Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
2009/1/15 Brett Alton brett.jr.al...@gmail.com: Maybe post some information on the Ubuntu website how OpenOffice.org can save/edit/read Microsoft Office documents? What about a wizard for installing the Internet (DSL, dial-up, etc.)? As for the educational section of Ubuntu, what about schools giving out more information to their students about alternative operating systems and programs such as Ubuntu, Mac, OpenOffice.org, etc. with Canonical actually provides that information to the IT departments? Maybe an education.ubuntu.com section is in order, where Canonical can explain to high school and college students why Ubuntu is so fantastic for their campus life (security, reliability, lack of viruses, alternate programs, etc.) and how they can use it to fit right in with their Windows counterparts. Well, we already have an education page, which can be found at: http://www.ubuntu.com/education . -- Jonathan -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
She really wanted Windows, didn't she? We should focus on making the operating system good for people who actually want something else, not people who receives the wrong product. There are guides for new users and these should obviously receive continuious attention, though I feel they're already quite nice. It's not likely that users expecting Windows will ever be happy to get Ubuntu instead. I certainly wouldn't be, if I thought I'd ordered Windows. Kind regards, Jo-Erlend Schinstad -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
Jo-Erlend Schinstad wrote: She really wanted Windows, didn't she? We should focus on making the operating system good for people who actually want something else, not people who receives the wrong product. There are guides for new users and these should obviously receive continuious attention, though I feel they're already quite nice. It's not likely that users expecting Windows will ever be happy to get Ubuntu instead. I certainly wouldn't be, if I thought I'd ordered Windows. I'm curious how she landed and Ubuntu-installed Dell laptop if she didn't want it. I mean, of anything, when customizing, didn't she pay attention to the operating system listed? Last I checked, you have to intentionally search for the Ubuntu computers, as Dell doesn't feature them on the main page of the site. -- ,-O Aaron Toponce O } Ubuntu Member `-O http://www.ubuntu.com signature.asc Description: OpenPGP digital signature -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
On Jan 15, 2009, at 10:55 AM, Aaron Toponce wrote: Jo-Erlend Schinstad wrote: She really wanted Windows, didn't she? We should focus on making the operating system good for people who actually want something else, not people who receives the wrong product. There are guides for new users and these should obviously receive continuious attention, though I feel they're already quite nice. It's not likely that users expecting Windows will ever be happy to get Ubuntu instead. I certainly wouldn't be, if I thought I'd ordered Windows. I'm curious how she landed and Ubuntu-installed Dell laptop if she didn't want it. I mean, of anything, when customizing, didn't she pay attention to the operating system listed? Last I checked, you have to intentionally search for the Ubuntu computers, as Dell doesn't feature them on the main page of the site. Dell's websites are a UI nightmare. Not only will you get different options depending on which portal you enter (regular dell.com, using the EPP sites or other special site like from an ad) but even when you are trying to buy an Ubuntu machine, the windows logo still appears on many of the pages with the phrase Dell recommend Microsoft Windows. I *attempted* to buy 4 mini 9s or Christmas gifts, ordered 1 December and there was only one secret way to get the minis in different colors. If you go through the link that says Open Source machines, the only options shown are the black and white models. If you go through the mini link on the main page then you can switch to Ubuntu in the OS choices and get the full color options. Dell then canceled the order when they couldn't ship as promised and gave me a new ship date in January. I ended up canceling the order and getting Acer Aspire Ones. You can start out buying a Windows machine and then select Ubuntu OS in the customise section, folks probably see the lower price and select but may not even know what Ubuntu is. The one upside is that there are now many Ubuntu mini machines in the Dell Outlet section at really good prices that were either previously ordered new or returns. Before Christmas there were none - I checked daily. cheers, Dinda -- ,-O Aaron Toponce O } Ubuntu Member `-O http://www.ubuntu.com -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Please Comment: Proposal to change the name of Applications - Add/Remove...
All - A proposal has been put forward to change the name of the Add/Remove... menu item. Problem: Platforms such as iPhone and Android have given users the expectation that there is a place that they can to in order to install new software. Ubuntu has good functionality for this, but the name Add/Remove... is not in line with users' expectations because it isn't a place. Solution: Change the name of Add/Remove... to Software Library. Thoughts? Cheers, Rick -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
Honestly, I don't think this is Ubuntu's fault, nor something that can possibly be addressed. It is absolutely true that we need to make the experience as comfortable and intuitive as possible for people looking to switch, or who just don't care what OS they have, but it's fairly absurd to expect someone who _wanted_ Windows to be okay with Ubuntu. This is especially true considering that they _paid_ extra for Windows, so if that isn't delivered, there is a problem, but it's a problem with Dell, not Ubuntu. I'm also inclined to think this is a user that can't be catered to properly by any operating system, and some of the other points of the article are either misrepresented there, or incorrect information was given in the first place. -- Tony Yarusso http://tonyyarusso.com/ -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: Please Comment: Proposal to change the name of Applications - Add/Remove...
hi, Am Donnerstag, den 15.01.2009, 10:29 -0800 schrieb Rick Spencer: All - A proposal has been put forward to change the name of the Add/Remove... menu item. can you elaborate what the reason for this is ? imho this feature (and its naming as well as its design) is one of the most powerful UIs we have in ubuntu. Add/Remove was initially designed to refer to the menu and intrestingly my completely computer illiterate 75 year old mother instantly understands that she can add and remove applications to/from her menu with it, it reflects the menu in so many places that she really gets the purpose ... i doubt she would have that thorough understanding from an opaque name like software library ciao oli signature.asc Description: Dies ist ein digital signierter Nachrichtenteil -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: Please Comment: Proposal to change the name of Applications - Add/Remove...
Am Donnerstag, den 15.01.2009, 11:01 -0800 schrieb Rick Spencer: On 01/15/2009 10:53 AM, Oliver Grawert wrote: i doubt she would have that thorough understanding from an opaque name like software library Interesting, so you feel that software library is opaque. Perhaps there is another place name that would have worked for her? well, the thing is that it isnt a place but the button in the menu to add or remove menuitems. for her it directly does what she expects it to do and she immediately understands the concept because the app itself visually connects to teh menu structure. i'm not sure she would understand the concept of a software place as replacement that easily ... ciao oli signature.asc Description: Dies ist ein digital signierter Nachrichtenteil -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: Please Comment: Proposal to change the name of Applications - Add/Remove...
On 01/15/2009 10:29 AM, Rick Spencer wrote: All - A proposal has been put forward to change the name of the Add/Remove... menu item. Problem: Platforms such as iPhone and Android have given users the expectation that there is a place that they can to in order to install new software. Ubuntu has good functionality for this, but the name Add/Remove... is not in line with users' expectations because it isn't a place. Solution: Change the name of Add/Remove... to Software Library. Thoughts? Cheers, Rick I'd like to add an important element to the rationale and see if it impacts anyones thoughts. I think the proposal addresses more than a usability problem, I think it was put forth also to capitalize on a perception opportunity. In other words, perhaps having a place to go is something that users think is rather cool. We have such a place, but we don't position it as such. Does this change anyone's thoughts regarding the proposal? Cheers, Rick -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: Please Comment: Proposal to change the name of Applications - Add/Remove...
+1 I think that would also bring down the 'fear' level that some windows users have of installing or downloading on their computers. Software Library reflects what it really is IMHO. ~Dereck On Thu, Jan 15, 2009 at 1:29 PM, Rick Spencer rick.spen...@canonical.comwrote: All - A proposal has been put forward to change the name of the Add/Remove... menu item. Problem: Platforms such as iPhone and Android have given users the expectation that there is a place that they can to in order to install new software. Ubuntu has good functionality for this, but the name Add/Remove... is not in line with users' expectations because it isn't a place. Solution: Change the name of Add/Remove... to Software Library. Thoughts? Cheers, Rick -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: Please Comment: Proposal to change the name of Applications - Add/Remove...
Rick Spencer wrote: Problem: Platforms such as iPhone and Android have given users the expectation that there is a place that they can to in order to install new software. Ubuntu has good functionality for this, but the name Add/Remove... is not in line with users' expectations because it isn't a place. Except those who are coming from Windows, which is a larger userbase than those coming from the iPhone or Android markets, are used to the Add/Remove programs in the Control Panel. Also, keeping it Add/Remove shows the user can do an action to the system. When the user thinks of a place, generally it will be a folder/directory or a site on the web (which is where the place is coming into play on the iPhone/Andriod). -- ,-O Aaron Toponce O } Ubuntu Member `-O http://www.ubuntu.com signature.asc Description: OpenPGP digital signature -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: Please Comment: Proposal to change the name of Applications - Add/Remove...
On Jan 15, 2009, at 7:00 PM, Rick Spencer wrote: On 01/15/2009 10:46 AM, Aaron Toponce wrote: Except those who are coming from Windows, which is a larger userbase than those coming from the iPhone or Android markets, are used to the Add/Remove programs in the Control Panel. Actually, this has gotten kind of muddled in Windows. It is now something called Programs and Features, which is yet another control panel that launches wizards for individual applications that you may have installed (or can install depending if you are in a corporate environment that supports it). ... And even when it was called Add/Remove Programs, it was overwhelmingly used for uninstalling programs, not for installing them. It offered no selection of programs you could install. -- Matthew Paul Thomas http://mpt.net.nz/ PGP.sig Description: This is a digitally signed message part -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
On Jan 15, 2009, at 10:14 AM, Brett Alton wrote: http://www.wkowtv.com/Global/story.asp?S=9667184 This girl in the United States ordered an Ubuntu-loaded Dell laptop by accident, expecting it came with Windows. She was confused due to Ubuntu 7.10's inability to load her Verizon Internet CD (which she doesn't actually need) and that Microsoft Office was incompatible with it (even though she could use OpenOffice.org). Now, Ubuntu has already come a long way from 7.10, but I am posting this to the ubuntu-desktop, ubuntu-education and ubuntu-website mailing lists because I believe this story's message is important: How do we ensure that previous Windows users are comfortable using Ubuntu? Maybe post some information on the Ubuntu website how OpenOffice.org can save/edit/read Microsoft Office documents? That probably wouldn't have helped Abbie since she couldn't connect to the Internet at all, but it would help others considering switching to Ubuntu in the first place. (Compare the first question on http://www.apple.com/getamac/faq/.) Canonical's Design team is planning a redesign of the Ubuntu Web site sometime this year, and this is one case we'll consider. We look forward to working with the Web Presence Team in that redesign process. What about a wizard for installing the Internet (DSL, dial-up, etc.)? ... That would also help, along with smarter behavior from Firefox when you aren't connected to the Internet. (That is, it shouldn't say Firefox can't find the server at www.ubuntu.com; it should say This computer is not connected to the Internet, with a button for setting up your connection.) Cheers -- Matthew Paul Thomas http://mpt.net.nz/ PGP.sig Description: This is a digitally signed message part -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: Please Comment: Proposal to change the name of Applications - Add/Remove...
On Thursday 15 January 2009 03:17:34 pm petr bug wrote: Dereck der...@gmail.com Software Library reflects what it really is IMHO. Or Program Catalog or Application Repository (a packager's preferred :-) ) or You know, I was sitting here trying to think of alternatives to Library and I think Catalog works better. I like the sound of Application Catalog. Library seems to play too much on metaphor, but Catalog has a similar feeling/meaning without invoking too much real world meaning. -- Celeste Lyn Paul KDE Usability Project usability.kde.org -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
On Thu, Jan 15, 2009 at 7:52 AM, Jonathan Davies j...@ubuntu.com wrote: 2009/1/15 Brett Alton brett.jr.al...@gmail.com: Maybe post some information on the Ubuntu website how OpenOffice.org can save/edit/read Microsoft Office documents? What about a wizard for installing the Internet (DSL, dial-up, etc.)? As for the educational section of Ubuntu, what about schools giving out more information to their students about alternative operating systems and programs such as Ubuntu, Mac, OpenOffice.org, etc. with Canonical actually provides that information to the IT departments? Maybe an education.ubuntu.com section is in order, where Canonical can explain to high school and college students why Ubuntu is so fantastic for their campus life (security, reliability, lack of viruses, alternate programs, etc.) and how they can use it to fit right in with their Windows counterparts. Well, we already have an education page, which can be found at: http://www.ubuntu.com/education . -- Jonathan That's very well done, but can we get a link on the front page? -- Brett Alton http://brettalton.com brett.jr.al...@gmail.com -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
On Thu, Jan 15, 2009 at 4:59 PM, Brett Alton brett.jr.al...@gmail.com wrote: Well, we already have an education page, which can be found at: http://www.ubuntu.com/education . That's very well done, but can we get a link on the front page? Not today but soon. We're working on improving the content on the interior portions of the site so that we can have portal pages. Pages that are like a home page but specific to a certain target audience. The education page is the first. Rich and the edu team did a fabulous job on that page. Now we need more. If you have some suggestions for portal pages and want to work on content (either in rough form or polished form) you are WELCOME to help. Please do. Especially I'd love to have something for developers. This is a topic for the web presence team mailing list or IRC chat room though. Feel free to send a message to the mailing list or ping me on IRC if you'd like to steer one. I believe the best payment I can give people who volunteer or help out is praise and encouragement so if you do want to own one of these everyone I know on twitter, identi.ca and facebook will know how much you rock. :-) -- Matthew Nuzum newz2000 on freenode, skype, linkedin, identi.ca and twitter -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
