responding to a dropbox request on the mac or iPhone

2021-05-06 Thread Vicki Ratcliffe
 I have received a link for a dropbox request to upload a file to someone 
else’s dropbox.  After opening the file request link for dropbox and finding 
the file itself, what must I do to upload the file to the person’s dropbox?  do 
I need to copy and paste the file back to where the dropbox request link is and 
then hit the upload button or if using the mac hit enter on the file to select 
it for upload?

Vicki

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setting up team viewer on the mac to use with AIRA

2020-06-12 Thread Vicki Ratcliffe
 I have downloaded the team viewer app for the mac and everything is fine 
in that regard.  When I tried to use it with AIRA,the agent said that he could 
not see the desktop icons and told me to go to security and privacy settings 
not for team viewer but in the apple settings.  I later did this, selecting 
screen recording and saw that team viewer was listed.  It also said to hit the 
lock button to make changes and I assumed that I had to do this to give my 
permission.  I doo not see any checkbox now by team viewer but maybe the 
permission has been granted so how can I know if I have given permission to use 
team viewer with AIRA.

 any other suggestions or thoughts would be helpful.

Vicki
 

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Question about using page up or down with text edit on mac

2019-09-09 Thread Vicki Ratcliffe
 I have a couple documents in RTF format (one was not written in text edit 
but was converted to RTF and the other was written in text edit) and have tried 
the function key on the mac air with up or down arrow and the option key with 
up or down arrow.  I want to go from page to page in the document but nothing 
seems to take me to the top of each page.  I can scroll with the trackpad but 
was hoping that the keyboard command would work.  any suggestions?  Thanks.

Vicki
 

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Using google sheets on the iPhone or mac

2019-08-10 Thread Vicki Ratcliffe
Hello everyone.

 I have the google sheets and docs apps on my phone and need to update a 
spreadsheet that was shared with a group of people and me.  I found the cell 
that I wanted to update but when double tapping it, the keyboard did not come 
up.  I then found something on the bottom of the screen that said text formula 
so do I need to use that button to enter info in to a cell?  After updating the 
spreadsheet that will be shared with others, is there a command or gesture on 
the phone to save the info that I have updated?

 Also, I don’t anticipate needing to use google sheets often but would like 
to utilize the tool when needed.  Is the accessibility of this app better on 
the phone or mac and is there any step by step guide to use sheets on the phone?


 Thanks for any info that you can provide.

Vicki Ratcliffe

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Can not enter pass code on iPhone

2016-08-27 Thread Vicki Ratcliffe
 Perhaps someone can write to me off list at vicki.ratcli...@gmail.com to 
give suggestions.

 Yesterday I had my iPhone 5 on and when taking Amtrak home charged the 
phone.  When starting to charge it, I noticed that there was not any speech and 
I tried to enter the pass code when the screen reader finally worked.  When 
plugging the phone in to the mac today, it said “iphone disabled” and even last 
night after the speech came on, I could not enter a code.

 The phone is backed up to iTunes but iTunes does not connect to it using 
the mac since I can not enter the pass code.  Calling Apple, I learned that I 
would have to erase the phone and then restore it through iTunes.

 Will voiceover work using recovery mode or what is the best way to erase 
and restore the phone.  I have not forgotten the code at all but now do not 
have use of a phone.

 Thanks for any input that you can provide.

Vicki Ratcliffe

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Interesting situation about updating iPhone 5 and more

2016-03-30 Thread Vicki Ratcliffe
 When I learned that the new release for the update had been rolled out, I 
tried to do it with iTunes and still received the message saying “activation 
server temporarily unavailable”.  I then decided to go to the Apple store and 
after waiting two hours, (I knew that I would have to do so but just wanted to 
get the phone fixed) I spoke with someone who solved the problem.

 For some reason which the person said was rare, the phone had dropped my 
carrier and the update would not work when going through iTunes but worked when 
put in recovery mode.

 Also, when talking to apple staff, I asked about the new SE phone and was 
told that a lot of people were ordering the device because they wanted a 
smaller phone.

 after not having use of a phone for a week, I’m glad that the story has a 
happy ending in terms of not losing data and that I can now use all my apps and 
call a cab when out and about with the phone.  I’ve heard that the iPhone 7 
might not have an earphone jack but was told that this is still rumor.  Because 
I would like the latest technology, upgrading to the SE or iPhone 7 will be on 
my to-do list in the future.

 All of this made me realize how did we get through life without our phones 
 and I’m just so glad to have a working phone again.

Vicki
 

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Trouble with 9.3 activating iPhone

2016-03-24 Thread Vicki Ratcliffe
 Last night I installed 9.3 on the phone which is the 5 and not the 5S.  
The update went through but when activating the phone, after entering the apple 
ID and password, I received the message: try again. Your iPhone could not be 
activated because the activation server is temporarily unavailable.  Try 
connecting your phone to iTunes to activate it or wait for a couple minutes.  
If this problem persists contact Apple for support.

 I called Apple this morning and the person thought that the password might 
need to be reset and I changed it and tried to activate the phone via iTunes.  
I then called later and was told to sign in to iCloud, click on the device and 
remove it from the account and to then activate the phone.  

 I then tried this and was asked for my carrier which I selected and the 
phone will still not activate.

 This morning I went to the web and read that some older devices such as 
older iPads and phones are having issues to be activated with 9.3   Apple 
confirmed this so now I don’t have a phone to use.

 I’ve never had a problem to activate this phone at all and when calling 
Apple a few minutes ago heard that there is an extended wait time for support.

 can any of you give advice and any suggestion would be appreciated.  If 
you even wish to contact me off the list, the email is vicki.ratcli...@gmail.com


 Thanks in advance for your help.

Vicki

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Carbonite or other online backup system

2015-09-30 Thread Vicki Ratcliffe
 Does anyone know of an online backup system to use with the mac that will 
work for the trial process other than Carbonite?  I use a mac and want to move 
my subscription from the pc but the login screens for the trial process will 
not read anything with voiceover.  Maybe there is a better solution for the mac 
and I could use sighted assistance in the next couple weeks but would like to 
use a product whereby I can enter the info myself.  When I installed carbonite 
on the pc a few years ago, it worked fine.

 Any ideas?

Vicki

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Accessible App to use blackboard

2015-01-11 Thread Vicki Ratcliffe
 Perhaps someone can help with this issue.  I am taking a class at a local 
college and need to access info using blackboard.  I downloaded blackboard 
mobile learn but it would not open a pdf file in voicedream when using 
blackboard and some of the mobile learn buttons are not labeled.  Can anyone 
recommend an easy to use app for either the iPhone, iPad or mac to use with 
blackboard?  The college web site has a lot of inaccessible design and I use 
voiceover as the main reading method.

 Thanks for any help that can be offered.

Vicki
 

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Re: Using NLS cartridge with mac

2014-08-16 Thread Vicki Ratcliffe
 Thanks to everyone who responded to the issue about the cartridge and the 
problem was like Anna said about the firmware not being up-to-date.  I updated 
the firmware and the problem is solved.

Vicki

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Using NLS cartridges with mac

2014-08-15 Thread Vicki Ratcliffe
 I know that this does not relate to the iPhone so maybe someone can write 
me off list.  I have downloaded several books from bard to the mac and copied 
them to a cartridge and when inserting it in to the talking book player, I 
noticed that after each book, there is another book saying book error.  each 
actual book is there from beginning to end and these books that are book 
error are taking up space on the cartridge.  When I go in to the cartridge 
drive on the mac, only the actual four books are there.

 Any comments or help would be appreciated.

Vicki Ratcliffe
  

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Purchasing air printer to use with iPhone and mac air

2014-06-10 Thread Vicki Ratcliffe
Hello everyone.

 Feel free to write me off list as some of this information relates to the 
mac air.

 In April I bought a mac air, which I love, and need to purchase a new 
printer--one that I would like to use with the iPhone and mac air.  The driver 
for the printer that I have, hp lazar 1020, is not supported in mavericks and I 
was trying to use it from the US B port and it is not an air printer.  Apple 
has confirmed that the driver is not supported as well.  Here are my questions:

Can anyone recommend a printer to get which can be set up by a totally blind 
person and will the mac just recognize the drivers?

I have seen so many printers with touch screen menus and would like to avoid 
this or will the mac configure it without me having to use these menus?

Many printers also work as scanners and is it worth getting a printer only or 
one that serves as a scanner?  I will need to purchase scanningsoftware for the 
mac in time.

i also want to get a printer that will work with the iPhone and mac air and one 
which, hopefully, will still be supported when future operating systems are 
released for the mac and iPhone.

  Any comments or suggestions will be appreciated and my email address is 
vicki.ratcli...@gmail.com


Vicki

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