Re: Suddenly Gmail messages are not being deleted from the server

2017-11-07 Thread Amy Johnson
I have the same sort of problem but a little different.  I use gmail
on firefox and I have to checkbox and press delete and then do it
again to actually delete emails.  Not sure why this is.

On 11/7/17, Robin Frost <robin...@gmail.com> wrote:
> Hi,
> I have the same settings as you do however under Outlook 2016 it is not
> working as advertised; and like I said Microsoft has been able to duplicate
>
> the difficulty as was reported. Again I know this is perhaps beyond the
> scope of this list I only mentioned it in case it had any similarities to
> the original poster's difficulties.
> Robin
>
>
> -Original Message-
> From: M. Taylor
> Sent: Tuesday, November 7, 2017 2:46 PM
> To: viphone@googlegroups.com
> Subject: RE: Suddenly Gmail messages are not being deleted from the server
>
> Hello Robin,
>
> I use MS Outlook 2007 on a Windows PC.
>
> This means, that I must manually move deleted messages into the Trash folder
>
> located under the All gMail area.  However, once I do this, should I then
> choose to delete all of the contents from that Trash folder, either in
> Outlook or from my Mac's mail client, those messages are permanently deleted
>
> from the gMail server and are no longer part of my account.
>
> Were I to use a newer version of Outlook, simply pressing the Delete button
>
> on my keyboard would automatically move the message(s) into the correct
> Trash folder.
>
> Regardless, I have my gMail account setup to automatically delete any
> messages in the Trash folder that have been there for longer than 30 days.
>
> In iOS, I have the native mail client setup to automatically move deleted
> messages into the correct gMail folder, with the same results.
>
> Mark
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Robin Frost
> Sent: Tuesday, November 07, 2017 8:26 AM
> To: viphone@googlegroups.com
> Subject: Re: Suddenly Gmail messages are not being deleted from the server
>
> Hi,
> If I'm understanding your issue correctly it might be related to another
> similar known issue with Microsoft outlook. I do know that when using
> Outlook to access a GMail account via IMAP when messages are deleted from in
>
> box or any other folder while they will move to trash they are also being
> copied to the "all mail" folder meaning that GMail is interpreting the
> command not just as a proper delete but is also archiving them. When I was
> testing this particular issue which I've outlined other clients such as the
>
> native mail app on the iPhone does in fact delete them. The failure solely
> lies with Outlook in my experience. Other clients such as Thunderbird and
> the old Windows Live Mail do it properly. One might not notice this for a
> long time until one sees the message at the bottom of the web interface
> telling you how much space you've used. I like Kimberly get a lot of emails
>
> so understand the annoyance of this and as such have reported it both to
> Google Accessibility via their email list and Twitter with no response. I've
>
> also reported it to Microsoft Accessibility via twitter for the past year
> now. And while they're always kind enough to respond and have forwarded it
> to the appropriate team I've not seen a fix forth coming yet.  Perhaps you
> could report your issue to the same entities even if it isn't exactly the
> same. I'm not technical enough to discern if it's exactly the same but it
> could be related. I apologize if this has drifted too far afield from iPhone
>
> usage but it can impact mail management therein indeed.
> Robin
>
>
> -Original Message-
> From: Kimberly
> Sent: Monday, November 6, 2017 11:22 AM
> To: viphone@googlegroups.com
> Subject: Suddenly Gmail messages are not being deleted from the server
>
> Hi All,
>
> I routinely access my Gmail messages on my iPhone and on my laptop using
> outlook. Until recently once I had access the message on one device and
> deleted it it would be permanently deleted and not appear on the other
> device. However now my messages do not seem to be getting deleted from the
> server. I checked my account settings by logging in through the web
> interface and all looks as it should. So what am I missing?
>
> I get a lot of email and it’s very annoying having to delete every message
> twice so I hope someone can help me with this.
>
> Thanks!
>
> Sent from Kimber's iPhone
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or if
>
> you feel that a member's post is inappropriate, please contact th

Re: Suddenly Gmail messages are not being deleted from the server

2017-11-07 Thread Robin Frost

Hi,
I have the same settings as you do however under Outlook 2016 it is not 
working as advertised; and like I said Microsoft has been able to duplicate 
the difficulty as was reported. Again I know this is perhaps beyond the 
scope of this list I only mentioned it in case it had any similarities to 
the original poster's difficulties.

Robin


-Original Message- 
From: M. Taylor

Sent: Tuesday, November 7, 2017 2:46 PM
To: viphone@googlegroups.com
Subject: RE: Suddenly Gmail messages are not being deleted from the server

Hello Robin,

I use MS Outlook 2007 on a Windows PC.

This means, that I must manually move deleted messages into the Trash folder 
located under the All gMail area.  However, once I do this, should I then 
choose to delete all of the contents from that Trash folder, either in 
Outlook or from my Mac's mail client, those messages are permanently deleted 
from the gMail server and are no longer part of my account.


Were I to use a newer version of Outlook, simply pressing the Delete button 
on my keyboard would automatically move the message(s) into the correct 
Trash folder.


Regardless, I have my gMail account setup to automatically delete any 
messages in the Trash folder that have been there for longer than 30 days.


In iOS, I have the native mail client setup to automatically move deleted 
messages into the correct gMail folder, with the same results.


Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Robin Frost

Sent: Tuesday, November 07, 2017 8:26 AM
To: viphone@googlegroups.com
Subject: Re: Suddenly Gmail messages are not being deleted from the server

Hi,
If I'm understanding your issue correctly it might be related to another 
similar known issue with Microsoft outlook. I do know that when using 
Outlook to access a GMail account via IMAP when messages are deleted from in 
box or any other folder while they will move to trash they are also being 
copied to the "all mail" folder meaning that GMail is interpreting the 
command not just as a proper delete but is also archiving them. When I was 
testing this particular issue which I've outlined other clients such as the 
native mail app on the iPhone does in fact delete them. The failure solely 
lies with Outlook in my experience. Other clients such as Thunderbird and 
the old Windows Live Mail do it properly. One might not notice this for a 
long time until one sees the message at the bottom of the web interface 
telling you how much space you've used. I like Kimberly get a lot of emails 
so understand the annoyance of this and as such have reported it both to 
Google Accessibility via their email list and Twitter with no response. I've 
also reported it to Microsoft Accessibility via twitter for the past year 
now. And while they're always kind enough to respond and have forwarded it 
to the appropriate team I've not seen a fix forth coming yet.  Perhaps you 
could report your issue to the same entities even if it isn't exactly the 
same. I'm not technical enough to discern if it's exactly the same but it 
could be related. I apologize if this has drifted too far afield from iPhone 
usage but it can impact mail management therein indeed.

Robin


-Original Message-
From: Kimberly
Sent: Monday, November 6, 2017 11:22 AM
To: viphone@googlegroups.com
Subject: Suddenly Gmail messages are not being deleted from the server

Hi All,

I routinely access my Gmail messages on my iPhone and on my laptop using 
outlook. Until recently once I had access the message on one device and 
deleted it it would be permanently deleted and not appear on the other 
device. However now my messages do not seem to be getting deleted from the 
server. I checked my account settings by logging in through the web 
interface and all looks as it should. So what am I missing?


I get a lot of email and it’s very annoying having to delete every message 
twice so I hope someone can help me with this.


Thanks!

Sent from Kimber's iPhone

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RE: Suddenly Gmail messages are not being deleted from the server

2017-11-07 Thread M. Taylor
Christopher,

Your analysis is absolutely correct.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Christopher Chaltain
Sent: Tuesday, November 07, 2017 9:20 AM
To: viphone@googlegroups.com
Subject: Re: Suddenly Gmail messages are not being deleted from the server

Based on my experience and the reading of the Gmail help pages, I have a few 
clarifications to the post below.


Gmail attaches labels to each message. When you move a message into a 
folder, a label is attached to that message. When you look at a folder, 
you're looking at the messages that have that label attached to it. 
Gmail is not making copies of your messages.


When you delete a message,the trash label is added and all other labels 
are removed. The all mail folder simply lists all of the messages on the 
server regardless of what label is attached. Nothing is copied into the 
all mail folder, and it has nothing to do with archiving messages.


When a message is marked for deletion, you'll see it in the trash and 
all mail folders and it'll be removed from the server in about 30 days. 
If I go into my trash folder, I only see messages that are about five 
weeks old. I have older messages in my all mail folder because I have 
older messages moved into different folders.


Like I said, this is based on my experience and my reading of the Gmail 
help pages. If I'm wrong, I'd love to be corrected and pointed to some 
more information.


On 11/07/2017 10:25 AM, Robin Frost wrote:
> Hi,
> If I'm understanding your issue correctly it might be related to 
> another similar known issue with Microsoft outlook. I do know that 
> when using Outlook to access a GMail account via IMAP when messages 
> are deleted from in box or any other folder while they will move to 
> trash they are also being copied to the "all mail" folder meaning that 
> GMail is interpreting the command not just as a proper delete but is 
> also archiving them. When I was testing this particular issue which 
> I've outlined other clients such as the native mail app on the iPhone 
> does in fact delete them. The failure solely lies with Outlook in my 
> experience. Other clients such as Thunderbird and the old Windows Live 
> Mail do it properly. One might not notice this for a long time until 
> one sees the message at the bottom of the web interface telling you 
> how much space you've used. I like Kimberly get a lot of emails so 
> understand the annoyance of this and as such have reported it both to 
> Google Accessibility via their email list and Twitter with no 
> response. I've also reported it to Microsoft Accessibility via twitter 
> for the past year now. And while they're always kind enough to respond 
> and have forwarded it to the appropriate team I've not seen a fix 
> forth coming yet.  Perhaps you could report your issue to the same 
> entities even if it isn't exactly the same. I'm not technical enough 
> to discern if it's exactly the same but it could be related. I 
> apologize if this has drifted too far afield from iPhone usage but it 
> can impact mail management therein indeed.
> Robin
>
>
> -Original Message- From: Kimberly
> Sent: Monday, November 6, 2017 11:22 AM
> To: viphone@googlegroups.com
> Subject: Suddenly Gmail messages are not being deleted from the server
>
> Hi All,
>
> I routinely access my Gmail messages on my iPhone and on my laptop 
> using outlook. Until recently once I had access the message on one 
> device and deleted it it would be permanently deleted and not appear 
> on the other device. However now my messages do not seem to be getting 
> deleted from the server. I checked my account settings by logging in 
> through the web interface and all looks as it should. So what am I 
> missing?
>
> I get a lot of email and it’s very annoying having to delete every 
> message twice so I hope someone can help me with this.
>
> Thanks!
>
> Sent from Kimber's iPhone
>

-- 
Christopher (CJ)
Chaltain at Gmail

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To post to this

RE: Suddenly Gmail messages are not being deleted from the server

2017-11-07 Thread M. Taylor
Hello Robin,

I use MS Outlook 2007 on a Windows PC.

This means, that I must manually move deleted messages into the Trash folder 
located under the All gMail area.  However, once I do this, should I then 
choose to delete all of the contents from that Trash folder, either in Outlook 
or from my Mac's mail client, those messages are permanently deleted from the 
gMail server and are no longer part of my account.  

Were I to use a newer version of Outlook, simply pressing the Delete button on 
my keyboard would automatically move the message(s) into the correct Trash 
folder.  

Regardless, I have my gMail account setup to automatically delete any messages 
in the Trash folder that have been there for longer than 30 days.

In iOS, I have the native mail client setup to automatically move deleted 
messages into the correct gMail folder, with the same results.  

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Robin Frost
Sent: Tuesday, November 07, 2017 8:26 AM
To: viphone@googlegroups.com
Subject: Re: Suddenly Gmail messages are not being deleted from the server

Hi,
If I'm understanding your issue correctly it might be related to another 
similar known issue with Microsoft outlook. I do know that when using Outlook 
to access a GMail account via IMAP when messages are deleted from in box or any 
other folder while they will move to trash they are also being copied to the 
"all mail" folder meaning that GMail is interpreting the command not just as a 
proper delete but is also archiving them. When I was testing this particular 
issue which I've outlined other clients such as the native mail app on the 
iPhone does in fact delete them. The failure solely lies with Outlook in my 
experience. Other clients such as Thunderbird and the old Windows Live Mail do 
it properly. One might not notice this for a long time until one sees the 
message at the bottom of the web interface telling you how much space you've 
used. I like Kimberly get a lot of emails so understand the annoyance of this 
and as such have reported it both to Google Accessibility via their email list 
and Twitter with no response. I've also reported it to Microsoft Accessibility 
via twitter for the past year now. And while they're always kind enough to 
respond and have forwarded it to the appropriate team I've not seen a fix forth 
coming yet.  Perhaps you could report your issue to the same entities even if 
it isn't exactly the same. I'm not technical enough to discern if it's exactly 
the same but it could be related. I apologize if this has drifted too far 
afield from iPhone usage but it can impact mail management therein indeed.
Robin


-Original Message-
From: Kimberly
Sent: Monday, November 6, 2017 11:22 AM
To: viphone@googlegroups.com
Subject: Suddenly Gmail messages are not being deleted from the server

Hi All,

I routinely access my Gmail messages on my iPhone and on my laptop using 
outlook. Until recently once I had access the message on one device and deleted 
it it would be permanently deleted and not appear on the other device. However 
now my messages do not seem to be getting deleted from the server. I checked my 
account settings by logging in through the web interface and all looks as it 
should. So what am I missing?

I get a lot of email and it’s very annoying having to delete every message 
twice so I hope someone can help me with this.

Thanks!

Sent from Kimber's iPhone

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caraqu...@caraquinn.com

The archives for this list can be searched

Re: Suddenly Gmail messages are not being deleted from the server

2017-11-07 Thread Christopher Chaltain
Based on my experience and the reading of the Gmail help pages, I have a 
few clarifications to the post below.



Gmail attaches labels to each message. When you move a message into a 
folder, a label is attached to that message. When you look at a folder, 
you're looking at the messages that have that label attached to it. 
Gmail is not making copies of your messages.



When you delete a message,the trash label is added and all other labels 
are removed. The all mail folder simply lists all of the messages on the 
server regardless of what label is attached. Nothing is copied into the 
all mail folder, and it has nothing to do with archiving messages.



When a message is marked for deletion, you'll see it in the trash and 
all mail folders and it'll be removed from the server in about 30 days. 
If I go into my trash folder, I only see messages that are about five 
weeks old. I have older messages in my all mail folder because I have 
older messages moved into different folders.



Like I said, this is based on my experience and my reading of the Gmail 
help pages. If I'm wrong, I'd love to be corrected and pointed to some 
more information.



On 11/07/2017 10:25 AM, Robin Frost wrote:

Hi,
If I'm understanding your issue correctly it might be related to 
another similar known issue with Microsoft outlook. I do know that 
when using Outlook to access a GMail account via IMAP when messages 
are deleted from in box or any other folder while they will move to 
trash they are also being copied to the "all mail" folder meaning that 
GMail is interpreting the command not just as a proper delete but is 
also archiving them. When I was testing this particular issue which 
I've outlined other clients such as the native mail app on the iPhone 
does in fact delete them. The failure solely lies with Outlook in my 
experience. Other clients such as Thunderbird and the old Windows Live 
Mail do it properly. One might not notice this for a long time until 
one sees the message at the bottom of the web interface telling you 
how much space you've used. I like Kimberly get a lot of emails so 
understand the annoyance of this and as such have reported it both to 
Google Accessibility via their email list and Twitter with no 
response. I've also reported it to Microsoft Accessibility via twitter 
for the past year now. And while they're always kind enough to respond 
and have forwarded it to the appropriate team I've not seen a fix 
forth coming yet.  Perhaps you could report your issue to the same 
entities even if it isn't exactly the same. I'm not technical enough 
to discern if it's exactly the same but it could be related. I 
apologize if this has drifted too far afield from iPhone usage but it 
can impact mail management therein indeed.

Robin


-Original Message- From: Kimberly
Sent: Monday, November 6, 2017 11:22 AM
To: viphone@googlegroups.com
Subject: Suddenly Gmail messages are not being deleted from the server

Hi All,

I routinely access my Gmail messages on my iPhone and on my laptop 
using outlook. Until recently once I had access the message on one 
device and deleted it it would be permanently deleted and not appear 
on the other device. However now my messages do not seem to be getting 
deleted from the server. I checked my account settings by logging in 
through the web interface and all looks as it should. So what am I 
missing?


I get a lot of email and it’s very annoying having to delete every 
message twice so I hope someone can help me with this.


Thanks!

Sent from Kimber's iPhone



--
Christopher (CJ)
Chaltain at Gmail

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feel that a member's post is inappropriate, please contact the owners or 
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Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
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Re: Suddenly Gmail messages are not being deleted from the server

2017-11-07 Thread Robin Frost

Hi,
If I'm understanding your issue correctly it might be related to another 
similar known issue with Microsoft outlook. I do know that when using 
Outlook to access a GMail account via IMAP when messages are deleted from in 
box or any other folder while they will move to trash they are also being 
copied to the "all mail" folder meaning that GMail is interpreting the 
command not just as a proper delete but is also archiving them. When I was 
testing this particular issue which I've outlined other clients such as the 
native mail app on the iPhone does in fact delete them. The failure solely 
lies with Outlook in my experience. Other clients such as Thunderbird and 
the old Windows Live Mail do it properly. One might not notice this for a 
long time until one sees the message at the bottom of the web interface 
telling you how much space you've used. I like Kimberly get a lot of emails 
so understand the annoyance of this and as such have reported it both to 
Google Accessibility via their email list and Twitter with no response. I've 
also reported it to Microsoft Accessibility via twitter for the past year 
now. And while they're always kind enough to respond and have forwarded it 
to the appropriate team I've not seen a fix forth coming yet.  Perhaps you 
could report your issue to the same entities even if it isn't exactly the 
same. I'm not technical enough to discern if it's exactly the same but it 
could be related. I apologize if this has drifted too far afield from iPhone 
usage but it can impact mail management therein indeed.

Robin


-Original Message- 
From: Kimberly

Sent: Monday, November 6, 2017 11:22 AM
To: viphone@googlegroups.com
Subject: Suddenly Gmail messages are not being deleted from the server

Hi All,

I routinely access my Gmail messages on my iPhone and on my laptop using 
outlook. Until recently once I had access the message on one device and 
deleted it it would be permanently deleted and not appear on the other 
device. However now my messages do not seem to be getting deleted from the 
server. I checked my account settings by logging in through the web 
interface and all looks as it should. So what am I missing?


I get a lot of email and it’s very annoying having to delete every message 
twice so I hope someone can help me with this.


Thanks!

Sent from Kimber's iPhone

--
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If you have any questions or concerns about the running of this list, or if 
you feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.


Your V iPhone list moderator is Mark Taylor.  Mark can be reached at: 
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com


The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
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caraqu...@caraquinn.com

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RE: Suddenly Gmail messages are not being deleted from the server

2017-11-06 Thread M. Taylor
Hello Kimberly,

There are a great number of reasons why your messages are no longer being 
synchronized.  

In short, you will have to begin a troubleshooting tour that, step-by-step, 
eliminates possibilities, one-by-one.  

The first step is to remove and restore your Google account on each client.  

While this may sound overwhelming, in truth, it is not.  

First, make certain that you can see all of your folders and mail items on the 
web version of gMail.  Please note that I am not suggesting that you delete 
your gMail account on the web; what I am referring to is only your various mail 
clients that access the web server.

On your iOS device, simply deactivate your gMail account by toggling it off.  
Then reboot your phone and toggle it back on.

Effectively, you will do the same thing in outlook.  

Hopefully, this will resolve your problem.

>From time-to-time I have to do this with various email accounts as they, for 
>whatever reason stop syncing with the web server.  

As for the particulars on how to do this in Outlook, this will depend upon the 
version you're currently using.  A quick search on Google can get you all the 
info you need to know.  

If doing this does not work, then you can proceed to the next step in the 
process.

The real test is to discover which of your clients is not syncing correctly.  
You can quickly determine this by first deleting a message in your client, then 
logging into the web, and seeing if that item remains in your Inbox.  If it 
does, then you now know where the problem is.

I have had an extremely exhausting day so please forgive any typos in this post.

Good Luck and keep us posted.

Mark


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimberly
Sent: Monday, November 06, 2017 8:23 AM
To: viphone@googlegroups.com
Subject: Suddenly Gmail messages are not being deleted from the server

Hi All,

I routinely access my Gmail messages on my iPhone and on my laptop using 
outlook. Until recently once I had access the message on one device and deleted 
it it would be permanently deleted and not appear on the other device. However 
now my messages do not seem to be getting deleted from the server. I checked my 
account settings by logging in through the web interface and all looks as it 
should. So what am I missing? 

I get a lot of email and it’s very annoying having to delete every message 
twice so I hope someone can help me with this.

Thanks!

Sent from Kimber's iPhone

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