Re: [libreoffice-users] [Twitter] Opening a new user support channel
Hello Gordon, Excellent, we'll sync and talk about this off list. Thanks a lot, Charles. Le Thu, 11 Dec 2014 22:11:52 +, Gordon Burgess-Parker gordo...@mail.com a écrit : -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/12/14 22:08, Charles-H. Schulz wrote: Dave, Jonathon, We are drifting here. We are looking for help , not to compare each others personal preferences. The fact is, we have people looking for support who won't subscribe to mailing lists or newsgroups. They are on social networks and therefore we are expanding there. Volunteers welcome :-) I'd be willing to help, although I'm not very adept with solutions yet -BEGIN PGP SIGNATURE- Version: GnuPG v1 iQIcBAEBAgAGBQJUihanAAoJEO4y8v/rA+4NnoYP/260MPJGoRjhvl0pVQmcAWJr HkzL2gh8MlX/mQUuL3+xJRyXWo2pIahn6F3pkovb7R91KzXkBBQ4TsrZhtV5QgEw fYOmeJqhb5NKMwZkna9STLkd+93zt2DGUvnNCHTpZRFySAjK1cpQHStcEp3Yq/DI rHlTdHtRfGQ9kFhoG+MQmgWSdXYCdfUS/zCjg7BB7MEW/Ad4TjN09iB7ETW0j90V oE0AzO3L9vX/6vYYVMwTp1yi9jhOou7rtMzZxAurL7oLvHPitd/tp32zerAw4ocG wj+7FwyM5JNJf0tthqEy5nGJcJv4xU6DjkPcbAezkorvo4Xn+gEw4ng56xw6tGl0 oNjMbl7FPXFgwY+QYgQPIRT2L17RRzrodLkgDXXDQaMXi2gP5rnuEycdgZq6BMrZ 3KhhFkFLj5U76A/he7v37ohNhmy2cIQfKCRMH1N83b/gb+c1IL1zdloekYAcp4LN mfxufXWcMiWGNjBl3LFT4LCf6gkKZKjvbM0tNIgn6l/bxJdT7okev1u3oo1sELAk h7reoNznPbbvXBe39YvcsjqjtXTjqJ0Oz4nugN60I/0gZPb4o/X6dvcsFSlp5Mcd OnvkJAc1qKUG4sgEve/7nLd8C7+gYnX6HONUBT6THf67vYt/jiXV8g31gFzUolXg 4bCwj6EBRTH8UjY2Ab8F =3x80 -END PGP SIGNATURE- -- Charles-H. Schulz Co-founder, The Document Foundation, Kurfürstendamm 188, 10707 Berlin Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts Legal details: http://www.documentfoundation.org/imprint Mobile Number: +33 (0)6 98 65 54 24. -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
On 10/12/14 15:27, Dave Boland wrote: May I ask what is wrong with a traditional news group? For an individual looking for interactive support on the Internet, their preferred means of support depends upon how they discovered the Internet: * if using *Nix, it is newsgroups; * if with another CLI, it is email; * if with a GUI, it is web forums; * if with a mobile device, it is social networking sites; Interactive support supplements, and is supplement by: * hard copy documentation; * PDFs/eBooks of the hard copy documentation; * Comprehensive wikis; * PDFs/eBooks of the wiki; Currently, Libreoffice support is available for: * Newsgroups: GMane; * email: users@Global.LibreOffice.org et al; * Web forums: LibreOfficeForum.org; * Social Networking: Twitter, Facebook, Google +, etc; * Hard copy documentation; * PDF / ePub of the hard copy documentation; * https://help.libreoffice.org/Main_Page; * Ready made PDFs of the help.libreoffice.org are not available; I'm not convinced that the depth of the documentation --- online, eBook, Hard copy --- is at the point that social network support will be better than barely adequate. jonathon -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
When it comes to online support, What I'm looking for are: * Registration not needed. News groups pass this test. * e-mail not used so my mailbox doesn't get clogged up. News groups pass this test. * Information well organized by thread/subject. News groups pass this test. * Sorting by date, subject. News groups pass this test. * History - appends go back some time. News groups pass this test. * No cutesy crap. I don't need to see your picture, or the names of your pets. News groups pass this test. * Fast. I have a problem and I want the solution now - not when a web based crap fest wants to reload. News groups pass this test. * Answers. I want a good answer with some detail, not a retort from a Google Monkey. News groups need improvement on this one. * On subject, no flames or trolls. News groups fail this test. So, if social media can meet/excede what I'm looking for, then do it. If it is a case of going with the latest Internet toy, then stop and rethink. Whatever is popular now, won't be 10 years from now, so think long term. One other thought. DON'T go down the age/generation road. It is a dead end that will only bite you on the ass. Look at all the stores, TV showes, ect. that are always trying to appealy to (mostly) the young. It ends badly in most cases. So be very inclusive. Dave, On Thu, Dec 11, 2014, at 02:59 PM, jonathon wrote: On 10/12/14 15:27, Dave Boland wrote: May I ask what is wrong with a traditional news group? For an individual looking for interactive support on the Internet, their preferred means of support depends upon how they discovered the Internet: * if using *Nix, it is newsgroups; * if with another CLI, it is email; * if with a GUI, it is web forums; * if with a mobile device, it is social networking sites; Interactive support supplements, and is supplement by: * hard copy documentation; * PDFs/eBooks of the hard copy documentation; * Comprehensive wikis; * PDFs/eBooks of the wiki; Currently, Libreoffice support is available for: * Newsgroups: GMane; * email: users@Global.LibreOffice.org et al; * Web forums: LibreOfficeForum.org; * Social Networking: Twitter, Facebook, Google +, etc; * Hard copy documentation; * PDF / ePub of the hard copy documentation; * https://help.libreoffice.org/Main_Page; * Ready made PDFs of the help.libreoffice.org are not available; I'm not convinced that the depth of the documentation --- online, eBook, Hard copy --- is at the point that social network support will be better than barely adequate. jonathon -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted -- dave boland dbola...@fastmail.fm -- http://www.fastmail.com - The professional email service -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
Dave, Jonathon, We are drifting here. We are looking for help , not to compare each others personal preferences. The fact is, we have people looking for support who won't subscribe to mailing lists or newsgroups. They are on social networks and therefore we are expanding there. Volunteers welcome :-) Best, Charles. On 11 décembre 2014 22:47:55 CET, dave boland dbola...@fastmail.fm wrote: When it comes to online support, What I'm looking for are: * Registration not needed. News groups pass this test. * e-mail not used so my mailbox doesn't get clogged up. News groups pass this test. * Information well organized by thread/subject. News groups pass this test. * Sorting by date, subject. News groups pass this test. * History - appends go back some time. News groups pass this test. * No cutesy crap. I don't need to see your picture, or the names of your pets. News groups pass this test. * Fast. I have a problem and I want the solution now - not when a web based crap fest wants to reload. News groups pass this test. * Answers. I want a good answer with some detail, not a retort from a Google Monkey. News groups need improvement on this one. * On subject, no flames or trolls. News groups fail this test. So, if social media can meet/excede what I'm looking for, then do it. If it is a case of going with the latest Internet toy, then stop and rethink. Whatever is popular now, won't be 10 years from now, so think long term. One other thought. DON'T go down the age/generation road. It is a dead end that will only bite you on the ass. Look at all the stores, TV showes, ect. that are always trying to appealy to (mostly) the young. It ends badly in most cases. So be very inclusive. Dave, On Thu, Dec 11, 2014, at 02:59 PM, jonathon wrote: On 10/12/14 15:27, Dave Boland wrote: May I ask what is wrong with a traditional news group? For an individual looking for interactive support on the Internet, their preferred means of support depends upon how they discovered the Internet: * if using *Nix, it is newsgroups; * if with another CLI, it is email; * if with a GUI, it is web forums; * if with a mobile device, it is social networking sites; Interactive support supplements, and is supplement by: * hard copy documentation; * PDFs/eBooks of the hard copy documentation; * Comprehensive wikis; * PDFs/eBooks of the wiki; Currently, Libreoffice support is available for: * Newsgroups: GMane; * email: users@Global.LibreOffice.org et al; * Web forums: LibreOfficeForum.org; * Social Networking: Twitter, Facebook, Google +, etc; * Hard copy documentation; * PDF / ePub of the hard copy documentation; * https://help.libreoffice.org/Main_Page; * Ready made PDFs of the help.libreoffice.org are not available; I'm not convinced that the depth of the documentation --- online, eBook, Hard copy --- is at the point that social network support will be better than barely adequate. jonathon -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted -- dave boland dbola...@fastmail.fm -- http://www.fastmail.com - The professional email service -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted -- Envoyé de mon téléphone avec Kaiten Mail. Excusez la brièveté. -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/12/14 21:47, dave boland wrote: When it comes to online support, What I'm looking for are: Newsgroups, newsgroups, newsgroups. Yes if you're over 50the younger generation don't know what newsgroups ARE, never mind how to access them or use them properly. Sorry, newsgroups are a dinosaur that have disappeared into the mists of time. Live with it. -BEGIN PGP SIGNATURE- Version: GnuPG v1 iQIcBAEBAgAGBQJUihZXAAoJEO4y8v/rA+4NTkwP/A64dhoVxDnc/WWjglW6DZmO EUdiAvELwlpFKi3rRFqm8vrnJGra3NO2kOvpGPBsqZT5fNmstKXiIJuvxchInRBg 6xYSc1uY+HN0msnOL2MV1q67QiTDQmRR1l+hp9QZTnRh3i/IgCxsQKfCKHjom85K dbZenONVDEM9JGIWni+NulTr+QQu+mfy1P2Bmy2pC9pb/2BR8hNQ3VLAbCCIgS/E XanG/v6i0AIBrnxHISnEghn6VHMfPofPxl2YH1QtCf+8BPwezspLgOt/JN5+L0WY YJkps7SFIVkPlh+1536cjnt3JIVE40Qi7gK06EGBUlRIP/sN5M/daJW6gtjjFsIu Vulgjslt/t9KYIMRWDt7M98NAJjIh3yaD+y49ruYObLKVDBLdGiOU8hoFolw1FEA dYgKiHe4WSP1y7J/6bKUVa5PVAOqVyTXKegiULVGPeDBQBiuZfKf/qFKuzIHTfvj vFDroDdXzQVCt3lD+wGIxTwAe2O2Ol/s9oJx+PInGsbFXV7u+laU17IeVp8xitVA CiGm6rRuoAq6g1YeBKSUv1JarTC7MZdRHA7c7eME7E5K47WHzvvgNUi9VaiV67/g Xcpe0LBuC81tR73DalV5Yt2yvMbjjvVqwUmrVG0aYSZakoRkRzzG6xi4In1klHme g0z13bvvbWE5RH4DbNrg =+GWQ -END PGP SIGNATURE- -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/12/14 22:08, Charles-H. Schulz wrote: Dave, Jonathon, We are drifting here. We are looking for help , not to compare each others personal preferences. The fact is, we have people looking for support who won't subscribe to mailing lists or newsgroups. They are on social networks and therefore we are expanding there. Volunteers welcome :-) I'd be willing to help, although I'm not very adept with solutions yet -BEGIN PGP SIGNATURE- Version: GnuPG v1 iQIcBAEBAgAGBQJUihanAAoJEO4y8v/rA+4NnoYP/260MPJGoRjhvl0pVQmcAWJr HkzL2gh8MlX/mQUuL3+xJRyXWo2pIahn6F3pkovb7R91KzXkBBQ4TsrZhtV5QgEw fYOmeJqhb5NKMwZkna9STLkd+93zt2DGUvnNCHTpZRFySAjK1cpQHStcEp3Yq/DI rHlTdHtRfGQ9kFhoG+MQmgWSdXYCdfUS/zCjg7BB7MEW/Ad4TjN09iB7ETW0j90V oE0AzO3L9vX/6vYYVMwTp1yi9jhOou7rtMzZxAurL7oLvHPitd/tp32zerAw4ocG wj+7FwyM5JNJf0tthqEy5nGJcJv4xU6DjkPcbAezkorvo4Xn+gEw4ng56xw6tGl0 oNjMbl7FPXFgwY+QYgQPIRT2L17RRzrodLkgDXXDQaMXi2gP5rnuEycdgZq6BMrZ 3KhhFkFLj5U76A/he7v37ohNhmy2cIQfKCRMH1N83b/gb+c1IL1zdloekYAcp4LN mfxufXWcMiWGNjBl3LFT4LCf6gkKZKjvbM0tNIgn6l/bxJdT7okev1u3oo1sELAk h7reoNznPbbvXBe39YvcsjqjtXTjqJ0Oz4nugN60I/0gZPb4o/X6dvcsFSlp5Mcd OnvkJAc1qKUG4sgEve/7nLd8C7+gYnX6HONUBT6THf67vYt/jiXV8g31gFzUolXg 4bCwj6EBRTH8UjY2Ab8F =3x80 -END PGP SIGNATURE- -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/12/14 21:47, dave boland wrote: * Fast. I have a problem and I want the solution now - not when a web based crap fest wants to reload. News groups pass this test. Err no they don't. If no-one knows the answer, you don't get an answer. No different from web forums or social media... -BEGIN PGP SIGNATURE- Version: GnuPG v1 iQIcBAEBAgAGBQJUihc3AAoJEO4y8v/rA+4N1xoP/1IA71PT7zMp1HDrYnkMQxnC 0t0jrZmoznaDq8KeYZt2aJG6jcuc2HazV9BaYm342rYzHRF16mCD3RCHQJtZSSH2 UFkBvD/YQnATRrQBaMBhijKpKe+DcL7R2FdicQ+qzyp66sBzOfVxS3eVEJFYbaJw 40vhtNme0WzJ2a3LpynAr5zoeo8aT1XMlg6MrALabsj0cK/8SF95wh+mMDtbqInL 5Wfk3JzjFS4pBvcM90Ye/JRtroL6HAWm7gf6N7wYqi3Oq70JdwJn3hQJHV5T6Kp9 suGugZGg03Y/51vhZMP78KBaZvpm592XjvFZn4kbH5maCdLEuZ1iaspT5kQGdbdC k/RqZU2bHSzKnhwbO2WuiPOirQ31QG56O2YKuisf+4IbxDMnDgTDtUhKSn3+GDmc t2sjJduABbavCGzTTae9szgu/JpL1/F1uPk7Avg+F8Fe3XnAy5cl/1g2PNPEfIQh 6phlHxTyS/gBaTFFH6cp/Yfi4MRGyUG7zh+7qUfhkr/O4QBp9NU4ycnWY/xTlWFe OeTSnRjH8hjqHdZkdwF6WF8Sd6MQgS1bVtvkH6uv91Jz9FA8U9dcnY/7NI3Jw0eR als6R5OAoG6VSJbEWk2GNNS5Bm3DKHp0XwkHJgjSxSQ/+7qrznOPlPlTc33gQiD/ P79iznkPsPzNl6o0IHeO =wYmv -END PGP SIGNATURE- -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
Charles, May I ask what is wrong with a traditional news group? They work very well, don't clog my e-mail (like this does), and are used by some open source projects like Mozilla. Seems like a news group would have been the best choice for support. As for Twitter, Facebook, etc., forget it - not interested in registering for yet another new thing that offers no real benefit over a news group. Dave, On Wed, Dec 10, 2014, at 06:17 AM, Charles-H. Schulz wrote: Hello everyone, As you know we provide several options when it comes to users support. There is: - the mailing lists (this one is in English but others exist for other languages) - the forum that is really the Nabble interface to the mailing list - the ask.libreoffice.org website - IRC channel Beside these options, we have more informal channels. Aside forums that are not affiliated with the project, there is our Google + community where users support actually works pretty well; and then we have questions and users requests coming from our Facebook page and Twitter account. While it is a bit unclear what we could do with Facebook at this stage, we are seriously thinking about opening a new twitter account only dedicated to users support. So far one volunteer offered his help, but it's better if we can start with 2-3 volunteers and see where it takes us. If anyone here is interested in joining this effort, please raise your hand here or let me know off list. Thanks! Charles. -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted -- dave boland dbola...@fastmail.fm -- http://www.fastmail.com - Access all of your messages and folders wherever you are -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
Hi :) I think GMane is a way of viewing the posts to this mailing list as though it was a traditional (fairly trad anyway) News Group. Similar to the idea of viewing the posts through Nabble to make it look like a forum. Quite a clever system imo, keeps 2-3 quite divergent different ways of handling these posts in 1 system so that whoever posts gets seen by people using the other methods. Regards from Tom :) On 10 December 2014 at 15:27, dave boland dbola...@fastmail.fm wrote: Charles, May I ask what is wrong with a traditional news group? They work very well, don't clog my e-mail (like this does), and are used by some open source projects like Mozilla. Seems like a news group would have been the best choice for support. As for Twitter, Facebook, etc., forget it - not interested in registering for yet another new thing that offers no real benefit over a news group. Dave, On Wed, Dec 10, 2014, at 06:17 AM, Charles-H. Schulz wrote: Hello everyone, As you know we provide several options when it comes to users support. There is: - the mailing lists (this one is in English but others exist for other languages) - the forum that is really the Nabble interface to the mailing list - the ask.libreoffice.org website - IRC channel Beside these options, we have more informal channels. Aside forums that are not affiliated with the project, there is our Google + community where users support actually works pretty well; and then we have questions and users requests coming from our Facebook page and Twitter account. While it is a bit unclear what we could do with Facebook at this stage, we are seriously thinking about opening a new twitter account only dedicated to users support. So far one volunteer offered his help, but it's better if we can start with 2-3 volunteers and see where it takes us. If anyone here is interested in joining this effort, please raise your hand here or let me know off list. Thanks! Charles. -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted -- dave boland dbola...@fastmail.fm -- http://www.fastmail.com - Access all of your messages and folders wherever you are -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 10/12/14 15:27, dave boland wrote: Charles, May I ask what is wrong with a traditional news group? They work very well, They /did/ work very well. I shouldn't think that anyone under the age of (say) 30 really knows what NNTP is, far less how to access and use it. Many hardware and software vendors are resorting to Twitter and Facebook in order to offer support - it's what many people now feel comfortable with. Just my 2d -BEGIN PGP SIGNATURE- Version: GnuPG v1 iQIcBAEBAgAGBQJUiG2zAAoJEO4y8v/rA+4NnF8QAJzdRy2uVdNvc8n9JFvvPWCP u9k59Pzfi3Z59ZGdtdsalU6wry3GuREGHoeAIpAAdeZPQ1m373ZcBY/ozmYIcnDd ZRkBjVEkv0d+fgu/JNlmAXKe3khsKeZa6gcYXm4FyXpgAIsSYoIzhSEf2YNihYvh OFUtmLYKbIer5WW4VlF7Uir3i5OMml6H1EJNgvTZ+KNpHBE3SRyYpUhtWU44ByYd 88v24H+RqkRDMrs1w0X5a82otm+P+jdf5gIveq0LXEa5Upwy2i1k2tqXH3t1Neoj esaaFrP2WpO2/2NSxcJk0JTFoEKnQ8C6/BiJuLJVzwq3NDZHQeFVMSZzjli7baIu S96WhM0xga08fSEaDJRuYXZiBGt/ssCbQg0t5Tz1xQBX8OgH/MCvBKbFbEXCbNEI fIhQSAhJictgMopwMZ2QM3s7WpsrWtyQYXLkuoCXFftmmSl2LgOZdzwWa4ELSama 9SFGQRkD3xEl9yvkw7wNyzxHSqj0p6rfHxJVZQF/cKpaGTIdiXM3KIrN4iVraimF 7RZsCRjxlyw5oJzI5foSFBz/sYWZw84w+0/LkL94TFLRvNz0Q98S3NDFDGrw5bcw 8kDatHrT2B97uJaHbnQ7vtnRGZm/xwIHCWIdGI7Kp5MXs0HsGq9AdIY9bMnlWOIL 9Am+gWB2wmrBdjOB7OKe =fK0g -END PGP SIGNATURE- -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 10/12/14 15:27, dave boland wrote: Charles, May I ask what is wrong with a traditional news group? They work very well, They /did/ work very well. I shouldn't think that anyone under the age of (say) 30 really knows what NNTP is, far less how to access and use it. Many hardware and software vendors are resorting to Twitter and Facebook in order to offer support - it's what many people now feel comfortable with. Just my 2d -BEGIN PGP SIGNATURE- Version: GnuPG v1 iQIcBAEBAgAGBQJUiG2zAAoJEO4y8v/rA+4NnF8QAJzdRy2uVdNvc8n9JFvvPWCP u9k59Pzfi3Z59ZGdtdsalU6wry3GuREGHoeAIpAAdeZPQ1m373ZcBY/ozmYIcnDd ZRkBjVEkv0d+fgu/JNlmAXKe3khsKeZa6gcYXm4FyXpgAIsSYoIzhSEf2YNihYvh OFUtmLYKbIer5WW4VlF7Uir3i5OMml6H1EJNgvTZ+KNpHBE3SRyYpUhtWU44ByYd 88v24H+RqkRDMrs1w0X5a82otm+P+jdf5gIveq0LXEa5Upwy2i1k2tqXH3t1Neoj esaaFrP2WpO2/2NSxcJk0JTFoEKnQ8C6/BiJuLJVzwq3NDZHQeFVMSZzjli7baIu S96WhM0xga08fSEaDJRuYXZiBGt/ssCbQg0t5Tz1xQBX8OgH/MCvBKbFbEXCbNEI fIhQSAhJictgMopwMZ2QM3s7WpsrWtyQYXLkuoCXFftmmSl2LgOZdzwWa4ELSama 9SFGQRkD3xEl9yvkw7wNyzxHSqj0p6rfHxJVZQF/cKpaGTIdiXM3KIrN4iVraimF 7RZsCRjxlyw5oJzI5foSFBz/sYWZw84w+0/LkL94TFLRvNz0Q98S3NDFDGrw5bcw 8kDatHrT2B97uJaHbnQ7vtnRGZm/xwIHCWIdGI7Kp5MXs0HsGq9AdIY9bMnlWOIL 9Am+gWB2wmrBdjOB7OKe =fK0g -END PGP SIGNATURE- -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] [Twitter] Opening a new user support channel
Hello, Le 10.12.2014 16:58, Gordon Burgess-Parker a écrit : -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 10/12/14 15:27, dave boland wrote: Charles, May I ask what is wrong with a traditional news group? They work very well, They /did/ work very well. I shouldn't think that anyone under the age of (say) 30 really knows what NNTP is, far less how to access and use it. Many hardware and software vendors are resorting to Twitter and Facebook in order to offer support - it's what many people now feel comfortable with. Just my 2d Indeed, there's nothing wrong with mailing lists. But social networks just happen to be channels or media through which people steadily and increasingly ask for support. Not one is better than the other. However, Gordon is right in pointing out that there are two different demographics concerned. One seems to be very clearly anywhere from 12 to 40 years old, quite diverse ethnically (although we have several mailing lists catering to users in many different languages) and this segment is the one mostly using social networks. The second one is mostly male and ranges anywhere between 40 and 120. Granted you were not asked your age but by rough data collected at events, meetings with people on users mailing lists we have the picture of a more senior population. Obviously, these are ballpark estimates. Once you put the requests we have on Twitter, Facebook, G+ and ask.libreoffice.org and compare them with users mailing lists trafic, it becomes clear that a large segment of the users population does not use mailing lists and will not use them even after being told to and shown where and how to subscribe. Here, we have ballpark estimates again, but in terme of questions asked it seems we have roughly between 10% less and 20% more questions asked that are not on users mailing lists. They ought to be taken into account and we're calling for help: volunteers welcome! Best, Charles. -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
