Yes you should be covered.
Yes, it is best to take it to an Apple Store for this.
It could be a hardware issue too. Be sure to have backed up your phone before
taking it in as there is a good chance they will reinstall the iOS.
Richard, USA.
“What we think or what we know or what we believe is in the end of little
consequence. The only thing of consequence is what we do” ~ John Ruskin
My web site: https://www.turner42.com
> On Oct 8, 2022, at 6:13 PM, Wayne Merritt wrote:
>
> Hello. I am having a weird issue when media is playing on my iPhone 13 Pro.
> First off, I have iOS 16.0.2, and this issue is totally random when it
> occurs. I could be listening to a book, podcast, Internet radio stream, or a
> movie or show on a streaming service. At different times, the audio will
> suddenly stop, whether I pick up the phone, sit down at a table, grip the
> sides of the phone, or even touch the screen when the phone is locked. For a
> while, it happened once every other day or once a day, but recently it has
> started happening twice in 1 day. Usually I just restart the audio and
> everything is fine. It doesn't matter if I restart VoiceOver or the phone,
> the problem keeps happening. I got this phone July 31, and I don't remember
> this media problem happening during the first few weeks of having it. Even if
> it did, I wasn't in a position to do anything about it since I was going
> through some serious issues of my own in August. I just remembered another
> behavior. I was talking with a family member on the phone. I had them on
> speaker and had locked the phone. At some point during the call, my phone
> started randomly pushing the touch tone buttons. I didn't do it and the other
> person didn't do it either, I figure it must have been my phone that was
> acting up. I'm going to an Apple Store next week since this seems like a
> hardware issue. I have 2 questions. First, could this be a random iOS
> problem? And the other, I have the basic coverage plan from Apple that they
> give everyone who buys a new iPhone within the first year. Would I still be
> serviced under this plan with this weird issue? I'm thinking that if I go to
> an Apple Store and they run their tests on the phone, that I have a better
> chance of having my phone replaced. Thoughts?
>
> Warm regards,
>
> Wayne Merritt
> Sent from my iPhone 13 Pro
> Check out my GoodReads page:
> http://goodreads.com/waynesbooks
>
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