With DIDs migrating to VoIP could ENUM registry be the solution to this issue? As predicted if PSTN shuts down there will only peer to peer routes.
Kumudu Suriyaarachchi [email protected]<mailto:[email protected]> P 484.534.4427 [Alteva-Logo-horizontal] From: VoiceOps [mailto:[email protected]] On Behalf Of Ivan Kovacevic Sent: Tuesday, October 06, 2015 11:15 PM To: Pete E; Peter Beckman Cc: VoiceOps Subject: Re: [VoiceOps] Lack of Quality Industry-wide What would help, and what has been done in other industries (think JD Power, Gartner… ok maybe not Gartner) is to have this data aggregated and available to view as a part of an industry report. So that you can look at Cheap-o-voip.com and say…. “The rates sure look good, but their PDD, completion, etc are dismal, I’ll pass”… That would quickly help separate the good from the bad and hopefully drive the industry overall to improve those key metrics. I would pay for that sort of report, just to avoid wasting time on duds. Or… I would be open to sharing data, either as summary data or sanitized CDRs to help drive that sort of database. Now… if we could only agree on what the key metrics are... it seems that everyone has a different measuring stick. Best Regards, Ivan Kovacevic Vice President, Client Services Star Telecom | www.startelecom.ca<http://www.startelecom.ca/> | SIP Based Services for Contact Centers From: VoiceOps [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Pete E Sent: Tuesday, October 06, 2015 5:14 PM To: Peter Beckman <[email protected]<mailto:[email protected]>> Cc: VoiceOps <[email protected]<mailto:[email protected]>> Subject: Re: [VoiceOps] Lack of Quality Industry-wide Ditto. We do the same, but it doesn't get us very far. We've recently fired two carriers for performance. On Tue, Oct 6, 2015 at 12:34 PM, Peter Beckman <[email protected]<mailto:[email protected]>> wrote: That's a great story Anthony! It's similar to my issues. I already do this for termination. DID and SMS issues are more difficult to manage. And the issues you have with one carrier that drives you to mass port your DIDs that you hope to escape start happening with your new carrier. I wish carriers would have the same level of visibility in their service and infrastructure as you seemed to have with Intellisight, and then fix the problems proactively when they find them. "What gets measured gets managed." So true. So elusive in this business. Beckman On Tue, 6 Oct 2015, Anthony Orlando wrote: You are correct Peter. It's a constant struggle. For years I used a product from Empirix called Intelisight. It gave us the ability to monitor carriers (and other managed objects) with defined sets of KPI's. Once I saw a carrier have issues (PDD, quality, excessive 503's) I used to call them and tell them they had a problem. Hours or days later they would resolve. I got away from that practice and just routed around them. Funny how they notice that. Once the issue was resolved I put them in a penalty box and slowly added traffic. Once they realized I was measuring their performance and there would be financial repercussions it's amazing how the quality of their under lying carriers improved. My carrier ticket count dropped by 25-30%. --------------------------------------------------------------------------- Peter Beckman Internet Guy [email protected]<mailto:[email protected]> http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/voiceops This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, you should notify the author and delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alteva.
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