS the job showed up as completed at Sat 03 Dec 2011 05:41:47 AM PST SpliX Cannot execute pstoraster (2). I tried to print the document from
[Bug 898986] Re: CMS files not installed for Samsung
Attached is natty era /etc/cups for CLP-610ND ** Attachment added: natty-clp610.tar.bz2 https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+attachment/2617871/+files/natty-clp610.tar.bz2 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
To make things further fun there are two printer configuration tools. If you use Unity then you appear to always get system-config-printer. If you use gnome-shell (as I do) then you get some system settings item that has virtually no functionality which was why my initial reports were from using the CUPS web interface. For the virtual machine testing above I was using Unity and hence system-config-printer. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
Several things were happening here at once. splix is listed as a driver for this printer and Ubuntu supported and will not work unless the CMS profiles are installed. Separately from that it looks like something is going on but I can't tell exactly what. Either the printer is losing its marbles, or the print data it is being sent causes it to enter a very confused state. I'm unable to tell which, and the printer configuration system really doesn't help. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
I have done a test of creating a queue with the SpliX driver which prints into a file (I have no Samsung printer) and did not install the color profiles. The SpliX driver prints also without profiles. What is wrong for you is not the presence or absence of the profiles but something else. Please follow the instructions of the sections CUPS error_log and Capturing print job data of https://wiki.ubuntu.com/DebuggingPrintingProblems for a failing job. ** Changed in: system-config-printer (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
The CUPS job page after I did a test print kept refreshing showing the job in processing (and never finished processing) with an message about the CMS being missing and giving the path it was looking for. After I installed the CMS files and did another job I did manage to get something to print once. I think the printer was having issues (Windows drivers crashed), but the drivers are also an issue. In any event I can't do without printing so I got the successor model the CLP-620ND. The only driver offered was foo2qpdl. It only worked if configured in monochrome. In colour mode the printer makes some noise and then stops with nothing coming out. If I used splix for the 610 then printer spat out an error page about SPL-C error. If I used the official driver downloaded from Samsung then it printed fine except the content was shrunk horizontally onto the left half of each page. The only driver that has worked reliably is the pxlcolor for the CLP- 660ND although I get a notification on every job that the printer has a paper jam (it doesn't). Before my recent Ubuntu clean install to Oneiric I was using pxlcolor for the CLP-610 and a PPD and that had always worked fine but was no longer present in Oneiric. Anyway I am closing this ticket not because it is fixed, but because anyone trying to use these printers with Ubuntu is screwed and no one is going to fix that. ** Changed in: system-config-printer (Ubuntu) Status: Incomplete = Opinion -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
-- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 898986] Re: CMS files not installed for Samsung
I should add that putting the CMS files in place doesn't help either. Jobs just sit in the queue in processing state forever. Using splix is the openprinting recommended driver for this printer. The only way I have found to make it work is to use the pcl driver as I had configured from several ubuntu releases ago. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/898986 Title: CMS files not installed for Samsung To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/898986/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
