Re: Second email address problems
Thank you all very much. I am now set up properly and have learned several things into the bargain. With best wishes, Jennifer. On 13 July 2015 at 10:46, Kaye and Geoff k...@kgweb.org.au wrote: Hello Jennifer On 12/07/2015, at 6:29 PM, Jennifer Lefroy wrote: I should add that I have sent successfully a message to our first address and it appears in that mailbox, but there is no way of knowing this otherwise. You can check that the email account is set up correctly by your ISP (and that you have the correct password) by using webmail to access the account. I presume that your ISP provides webmail - I do not know of any who do not. First send a test message to your new email address and then use webmail to see if it has been received. Your ISP's web site should have instructions for using webmail if you have not used it before - it is similar to Gmail so you should be able to work it out. If you can get in to the account and the message is there, then the problem is in the settings in your mail program on your computer. Follow Tim's suggestions to get it working. Regards Geoff --- Kaye and Geoff k...@kgweb.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Second email address problems
I am afraid my ignorance is abysmal, Tim. I do not have my own domain. I asked the provider (and perhaps I should not have said server?) for a second address. Then what I have done is go to Mail Preferences, clicked on the add account and followed the Wizard. Occasionally it is now asking for the password for the account which it does not accept. I am working on a Mac OS X 10.8.5 Mountain Lion. Perhaps I have to contact the provider tomorrow (It's a small one not open till then.) Thank you of your suggestion. Jennifer On 12 July 2015 at 18:04, Tim Law t...@peoplehelp.com.au wrote: Jennifer, Given you have access to the server, I am assuming you are connecting via the cpanel, short for control panel. This is a pretty standard thing for people that have their own domain. Alongside the areas where you set things like password and quota, is a way of downloading the settings. I suggest you do this, then double click on the download. It should open in Mail.app - i think - and import the correct settings. Tim On 12 Jul 2015, at 4:52 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: Hello Everyone, I have set up a second email address with our server. It appears in the inbox for Macmail but has symbol of no connection although the first address is working. It does not appear to have a separate Sent box or Drafts etc. I can't find any suggestions in Google. Can anyone help, please? With best wishes, Jennifer -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Second email address problems
Hello Jennifer On 12/07/2015, at 6:29 PM, Jennifer Lefroy wrote: I should add that I have sent successfully a message to our first address and it appears in that mailbox, but there is no way of knowing this otherwise. You can check that the email account is set up correctly by your ISP (and that you have the correct password) by using webmail to access the account. I presume that your ISP provides webmail - I do not know of any who do not. First send a test message to your new email address and then use webmail to see if it has been received. Your ISP's web site should have instructions for using webmail if you have not used it before - it is similar to Gmail so you should be able to work it out. If you can get in to the account and the message is there, then the problem is in the settings in your mail program on your computer. Follow Tim's suggestions to get it working. Regards Geoff --- Kaye and Geoff k...@kgweb.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Second email address problems
I should add that I have sent successfully a message to our first address and it appears in that mailbox, but there is no way of knowing this otherwise. On 12 July 2015 at 18:26, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: I am afraid my ignorance is abysmal, Tim. I do not have my own domain. I asked the provider (and perhaps I should not have said server?) for a second address. Then what I have done is go to Mail Preferences, clicked on the add account and followed the Wizard. Occasionally it is now asking for the password for the account which it does not accept. I am working on a Mac OS X 10.8.5 Mountain Lion. Perhaps I have to contact the provider tomorrow (It's a small one not open till then.) Thank you of your suggestion. Jennifer On 12 July 2015 at 18:04, Tim Law t...@peoplehelp.com.au wrote: Jennifer, Given you have access to the server, I am assuming you are connecting via the cpanel, short for control panel. This is a pretty standard thing for people that have their own domain. Alongside the areas where you set things like password and quota, is a way of downloading the settings. I suggest you do this, then double click on the download. It should open in Mail.app - i think - and import the correct settings. Tim On 12 Jul 2015, at 4:52 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: Hello Everyone, I have set up a second email address with our server. It appears in the inbox for Macmail but has symbol of no connection although the first address is working. It does not appear to have a separate Sent box or Drafts etc. I can't find any suggestions in Google. Can anyone help, please? With best wishes, Jennifer -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Second email address problems
Hello Everyone, I have set up a second email address with our server. It appears in the inbox for Macmail but has symbol of no connection although the first address is working. It does not appear to have a separate Sent box or Drafts etc. I can't find any suggestions in Google. Can anyone help, please? With best wishes, Jennifer -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Second email address problems
Jennifer, Given you have access to the server, I am assuming you are connecting via the cpanel, short for control panel. This is a pretty standard thing for people that have their own domain. Alongside the areas where you set things like password and quota, is a way of downloading the settings. I suggest you do this, then double click on the download. It should open in Mail.app - i think - and import the correct settings. Tim On 12 Jul 2015, at 4:52 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: Hello Everyone, I have set up a second email address with our server. It appears in the inbox for Macmail but has symbol of no connection although the first address is working. It does not appear to have a separate Sent box or Drafts etc. I can't find any suggestions in Google. Can anyone help, please? With best wishes, Jennifer -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Second email address problems
Okay, There are two ways to view the mail account information. One is via MailPreferences Accounts. There is no wizard in this section. The other way is MailAccounts. This way there IS a wizard. Having two methods can be confusing, but there is an important distinction in what they each do. One is more automated, hence the Wizard. It can get things wrong tho. What I suggest you do, given this new email address is from the same ISP, internet service provider, as your first email account is to go to MailPreferencesAccounts and click on the email account that works properly, and take some screen prints Apple-Shift-4 and use the mouse to select the small area of the screen you want to take a screen capture. Do this for Account Information, Mailbox Behaviours and Advanced. You’ll only find this in MailPreferencesAccounts, not MailAccounts. Then go to the new problematic account and replicate the settings, apart from the obvious ones of providing the new email address and password, and giving it a new Description. See how that goes. What does right clicking on the warning triangle say? Not sure if this does show up something, but it’s worth a try. The other troubleshooting tip is to go to WindowActivity in Mail, and that might show where the account is getting stuck. It’s also interesting see all the behind the scenes activity that goes on with Mail. Tim On 12 Jul 2015, at 6:29 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: I should add that I have sent successfully a message to our first address and it appears in that mailbox, but there is no way of knowing this otherwise. On 12 July 2015 at 18:26, Jennifer Lefroy lefroy.jenni...@gmail.com mailto:lefroy.jenni...@gmail.com wrote: I am afraid my ignorance is abysmal, Tim. I do not have my own domain. I asked the provider (and perhaps I should not have said server?) for a second address. Then what I have done is go to Mail Preferences, clicked on the add account and followed the Wizard. Occasionally it is now asking for the password for the account which it does not accept. I am working on a Mac OS X 10.8.5 Mountain Lion. Perhaps I have to contact the provider tomorrow (It's a small one not open till then.) Thank you of your suggestion. Jennifer On 12 July 2015 at 18:04, Tim Law t...@peoplehelp.com.au mailto:t...@peoplehelp.com.au wrote: Jennifer, Given you have access to the server, I am assuming you are connecting via the cpanel, short for control panel. This is a pretty standard thing for people that have their own domain. Alongside the areas where you set things like password and quota, is a way of downloading the settings. I suggest you do this, then double click on the download. It should open in Mail.app - i think - and import the correct settings. Tim On 12 Jul 2015, at 4:52 pm, Jennifer Lefroy lefroy.jenni...@gmail.com mailto:lefroy.jenni...@gmail.com wrote: Hello Everyone, I have set up a second email address with our server. It appears in the inbox for Macmail but has symbol of no connection although the first address is working. It does not appear to have a separate Sent box or Drafts etc. I can't find any suggestions in Google. Can anyone help, please? With best wishes, Jennifer -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
