Re: My Verizon App and Degradation of #Accessibility is it just me?

[Robert Hill]

Hi all,

I'm finding the my Verizon app to be a pain to work with both on my iPhone and 
Mac.

What is the current phone number for accessibility?
I'm wanting to ask some questions about features of a couple of phones I'm 
considering purchasing?

Thanks for any information.

Bob Hill


> On Apr 18, 2020, at 3:24 AM, Robin Frost  wrote:
> 
> I disagree until recently I found it to be quite usable with #VoiceOver and 
> actually the my bill area is one facet of the app which still works rather 
> well.
> 
> Take good care.
> 
> Robin
> 
> 
> 
> On 4/18/2020 1:16 AM, Dennis Long wrote:
>> There app isn’t that accessible.
>>  
>> From: viphone@googlegroups.com  
>>   On Behalf Of 
>> Mary Jo Partyka
>> Sent: Friday, April 17, 2020 8:48 PM
>> To: 'Karen Delzer' via VIPhone  
>> 
>> Subject: Re: My Verizon App and Degradation of #Accessibility is it just me?
>>  
>> Hi, Robin,
>>  
>> I started using the myverizon app to pay my bill and at first it seemed easy 
>> but then it got trickier.  I finally decided to do auto pay so I didn’t have 
>> to go on the site every month.  It is frustrating that when these sites 
>> change, the webmasters don’t  realize that it is harder for blind people to 
>> figure out what to do.   It would be easier if they had a mobile app like 
>> Bank of America which I use. 
>> 
>> 
>> On Apr 17, 2020, at 8:40 PM, Robin Frost > > wrote:
>>  
>> Hi,
>> I hope this finds all safe and well and having all you need in terms of food 
>> and supplies and the means to get them if you need.
>> Today I'm writing to ask if any other list members are customers of Verizon 
>> Wireless in the USA and make use of their My Verizon app for account 
>> management purposes.
>> Just as the great shut down of the world began they rolled out an update to 
>> their app and immediately I noticed two areas where accessibility seemed to 
>> take a hit. Namely the manage plans and devices area and the settings area. 
>> Interestingly a friend of mine says in her app managing plans and devices 
>> still appear as separate sections. By me they are combined and when one 
>> enters that screen VoiceOver is reading very little virtually nothing when 
>> swiping left to right and a tiny bit more when exploring the screen by touch 
>> but not swiping. My experience is similar in settings.
>> Can anyone else reproduce this and if so would you join me in reporting this 
>> degradation of accessibility to Verizon through the feedback section of the 
>> app which is still accessible and through @VZWSupport on Twitter? I have 
>> reported it via both channels but have little hope at this point for a 
>> resolution as those who are manning their twitter don't seem to have much 
>> knowledge of Accessibility issues and the feedback via the app has gotten no 
>> response.
>> I'll be curious if others have differing experiences than I am having as for 
>> now doing things like paying off devices or upgrading them doesn't seem to 
>> be manageable via the app at all as far as I'm concerned.
>> Thanks in advance.
>> Take good care.
>> Robin
>>  
>>  
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Re: My Verizon App and Degradation of #Accessibility is it just me?

[Robin Frost]

  
I disagree until recently I found it
to be quite usable with #VoiceOver and actually the my bill area
is one facet of the app which still works rather well.
Take good care.
Robin


On 4/18/2020 1:16 AM, Dennis Long
  wrote:


  
  
  
  
There app isn’t that accessible.
 

  
From: viphone@googlegroups.com
   On Behalf Of Mary
  Jo Partyka
  Sent: Friday, April 17, 2020 8:48 PM
  To: 'Karen Delzer' via VIPhone
  
  Subject: Re: My Verizon App and Degradation of
  #Accessibility is it just me?
  

 
Hi, Robin,

   


  I started using the myverizon app to pay
my bill and at first it seemed easy but then it got
trickier.  I finally decided to do auto pay so I didn’t have
to go on the site every month.  It is frustrating that when
these sites change, the webmasters don’t  realize that it is
harder for blind people to figure out what to do.   It would
be easier if they had a mobile app like Bank of America
which I use. 
  

  
  

  
On Apr 17, 2020, at 8:40 PM, Robin
  Frost 
  wrote:
  
   
  

  Hi,
  I hope this finds all safe and
  well and having all you need in terms of food and
  supplies and the means to get them if you need.
  Today I'm writing to ask if any
  other list members are customers of Verizon
  Wireless in the USA and make use of their My
  Verizon app for account management purposes.
  Just as the great shut down of
  the world began they rolled out an update to their
  app and immediately I noticed two areas where
  accessibility seemed to take a hit. Namely the
  manage plans and devices area and the settings
  area. Interestingly a friend of mine says in her
  app managing plans and devices still appear as
  separate sections. By me they are combined and
  when one enters that screen VoiceOver is reading
  very little virtually nothing when swiping left to
  right and a tiny bit more when exploring the
  screen by touch but not swiping. My experience is
  similar in settings.
  Can anyone else reproduce this
  and if so would you join me in reporting this
  degradation of accessibility to Verizon through
  the feedback section of the app which is still
  accessible and through @VZWSupport on Twitter? I
  have reported it via both channels but have little
  hope at this point for a resolution as those who
  are manning their twitter don't seem to have much
  knowledge of Accessibility issues and the feedback
  via the app has gotten no response.
  I'll be curious if others have
  differing experiences than I am having as for now
  doing things like paying off devices or upgrading
  them doesn't seem to be manageable via the app at
  all as far as I'm concerned.
  Thanks in advance.
  Take good care.
  Robin
   


   

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Re: My Verizon App and Degradation of #Accessibility is it just me?

[Robin Frost]

  
Hi,
I salute you and am glad you got the
help you needed. I didn't have to wait Friday either but didn't
get anyone who could address my issue. And while I'm glad there
are work arounds for others that shouldn't negate the fact that
the app should be made to work. Nor has anyone indicated whether
the app is or isn't working in the specific areas asked about.
Take good care.
Robin


On 4/18/2020 1:16 AM, Dennis Long
  wrote:


  
  
  
  
I called them on Friday didn’t have to
  wait.  
 

  
From: viphone@googlegroups.com
   On Behalf Of Robin
  Frost
  Sent: Friday, April 17, 2020 9:37 PM
  To: viphone@googlegroups.com
  Subject: Re: My Verizon App and Degradation of
  #Accessibility is it just me?
  

 
Hi,
they
do have a mobile app for #iOS and I'd assume for Android as
well. That's the app to which I'm referring. I find their
web site a bit easier to use but still if others can manage
their accounts on the go through the app we should too and
were able to with ease once upon a day.
Robin
 

  On 4/17/2020 8:47 PM, Mary Jo Partyka
wrote:


  Hi, Robin, 
  
 
  
  
I started using the myverizon app to
  pay my bill and at first it seemed easy but then it got
  trickier.  I finally decided to do auto pay so I didn’t
  have to go on the site every month.  It is frustrating
  that when these sites change, the webmasters don’t
   realize that it is harder for blind people to figure out
  what to do.   It would be easier if they had a mobile app
  like Bank of America which I use. 

  


  

  On Apr 17, 2020, at 8:40 PM,
Robin Frost 
wrote:

 

  
Hi,
I hope this finds all safe
and well and having all you need in terms of
food and supplies and the means to get them if
you need.
Today I'm writing to ask if
any other list members are customers of Verizon
Wireless in the USA and make use of their My
Verizon app for account management purposes.
Just as the great shut down
of the world began they rolled out an update to
their app and immediately I noticed two areas
where accessibility seemed to take a hit. Namely
the manage plans and devices area and the
settings area. Interestingly a friend of mine
says in her app managing plans and devices still
appear as separate sections. By me they are
combined and when one enters that screen
VoiceOver is reading very little virtually
nothing when swiping left to right and a tiny
bit more when exploring the screen by touch but
not swiping. My experience is similar in
settings.
Can anyone else reproduce
this and if so would you join me in reporting
this degradation of accessibility to Verizon
through the feedback section of the app which is
still accessible and through @VZWSupport on
Twitter? I have reported it via both channels
but have little hope at this point for a
resolution as those who are manning their
twitter don't seem to have much knowledge of
Accessibility issues and the feedback via the
app has gotten no response.
I'll be curious if others
have differing experiences than I am having as
for now doing things like paying off devices or
upgrading them doesn't seem to be manageable via
the app at all as far as I'm concerned.
Thanks in advance.
Take good care.
Robin
 
  
  
 
  
   

RE: My Verizon App and Degradation of #Accessibility is it just me?

[Dennis Long]

There app isn’t that accessible.

 

From: viphone@googlegroups.com  On Behalf Of Mary Jo 
Partyka
Sent: Friday, April 17, 2020 8:48 PM
To: 'Karen Delzer' via VIPhone 
Subject: Re: My Verizon App and Degradation of #Accessibility is it just me?

 

Hi, Robin,

 

I started using the myverizon app to pay my bill and at first it seemed easy 
but then it got trickier.  I finally decided to do auto pay so I didn’t have to 
go on the site every month.  It is frustrating that when these sites change, 
the webmasters don’t  realize that it is harder for blind people to figure out 
what to do.   It would be easier if they had a mobile app like Bank of America 
which I use. 





On Apr 17, 2020, at 8:40 PM, Robin Frost mailto:robin...@outlook.com> > wrote:

 

Hi,

I hope this finds all safe and well and having all you need in terms of food 
and supplies and the means to get them if you need.

Today I'm writing to ask if any other list members are customers of Verizon 
Wireless in the USA and make use of their My Verizon app for account management 
purposes.

Just as the great shut down of the world began they rolled out an update to 
their app and immediately I noticed two areas where accessibility seemed to 
take a hit. Namely the manage plans and devices area and the settings area. 
Interestingly a friend of mine says in her app managing plans and devices still 
appear as separate sections. By me they are combined and when one enters that 
screen VoiceOver is reading very little virtually nothing when swiping left to 
right and a tiny bit more when exploring the screen by touch but not swiping. 
My experience is similar in settings.

Can anyone else reproduce this and if so would you join me in reporting this 
degradation of accessibility to Verizon through the feedback section of the app 
which is still accessible and through @VZWSupport on Twitter? I have reported 
it via both channels but have little hope at this point for a resolution as 
those who are manning their twitter don't seem to have much knowledge of 
Accessibility issues and the feedback via the app has gotten no response.

I'll be curious if others have differing experiences than I am having as for 
now doing things like paying off devices or upgrading them doesn't seem to be 
manageable via the app at all as far as I'm concerned.

Thanks in advance.

Take good care.

Robin

 

 

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RE: My Verizon App and Degradation of #Accessibility is it just me?

[Dennis Long]

I called them on Friday didn’t have to wait.  

 

From: viphone@googlegroups.com  On Behalf Of Robin 
Frost
Sent: Friday, April 17, 2020 9:37 PM
To: viphone@googlegroups.com
Subject: Re: My Verizon App and Degradation of #Accessibility is it just me?

 

Hi,

they do have a mobile app for #iOS and I'd assume for Android as well. That's 
the app to which I'm referring. I find their web site a bit easier to use but 
still if others can manage their accounts on the go through the app we should 
too and were able to with ease once upon a day.

Robin

 

On 4/17/2020 8:47 PM, Mary Jo Partyka wrote:

Hi, Robin, 

 

I started using the myverizon app to pay my bill and at first it seemed easy 
but then it got trickier.  I finally decided to do auto pay so I didn’t have to 
go on the site every month.  It is frustrating that when these sites change, 
the webmasters don’t  realize that it is harder for blind people to figure out 
what to do.   It would be easier if they had a mobile app like Bank of America 
which I use. 





On Apr 17, 2020, at 8:40 PM, Robin Frost mailto:robin...@outlook.com> > wrote:

 

Hi,

I hope this finds all safe and well and having all you need in terms of food 
and supplies and the means to get them if you need.

Today I'm writing to ask if any other list members are customers of Verizon 
Wireless in the USA and make use of their My Verizon app for account management 
purposes.

Just as the great shut down of the world began they rolled out an update to 
their app and immediately I noticed two areas where accessibility seemed to 
take a hit. Namely the manage plans and devices area and the settings area. 
Interestingly a friend of mine says in her app managing plans and devices still 
appear as separate sections. By me they are combined and when one enters that 
screen VoiceOver is reading very little virtually nothing when swiping left to 
right and a tiny bit more when exploring the screen by touch but not swiping. 
My experience is similar in settings.

Can anyone else reproduce this and if so would you join me in reporting this 
degradation of accessibility to Verizon through the feedback section of the app 
which is still accessible and through @VZWSupport on Twitter? I have reported 
it via both channels but have little hope at this point for a resolution as 
those who are manning their twitter don't seem to have much knowledge of 
Accessibility issues and the feedback via the app has gotten no response.

I'll be curious if others have differing experiences than I am having as for 
now doing things like paying off devices or upgrading them doesn't seem to be 
manageable via the app at all as far as I'm concerned.

Thanks in advance.

Take good care.

Robin

 

 

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 .

 

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Re: My Verizon App and Degradation of #Accessibility is it just me?

[Robin Frost]

  
Hi,
My apologies to Joshua for writing
privately the lateness of the hour caused me to forget to modify
the address to which the message was going as for some reason
Thunderbird email client doesn't reply to this list for some
reason. Again I apologize. What I'd meant to post was 
Well here's hoping you don't need to call it right now wait
times will be long and you might not reach anyone who knows
about accessibility at all.

Take good care.

Robin
On 4/17/2020 9:53 PM, Joshua
  Hendrickson wrote:


  I have the my verizon app, but I don't use it very much.  I pay my
bills by auto-pay.  If I need to change anything about my account, I
usually just call their accessibility number.  They have always been
very good at helping me.

On 4/17/20, Robin Frost  wrote:

  
Hi,

they do have a mobile app for #iOS and I'd assume for Android as well.
That's the app to which I'm referring. I find their web site a bit easier to
use but still if others can manage their accounts on the go through the app
we should too and were able to with ease once upon a day.

Robin


On 4/17/2020 8:47 PM, Mary Jo Partyka wrote:


  
Hi, Robin,

I started using the myverizon app to pay my bill and at first it seemed
easy but then it got trickier.  I finally decided to do auto pay so I
didn’t have to go on the site every month.  It is frustrating that when
these sites change, the webmasters don’t  realize that it is harder for
blind people to figure out what to do.   It would be easier if they had a
mobile app like Bank of America which I use.


  
On Apr 17, 2020, at 8:40 PM, Robin Frost  wrote:

Hi,

I hope this finds all safe and well and having all you need in terms of
food and supplies and the means to get them if you need.

Today I'm writing to ask if any other list members are customers of
Verizon Wireless in the USA and make use of their My Verizon app for
account management purposes.

Just as the great shut down of the world began they rolled out an update
to their app and immediately I noticed two areas where accessibility
seemed to take a hit. Namely the manage plans and devices area and the
settings area. Interestingly a friend of mine says in her app managing
plans and devices still appear as separate sections. By me they are
combined and when one enters that screen VoiceOver is reading very little
virtually nothing when swiping left to right and a tiny bit more when
exploring the screen by touch but not swiping. My experience is similar
in settings.

Can anyone else reproduce this and if so would you join me in reporting
this degradation of accessibility to Verizon through the feedback section
of the app which is still accessible and through @VZWSupport on Twitter?
I have reported it via both channels but have little hope at this point
for a resolution as those who are manning their twitter don't seem to
have much knowledge of Accessibility issues and the feedback via the app
has gotten no response.

I'll be curious if others have differing experiences than I am having as
for now doing things like paying off devices or upgrading them doesn't
seem to be manageable via the app at all as far as I'm concerned.

Thanks in advance.

Take good care.

Robin



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Re: My Verizon App and Degradation of #Accessibility is it just me?

[Joshua Hendrickson]

I have the my verizon app, but I don't use it very much.  I pay my
bills by auto-pay.  If I need to change anything about my account, I
usually just call their accessibility number.  They have always been
very good at helping me.

On 4/17/20, Robin Frost  wrote:
> Hi,
>
> they do have a mobile app for #iOS and I'd assume for Android as well.
> That's the app to which I'm referring. I find their web site a bit easier to
> use but still if others can manage their accounts on the go through the app
> we should too and were able to with ease once upon a day.
>
> Robin
>
>
> On 4/17/2020 8:47 PM, Mary Jo Partyka wrote:
>>
>> Hi, Robin,
>>
>> I started using the myverizon app to pay my bill and at first it seemed
>> easy but then it got trickier.  I finally decided to do auto pay so I
>> didn’t have to go on the site every month.  It is frustrating that when
>> these sites change, the webmasters don’t  realize that it is harder for
>> blind people to figure out what to do.   It would be easier if they had a
>> mobile app like Bank of America which I use.
>>
>>> On Apr 17, 2020, at 8:40 PM, Robin Frost  wrote:
>>>
>>> Hi,
>>>
>>> I hope this finds all safe and well and having all you need in terms of
>>> food and supplies and the means to get them if you need.
>>>
>>> Today I'm writing to ask if any other list members are customers of
>>> Verizon Wireless in the USA and make use of their My Verizon app for
>>> account management purposes.
>>>
>>> Just as the great shut down of the world began they rolled out an update
>>> to their app and immediately I noticed two areas where accessibility
>>> seemed to take a hit. Namely the manage plans and devices area and the
>>> settings area. Interestingly a friend of mine says in her app managing
>>> plans and devices still appear as separate sections. By me they are
>>> combined and when one enters that screen VoiceOver is reading very little
>>> virtually nothing when swiping left to right and a tiny bit more when
>>> exploring the screen by touch but not swiping. My experience is similar
>>> in settings.
>>>
>>> Can anyone else reproduce this and if so would you join me in reporting
>>> this degradation of accessibility to Verizon through the feedback section
>>> of the app which is still accessible and through @VZWSupport on Twitter?
>>> I have reported it via both channels but have little hope at this point
>>> for a resolution as those who are manning their twitter don't seem to
>>> have much knowledge of Accessibility issues and the feedback via the app
>>> has gotten no response.
>>>
>>> I'll be curious if others have differing experiences than I am having as
>>> for now doing things like paying off devices or upgrading them doesn't
>>> seem to be manageable via the app at all as far as I'm concerned.
>>>
>>> Thanks in advance.
>>>
>>> Take good care.
>>>
>>> Robin
>>>
>>>
>>>
>>> --
>>> The following information is important for all members of the V iPhone
>>> list.
>>>
>>> If you have any questions or concerns about the running of this list, or
>>> if you feel that a member's post is inappropriate, please contact the
>>> owners or moderators directly rather than posting on the list itself.
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Re: My Verizon App and Degradation of #Accessibility is it just me?

[Robin Frost]

  
Hi,
they do have a mobile app for #iOS
and I'd assume for Android as well. That's the app to which I'm
referring. I find their web site a bit easier to use but still
if others can manage their accounts on the go through the app we
should too and were able to with ease once upon a day.
Robin


On 4/17/2020 8:47 PM, Mary Jo Partyka
  wrote:


  
  Hi, Robin,
  
  
  I started using the myverizon app to pay my bill and
at first it seemed easy but then it got trickier.  I finally
decided to do auto pay so I didn’t have to go on the site every
month.  It is frustrating that when these sites change, the
webmasters don’t  realize that it is harder for blind people to
figure out what to do.   It would be easier if they had a mobile
app like Bank of America which I use. 

  
On Apr 17, 2020, at 8:40 PM, Robin Frost 
  wrote:


  
Hi,
I hope
this finds all safe and well and having all you need
in terms of food and supplies and the means to get
them if you need.
Today
I'm writing to ask if any other list members are
customers of Verizon Wireless in the USA and make
use of their My Verizon app for account management
purposes.
Just
as the great shut down of the world began they
rolled out an update to their app and immediately I
noticed two areas where accessibility seemed to take
a hit. Namely the manage plans and devices area and
the settings area. Interestingly a friend of mine
says in her app managing plans and devices still
appear as separate sections. By me they are combined
and when one enters that screen VoiceOver is reading
very little virtually nothing when swiping left to
right and a tiny bit more when exploring the screen
by touch but not swiping. My experience is similar
in settings.
Can
anyone else reproduce this and if so would you join
me in reporting this degradation of accessibility to
Verizon through the feedback section of the app
which is still accessible and through @VZWSupport on
Twitter? I have reported it via both channels but
have little hope at this point for a resolution as
those who are manning their twitter don't seem to
have much knowledge of Accessibility issues and the
feedback via the app has gotten no response.
I'll
be curious if others have differing experiences than
I am having as for now doing things like paying off
devices or upgrading them doesn't seem to be
manageable via the app at all as far as I'm
concerned.
Thanks
in advance.
Take
good care.
Robin


  
  
  
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Re: My Verizon App and Degradation of #Accessibility is it just me?

[Mary Jo Partyka]

Hi, Robin,

I started using the myverizon app to pay my bill and at first it seemed easy 
but then it got trickier.  I finally decided to do auto pay so I didn’t have to 
go on the site every month.  It is frustrating that when these sites change, 
the webmasters don’t  realize that it is harder for blind people to figure out 
what to do.   It would be easier if they had a mobile app like Bank of America 
which I use. 

> On Apr 17, 2020, at 8:40 PM, Robin Frost  wrote:
> 
> Hi,
> 
> I hope this finds all safe and well and having all you need in terms of food 
> and supplies and the means to get them if you need.
> 
> Today I'm writing to ask if any other list members are customers of Verizon 
> Wireless in the USA and make use of their My Verizon app for account 
> management purposes.
> 
> Just as the great shut down of the world began they rolled out an update to 
> their app and immediately I noticed two areas where accessibility seemed to 
> take a hit. Namely the manage plans and devices area and the settings area. 
> Interestingly a friend of mine says in her app managing plans and devices 
> still appear as separate sections. By me they are combined and when one 
> enters that screen VoiceOver is reading very little virtually nothing when 
> swiping left to right and a tiny bit more when exploring the screen by touch 
> but not swiping. My experience is similar in settings.
> 
> Can anyone else reproduce this and if so would you join me in reporting this 
> degradation of accessibility to Verizon through the feedback section of the 
> app which is still accessible and through @VZWSupport on Twitter? I have 
> reported it via both channels but have little hope at this point for a 
> resolution as those who are manning their twitter don't seem to have much 
> knowledge of Accessibility issues and the feedback via the app has gotten no 
> response.
> 
> I'll be curious if others have differing experiences than I am having as for 
> now doing things like paying off devices or upgrading them doesn't seem to be 
> manageable via the app at all as far as I'm concerned.
> 
> Thanks in advance.
> 
> Take good care.
> 
> Robin
> 
> 
> 
> 
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