RE: itunes problem

[Anthony Borg]

Hi 

 

Many thanks for the useful info. 

 

From: viphone@googlegroups.com  On Behalf Of Isaac 
Hebert
Sent: 21 May 2020 16:55
To: viphone@googlegroups.com
Subject: Re: itunes problem

 

To reset your incripted backup password, go to settings, general reset.  Next 
choose reset all settings.  Then connect your phone to iTunes via your computer 
and then start a new incripted backup.  This is where you can create a new 
incripted  backup password.
 Here is a link to more info on this process.  

https://www.ifixit.com/Answers/View/276199/Need+to+restore+iPhone+but+iTunes+backup+password+forgotten
 

Sent from my iPhone





On May 21, 2020, at 3:56 AM, Anthony Borg mailto:anthonyborg...@gmail.com> > wrote:


Is there a way on how to reset an itunes encrypted password? If so, can have
an explanation please? 
Thanks in advance 

Anthony  

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Re: itunes problem

[Isaac Hebert]

To reset your incripted backup password, go to settings, general reset.  Next 
choose reset all settings.  Then connect your phone to iTunes via your computer 
and then start a new incripted backup.  This is where you can create a new 
incripted  backup password.
 Here is a link to more info on this process.  
https://www.ifixit.com/Answers/View/276199/Need+to+restore+iPhone+but+iTunes+backup+password+forgotten
 
Sent from my iPhone

> On May 21, 2020, at 3:56 AM, Anthony Borg  wrote:
> 
> 
> Is there a way on how to reset an itunes encrypted password? If so, can have
> an explanation please? 
> Thanks in advance 
> 
> Anthony  
> 
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Re: iTunes problem

[Jennie Facer]

Hi,

I'm sorry I didn't give you the full number. It is: 800-936-5900

Jenn

Jenn and Kumi

From: viphone@googlegroups.com <viphone@googlegroups.com> on behalf of Kay 
Malmquist <kay.malmqu...@gmail.com>
Sent: Saturday, August 26, 2017 9:10:52 PM
To: viphone@googlegroups.com
Subject: Re: iTunes problem

HI Jenn,
That number doesn't have enough digits.  Could you tell me the corrected one?  
I appreciate your help.

Kay Malmquist
kay.malmqu...@gmail.com<mailto:kay.malmqu...@gmail.com>
- Original Message -
From: Jennie Facer<mailto:jennie.fa...@gmail.com>
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> ; 
viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Sent: Saturday, August 26, 2017 9:09 PM
Subject: Re: iTunes problem

Hi Kay,

I don't know what that problem could be, but I kind of agree that it is a 
Microsoft issue. You can call the disability line for them and see what they 
have to say if she/he wants to. That number is:
936-59000

Jenn and Kumi

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
<viphone@googlegroups.com<mailto:viphone@googlegroups.com>> on behalf of Kay 
Malmquist <kay.malmqu...@gmail.com<mailto:kay.malmqu...@gmail.com>>
Sent: Saturday, August 26, 2017 7:46:39 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: iTunes problem

Hi all,
I am asking this for a friend.  She is trying to install the latest version of 
iTunes on her computer.  It has never had iTunes on it before and is a Windows 
7 64 bit computer.  When they try to install it about half way along on the 
install something comes up about publishing and then an error comes up.  They 
talked with an Apple rep on the disability line and tried disabling defender 
and still no go.  He said he thought it was a Microsoft issue and that was 
where it was left.  Any thoughts as to what might be happening?  Thanks much 
for any help.

Kay Malmquist
kay.malmqu...@gmail.com<mailto:kay.malmqu...@gmail.com>

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Re: iTunes problem

[Kay Malmquist]

HI Jenn,
That number doesn't have enough digits.  Could you tell me the corrected 
one?  I appreciate your help.

Kay Malmquist
kay.malmqu...@gmail.com

  - Original Message - 
  From: Jennie Facer
  To: viphone@googlegroups.com ; viphone@googlegroups.com
  Sent: Saturday, August 26, 2017 9:09 PM
  Subject: Re: iTunes problem


  Hi Kay,


  I don't know what that problem could be, but I kind of agree that it is a 
Microsoft issue. You can call the disability line for them and see what they 
have to say if she/he wants to. That number is:
  936-59000


  Jenn and Kumi

--

  From: viphone@googlegroups.com <viphone@googlegroups.com> on behalf of Kay 
Malmquist <kay.malmqu...@gmail.com>
  Sent: Saturday, August 26, 2017 7:46:39 PM
  To: viphone@googlegroups.com
  Subject: iTunes problem

  Hi all,
  I am asking this for a friend.  She is trying to install the latest 
version of iTunes on her computer.  It has never had iTunes on it before and 
is a Windows 7 64 bit computer.  When they try to install it about half way 
along on the install something comes up about publishing and then an error 
comes up.  They talked with an Apple rep on the disability line and tried 
disabling defender and still no go.  He said he thought it was a Microsoft 
issue and that was where it was left.  Any thoughts as to what might be 
happening?  Thanks much for any help.

  Kay Malmquist
  kay.malmqu...@gmail.com


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Re: iTunes problem

[Jennie Facer]

Hi Kay,

I don't know what that problem could be, but I kind of agree that it is a 
Microsoft issue. You can call the disability line for them and see what they 
have to say if she/he wants to. That number is:
936-59000

Jenn and Kumi

From: viphone@googlegroups.com  on behalf of Kay 
Malmquist 
Sent: Saturday, August 26, 2017 7:46:39 PM
To: viphone@googlegroups.com
Subject: iTunes problem

Hi all,
I am asking this for a friend.  She is trying to install the latest version of 
iTunes on her computer.  It has never had iTunes on it before and is a Windows 
7 64 bit computer.  When they try to install it about half way along on the 
install something comes up about publishing and then an error comes up.  They 
talked with an Apple rep on the disability line and tried disabling defender 
and still no go.  He said he thought it was a Microsoft issue and that was 
where it was left.  Any thoughts as to what might be happening?  Thanks much 
for any help.

Kay Malmquist
kay.malmqu...@gmail.com

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RE: iTunes problem, does anyone else have this problem?

[Alan Lemly]

I haven't upgraded either my iOS or my iTunes but I thought those running
iOS 7 had to upgrade to the latest iTunes release which came out recently
for it to work with iOS 7. Your problem seems to confirm this.

 

Alan Lemly

 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Cris Ali
Sent: Saturday, September 21, 2013 7:40 PM
To: viphone@googlegroups.com
Subject: iTunes problem, does anyone else have this problem?

 

Hello folks,

I upgraded my 4S from IOS six to IOS seven over wifi directly without using
the iTunes on my PC.  Now, anytime I connect my iPhone to my computer to
allow it to backup, I get this message: The iPhone Cris's iPhone cannot be
used because it requires iTunes version 11.0 or later. Go to www.itunes.com
to download  the latest version of iTunes.  and it gives me only one choice
which is an ok button to exit this screen.  I know that I Have the latest
version of iTunes.  I even uninstalled then reinstalled iTunes but I still
have this problem.  Any suggestions?

 

Regards,

 

Cris

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Re: iTunes problem, does anyone else have this problem?

[Fred Olver]

Allen, you are correct. One needs to upgrade their computer-supported I-tunes 
installation to 11.1 in order to be able to work with IOS7

Fred Olver 

 

Author of Dealing with Vision Loss  

 

have a look it just makes sense. 

http://www.dealingwithvisionloss.com

 

 


  - Original Message - 
  From: Alan Lemly 
  To: viphone@googlegroups.com 
  Sent: Saturday, September 21, 2013 8:07 PM
  Subject: RE: iTunes problem, does anyone else have this problem?


  I haven't upgraded either my iOS or my iTunes but I thought those running iOS 
7 had to upgrade to the latest iTunes release which came out recently for it to 
work with iOS 7. Your problem seems to confirm this.



  Alan Lemly



  -Original Message-
  From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cris Ali
  Sent: Saturday, September 21, 2013 7:40 PM
  To: viphone@googlegroups.com
  Subject: iTunes problem, does anyone else have this problem?



  Hello folks,

  I upgraded my 4S from IOS six to IOS seven over wifi directly without using 
the iTunes on my PC.  Now, anytime I connect my iPhone to my computer to allow 
it to backup, I get this message: The iPhone Cris's iPhone cannot be used 
because it requires iTunes version 11.0 or later. Go to www.itunes.com to 
download  the latest version of iTunes.  and it gives me only one choice which 
is an ok button to exit this screen.  I know that I Have the latest version of 
iTunes.  I even uninstalled then reinstalled iTunes but I still have this 
problem.  Any suggestions?



  Regards,



  Cris


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Re: iTunes problem, does anyone else have this problem?

[Raul A. Gallegos]

Just to be clear the iTunes version required is 11.1, not 11.0 or any 
variant in the 11.0 category.


--
Raul A. Gallegos
2013 is the first year since 1987 to have four different numbers. - 
Sheldon Cooper

Twitter and Facebook user ID: rau47

On 9/21/2013 8:07 PM, Alan Lemly wrote:

I haven't upgraded either my iOS or my iTunes but I thought those
running iOS 7 had to upgrade to the latest iTunes release which came out
recently for it to work with iOS 7. Your problem seems to confirm this.

Alan Lemly

-Original Message-
*From:* viphone@googlegroups.com [mailto:viphone@googlegroups.com] *On
Behalf Of *Cris Ali
*Sent:* Saturday, September 21, 2013 7:40 PM
*To:* viphone@googlegroups.com
*Subject:* iTunes problem, does anyone else have this problem?

Hello folks,

I upgraded my 4S from IOS six to IOS seven over wifi directly without
using the iTunes on my PC.  Now, anytime I connect my iPhone to my
computer to allow it to backup, I get this message: “The iPhone Cris’s
iPhone cannot be used because it requires iTunes version 11.0 or later.
Go to www.itunes.com http://www.itunes.com to download  the latest
version of iTunes.”  and it gives me only one choice which is an ok
button to exit this screen.  I know that I Have the latest version of
iTunes.  I even uninstalled then reinstalled iTunes but I still have
this problem.  Any suggestions?

Regards,

Cris

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Re: iTunes problem, does anyone else have this problem?

[Cris Ali]

Hello Alan,
The problem is that I already upgraded to the latest version of iTunes, but it 
is still not working.

Regards,

Cris

From: Alan Lemly 
Sent: Saturday, September 21, 2013 9:07 PM
To: viphone@googlegroups.com 
Subject: RE: iTunes problem, does anyone else have this problem?

I haven't upgraded either my iOS or my iTunes but I thought those running iOS 7 
had to upgrade to the latest iTunes release which came out recently for it to 
work with iOS 7. Your problem seems to confirm this.



Alan Lemly



-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cris Ali
Sent: Saturday, September 21, 2013 7:40 PM
To: viphone@googlegroups.com
Subject: iTunes problem, does anyone else have this problem?



Hello folks,

I upgraded my 4S from IOS six to IOS seven over wifi directly without using the 
iTunes on my PC.  Now, anytime I connect my iPhone to my computer to allow it 
to backup, I get this message: “The iPhone Cris’s iPhone cannot be used because 
it requires iTunes version 11.0 or later. Go to www.itunes.com to download  the 
latest version of iTunes.”  and it gives me only one choice which is an ok 
button to exit this screen.  I know that I Have the latest version of iTunes.  
I even uninstalled then reinstalled iTunes but I still have this problem.  Any 
suggestions?



Regards,



Cris

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Re: iTunes problem, does anyone else have this problem?

[Cris Ali]

Ah, this makes sense.  Thanks a lot for the clarification.

Regards,

Cris

-Original Message- 
From: Raul A. Gallegos

Sent: Saturday, September 21, 2013 9:09 PM
To: viphone@googlegroups.com
Subject: Re: iTunes problem, does anyone else have this problem?

Just to be clear the iTunes version required is 11.1, not 11.0 or any
variant in the 11.0 category.

--
Raul A. Gallegos
2013 is the first year since 1987 to have four different numbers. -
Sheldon Cooper
Twitter and Facebook user ID: rau47

On 9/21/2013 8:07 PM, Alan Lemly wrote:

I haven't upgraded either my iOS or my iTunes but I thought those
running iOS 7 had to upgrade to the latest iTunes release which came out
recently for it to work with iOS 7. Your problem seems to confirm this.

Alan Lemly

-Original Message-
*From:* viphone@googlegroups.com [mailto:viphone@googlegroups.com] *On
Behalf Of *Cris Ali
*Sent:* Saturday, September 21, 2013 7:40 PM
*To:* viphone@googlegroups.com
*Subject:* iTunes problem, does anyone else have this problem?

Hello folks,

I upgraded my 4S from IOS six to IOS seven over wifi directly without
using the iTunes on my PC.  Now, anytime I connect my iPhone to my
computer to allow it to backup, I get this message: “The iPhone Cris’s
iPhone cannot be used because it requires iTunes version 11.0 or later.
Go to www.itunes.com http://www.itunes.com to download  the latest
version of iTunes.”  and it gives me only one choice which is an ok
button to exit this screen.  I know that I Have the latest version of
iTunes.  I even uninstalled then reinstalled iTunes but I still have
this problem.  Any suggestions?

Regards,

Cris

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RE: iTunes problem, does anyone else have this problem?

[Alan Lemly]

Cris, I see now that you did mention already upgrading to the latest iTunes.
Have you launched iTunes without your 4S connected and confirmed that it is
iTunes 11.1 in the Help, About screen? Sorry I commented without thoroughly
reading your first message.

 

Alan Lemly

 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Cris Ali
Sent: Saturday, September 21, 2013 8:10 PM
To: viphone@googlegroups.com
Subject: Re: iTunes problem, does anyone else have this problem?

 

Hello Alan,

The problem is that I already upgraded to the latest version of iTunes, but
it is still not working.

 

Regards,

 

Cris

 

From: Alan Lemly mailto:wale...@gmail.com  

Sent: Saturday, September 21, 2013 9:07 PM

To: viphone@googlegroups.com 

Subject: RE: iTunes problem, does anyone else have this problem?

 

I haven't upgraded either my iOS or my iTunes but I thought those running
iOS 7 had to upgrade to the latest iTunes release which came out recently
for it to work with iOS 7. Your problem seems to confirm this.

 

Alan Lemly

 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Cris Ali
Sent: Saturday, September 21, 2013 7:40 PM
To: viphone@googlegroups.com
Subject: iTunes problem, does anyone else have this problem?

 

Hello folks,

I upgraded my 4S from IOS six to IOS seven over wifi directly without using
the iTunes on my PC.  Now, anytime I connect my iPhone to my computer to
allow it to backup, I get this message: The iPhone Cris's iPhone cannot be
used because it requires iTunes version 11.0 or later. Go to www.itunes.com
to download  the latest version of iTunes.  and it gives me only one choice
which is an ok button to exit this screen.  I know that I Have the latest
version of iTunes.  I even uninstalled then reinstalled iTunes but I still
have this problem.  Any suggestions?

 

Regards,

 

Cris

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Re: iTunes problem, does anyone else have this problem?

[Cris Ali]

Thanks Alan,
Now I found that I had version 11.0 not version 11.1.  So When I upgraded to 
11.1 the problem is solved.

Cheers,

Cris

From: Alan Lemly 
Sent: Saturday, September 21, 2013 9:29 PM
To: viphone@googlegroups.com 
Subject: RE: iTunes problem, does anyone else have this problem?

Cris, I see now that you did mention already upgrading to the latest iTunes. 
Have you launched iTunes without your 4S connected and confirmed that it is 
iTunes 11.1 in the Help, About screen? Sorry I commented without thoroughly 
reading your first message.



Alan Lemly



-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cris Ali
Sent: Saturday, September 21, 2013 8:10 PM
To: viphone@googlegroups.com
Subject: Re: iTunes problem, does anyone else have this problem?



Hello Alan,

The problem is that I already upgraded to the latest version of iTunes, but it 
is still not working.



Regards,



Cris



From: Alan Lemly 

Sent: Saturday, September 21, 2013 9:07 PM

To: viphone@googlegroups.com 

Subject: RE: iTunes problem, does anyone else have this problem?



I haven't upgraded either my iOS or my iTunes but I thought those running iOS 7 
had to upgrade to the latest iTunes release which came out recently for it to 
work with iOS 7. Your problem seems to confirm this.



Alan Lemly



-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cris Ali
Sent: Saturday, September 21, 2013 7:40 PM
To: viphone@googlegroups.com
Subject: iTunes problem, does anyone else have this problem?



Hello folks,

I upgraded my 4S from IOS six to IOS seven over wifi directly without using the 
iTunes on my PC.  Now, anytime I connect my iPhone to my computer to allow it 
to backup, I get this message: “The iPhone Cris’s iPhone cannot be used because 
it requires iTunes version 11.0 or later. Go to www.itunes.com to download  the 
latest version of iTunes.”  and it gives me only one choice which is an ok 
button to exit this screen.  I know that I Have the latest version of iTunes.  
I even uninstalled then reinstalled iTunes but I still have this problem.  Any 
suggestions?



Regards,



Cris

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RE: iTunes problem, does anyone else have this problem?

[Sieghard Weitzel]

When you did you upgrade your iTunes? The message actually says you need
iTunes 11.1 and if you upgraded before Wednesday you don't have it because
iTunes 11.1 was released the same day iOS 7 came out.

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Cris Ali
Sent: Saturday, September 21, 2013 5:40 PM
To: viphone@googlegroups.com
Subject: iTunes problem, does anyone else have this problem?

 

Hello folks,

I upgraded my 4S from IOS six to IOS seven over wifi directly without using
the iTunes on my PC.  Now, anytime I connect my iPhone to my computer to
allow it to backup, I get this message: The iPhone Cris's iPhone cannot be
used because it requires iTunes version 11.0 or later. Go to www.itunes.com
to download  the latest version of iTunes.  and it gives me only one choice
which is an ok button to exit this screen.  I know that I Have the latest
version of iTunes.  I even uninstalled then reinstalled iTunes but I still
have this problem.  Any suggestions?

 

Regards,

 

Cris

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RE: iTunes problem Solving

[Sieghard Weitzel]

Hi Sandy,

 

First of all, you can manually backup to your computer even when iCloud
backup is on, I do it all the time.

 

As for your problem, does the computer recognize your iPhone? That would be
the first thing to find out, do you get the USB device connect sound? If so,
do you see your iPhone in Computer or My Computer if you are still on
XP? If not, does your cable charge the phone when it's plugged into the wall
charger? There is always a possibility that your cable is defective and it's
usually the first thing you want to rule out.

 

Regards,

Sieghard

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sandy Finley
Sent: Saturday, March 09, 2013 4:27 AM
To: 'VIAPHONE'
Subject: iTunes problem Solving

 

When I try to sync my phone with my PC I get a message that the syncing is
disabled and I don't even know how to begin problem solving.  I turned off
the iCloud back up because I know I cannot back up on the computer if iCloud
backup is enabled.

When I go into itunes WIFI Sync in Settings  I get the message that says,
to enable WIFI syncing with iTunes, connect to iTunes on your computer
using a cable and click sync with this iPhone over WIFI. Just beyond that
is a Sync now button; it's grayed out. Just past that it says, Sync or
review when Hips available.  This is not a button. 

 

In iTunes itself, everything under Devices in the file menu is disabled, 

 

I will go back to Jonathan's excellent podcasts about iTunes 11 but I really
don't know how to problem solve this one.

 

Sandy

Sandy

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RE: iTunes problem Solving

[Sandy Finley]

Hi, sieghard.   It's funny; just after I wrote my message this morning I
realized that the computer is not recognizing the phone; it's not even
allowing the phone to charge when plugged into the computer.  I tested the
cable and it's not defective. You talked about backing up your phone
manually;; how do you do that? And is backing up the same as sync? I want my
bookmarks from IE and my calendar  and address book to sync with my phone.

 

 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Saturday, March 09, 2013 12:55 PM
To: viphone@googlegroups.com
Subject: RE: iTunes problem Solving

 

Hi Sandy,

 

First of all, you can manually backup to your computer even when iCloud
backup is on, I do it all the time.

 

As for your problem, does the computer recognize your iPhone? That would be
the first thing to find out, do you get the USB device connect sound? If so,
do you see your iPhone in Computer or My Computer if you are still on
XP? If not, does your cable charge the phone when it's plugged into the wall
charger? There is always a possibility that your cable is defective and it's
usually the first thing you want to rule out.

 

Regards,

Sieghard

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sandy Finley
Sent: Saturday, March 09, 2013 4:27 AM
To: 'VIAPHONE'
Subject: iTunes problem Solving

 

When I try to sync my phone with my PC I get a message that the syncing is
disabled and I don't even know how to begin problem solving.  I turned off
the iCloud back up because I know I cannot back up on the computer if iCloud
backup is enabled.

When I go into itunes WIFI Sync in Settings  I get the message that says,
to enable WIFI syncing with iTunes, connect to iTunes on your computer
using a cable and click sync with this iPhone over WIFI. Just beyond that
is a Sync now button; it's grayed out. Just past that it says, Sync or
review when Hips available.  This is not a button. 

 

In iTunes itself, everything under Devices in the file menu is disabled, 

 

I will go back to Jonathan's excellent podcasts about iTunes 11 but I really
don't know how to problem solve this one.

 

Sandy

Sandy

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RE: iTunes problem Solving

[Sieghard Weitzel]

Are you plugging your phone into a USB hub or a USB port directly on the
computer? Anyhow, just try a different USB port and see if the computer
charges the phone or recognizes it.

 

Have you tried a different USB port?

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sandy Finley
Sent: Saturday, March 09, 2013 12:52 PM
To: viphone@googlegroups.com
Subject: RE: iTunes problem Solving

 

Hi, sieghard.   It's funny; just after I wrote my message this morning I
realized that the computer is not recognizing the phone; it's not even
allowing the phone to charge when plugged into the computer.  I tested the
cable and it's not defective. You talked about backing up your phone
manually;; how do you do that? And is backing up the same as sync? I want my
bookmarks from IE and my calendar  and address book to sync with my phone.

 

 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Saturday, March 09, 2013 12:55 PM
To: viphone@googlegroups.com
Subject: RE: iTunes problem Solving

 

Hi Sandy,

 

First of all, you can manually backup to your computer even when iCloud
backup is on, I do it all the time.

 

As for your problem, does the computer recognize your iPhone? That would be
the first thing to find out, do you get the USB device connect sound? If so,
do you see your iPhone in Computer or My Computer if you are still on
XP? If not, does your cable charge the phone when it's plugged into the wall
charger? There is always a possibility that your cable is defective and it's
usually the first thing you want to rule out.

 

Regards,

Sieghard

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sandy Finley
Sent: Saturday, March 09, 2013 4:27 AM
To: 'VIAPHONE'
Subject: iTunes problem Solving

 

When I try to sync my phone with my PC I get a message that the syncing is
disabled and I don't even know how to begin problem solving.  I turned off
the iCloud back up because I know I cannot back up on the computer if iCloud
backup is enabled.

When I go into itunes WIFI Sync in Settings  I get the message that says,
to enable WIFI syncing with iTunes, connect to iTunes on your computer
using a cable and click sync with this iPhone over WIFI. Just beyond that
is a Sync now button; it's grayed out. Just past that it says, Sync or
review when Hips available.  This is not a button. 

 

In iTunes itself, everything under Devices in the file menu is disabled, 

 

I will go back to Jonathan's excellent podcasts about iTunes 11 but I really
don't know how to problem solve this one.

 

Sandy

Sandy

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Re: Itunes Problem!

[Kerri Kosten]

Hi:

I got it now!

Thanks so much!
Kerri

On 12/24/12, Woody Anna Dresner wadres...@att.net wrote:
 Hi,

 Delete the song, being sure to check the box to remove it from iCloud. Your
 other copy is probably still in iCloud. If not, bring up the context menu
 and choose Add to iCloud.

 Best,
 Anna



 On Dec 24, 2012, at 2:54 PM, Kerri Kosten kerrik2...@gmail.com wrote:

 Hi Arnold and Everyone:

 Okay, this solved my initial problem but now it has created another one
 lol.
 I guess sometime today the song did in fact download to my PC.
 However, as soon as I saw this response I automatically went into the
 store and tried to redownload the song without checking my library
 first to see if the song had in fact downloaded.
 Now I have two copies of the song in my library.
 I tried to delete one copy but then it got replaced with a copy of the
 song from ICloud.
 I tried to delete this copy but it said if I deleted it it would
 delete it from my Itunes match and ICloud, which I don't want it to
 do.
 I just want one copy of the song in my library but I also want the
 song in my Icloud and such too.
 Is there any way to remove the duplicate of the song from ICloud
 without deleting it completely?
 Oh, and I learned my lesson lol. If a song doesn't show up right away
 wait either a few hours or until the next day and it will likely be
 there. Also, check your library first before trying to redownload a
 song or you will get duplicates g!!

 Thanks so much!
 Kerri

 On 12/24/12, Arnold Schmidt arno...@mindspring.com wrote:
 Luckily, we are only talking about one song here, so if the following
 does
 not work, you only will be out the price of one song.  In the past, when
 something went wrong with a  download in ITunes, and I was willing to
 repurchase it if I had to, it told me I had already purchased it and
 wanted

 to know if I wanted to redownload it for free.  If your computer and
 phone
 use the same Apple ID,go back to the song on your computer, and go
 through
 the purchasing sequence, and see if it lets you download it for free.

 Arnold Schmidt
 - Original Message -
 From: Kerri Kosten kerrik2...@gmail.com
 To: viphone viphone@googlegroups.com
 Sent: Monday, December 24, 2012 3:35 AM
 Subject: Itunes Problem!


 Hi Everyone:

 First, I appologize if this message is off-topic.
 I am having a bit of a problem with Itunes I can't seem to solve.
 I have my Itunes set up so when I download music on my Iphone when I
 open Itunes on my computer it automatically downloads the music to my
 computer.
 Earlier today, I purchased a song called I Knew You Were Trouble by
 Taylor Swift. The song is downloaded on my phone.
 When I opened Itunes on my pc it said it was downloading a few items
 and then it made the sound it makes once it is finished downloading
 something.
 I went to check for the Taylor Swift song and it is not there.
 I checked my phone and the song is on there.
 I updated my Itunes match just to make sure that wasn't the problem.
 My Itunes match says it is updated.
 I went into my phone and checked the settings under Itunes to make
 sure automatically download purchases was still turned on. Everything
 is fine there.
 I even went into the store section on the pc and hit the check for
 available downloads button and it said all purchases have been
 downloaded.
 I tried doing a general search for the title of the song in case it
 might be listed under another artist or something.
 No results came up.
 So, does anyone know how I can get this song which is downloaded on my
 phone to download on my computer?
 Is the only way to sync my phone to Itunes through USB and then
 transfer the song that way?

 Thanks!
 Kerri

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 You 

Re: Itunes Problem!

[Arnold Schmidt]

Luckily, we are only talking about one song here, so if the following does 
not work, you only will be out the price of one song.  In the past, when 
something went wrong with a  download in ITunes, and I was willing to 
repurchase it if I had to, it told me I had already purchased it and wanted 
to know if I wanted to redownload it for free.  If your computer and phone 
use the same Apple ID,go back to the song on your computer, and go through 
the purchasing sequence, and see if it lets you download it for free.


Arnold Schmidt
- Original Message - 
From: Kerri Kosten kerrik2...@gmail.com

To: viphone viphone@googlegroups.com
Sent: Monday, December 24, 2012 3:35 AM
Subject: Itunes Problem!



Hi Everyone:

First, I appologize if this message is off-topic.
I am having a bit of a problem with Itunes I can't seem to solve.
I have my Itunes set up so when I download music on my Iphone when I
open Itunes on my computer it automatically downloads the music to my
computer.
Earlier today, I purchased a song called I Knew You Were Trouble by
Taylor Swift. The song is downloaded on my phone.
When I opened Itunes on my pc it said it was downloading a few items
and then it made the sound it makes once it is finished downloading
something.
I went to check for the Taylor Swift song and it is not there.
I checked my phone and the song is on there.
I updated my Itunes match just to make sure that wasn't the problem.
My Itunes match says it is updated.
I went into my phone and checked the settings under Itunes to make
sure automatically download purchases was still turned on. Everything
is fine there.
I even went into the store section on the pc and hit the check for
available downloads button and it said all purchases have been
downloaded.
I tried doing a general search for the title of the song in case it
might be listed under another artist or something.
No results came up.
So, does anyone know how I can get this song which is downloaded on my
phone to download on my computer?
Is the only way to sync my phone to Itunes through USB and then
transfer the song that way?

Thanks!
Kerri

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Re: Itunes Problem!

[Kerri Kosten]

Hi Arnold and Everyone:

Okay, this solved my initial problem but now it has created another one lol.
I guess sometime today the song did in fact download to my PC.
However, as soon as I saw this response I automatically went into the
store and tried to redownload the song without checking my library
first to see if the song had in fact downloaded.
Now I have two copies of the song in my library.
I tried to delete one copy but then it got replaced with a copy of the
song from ICloud.
I tried to delete this copy but it said if I deleted it it would
delete it from my Itunes match and ICloud, which I don't want it to
do.
I just want one copy of the song in my library but I also want the
song in my Icloud and such too.
Is there any way to remove the duplicate of the song from ICloud
without deleting it completely?
Oh, and I learned my lesson lol. If a song doesn't show up right away
wait either a few hours or until the next day and it will likely be
there. Also, check your library first before trying to redownload a
song or you will get duplicates g!!

Thanks so much!
Kerri

On 12/24/12, Arnold Schmidt arno...@mindspring.com wrote:
 Luckily, we are only talking about one song here, so if the following does
 not work, you only will be out the price of one song.  In the past, when
 something went wrong with a  download in ITunes, and I was willing to
 repurchase it if I had to, it told me I had already purchased it and wanted

 to know if I wanted to redownload it for free.  If your computer and phone
 use the same Apple ID,go back to the song on your computer, and go through
 the purchasing sequence, and see if it lets you download it for free.

 Arnold Schmidt
 - Original Message -
 From: Kerri Kosten kerrik2...@gmail.com
 To: viphone viphone@googlegroups.com
 Sent: Monday, December 24, 2012 3:35 AM
 Subject: Itunes Problem!


 Hi Everyone:

 First, I appologize if this message is off-topic.
 I am having a bit of a problem with Itunes I can't seem to solve.
 I have my Itunes set up so when I download music on my Iphone when I
 open Itunes on my computer it automatically downloads the music to my
 computer.
 Earlier today, I purchased a song called I Knew You Were Trouble by
 Taylor Swift. The song is downloaded on my phone.
 When I opened Itunes on my pc it said it was downloading a few items
 and then it made the sound it makes once it is finished downloading
 something.
 I went to check for the Taylor Swift song and it is not there.
 I checked my phone and the song is on there.
 I updated my Itunes match just to make sure that wasn't the problem.
 My Itunes match says it is updated.
 I went into my phone and checked the settings under Itunes to make
 sure automatically download purchases was still turned on. Everything
 is fine there.
 I even went into the store section on the pc and hit the check for
 available downloads button and it said all purchases have been
 downloaded.
 I tried doing a general search for the title of the song in case it
 might be listed under another artist or something.
 No results came up.
 So, does anyone know how I can get this song which is downloaded on my
 phone to download on my computer?
 Is the only way to sync my phone to Itunes through USB and then
 transfer the song that way?

 Thanks!
 Kerri

 --
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Re: Itunes Problem!

[Woody Anna Dresner]

Hi,

Delete the song, being sure to check the box to remove it from iCloud. Your 
other copy is probably still in iCloud. If not, bring up the context menu and 
choose Add to iCloud.

Best,
Anna



On Dec 24, 2012, at 2:54 PM, Kerri Kosten kerrik2...@gmail.com wrote:

 Hi Arnold and Everyone:
 
 Okay, this solved my initial problem but now it has created another one lol.
 I guess sometime today the song did in fact download to my PC.
 However, as soon as I saw this response I automatically went into the
 store and tried to redownload the song without checking my library
 first to see if the song had in fact downloaded.
 Now I have two copies of the song in my library.
 I tried to delete one copy but then it got replaced with a copy of the
 song from ICloud.
 I tried to delete this copy but it said if I deleted it it would
 delete it from my Itunes match and ICloud, which I don't want it to
 do.
 I just want one copy of the song in my library but I also want the
 song in my Icloud and such too.
 Is there any way to remove the duplicate of the song from ICloud
 without deleting it completely?
 Oh, and I learned my lesson lol. If a song doesn't show up right away
 wait either a few hours or until the next day and it will likely be
 there. Also, check your library first before trying to redownload a
 song or you will get duplicates g!!
 
 Thanks so much!
 Kerri
 
 On 12/24/12, Arnold Schmidt arno...@mindspring.com wrote:
 Luckily, we are only talking about one song here, so if the following does
 not work, you only will be out the price of one song.  In the past, when
 something went wrong with a  download in ITunes, and I was willing to
 repurchase it if I had to, it told me I had already purchased it and wanted
 
 to know if I wanted to redownload it for free.  If your computer and phone
 use the same Apple ID,go back to the song on your computer, and go through
 the purchasing sequence, and see if it lets you download it for free.
 
 Arnold Schmidt
 - Original Message -
 From: Kerri Kosten kerrik2...@gmail.com
 To: viphone viphone@googlegroups.com
 Sent: Monday, December 24, 2012 3:35 AM
 Subject: Itunes Problem!
 
 
 Hi Everyone:
 
 First, I appologize if this message is off-topic.
 I am having a bit of a problem with Itunes I can't seem to solve.
 I have my Itunes set up so when I download music on my Iphone when I
 open Itunes on my computer it automatically downloads the music to my
 computer.
 Earlier today, I purchased a song called I Knew You Were Trouble by
 Taylor Swift. The song is downloaded on my phone.
 When I opened Itunes on my pc it said it was downloading a few items
 and then it made the sound it makes once it is finished downloading
 something.
 I went to check for the Taylor Swift song and it is not there.
 I checked my phone and the song is on there.
 I updated my Itunes match just to make sure that wasn't the problem.
 My Itunes match says it is updated.
 I went into my phone and checked the settings under Itunes to make
 sure automatically download purchases was still turned on. Everything
 is fine there.
 I even went into the store section on the pc and hit the check for
 available downloads button and it said all purchases have been
 downloaded.
 I tried doing a general search for the title of the song in case it
 might be listed under another artist or something.
 No results came up.
 So, does anyone know how I can get this song which is downloaded on my
 phone to download on my computer?
 Is the only way to sync my phone to Itunes through USB and then
 transfer the song that way?
 
 Thanks!
 Kerri
 
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