Re: AW: [SOGo] ActiveSync on Samsung phone not working properly
On 02/12/2015 11:18 AM, Sean M. Pappalardo wrote: - No new data on the server is brought to the phone unless the phone also has new data to send to the server as well. Indeed, after adding and changing a couple events on the Web interface, telling the phone to sync only shows the following in sogo.log: Feb 12 19:20:12 sogod [5695]: 71.117.104.135 POST /sogo/Microsoft-Server-ActiveSync?User=seanpappalardoDeviceId=35978204218190935978204218190935DeviceType=RoadSyncClientV3Cmd=FolderSync HTTP/1.1 200 64/52 0.070 - - 0 Feb 12 19:20:14 sogod [5695]: 71.117.104.135 POST /sogo/Microsoft-Server-ActiveSync?User=seanpappalardoDeviceId=35978204218190935978204218190935DeviceType=RoadSyncClientV3Cmd=GetItemEstimate HTTP/1.1 200 67/238 0.157 - - 0 Sincerely, Sean M. Pappalardo Sr. Networks Engineer Renegade Technologies spappala...@renegadetech.com Office: (630) 631-6188 http://www.renegadetech.com smime.p7s Description: S/MIME Cryptographic Signature
Re: AW: [SOGo] ActiveSync on Samsung phone not working properly
Whereas this is what I see when I change/add things in the phone too: Feb 12 19:26:00 sogod [5695]: 71.117.104.135 POST /sogo/Microsoft-Server-ActiveSync?User=seanpappalardoDeviceId=35978204218190935978204218190935DeviceType=RoadSyncClientV3Cmd=FolderSync HTTP/1.1 200 64/52 0.278 - - 0 Feb 12 19:26:02 sogod [5695]: 71.117.104.135 POST /sogo/Microsoft-Server-ActiveSync?User=seanpappalardoDeviceId=35978204218190935978204218190935DeviceType=RoadSyncClientV3Cmd=GetItemEstimate HTTP/1.1 200 67/238 0.157 - - 0 Feb 12 19:26:03 sogod [5695]: 0x0x7fefe2c07580[SOGoActiveSyncDispatcher] Change detected, we push the content. Feb 12 19:26:03 sogod [5695]: 71.117.104.135 POST /sogo/Microsoft-Server-ActiveSync?User=seanpappalardoDeviceId=35978204218190935978204218190935DeviceType=RoadSyncClientV3Cmd=Sync HTTP/1.1 200 1110/563 0.060 - - 0 Then the new stuff on the server comes across too. Sincerely, Sean M. Pappalardo Sr. Networks Engineer Renegade Technologies spappala...@renegadetech.com Office: (630) 631-6188 http://www.renegadetech.com smime.p7s Description: S/MIME Cryptographic Signature
Re: AW: [SOGo] ActiveSync on Samsung phone not working properly
Hello again.
I'm sorry, I only now have time to troubleshoot this further. I'm now
running SOGo 2.2.16.
On 01/12/2015 11:40 AM, Thomas Fuehrer wrote:
From what I see in the 'manage-eas listfolders' output it seems that the folders
were never synced - no or empty metadata for syncCache and dateCache
Try the following:
- Remove the EAS account from your device
- Delete EAS data for your mobile
sogo-tool -v manage-eas resetdevice userid deviceid
-Recreate the EAS account on your device
I did this but the problems still exist:
- No new data on the server is brought to the phone unless the phone
also has new data to send to the server as well.
(This applies to each data type individually. That is, if I have a new
contact on the phone and one on the server, the phone will only get new
contacts from the server. Any new calendar entries will not be sent
unless I have a new one on the phone as well.)
- No E-mail is visible in the Exchange account on the phone at all,
though I can send messages from it just fine.
What else can I try? Here is the data you asked for again after deleting
re-creating the Exchange account:
sogo-tool -v manage-eas listdevices user-id
0x0x27cce90[SOGoCache] Cache cleanup interval set every 300.00 seconds
0x0x27cce90[SOGoCache] Using host(s) 'localhost' as server(s)
35978204218190935978204218190935
sogo-tool -v manage-eas listfolders user-id device-id
0x0xac8ed0[SOGoCache] Cache cleanup interval set every 300.00 seconds
0x0xac8ed0[SOGoCache] Using host(s) 'localhost' as server(s)
Folder Key: 35978204218190935978204218190935+vcard/collected
Folder Name: Collected Address Book
metadata Name: {displayName = Collected Address Book; }
Folder Key: 35978204218190935978204218190935+vevent/personal
Folder Name: Personal Calendar
metadata Name: {DateCache =
{04008200E00074C5B7101A82E0081000A00929DB5FDC985E999C7795B0D8E908
= 2015-02-12 19:00:30 +; 163F-54DCF600-3-19441FA0 = 2015-02-13
19:30:00 +; }; SyncCache =
{04008200E00074C5B7101A82E0081000A00929DB5FDC985E999C7795B0D8E908
= 1423767087; 163F-54DCF600-3-19441FA0 = 1423767087; }; SyncKey =
1423767087; displayName = Personal Calendar; }
Folder Key: 35978204218190935978204218190935+vcard/personal
Folder Name: Personal Address Book
metadata Name: {DateCache = {163F-54DCF900-13-19441FA0.vcf =
2015-02-12 19:02:51 +; }; SyncCache =
{163F-54DCF580-1-19441FA0.vcf = 1423767024;
163F-54DCF900-13-19441FA0.vcf = 1423767771; }; SyncKey = 1423767771;
displayName = Personal Address Book; }
Folder Key:
35978204218190935978204218190935+folderbd6b183442cb7653aa673c32c4fc
Folder Name: INBOX
metadata Name: {displayName = INBOX; }
Folder Key:
35978204218190935978204218190935+folder796b183442cb7653aa673c32c4fc
Folder Name: Drafts
metadata Name: {displayName = Drafts; }
Folder Key:
35978204218190935978204218190935+foldere4b6183442cb7653aa673c32c4fc
Folder Name: Sent
metadata Name: {displayName = Sent; }
Folder Key:
35978204218190935978204218190935+foldere4410721186777536d0c3c32c4fc
Folder Name: Trash
metadata Name: {displayName = Trash; }
Folder Key:
35978204218190935978204218190935+folder686b183442cb7653aa673c32c4fc
Folder Name: Archives/2012
metadata Name: {displayName = Archives/2012; }
Folder Key:
35978204218190935978204218190935+folder6d6b183442cb7653aa673c32c4fc
Folder Name: Deleted
metadata Name: {displayName = Deleted; }
Folder Key:
35978204218190935978204218190935+foldera16b183442cb7653aa673c32c4fc
Folder Name: IMIP
metadata Name: {displayName = IMIP; }
Folder Key:
35978204218190935978204218190935+folderabb6183442cb7653aa673c32c4fc
Folder Name: Saved
metadata Name: {displayName = Saved; }
Folder Key:
35978204218190935978204218190935+folderc4ca183442cb7653aa673c32c4fc
Folder Name: Templates
metadata Name: {displayName = Templates; }
Folder Key: 35978204218190935978204218190935+vtodo/personal
Folder Name: Personal Calendar
metadata Name: {displayName = Personal Calendar; }
Sincerely,
Sean M. Pappalardo
Sr. Networks Engineer
Renegade Technologies
spappala...@renegadetech.com
Office: (630) 631-6188
http://www.renegadetech.com
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Re: AW: [SOGo] ActiveSync on Samsung phone not working properly
from when I last tested Outlook 2013.) How can I tell which device is my phone? (I am fine with deleting the EAS data too for testing, so if anyone can tell me how to do that, it would be appreciated.) From what I see in the 'manage-eas listfolders' output it seems that the folders were never synced - no or empty metadata for syncCache and dateCache Try the following: - Remove the EAS account from your device - Delete EAS data for your mobile sogo-tool -v manage-eas resetdevice userid deviceid -Recreate the EAS account on your device -- users@sogo.nu https://inverse.ca/sogo/lists
Re: AW: [SOGo] ActiveSync on Samsung phone not working properly
Hello.
On 01/11/2015 01:24 AM, Thomas Fuehrer wrote:
Please provide an excerpt from sogo.log including the time when you send an
email
/Sending/ an E-mail actually works fine through the phone's Exchange
connector, but here's the log when I do so as you asked:
2015-01-12 13:58:18.341 sogod[1744] -[WEClientCapabilities
initWithRequest:]: Unknown WebClient: user-agent='RoadSync/3.0'
72.214.247.26 - - [12/Jan/2015:13:58:19 GMT] POST
/sogo/Microsoft-Server-ActiveSync?User=spappala...@renegadetech.comDeviceId=35978204218190935978204218190935DeviceType=RoadSyncClientV3Cmd=GetItemEstimate
HTTP/1.1 200 67/238 1.053 - - 492K
2015-01-12 13:58:20.1000 sogod[1744] -[WEClientCapabilities
initWithRequest:]: Unknown WebClient: user-agent='RoadSync/3.0'
2015-01-12 13:58:21.002 sogod[1744] Note: using 'UCS-2LE' on Linux.
Jan 12 13:58:21 sogod [1744]: 0x0x7fbee37b5650[NGSendMail] wrote 1,
length 297
72.214.247.26 - - [12/Jan/2015:13:58:22 GMT] POST
/sogo/Microsoft-Server-ActiveSync?User=spappala...@renegadetech.comDeviceId=35978204218190935978204218190935DeviceType=RoadSyncClientV3Cmd=SendMailSaveInSent=T
HTTP/1.1 200 0/309 1.344 - - 128K
and the output of:
sogo-tool -v manage-eas listdevices user-id
0x0x18808e0[SOGoCache] Cache cleanup interval set every 300.00 seconds
0x0x18808e0[SOGoCache] Using host(s) 'localhost' as server(s)
android1360434739524
35978204218190935978204218190935
D7080EED05684C898619E8445275DF65
I'm not sure which is the Samsung phone. I assume it's the 359 one.
sogo-tool -v manage-eas listfolders user-id device-id
For device 35978204218190935978204218190935:
0x0xbc5950[SOGoCache] Cache cleanup interval set every 300.00 seconds
0x0xbc5950[SOGoCache] Using host(s) 'localhost' as server(s)
Folder Key:
35978204218190935978204218190935+folder686b183442cb7653aa673c32c4fc
Folder Name: Archives/2012
metadata Name: {displayName = Archives/2012; }
Folder Key:
35978204218190935978204218190935+folder6d6b183442cb7653aa673c32c4fc
Folder Name: Deleted
metadata Name: {displayName = Deleted; }
Folder Key:
35978204218190935978204218190935+foldera16b183442cb7653aa673c32c4fc
Folder Name: IMIP
metadata Name: {displayName = IMIP; }
Folder Key: 35978204218190935978204218190935+vcard/personal
Folder Name: Personal Address Book
metadata Name: {displayName = Personal Address Book; }
Folder Key: 35978204218190935978204218190935+vcard/collected
Folder Name: Collected Address Book
metadata Name: {displayName = Collected Address Book; }
Folder Key:
35978204218190935978204218190935+folderbd6b183442cb7653aa673c32c4fc
Folder Name: INBOX
metadata Name: {displayName = INBOX; }
Folder Key:
35978204218190935978204218190935+folder796b183442cb7653aa673c32c4fc
Folder Name: Drafts
metadata Name: {displayName = Drafts; }
Folder Key:
35978204218190935978204218190935+foldere4b6183442cb7653aa673c32c4fc
Folder Name: Sent
metadata Name: {displayName = Sent; }
Folder Key:
35978204218190935978204218190935+foldere4410721186777536d0c3c32c4fc
Folder Name: Trash
metadata Name: {displayName = Trash; }
Folder Key:
35978204218190935978204218190935+folderabb6183442cb7653aa673c32c4fc
Folder Name: Saved
metadata Name: {displayName = Saved; }
Folder Key:
35978204218190935978204218190935+folderc4ca183442cb7653aa673c32c4fc
Folder Name: Templates
metadata Name: {displayName = Templates; }
Folder Key: 35978204218190935978204218190935+vevent/personal
Folder Name: Personal Calendar
metadata Name: {DateCache = {}; SyncCache = {}; SyncKey =
1420940008; displayName = Personal Calendar; }
Folder Key: 35978204218190935978204218190935+vtodo/personal
Folder Name: Personal Calendar
metadata Name: {DateCache = {}; SyncCache = {}; SyncKey =
1420940008; displayName = Personal Calendar; }
Interestingly, the folder list on the other all-numbers device (starting
with D708) shows more of my mail subfolders. (I think that may have been
from when I last tested Outlook 2013.) How can I tell which device is my
phone? (I am fine with deleting the EAS data too for testing, so if
anyone can tell me how to do that, it would be appreciated.)
Sincerely,
Sean M. Pappalardo
Sr. Networks Engineer
Renegade Technologies
spappala...@renegadetech.com
Office: (630) 631-6188
http://www.renegadetech.com
--
This communication, along with any documents, files or attachments, is
intended only for the use of the addressee and may contain confidential
information. If you are not the intended recipient, you are hereby
notified that any dissemination, distribution or copying of any
information contained in or attached to this communication is strictly
prohibited.
If you have received this message in error, please notify the sender
immediately and destroy the original communication and its attachments
without reading, printing or saving in any manner.
smime.p7s
Description: S/MIME
AW: [SOGo] ActiveSync on Samsung phone not working properly
Hi Sean! Please provide an excerpt from sogo.log including the time when you send an email and the output of: sogo-tool -v manage-eas listdevices user-id sogo-tool -v manage-eas listfolders user-id device-id Regards, Thomas -- users@sogo.nu https://inverse.ca/sogo/lists
