Re: Analyzing Crashes on iOS Apps

[Sannyasin Brahmanathaswami via use-livecode]

Well, what we see in iTunes connect "90 crashes" is not reflected in xCode for 
the same app which only shows what appears to be, 6 reports.

The only option offered is for me to symbolicate these and then I was able to 
get these six report out as text files, zipped and sent to you view support 
email.

from Stack Overflow:

"Oh, Apple always knows how to make our lives harder... 
Thanks, unfortunately it appears you can only get 2 weeks of crashes this way."

BR
 

 

On 12/19/17, 11:22 PM, "use-livecode on behalf of Mark Waddingham via 
use-livecode"  wrote:

If you can extract the text file versions of the logs (like you get from 
CrashReporter on Desktop), zip them up and attach them to a bug report 
then we can try and symbolicate them and take look to see what is 
causing the crash(es) your users are experiencing.

___
use-livecode mailing list
use-livecode@lists.runrev.com
Please visit this url to subscribe, unsubscribe and manage your subscription 
preferences:
http://lists.runrev.com/mailman/listinfo/use-livecode

Re: Analyzing Crashes on iOS Apps

[Sannyasin Brahmanathaswami via use-livecode]

FWIW

I learned why iTunes connect show 90 crashes, but xcode only give me 6:

That's because they only offer the crash files from the past two weeks.

I guess this makes sense in a way… crashes from previous builds may not be that 
relevant.


 

On 12/19/17, 11:22 PM, "use-livecode on behalf of Mark Waddingham via 
use-livecode"  wrote:

If you can extract the text file versions of the logs (like you get from 
CrashReporter on Desktop), zip them up and attach them to a bug report 
then we can try and symbolicate them and take look to see what is 
causing the crash(es) your users are experiencing.



___
use-livecode mailing list
use-livecode@lists.runrev.com
Please visit this url to subscribe, unsubscribe and manage your subscription 
preferences:
http://lists.runrev.com/mailman/listinfo/use-livecode

Re: Analyzing Crashes on iOS Apps

[Mark Waddingham via use-livecode]

On 2017-12-19 21:19, Sannyasin Brahmanathaswami via use-livecode wrote:
One app report 90 crashes in iTunes connect among users who have opted 
in.

a) sending to LC HQ


If you can extract the text file versions of the logs (like you get from 
CrashReporter on Desktop), zip them up and attach them to a bug report 
then we can try and symbolicate them and take look to see what is 
causing the crash(es) your users are experiencing.


Warmest Regards,

Mark.

--
Mark Waddingham ~ m...@livecode.com ~ http://www.livecode.com/
LiveCode: Everyone can create apps

___
use-livecode mailing list
use-livecode@lists.runrev.com
Please visit this url to subscribe, unsubscribe and manage your subscription 
preferences:
http://lists.runrev.com/mailman/listinfo/use-livecode

Re: Analyzing Crashes on iOS Apps

[Sannyasin Brahmanathaswami via use-livecode]

For several early builds I was including iPad in SA settings but iPad users 
couldn't open because I did not include a splash screen to exact rect/spec. (SA 
builder did not object either…) 

 I note the devices in some the of the crash report show "iPad 4th Generation 
Model" 

I wonder if the app opened and then "died"  right away and this registered a 
crash… even though the user saw nothing… this has been fixed… odd thing is: app 
analytics shows Crashes: 90… but I only see a few reports, not 90… 

Mike wrote:

I think you can also get crash reports if someone quits the app under
certain conditions.

___
use-livecode mailing list
use-livecode@lists.runrev.com
Please visit this url to subscribe, unsubscribe and manage your subscription 
preferences:
http://lists.runrev.com/mailman/listinfo/use-livecode

Re: Analyzing Crashes on iOS Apps

[Mike Kerner via use-livecode]

I think you can also get crash reports if someone quits the app under
certain conditions.

On Tue, Dec 19, 2017 at 3:19 PM, Sannyasin Brahmanathaswami via
use-livecode  wrote:

> One app report 90 crashes in iTunes connect among users who have opted in.
>
> How can we analyze these to make improvements?
>
> in xCode we can set our account preferences  then go
>
> Window -- Organizer -- Crashes
>
> and xCode will fetch data for the app you have up … if click on the iOS
> app for your app on the left, then you get info listings on the right.  but
> these give me nothing I can make any use of … long list under e.g:
>
> "Thread 8"
>
> 0 SivaSiva 0x34000
> 1 SivaSiva 0x34000
>
> clicking on the small arrow take you to a window to "Open crash longs in:
>
> but
>
> No recent Projects
>
> since we don't build our standalones in xCode, we have not project, so no
> way to view any of these crash logs.
>
> 1 crash total for iPad 4th Generation model
>
> So I am not seeing there the total of 90 is coming from in the analytics.
>
> IN any case, is there some way we can make these reports more useful in
> terms of
>
> a) sending to LC HQ
> b) figuring out what is going on that we should change in our LC scripting
> (though a case could be made that if it is not crashing or breaking in the
> IDE, then it Is not something we can fix in our LC code…
>
> ?? Any LC develop got all this figured out?
>
> BR
>
>
>
>
>
> ___
> use-livecode mailing list
> use-livecode@lists.runrev.com
> Please visit this url to subscribe, unsubscribe and manage your
> subscription preferences:
> http://lists.runrev.com/mailman/listinfo/use-livecode




-- 
On the first day, God created the heavens and the Earth
On the second day, God created the oceans.
On the third day, God put the animals on hold for a few hours,
   and did a little diving.
And God said, "This is good."
___
use-livecode mailing list
use-livecode@lists.runrev.com
Please visit this url to subscribe, unsubscribe and manage your subscription 
preferences:
http://lists.runrev.com/mailman/listinfo/use-livecode

Analyzing Crashes on iOS Apps

[Sannyasin Brahmanathaswami via use-livecode]

One app report 90 crashes in iTunes connect among users who have opted in.

How can we analyze these to make improvements?

in xCode we can set our account preferences  then go

Window -- Organizer -- Crashes

and xCode will fetch data for the app you have up … if click on the iOS app for 
your app on the left, then you get info listings on the right.  but these give 
me nothing I can make any use of … long list under e.g:

"Thread 8"

0 SivaSiva 0x34000
1 SivaSiva 0x34000

clicking on the small arrow take you to a window to "Open crash longs in:

but

No recent Projects

since we don't build our standalones in xCode, we have not project, so no way 
to view any of these crash logs.

1 crash total for iPad 4th Generation model

So I am not seeing there the total of 90 is coming from in the analytics.

IN any case, is there some way we can make these reports more useful in terms of

a) sending to LC HQ
b) figuring out what is going on that we should change in our LC scripting 
(though a case could be made that if it is not crashing or breaking in the IDE, 
then it Is not something we can fix in our LC code…

?? Any LC develop got all this figured out?

BR





___
use-livecode mailing list
use-livecode@lists.runrev.com
Please visit this url to subscribe, unsubscribe and manage your subscription 
preferences:
http://lists.runrev.com/mailman/listinfo/use-livecode