Re: internal error when tranfering file using OSX

[Nick Couchman]

On Wed, Mar 14, 2018 at 9:12 AM, fou fe  wrote:

> Hi team,
>
> We have problem when using Mac OSX Sierra 10.13.3 /Safari/604.5.6 and
> sierra 10.12.6/Safari/604.5.6 when we try through using the file browser
> located in the Guacamole menu.
> "internal error was reported, if error persist inform your administrator."
>
> Transfer of the same files work perfectely with windows local computer.
>
> there is apache log , no error was reported in catalina.
>
>
Looks like you posted the Apache access log - how about the Apache error
log?  Also, you say no error reported in Catalina, but it would still be
nice to see those log entries - if the Apache logs don't give some reason
for the 500 Internal Server Error, then the Tomcat logs should.  Also,
check the system logs - /var/log/messages, journalctl, etc., on the
Guacamole host.  Sometimes distributions will redirect Tomcat logs to
syslog as part of their out-of-the-box configuration.  Finally, check the
system logs for messages from guacd and see if it is reporting any errors.

-Nick

Re: internal error when tranfering file using OSX

[Nick Couchman]

On Wed, Mar 14, 2018 at 9:12 AM, fou fe  wrote:

> Hi team,
>
> We have problem when using Mac OSX Sierra 10.13.3 /Safari/604.5.6 and
> sierra 10.12.6/Safari/604.5.6 when we try through using the file browser
> located in the Guacamole menu.
> "internal error was reported, if error persist inform your administrator."
>
> Transfer of the same files work perfectely with windows local computer.
>
>
What version of Guacamole?  What platform is Guacamole running on?

-Nick