RE: Kindle on ipad issue

[Richard Turner]

Hi Fanus,

It appears there is only one way to email them and that is to find the contact 
us at the Amazon Help site and filling out a form.

Here is an article about that:

https://robots.net/tech/how-to-email-amazon-customer-service/

 

I hope it helps.  I would also suggest going to your Amazon Account and 
returning the book and maybe previous ones if it hasn’t been too long.  I 
forget how long you have to return an item.

 

Best of luck,

Richard, USA

"At the moment of commitment, the universe conspires to assist you."

-- Wolfgang Von Goethe 

 

My web site:  <https://www.turner42.com/> https://www.turner42.com/

 

Microsoft Windows Version 23H2 (OS Build 22631.3155) 

JAWS version 2024.2312.99

 

From: viphone@googlegroups.com  On Behalf Of Fanus 
Buys
Sent: Sunday, March 3, 2024 7:50 AM
To: viphone@googlegroups.com
Subject: Re: Kindle on ipad issue

 

Hello Richard

I live in South Africa, so it is very expensive to phone Amazon from this side. 
The interesting thing is that I tried the book on my Samsung phone and on a 
Chromebook and both have the same problem, so 3 different screen readers react 
the same. I also read a page with Seeing AI on my cell phone by pointing it to 
the iPad screen and Seeing AI had no problem to read correctly. The other 
interesting point is that when I read character by character I find that the 
letters c and e cause the problem.

 Regards

Fanus

 

 

On Sun, Mar 3, 2024 at 4:33 PM Richard Turner mailto:richardr_tur...@comcast.net> > wrote:

I am not finding an email for Amazon Accessibiblity. Perhaps they have a phone 
number. Remind me where you live? 

 

 

Richard, USA

“Grandma always told us, “Be careful when you pray for patience. God stores it 
on the other side of Hell and you will have to go through Hell to get it.”

-- Cedrick Bridgeforth

 

My web site: https://www.turner42.com/

 

 





On Mar 3, 2024, at 3:42 AM, Fanus Buys mailto:buys.fa...@gmail.com> > wrote:



Hello Richard

I usually use the Tessa South African English voice but I tried UK Daniel and 
US Samantha but the result is the same. I also changed to the font you 
suggested and I switched "detect language" on. The interesting fact is that my 
wife reads the text on the screen and she says everything looks fine. This is 
about the forth Kindle book where I encounter this. I have many other books 
which read correctly. I wonder if Kindle has an accessibility email address 
where I can report the issue?

Regards

Fanus

 

 

On Sun, Mar 3, 2024 at 12:09 AM Richard Turner mailto:richardr_tur...@comcast.net> > wrote:

I just tried a couple books from my Kindle library on my iPad Mini 6 and had no 
trouble.

 

1.  which voice are you using?

2.  is that your default voice?

3.  If it is, do you have detect language on under settings, VoiceOver, speech?

4.  Which font did you change to?

I had some trouble reading with the default font, so I changed it to Open 
Dyslexic and it reads fine.

The font makes no difference to me since I am totally blind, but apparently it 
made a difference to the app..

 

 

Richard, USA

"At the moment of commitment, the universe conspires to assist you."

-- Wolfgang Von Goethe 

 

My web site:  <https://www.turner42.com/> https://www.turner42.com/

 

Microsoft Windows Version 23H2 (OS Build 22631.3155) 

JAWS version 2024.2312.99

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Fanus Buys
Sent: Saturday, March 2, 2024 3:53 AM
To: viphone mailto:viphone@googlegroups.com> >
Subject: Kindle on ipad issue

 

Hello list

I purchased a kindle book and I made sure that the product details state that 
text to speech and screen readers are enabled but the book does not play 
correctly on my iPad. The moment I swipe down with two fingers for continuous 
reading it sounds if there are no spaces between words and if there are strange 
sounds, like a different language. I changed the font and size of text but the 
problem continues. Has anyone encountered this or should I just return the 
book. The problem is that it is not the first time that I encounter this 
problem and it is just strange that the kindle app can not read books meant for 
kindle.

Regards

Fanus

 

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Re: Kindle on ipad issue

[Fanus Buys]

Hello Richard
I live in South Africa, so it is very expensive to phone Amazon from this
side. The interesting thing is that I tried the book on my Samsung phone
and on a Chromebook and both have the same problem, so 3 different screen
readers react the same. I also read a page with Seeing AI on my cell phone
by pointing it to the iPad screen and Seeing AI had no problem to read
correctly. The other interesting point is that when I read character by
character I find that the letters c and e cause the problem.
 Regards
Fanus


On Sun, Mar 3, 2024 at 4:33 PM Richard Turner 
wrote:

> I am not finding an email for Amazon Accessibiblity. Perhaps they have a
> phone number. Remind me where you live?
>
>
> Richard, USA
>
> “Grandma always told us, “Be careful when you pray for patience. God
> stores it on the other side of Hell and you will have to go through Hell to
> get it.”
>
> -- Cedrick Bridgeforth
>
>
>
> My web site: https://www.turner42.com/
>
>
>
>
> On Mar 3, 2024, at 3:42 AM, Fanus Buys  wrote:
>
> 
> Hello Richard
> I usually use the Tessa South African English voice but I tried UK Daniel
> and US Samantha but the result is the same. I also changed to the font you
> suggested and I switched "detect language" on. The interesting fact is that
> my wife reads the text on the screen and she says everything looks fine.
> This is about the forth Kindle book where I encounter this. I have many
> other books which read correctly. I wonder if Kindle has an accessibility
> email address where I can report the issue?
> Regards
> Fanus
>
>
> On Sun, Mar 3, 2024 at 12:09 AM Richard Turner <
> richardr_tur...@comcast.net> wrote:
>
>> I just tried a couple books from my Kindle library on my iPad Mini 6 and
>> had no trouble.
>>
>>
>>
>> 1.  which voice are you using?
>>
>> 2.  is that your default voice?
>>
>> 3.  If it is, do you have detect language on under settings, VoiceOver,
>> speech?
>>
>> 4.  Which font did you change to?
>>
>> I had some trouble reading with the default font, so I changed it to Open
>> Dyslexic and it reads fine.
>>
>> The font makes no difference to me since I am totally blind, but
>> apparently it made a difference to the app..
>>
>>
>>
>>
>>
>> Richard, USA
>>
>> "At the moment of commitment, the universe conspires to assist you."
>>
>> -- Wolfgang Von Goethe
>>
>>
>>
>> My web site: https://www.turner42.com/
>>
>>
>>
>> Microsoft Windows Version 23H2 (OS Build 22631.3155)
>>
>> JAWS version 2024.2312.99
>>
>>
>>
>> *From:* viphone@googlegroups.com  *On Behalf
>> Of *Fanus Buys
>> *Sent:* Saturday, March 2, 2024 3:53 AM
>> *To:* viphone 
>> *Subject:* Kindle on ipad issue
>>
>>
>>
>> Hello list
>>
>> I purchased a kindle book and I made sure that the product details state
>> that text to speech and screen readers are enabled but the book does not
>> play correctly on my iPad. The moment I swipe down with two fingers for
>> continuous reading it sounds if there are no spaces between words and if
>> there are strange sounds, like a different language. I changed the font and
>> size of text but the problem continues. Has anyone encountered this or
>> should I just return the book. The problem is that it is not the first time
>> that I encounter this problem and it is just strange that the kindle app
>> can not read books meant for kindle.
>>
>> Regards
>>
>> Fanus
>>
>>
>>
>> --
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>> list.
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>> caraqu...@caraquinn.com
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>> http://www.mail-archive.com/viphone@googlegroups.com/
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>> .
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>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at
>> caraqu...@caraquinn.com

Re: Kindle on ipad issue

[Richard Turner]

I am not finding an email for Amazon Accessibiblity. Perhaps they have a phone number. Remind me where you live? Richard, USA“Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.”-- Cedrick Bridgeforth My web site: https://www.turner42.com/ On Mar 3, 2024, at 3:42 AM, Fanus Buys  wrote:Hello RichardI usually use the Tessa South African English voice but I tried UK Daniel and US Samantha but the result is the same. I also changed to the font you suggested and I switched "detect language" on. The interesting fact is that my wife reads the text on the screen and she says everything looks fine. This is about the forth Kindle book where I encounter this. I have many other books which read correctly. I wonder if Kindle has an accessibility email address where I can report the issue?RegardsFanusOn Sun, Mar 3, 2024 at 12:09 AM Richard Turner  wrote:I just tried a couple books from my Kindle library on my iPad Mini 6 and had no trouble. 1.  which voice are you using?2.  is that your default voice?3.  If it is, do you have detect language on under settings, VoiceOver, speech?4.  Which font did you change to?I had some trouble reading with the default font, so I changed it to Open Dyslexic and it reads fine.The font makes no difference to me since I am totally blind, but apparently it made a difference to the app..  Richard, USA"At the moment of commitment, the universe conspires to assist you." -- Wolfgang Von Goethe  My web site: https://www.turner42.com/ Microsoft Windows Version 23H2 (OS Build 22631.3155) JAWS version 2024.2312.99 From: viphone@googlegroups.com  On Behalf Of Fanus BuysSent: Saturday, March 2, 2024 3:53 AMTo: viphone Subject: Kindle on ipad issue Hello listI purchased a kindle book and I made sure that the product details state that text to speech and screen readers are enabled but the book does not play correctly on my iPad. The moment I swipe down with two fingers for continuous reading it sounds if there are no spaces between words and if there are strange sounds, like a different language. I changed the font and size of text but the problem continues. Has anyone encountered this or should I just return the book. The problem is that it is not the first time that I encounter this problem and it is just strange that the kindle app can not read books meant for kindle.RegardsFanus -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at:http://www.mail-archive.com/viphone@googlegroups.com/--- You received this message because you are subscribed to the Google Groups "VIPhone" group.To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com.To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/CA%2B_g1Kp0DW2itF-L1Bya4U8FjcWJBVhzUvVhQ%3DKu31-X%3DDvb_w%40mail.gmail.com.



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Re: Kindle on ipad issue

[Fanus Buys]

Hello Richard
I usually use the Tessa South African English voice but I tried UK Daniel
and US Samantha but the result is the same. I also changed to the font you
suggested and I switched "detect language" on. The interesting fact is that
my wife reads the text on the screen and she says everything looks fine.
This is about the forth Kindle book where I encounter this. I have many
other books which read correctly. I wonder if Kindle has an accessibility
email address where I can report the issue?
Regards
Fanus


On Sun, Mar 3, 2024 at 12:09 AM Richard Turner 
wrote:

> I just tried a couple books from my Kindle library on my iPad Mini 6 and
> had no trouble.
>
>
>
> 1.  which voice are you using?
>
> 2.  is that your default voice?
>
> 3.  If it is, do you have detect language on under settings, VoiceOver,
> speech?
>
> 4.  Which font did you change to?
>
> I had some trouble reading with the default font, so I changed it to Open
> Dyslexic and it reads fine.
>
> The font makes no difference to me since I am totally blind, but
> apparently it made a difference to the app..
>
>
>
>
>
> Richard, USA
>
> "At the moment of commitment, the universe conspires to assist you."
>
> -- Wolfgang Von Goethe
>
>
>
> My web site: https://www.turner42.com/
>
>
>
> Microsoft Windows Version 23H2 (OS Build 22631.3155)
>
> JAWS version 2024.2312.99
>
>
>
> *From:* viphone@googlegroups.com  *On Behalf Of
> *Fanus Buys
> *Sent:* Saturday, March 2, 2024 3:53 AM
> *To:* viphone 
> *Subject:* Kindle on ipad issue
>
>
>
> Hello list
>
> I purchased a kindle book and I made sure that the product details state
> that text to speech and screen readers are enabled but the book does not
> play correctly on my iPad. The moment I swipe down with two fingers for
> continuous reading it sounds if there are no spaces between words and if
> there are strange sounds, like a different language. I changed the font and
> size of text but the problem continues. Has anyone encountered this or
> should I just return the book. The problem is that it is not the first time
> that I encounter this problem and it is just strange that the kindle app
> can not read books meant for kindle.
>
> Regards
>
> Fanus
>
>
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or
> if you feel that a member's post is inappropriate, please contact the
> owners or moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at:
> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at
> caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> ---
> You received this message because you are subscribed to the Google Groups
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> 
> .
>
> --
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> Your V iPhone list moderator is Mark Taylor. Mark can be reached at:
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>
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> 
> .
>

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RE: Kindle on ipad issue

[Richard Turner]

I just tried a couple books from my Kindle library on my iPad Mini 6 and had no 
trouble.

 

1.  which voice are you using?

2.  is that your default voice?

3.  If it is, do you have detect language on under settings, VoiceOver, speech?

4.  Which font did you change to?

I had some trouble reading with the default font, so I changed it to Open 
Dyslexic and it reads fine.

The font makes no difference to me since I am totally blind, but apparently it 
made a difference to the app..

 

 

Richard, USA

"At the moment of commitment, the universe conspires to assist you."

-- Wolfgang Von Goethe 

 

My web site:   https://www.turner42.com/

 

Microsoft Windows Version 23H2 (OS Build 22631.3155) 

JAWS version 2024.2312.99

 

From: viphone@googlegroups.com  On Behalf Of Fanus 
Buys
Sent: Saturday, March 2, 2024 3:53 AM
To: viphone 
Subject: Kindle on ipad issue

 

Hello list

I purchased a kindle book and I made sure that the product details state that 
text to speech and screen readers are enabled but the book does not play 
correctly on my iPad. The moment I swipe down with two fingers for continuous 
reading it sounds if there are no spaces between words and if there are strange 
sounds, like a different language. I changed the font and size of text but the 
problem continues. Has anyone encountered this or should I just return the 
book. The problem is that it is not the first time that I encounter this 
problem and it is just strange that the kindle app can not read books meant for 
kindle.

Regards

Fanus

 

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 .
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 .

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caraqu...@caraquinn.com

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