Your story points out that there is a difference between being RIGHT and
WINNING. Here, the ISP was RIGHT and won judgment in the court of law. But
they LOST in the economic terms. This is definately something every ISP
should consider long and hard before suing a client.
- Larry Yunker
- Original Message -
From: Kurt Fankhauser [EMAIL PROTECTED]
To: 'WISPA General List' wireless@wispa.org
Sent: Monday, December 11, 2006 12:54 AM
Subject: RE: [WISPA] I missed billing a customer for 15 months !
A local dial up provider in town here missed billing a client for 2
years. The owner contacted the guy and he refused to pay $400. The owner
took him to court. The client said he never got billed and shouldn't
have to pay. The The judge said If you didn't use it then you shouldn't
have to pay but since you accessed the service multiple times over the 2
years you have to pay. The guy was ordered in court to pay and he did.
Needless to say the ISP owner lost that client from his subscriber base.
The ISP looked really bad and I am sure that has deterred some people
from going with his service. You may ask how I know all this Well
that client switched to my service now.
Kurt Fankhauser
WAVELINC
114 S. Walnut St.
Bucyrus, OH 44820
419-562-6405
www.wavelinc.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Jenco Wireless
Sent: Sunday, December 10, 2006 6:27 PM
To: WISPA General List
Subject: Re: [WISPA] I missed billing a customer for 15 months !
I just sent him an e-mail:
Hello Mr. XXX . We just did a review of our credit card billing and
realized that we have not successfully billed your account since
7/26/05.
Our credit card service tried to bill you a few times (6), but for some
reason was declined payment. Due to the timing of the catastrophic
lightning strike we had in August '05, we did not catch this situation.
We
realize that some of this is our issue, since we did not catch it, but
some
may be on your end as well for the same reason (not noticing the fact
that a
charge for our service has not been incurred for the last 15 months).
We
would like to know your thoughts on how you think we should proceed with
this?
Thank you,
Me
** Note - Why do the people who seem to be the nicest you have ever met
seem
to turn in to the biggest a-holes as soon as there is a 1 second
glitch
in their otherwise perfect Internet service :-) :-) **
On 12/10/06, Jenco Wireless [EMAIL PROTECTED] wrote:
Thanks everyone !
On 12/10/06, Scott Reed [EMAIL PROTECTED] wrote:
I would also go to customer and explain what happened. Most people
expect to pay for what they get. I would probably accept what ever
he
offered, but if less than 1/2, I might suggest the 1/2.
Jenco Wireless wrote:
Hi. About 15 months ago I had my main tower get hit by lightning
(catastrophic hit). It took me a little while to get all of the
bugs
worked
out with the repairs. During this time I had a customer's credit
card
get
declined. I deactivated his card, then forgot to move him to our
invoicing
system. He never called to say hey - I'm not getting billed
(imagine
that), and I just now did a credit card check to find this
problem. What
would you do?
a) My mistake - let it go. Bill him from the current month.
b) Try to bill his CC for the full amount (ouch!!) (Our customers
sign an
agreement that we will automatically bill their CC monthly).
c) Send him a bill for the full amount.
d) Disconnect his service and let the past un-charges slide,
then
charge
him $200 to reconnect his service.
e) Any other ideas?
I am opting for a above because it was my mistake.
Thanks,
Brad H
--
Scott Reed
Owner
NewWays
Wireless Networking
Network Design, Installation and Administration
www.nwwnet.net
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