Re: Mac and Camera Loading But Not Available

[Daniel Ascher]

Thanks Tom!



On Fri, Feb 18, 2022 at 12:42 PM Tom Meierjürgen  wrote:

> Acidetally again responded directly instead of adressing the
> Mailinglist,so now reforwarded to the list...
>
>
>  Weitergeleitete Nachricht ----
> Betreff: Re: Mac and Camera Loading But Not Available
> Datum: Fri, 18 Feb 2022 16:35:30 +0100
> Von: Tom Meierjürgen  
> An: d...@aplustutoring.com
>
> Hi Dan,
>
> is it possible that theres an inaktive Videochatsoftware runnung in the
> Background, like Skype, a Messenger with Videosupport or something like
> that? If such a software keeps the Cam in use, even if not active, the cam
> might be blocked by this...when i use different browsers for testing only
> one browser at a time is able to use the cam,but they are able to use the
> cams microphone in paralel. Guess thats a question if the cameras driver as
> for another camera i use its not possible to use audio+video seperately and
> with that old cam (not my commonly used logitech cam but an older philips
> cam) i can only use audio+video in one browser at a time, not video only in
> one browser but audio in all at once..and if skype is active in parallel or
> i used another messneger with videosupport before and that is not
> definitely shutdown before using a browser for OM, then the browser doen´t
> get acces to either the viodeopart of the cam or the audio part..
>
>
> greets from cologne,
>
>  Tom
> Am 18.02.2022 um 15:14 schrieb d...@aplustutoring.com:
>
> Hi all.
>
> One of our users ran into this issue. He has an external webcam. When he
> selects the webcam for either his camera or mic, or both, he gets a message
> "Camera/Microphone is busy and can't be used." He tried using both Chrome
> and Edge, including turning off all extensions in both browsers.
>
> He had been using the camera earlier with another system (Google Meet) and
> it worked correctly. I had him completely shut down his computer, restart,
> and then plug in the external camera. And it still didn't work. As far as I
> can tell all of his permissions are correct within the browsers, and he
> tried with two different browsers there must be something else telling his
> computer that the camera is in use, even though it is not.
>
> Any ideas on how we can fix this? Thanks in advance for your help! Dan
>
>

Re: Mac and Camera Loading But Not Available

[Daniel Ascher]

Thanks Maxim. Good idea. I'll check on that. :)  Dan




On Fri, Feb 18, 2022 at 12:06 PM Maxim Solodovnik 
wrote:

>
>
> from mobile (sorry for typos ;)
>
>
> On Fri, Feb 18, 2022, 22:28 Daniel Ascher 
> wrote:
>
>> Thanks Maxim.
>>
>> I don't believe he tried FF. So he could give that a try.  I can also ask
>> him to check if the same issue exists if only one of the two things is
>> chosen. He was able to get the mic to work once, but that camera never came
>> up. And after restarting the computer he wasn't able to use either the
>> camera or mic. Very strange. Could it be a firewall?
>>
>>
> I doubt it can be firewall
> Is it possible this user has some sort of autostart app?
>
> For ex. Skype or Google meet might start with the system
>
>
>> 
>>
>>
>> On Fri, Feb 18, 2022 at 10:24 AM Maxim Solodovnik 
>> wrote:
>>
>>> Hello Dan,
>>>
>>> I'm not sure how to help in such case :(
>>> We only can ask browser to use camera
>>> And "busy" error can be thrown :(
>>>
>>> BTW is the result the same in FF?
>>> Is it the same if only camera or microphone are used?
>>>
>>> from mobile (sorry for typos ;)
>>>
>>>
>>> On Fri, Feb 18, 2022, 21:15  wrote:
>>>
 Hi all.

 One of our users ran into this issue. He has an external webcam. When
 he selects the webcam for either his camera or mic, or both, he gets a
 message "Camera/Microphone is busy and can't be used." He tried using
 both Chrome and Edge, including turning off all extensions in both
 browsers.

 He had been using the camera earlier with another system (Google Meet)
 and it worked correctly. I had him completely shut down his computer,
 restart, and then plug in the external camera. And it still didn't work. As
 far as I can tell all of his permissions are correct within the browsers,
 and he tried with two different browsers there must be something else
 telling his computer that the camera is in use, even though it is not.

 Any ideas on how we can fix this? Thanks in advance for your help! Dan

Re: Mac and Camera Loading But Not Available

[Maxim Solodovnik]

from mobile (sorry for typos ;)


On Fri, Feb 18, 2022, 22:28 Daniel Ascher 
wrote:

> Thanks Maxim.
>
> I don't believe he tried FF. So he could give that a try.  I can also ask
> him to check if the same issue exists if only one of the two things is
> chosen. He was able to get the mic to work once, but that camera never came
> up. And after restarting the computer he wasn't able to use either the
> camera or mic. Very strange. Could it be a firewall?
>
>
I doubt it can be firewall
Is it possible this user has some sort of autostart app?

For ex. Skype or Google meet might start with the system


>
>
> On Fri, Feb 18, 2022 at 10:24 AM Maxim Solodovnik 
> wrote:
>
>> Hello Dan,
>>
>> I'm not sure how to help in such case :(
>> We only can ask browser to use camera
>> And "busy" error can be thrown :(
>>
>> BTW is the result the same in FF?
>> Is it the same if only camera or microphone are used?
>>
>> from mobile (sorry for typos ;)
>>
>>
>> On Fri, Feb 18, 2022, 21:15  wrote:
>>
>>> Hi all.
>>>
>>> One of our users ran into this issue. He has an external webcam. When he
>>> selects the webcam for either his camera or mic, or both, he gets a message
>>> "Camera/Microphone is busy and can't be used." He tried using both
>>> Chrome and Edge, including turning off all extensions in both browsers.
>>>
>>> He had been using the camera earlier with another system (Google Meet)
>>> and it worked correctly. I had him completely shut down his computer,
>>> restart, and then plug in the external camera. And it still didn't work. As
>>> far as I can tell all of his permissions are correct within the browsers,
>>> and he tried with two different browsers there must be something else
>>> telling his computer that the camera is in use, even though it is not.
>>>
>>> Any ideas on how we can fix this? Thanks in advance for your help! Dan
>>>
>>>

Re: Mac and Camera Loading But Not Available

[Daniel Ascher]

Thanks Maxim.

I don't believe he tried FF. So he could give that a try.  I can also ask
him to check if the same issue exists if only one of the two things is
chosen. He was able to get the mic to work once, but that camera never came
up. And after restarting the computer he wasn't able to use either the
camera or mic. Very strange. Could it be a firewall?




On Fri, Feb 18, 2022 at 10:24 AM Maxim Solodovnik 
wrote:

> Hello Dan,
>
> I'm not sure how to help in such case :(
> We only can ask browser to use camera
> And "busy" error can be thrown :(
>
> BTW is the result the same in FF?
> Is it the same if only camera or microphone are used?
>
> from mobile (sorry for typos ;)
>
>
> On Fri, Feb 18, 2022, 21:15  wrote:
>
>> Hi all.
>>
>> One of our users ran into this issue. He has an external webcam. When he
>> selects the webcam for either his camera or mic, or both, he gets a message
>> "Camera/Microphone is busy and can't be used." He tried using both
>> Chrome and Edge, including turning off all extensions in both browsers.
>>
>> He had been using the camera earlier with another system (Google Meet)
>> and it worked correctly. I had him completely shut down his computer,
>> restart, and then plug in the external camera. And it still didn't work. As
>> far as I can tell all of his permissions are correct within the browsers,
>> and he tried with two different browsers there must be something else
>> telling his computer that the camera is in use, even though it is not.
>>
>> Any ideas on how we can fix this? Thanks in advance for your help! Dan
>>
>>

Re: Mac and Camera Loading But Not Available

[Maxim Solodovnik]

Hello Dan,

I'm not sure how to help in such case :(
We only can ask browser to use camera
And "busy" error can be thrown :(

BTW is the result the same in FF?
Is it the same if only camera or microphone are used?

from mobile (sorry for typos ;)


On Fri, Feb 18, 2022, 21:15  wrote:

> Hi all.
>
> One of our users ran into this issue. He has an external webcam. When he
> selects the webcam for either his camera or mic, or both, he gets a message
> "Camera/Microphone is busy and can't be used." He tried using both Chrome
> and Edge, including turning off all extensions in both browsers.
>
> He had been using the camera earlier with another system (Google Meet) and
> it worked correctly. I had him completely shut down his computer, restart,
> and then plug in the external camera. And it still didn't work. As far as I
> can tell all of his permissions are correct within the browsers, and he
> tried with two different browsers there must be something else telling his
> computer that the camera is in use, even though it is not.
>
> Any ideas on how we can fix this? Thanks in advance for your help! Dan
>
>