Re: [VoiceOps] Vitleity alternatives

2016-09-08 Thread Nathan Anderson 
Aaugh don't say that!

-- Nathan

From: Anthony Orlando [mailto:avorla...@yahoo.com]
Sent: Thursday, September 08, 2016 5:31 PM
To: Nathan Anderson
Cc: Oren Yehezkely; voiceops@voiceops.org
Subject: Re: [VoiceOps] Vitleity alternatives

Nice Nathan. You just jinxed yourself and them. :)

Sent from my iPhone

On Sep 8, 2016, at 6:55 PM, Nathan Anderson 
<nath...@fsr.com<mailto:nath...@fsr.com>> wrote:
Though we had a rough time a few months back when they were under DDoS, and 
were nearly forced to jump ship as a result (see some of my own posts to this 
group earlier this year), VoIP Innovations has proven to be rock-solid ever 
since...it really seems like they managed to lick the problem, and in the 
process added a bunch of new protections and redundancy that *knock on wood* 
has made a huge difference.  Although I have a couple of minor quibbles about 
some of their procedures, their ports department has always been responsive, 
and I have to say that I really appreciated how they went out of their way to 
make time and reach out to provide us with updates in the middle of the crisis; 
this was true with how they handled their customers broadly, but even more 
appreciated was the specific one-on-one communication and attention we got, 
even though we are a small fish.

-- Nathan

From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Oren 
Yehezkely
Sent: Thursday, September 08, 2016 4:30 PM
To: voiceops@voiceops.org<mailto:voiceops@voiceops.org>
Subject: [VoiceOps] Vitleity alternatives

Hello,

We have been using Vitelity in the last two years, a few months after they were 
acquired by Onvoy.

In the last months we see a deterioration in the quality of their service. Port 
requests we submit take weeks to complete, when we ask for an update they try 
to sell us the expedited service for $75!!

It also seems that they have a big problem with staff as we see a big turnover 
with the people we deal with.

Their portal may have been the state of the art years ago, now it feels like it 
is from the middle ages.

Looks like Onvoy is busy spending money on acquisitions, but would not let them 
provide good customer service.

Would be happy to hear if you can recommend any alternatives.

Thanks!
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Re: [VoiceOps] Vitleity alternatives

2016-09-08 Thread Aryn Nakaoka 808.356.2901 
How many DIDs and minutes are you guys doing ?






Aryn H. K. Nakaoka
anaka...@trinet-hi.com

Direct: 808.356.2901
Fax : 808.356.2919

Tri-net Solutions
518 Holokahana Lane Suite #200
Honolulu, HI 96817
http://www.trinet-hi.com

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Aloha Tone PBX  https://www.youtube.com/watch?v=96YWPY9wCeU

Aloha Tone (HA) High Availability http://youtu.be/rJsr4k0RBH8

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On Thu, Sep 8, 2016 at 1:29 PM, Oren Yehezkely  wrote:

> Hello,
>
> We have been using Vitelity in the last two years, a few months after they
> were acquired by Onvoy.
>
> In the last months we see a deterioration in the quality of their service.
> Port requests we submit take weeks to complete, when we ask for an update
> they try to sell us the expedited service for $75!!
>
> It also seems that they have a big problem with staff as we see a big
> turnover with the people we deal with.
>
> Their portal may have been the state of the art years ago, now it feels
> like it is from the middle ages.
>
> Looks like Onvoy is busy spending money on acquisitions, but would not let
> them provide good customer service.
>
> Would be happy to hear if you can recommend any alternatives.
>
> Thanks!
>
> ___
> VoiceOps mailing list
> VoiceOps@voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
___
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Re: [VoiceOps] Vitleity alternatives

2016-09-08 Thread Anthony Orlando via VoiceOps 
Nice Nathan. You just jinxed yourself and them. :)

Sent from my iPhone

> On Sep 8, 2016, at 6:55 PM, Nathan Anderson <nath...@fsr.com> wrote:
> 
> Though we had a rough time a few months back when they were under DDoS, and 
> were nearly forced to jump ship as a result (see some of my own posts to this 
> group earlier this year), VoIP Innovations has proven to be rock-solid ever 
> since...it really seems like they managed to lick the problem, and in the 
> process added a bunch of new protections and redundancy that *knock on wood* 
> has made a huge difference.  Although I have a couple of minor quibbles about 
> some of their procedures, their ports department has always been responsive, 
> and I have to say that I really appreciated how they went out of their way to 
> make time and reach out to provide us with updates in the middle of the 
> crisis; this was true with how they handled their customers broadly, but even 
> more appreciated was the specific one-on-one communication and attention we 
> got, even though we are a small fish.
>  
> -- Nathan
>  
> From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Oren 
> Yehezkely
> Sent: Thursday, September 08, 2016 4:30 PM
> To: voiceops@voiceops.org
> Subject: [VoiceOps] Vitleity alternatives
>  
> Hello,
>  
> We have been using Vitelity in the last two years, a few months after they 
> were acquired by Onvoy.
>  
> In the last months we see a deterioration in the quality of their service. 
> Port requests we submit take weeks to complete, when we ask for an update 
> they try to sell us the expedited service for $75!!
>  
> It also seems that they have a big problem with staff as we see a big 
> turnover with the people we deal with.
>  
> Their portal may have been the state of the art years ago, now it feels like 
> it is from the middle ages.
>  
> Looks like Onvoy is busy spending money on acquisitions, but would not let 
> them provide good customer service.
>  
> Would be happy to hear if you can recommend any alternatives.
>  
> Thanks!
> ___
> VoiceOps mailing list
> VoiceOps@voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
___
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Re: [VoiceOps] Vitleity alternatives

2016-09-08 Thread Carlos Alvarez 
We used VoIP Innovations/M2 years ago, and always had great service.  We
moved to Onvoy and the prices were just so much lower for our volume so we
stopped using them.  We still use Vitelity for a few limited things, and
never need CS, so I can't speak to it.


On Thu, Sep 8, 2016 at 4:55 PM, Nathan Anderson <nath...@fsr.com> wrote:

> Though we had a rough time a few months back when they were under DDoS,
> and were nearly forced to jump ship as a result (see some of my own posts
> to this group earlier this year), VoIP Innovations has proven to be
> rock-solid ever since...it really seems like they managed to lick the
> problem, and in the process added a bunch of new protections and redundancy
> that *knock on wood* has made a huge difference.  Although I have a couple
> of minor quibbles about some of their procedures, their ports department
> has always been responsive, and I have to say that I really appreciated how
> they went out of their way to make time and reach out to provide us with
> updates in the middle of the crisis; this was true with how they handled
> their customers broadly, but even more appreciated was the specific
> one-on-one communication and attention we got, even though we are a small
> fish.
>
>
>
> -- Nathan
>
>
>
> *From:* VoiceOps [mailto:voiceops-boun...@voiceops.org] *On Behalf Of *Oren
> Yehezkely
> *Sent:* Thursday, September 08, 2016 4:30 PM
> *To:* voiceops@voiceops.org
> *Subject:* [VoiceOps] Vitleity alternatives
>
>
>
> Hello,
>
>
>
> We have been using Vitelity in the last two years, a few months after they
> were acquired by Onvoy.
>
>
>
> In the last months we see a deterioration in the quality of their service.
> Port requests we submit take weeks to complete, when we ask for an update
> they try to sell us the expedited service for $75!!
>
>
>
> It also seems that they have a big problem with staff as we see a big
> turnover with the people we deal with.
>
>
>
> Their portal may have been the state of the art years ago, now it feels
> like it is from the middle ages.
>
>
>
> Looks like Onvoy is busy spending money on acquisitions, but would not let
> them provide good customer service.
>
>
>
> Would be happy to hear if you can recommend any alternatives.
>
>
>
> Thanks!
>
> ___
> VoiceOps mailing list
> VoiceOps@voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
___
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Re: [VoiceOps] Vitleity alternatives

2016-09-08 Thread Nathan Anderson 
Though we had a rough time a few months back when they were under DDoS, and 
were nearly forced to jump ship as a result (see some of my own posts to this 
group earlier this year), VoIP Innovations has proven to be rock-solid ever 
since...it really seems like they managed to lick the problem, and in the 
process added a bunch of new protections and redundancy that *knock on wood* 
has made a huge difference.  Although I have a couple of minor quibbles about 
some of their procedures, their ports department has always been responsive, 
and I have to say that I really appreciated how they went out of their way to 
make time and reach out to provide us with updates in the middle of the crisis; 
this was true with how they handled their customers broadly, but even more 
appreciated was the specific one-on-one communication and attention we got, 
even though we are a small fish.

-- Nathan

From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Oren 
Yehezkely
Sent: Thursday, September 08, 2016 4:30 PM
To: voiceops@voiceops.org
Subject: [VoiceOps] Vitleity alternatives

Hello,

We have been using Vitelity in the last two years, a few months after they were 
acquired by Onvoy.

In the last months we see a deterioration in the quality of their service. Port 
requests we submit take weeks to complete, when we ask for an update they try 
to sell us the expedited service for $75!!

It also seems that they have a big problem with staff as we see a big turnover 
with the people we deal with.

Their portal may have been the state of the art years ago, now it feels like it 
is from the middle ages.

Looks like Onvoy is busy spending money on acquisitions, but would not let them 
provide good customer service.

Would be happy to hear if you can recommend any alternatives.

Thanks!
___
VoiceOps mailing list
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[VoiceOps] Vitleity alternatives

2016-09-08 Thread Oren Yehezkely 
Hello,

We have been using Vitelity in the last two years, a few months after they
were acquired by Onvoy.

In the last months we see a deterioration in the quality of their service.
Port requests we submit take weeks to complete, when we ask for an update
they try to sell us the expedited service for $75!!

It also seems that they have a big problem with staff as we see a big
turnover with the people we deal with.

Their portal may have been the state of the art years ago, now it feels
like it is from the middle ages.

Looks like Onvoy is busy spending money on acquisitions, but would not let
them provide good customer service.

Would be happy to hear if you can recommend any alternatives.

Thanks!
___
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