Re: WD BLUE SSD died. Not even seen in BIOS or via USB? Bad Response from WD Support.
On 7/14/23 03:29, Michael D. Setzer II via users wrote: Not very happy with WD support, was actually looking for info to figure out what happened with drive versus trying to get a replacement, but that seems all they are concerned about NOT DOING. There's no way they could tell how or why it failed without examining the drive. Then on top of that. The two WD Black drives I just ordered and seller sent serial numbers without being asked. WD Support comes back that those serial numbers were meant for drives installed in systems, so WD provides no warranty. Likely that others fall into same conditions. Think if a company makes a product, they would stand behind it. Person seems nice, but would prefer a straight answer. You are screwed that our drive failed, and we don't provide any support That's why it matters where you buy it from. If you buy the drives retail, you will get the 3 year warranty from WD. If the drive comes in a laptop, the manufacturer has probably received a deal from WD in return for handling the warranty themselves. That's a completely valid arrangement. This seller you're buying from seems a little shady. Somehow they have acquired OEM drives, so you have to trust them to honor their claim of having a warranty which also is a shorter time than you would get from WD. WD has no obligation to offer support for those drives. ___ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
Re: WD BLUE SSD died. Not even seen in BIOS or via USB? Bad Response from WD Support.
On 14 Jul 2023 at 15:08, Barry wrote: From: Barry Subject:Re: WD BLUE SSD died. Not even seen in BIOS or via USB? Bad Response from WD Support. Date sent: Fri, 14 Jul 2023 15:08:56 +0100 To: mi...@guam.net, Community support for Fedora users Send reply to: Community support for Fedora users > > > > On 14 Jul 2023, at 11:29, Michael D. Setzer II via users > > wrote: > > > > The two WD Black drives I just ordered and > > seller sent serial numbers without being asked. WD Support comes > > back that those serial numbers were meant for drives installed in > > systems, so WD provides no warranty. > > The warrantee is factored into the selling price of the drive. > Clearly those drives where sold cheap with no warrantee. > Contacted seller, and he confirms that the 2 year warranty his add states is from him as seller, not from WD. Seems WD warranty is only covered if you buy the disks directly from them, and is only for replacement of drive and nothing else. So, not sure if I would even call that a warranty? Not even sure how long WD warranty actually is since disk has date of 09Sept2022, so it isn't even a year old?? Will definitely have to create a spreadsheet with seller and serial number and date. Usually replace drives after 3 or 4 years, but first time I've had one fail so completely... > Barry > > ___ > users mailing list -- users@lists.fedoraproject.org > To unsubscribe send an email to users-le...@lists.fedoraproject.org > Fedora Code of Conduct: > https://docs.fedoraproject.org/en-US/project/code-of-conduct/ > List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines > List Archives: > https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org > Do not reply to spam, report it: > https://pagure.io/fedora-infrastructure/new_issue ++ Michael D. Setzer II - Computer Science Instructor (Retired) mailto:mi...@guam.net mailto:msetze...@gmail.com Guam - Where America's Day Begins G4L Disk Imaging Project maintainer http://sourceforge.net/projects/g4l/ ++ ___ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
Re: WD BLUE SSD died. Not even seen in BIOS or via USB? Bad Response from WD Support.
> On 14 Jul 2023, at 11:29, Michael D. Setzer II via users > wrote: > > The two WD Black drives I just ordered and > seller sent serial numbers without being asked. WD Support comes > back that those serial numbers were meant for drives installed in > systems, so WD provides no warranty. The warrantee is factored into the selling price of the drive. Clearly those drives where sold cheap with no warrantee. Barry ___ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
Re: WD BLUE SSD died. Not even seen in BIOS or via USB? Bad Response from WD Support.
On Fri, Jul 14, 2023 at 7:29 AM Michael D. Setzer II via users < users@lists.fedoraproject.org> wrote: > Not very happy with WD support, was actually looking for info to > figure out what happened with drive versus trying to get a > replacement, but that seems all they are concerned about NOT > DOING. > Manufacturers of low-end consumer gear want lowest possible component cost. They can optimize device longevity so vast majority of drives last the system's warranty period (and those have been going down for low-end consumer gear). If you want longevity, go for enterprise gear, but much of that is not sold in small quantities. You can buy used gear dumped by a failed company from independent resellers, refurbished gear from big vendors (warranty returns or 3+ years old). Apple gear was expensive, but durable, so may be an option "real soon now" if you can live without Xorg and don't need a big server. The void was being filled by less well-known vendors: < https://linuxpreloaded.com/>, but now big vendors have seen sales opportunities. > Then on top of that. The two WD Black drives I just ordered and > seller sent serial numbers without being asked. WD Support comes > back that those serial numbers were meant for drives installed in > systems, so WD provides no warranty. Likely that others fall into > same conditions. Think if a company makes a product, they would > stand behind it. Person seems nice, but would prefer a straight > answer. You are screwed that our drive failed, and we don't > provide any support > The problem is that those drives were built not to last and sold very cheaply. The drive makers make it clear that the end-user warranty doesn't apply. I do wonder if companies claiming to be manufacturers are buying large quantities of "junk" drives to sell on ebay. > > Thanks for the info. Guess I'll create monthly images of all systems > to be save. Pulled out a new 4TB Seagate regular drive I had > sitting around, and will make image files of the 1TB disks on it. > Than hope it continues with no problem. Seagate Iron Horse... > Enterprise quality SSD's are more reliable than mechanical drives. For either technology, constantly filling drives with new data and then replacing that with newer data is the worst case scenario. -- George N. White III ___ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
Re: WD BLUE SSD died. Not even seen in BIOS or via USB? Bad Response from WD Support.
On 13 Jul 2023 at 21:43, Samuel Sieb wrote: Date sent: Thu, 13 Jul 2023 21:43:34 -0700 Subject:Re: WD BLUE SSD died. Not even seen in BIOS or via USB? To: users@lists.fedoraproject.org From: Samuel Sieb Send reply to: Community support for Fedora users > On 7/13/23 21:08, Michael Hennebry wrote: > > If you really want a warning and all else fails, > > use your own checksums. > > Have a process walk the filesystem. > > If a file is open for writing, skip it. > > If a file is older than the recorded checksum, > > test the checksum. > > Write a new checksum. > > > > Where to put the checksums is left as an exercise for the reader. > > If you're using btrfs, everything is automatically checksummed at all times. > > But I don't know what this will warn you of in this case. SSDs usually > fail suddenly with no warning. It's very unlikely that you will get > corrupted data. Not very happy with WD support, was actually looking for info to figure out what happened with drive versus trying to get a replacement, but that seems all they are concerned about NOT DOING. Then on top of that. The two WD Black drives I just ordered and seller sent serial numbers without being asked. WD Support comes back that those serial numbers were meant for drives installed in systems, so WD provides no warranty. Likely that others fall into same conditions. Think if a company makes a product, they would stand behind it. Person seems nice, but would prefer a straight answer. You are screwed that our drive failed, and we don't provide any support Thanks for the info. Guess I'll create monthly images of all systems to be save. Pulled out a new 4TB Seagate regular drive I had sitting around, and will make image files of the 1TB disks on it. Than hope it continues with no problem. Seagate Iron Horse... > ___ > users mailing list -- users@lists.fedoraproject.org > To unsubscribe send an email to users-le...@lists.fedoraproject.org > Fedora Code of Conduct: > https://docs.fedoraproject.org/en-US/project/code-of-conduct/ > List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines > List Archives: > https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org > Do not reply to spam, report it: > https://pagure.io/fedora-infrastructure/new_issue ++ Michael D. Setzer II - Computer Science Instructor (Retired) mailto:mi...@guam.net mailto:msetze...@gmail.com Guam - Where America's Day Begins G4L Disk Imaging Project maintainer http://sourceforge.net/projects/g4l/ ++ ___ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
