[VoiceOps] media bypass question
Hello, Is there a mechanism to achieve media bypass from the customer premise SBC to peering/carrier SBC where in a typical NAT traversal hosted PBX deployment? I am talking about multi-vendor SBCs on the access and the peering sides. Thanks, Kumudu ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Lack of Quality Industry-wide
With DIDs migrating to VoIP could ENUM registry be the solution to this issue? As predicted if PSTN shuts down there will only peer to peer routes. Kumudu Suriyaarachchi ksuriyaarach...@alteva.com<mailto:ksuriyaarach...@alteva.com> P 484.534.4427 [Alteva-Logo-horizontal] From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Ivan Kovacevic Sent: Tuesday, October 06, 2015 11:15 PM To: Pete E; Peter Beckman Cc: VoiceOps Subject: Re: [VoiceOps] Lack of Quality Industry-wide What would help, and what has been done in other industries (think JD Power, Gartner… ok maybe not Gartner) is to have this data aggregated and available to view as a part of an industry report. So that you can look at Cheap-o-voip.com and say…. “The rates sure look good, but their PDD, completion, etc are dismal, I’ll pass”… That would quickly help separate the good from the bad and hopefully drive the industry overall to improve those key metrics. I would pay for that sort of report, just to avoid wasting time on duds. Or… I would be open to sharing data, either as summary data or sanitized CDRs to help drive that sort of database. Now… if we could only agree on what the key metrics are... it seems that everyone has a different measuring stick. Best Regards, Ivan Kovacevic Vice President, Client Services Star Telecom | www.startelecom.ca<http://www.startelecom.ca/> | SIP Based Services for Contact Centers From: VoiceOps [mailto:voiceops-boun...@voiceops.org<mailto:voiceops-boun...@voiceops.org>] On Behalf Of Pete E Sent: Tuesday, October 06, 2015 5:14 PM To: Peter Beckman <beck...@angryox.com<mailto:beck...@angryox.com>> Cc: VoiceOps <voiceops@voiceops.org<mailto:voiceops@voiceops.org>> Subject: Re: [VoiceOps] Lack of Quality Industry-wide Ditto. We do the same, but it doesn't get us very far. We've recently fired two carriers for performance. On Tue, Oct 6, 2015 at 12:34 PM, Peter Beckman <beck...@angryox.com<mailto:beck...@angryox.com>> wrote: That's a great story Anthony! It's similar to my issues. I already do this for termination. DID and SMS issues are more difficult to manage. And the issues you have with one carrier that drives you to mass port your DIDs that you hope to escape start happening with your new carrier. I wish carriers would have the same level of visibility in their service and infrastructure as you seemed to have with Intellisight, and then fix the problems proactively when they find them. "What gets measured gets managed." So true. So elusive in this business. Beckman On Tue, 6 Oct 2015, Anthony Orlando wrote: You are correct Peter. It's a constant struggle. For years I used a product from Empirix called Intelisight. It gave us the ability to monitor carriers (and other managed objects) with defined sets of KPI's. Once I saw a carrier have issues (PDD, quality, excessive 503's) I used to call them and tell them they had a problem. Hours or days later they would resolve. I got away from that practice and just routed around them. Funny how they notice that. Once the issue was resolved I put them in a penalty box and slowly added traffic. Once they realized I was measuring their performance and there would be financial repercussions it's amazing how the quality of their under lying carriers improved. My carrier ticket count dropped by 25-30%. --- Peter Beckman Internet Guy beck...@angryox.com<mailto:beck...@angryox.com> http://www.angryox.com/ --- ___ VoiceOps mailing list VoiceOps@voiceops.org<mailto:VoiceOps@voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, you should notify the author and delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alteva. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] What is your favorite line of IP Phones and Why?
My vote goes to Polycom. Unlike cisco Polycom were designed for SIP. Although the Sound Point range is not appealing to the eye the performance has been solid. The models IP550 and IP650 are the favorites. In the VVX range 500 and 600 are still maturing. Broadsoft features are much easier to deploy on Polycom phones. Provisioning is seamless if you are using Broadsoft DMS as well. I gave up testing Yealink in 2011 because of their poor support. Kumudu Suriyaarachchi Sr. Systems Engineer P 484.534.4427 ksuriyaarachchi@alteva.cmailto:ksuriyaarachchi@alteva.com www.alteva.com From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Aryn Nakaoka 808.356.2901 Sent: Thursday, March 26, 2015 2:57 PM To: Rob Dawson Cc: voiceops@voiceops.org Subject: Re: [VoiceOps] What is your favorite line of IP Phones and Why? the vvx400 is my goto phone. The 500 and 600 is only good if you do video. I like the 500 over the 600 for the cost. BUT I don't like finger prints on my screens... also, the logo is covered on idle in the 500 and 600 vs the 500 shows the company logos very nicely. Aryn H. K. Nakaoka anaka...@trinet-hi.commailto:anaka...@trinet-hi.com Direct: 808.356.2901 Fax : 808.356.2919 Tri-net Solutions 733 Bishop St. #1170 Honolulu, HI 96813 http://www.trinet-hi.com Aloha Tone PBX https://www.youtube.com/watch?v=96YWPY9wCeU https://www.youtube.com/watch?v=96YWPY9wCeUhttp://youtu.be/27v2wbnFIDs Aloha Tone (HA) High Availabilityhttp://youtu.be/rJsr4k0RBH8 http://youtu.be/rJsr4k0RBH8 CONFIDENTIALITY NOTICE: The information contained in this email and any attachments may be privileged, confidential and protected from disclosure. Any disclosure, distribution or copying of this email or any attachments by persons or entities other than the intended recipient is prohibited. If you have received this email in error, please notify the sender immediately by replying to the message and deleting this email and any attachments from your system. Thank you for your cooperation. On Thu, Mar 26, 2015 at 8:54 AM, Rob Dawson rdaw...@force3.commailto:rdaw...@force3.com wrote: I have supported all manner of Polycom endpoints on Broadsoft, Asterisk, sipXecs, etc. They have always been solid phones, with only an occasional failure here and there.They feel solid and look unoffensive. I really like the VVX 500 and 600, the 400 is OK, the 300 not so much. I would love to develop some content or an app to take advantage of the touchscreen displays on the 500 and 600. Rob From: VoiceOps [mailto:voiceops-boun...@voiceops.orgmailto:voiceops-boun...@voiceops.org] On Behalf Of Colton Conor Sent: Thursday, March 26, 2015 11:46 AM To: voiceops@voiceops.orgmailto:voiceops@voiceops.org Subject: [VoiceOps] What is your favorite line of IP Phones and Why? What is your favorite line of IP phones and why? What PBX or softswitch do you use these line of phones with? I would love to hear responses for both Hosted PBX applications, and On-Prem PBX applications. Is there any reason or need to use non IP phones in todays environment? I know NEC, Avya, and others make multiple digital non SIP phone systems. ___ VoiceOps mailing list VoiceOps@voiceops.orgmailto:VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, you should notify the author and delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alteva. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Broadworks R17Sp4 to R20 upgrade
Thanks guys! Your responses will help me a lot. Support for R17sp4 ended in December 2014 officially. BroadSoft is pushing to upgrade to R21 avoiding R18 and R19. Based on the feature set you use you may be good with R18/R19. Kumudu From: Colton Conor [mailto:colton.co...@gmail.com] Sent: Sunday, March 15, 2015 1:10 PM To: Jessie Bryan Cc: Kumudu Suriyaarachchi; voiceops@voiceops.org Subject: Re: [VoiceOps] Broadworks R17Sp4 to R20 upgrade What are the main highlights of 20SP1 vs R17sp4? Seems like many Broadsoft shops are making this upgrade jump, but what is the reason for it? Did Broadsoft finally say 17 will no longer be supported, and its time to upgrade? Was there an version 18 and 19? On Fri, Mar 13, 2015 at 4:58 PM, Jessie Bryan jes...@impulse.netmailto:jes...@impulse.net wrote: Hi Kumudu, We have not upgraded (from 18SP1) to 20SP1 after discovering some issues during lab-testing. Since BroadWorks can be used in many different ways, these issues may or not impact you. 1) The ProfileServer replication silently fails copying device file-repos to it's peers. 2) Another issue is with Polycom VVX Phones and the VVX Camera. If your users have BroadWorks N-Way, and the VVX Camera attached, the N-Way call will fail to engage in most call-scenarios. 3) Lastly, the bw-preUpgradeCheck-Rel_20-438231 falsely reports a DBS(maybe others) system as SUCCESSFUL even if the host does not have sufficient disk space. All three issues have been confirmed by TAC Tier-3. Since the first 2 issues are important for us, we're not upgrading until they release patches. Hope that helps a little, and good luck! -- Jessie Bryan VP Engineering Impulse Advanced Communications Website: www.impulse.nethttp://www.impulse.net Phone: 805 884 6317tel:805%20884%206317 twitter: @jessiebryan -- Has anyone upgraded to Broadworks R17sp4 to R20 without any issues? According to the release notes most of the new features in R20 are deactivated by default. However typically every major release is followed by a unimaginable number of patches. Thanks, Kumudu Kumudu Suriyaarachchi Sr. Systems Engineer P 484.534.4427tel:484.534.4427 ksuriyaarachchi@alteva.cmailto:ksuriyaarachchi@alteva.com This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, you should notify the author and delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alteva. ___ VoiceOps mailing list VoiceOps@voiceops.orgmailto:VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.orgmailto:VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, you should notify the author and delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alteva. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
[VoiceOps] Broadworks R17Sp4 to R20 upgrade
Has anyone upgraded to Broadworks R17sp4 to R20 without any issues? According to the release notes most of the new features in R20 are deactivated by default. However typically every major release is followed by a unimaginable number of patches. Thanks, Kumudu Kumudu Suriyaarachchi Sr. Systems Engineer P 484.534.4427 ksuriyaarachchi@alteva.cmailto:ksuriyaarachchi@alteva.com This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, you should notify the author and delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alteva. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] CPE side Passive Monitoring
Hi, My experience with Packetsmart was not so good. There were occasions the probe froze and brought down the service. Regrads, Kumudu From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Kris Alberts Sent: Wednesday, October 29, 2014 6:45 AM To: voiceops@voiceops.org Subject: [VoiceOps] CPE side Passive Monitoring Hi Looking for a cost effective, easily deployed, useful passive monitoring probe to be deployed at the customer prem for voip traffic monitoring. My main objective is to reduce MTTR and provide a clear demarcation service for customers that supplies their own LAN. We use a variety of CPE device (primarily Cisco though) so I will need to find an external hardware probe that caters for all use cases. There seems to be a variety of solutions available so was hoping you could share you experience on some of the solutions that you are using. I really need to understand the extent to which the added visibility optimised your product in terms of better support, fewer truck rolls etc. All of these listed products claims to do just that. Solutions that come to mind includes: Prognosis, Telchemy, Broadsoft PacketSmart, Flukenetworks and Appneta Pathview. I need to evaluate in the lines of : * Effectiveness as a demarcation service. * Easy of deployment (hosted, SaaS model). * Probe and licensing costing. * Support portal granular stats in order to reduce MTTR. Thanks Kris This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, you should notify the author and delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alteva. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
