Re: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

[George Hardesty]

Shipping of the World version was my grievous error and I'm terribly,
terribly sorry that it happened and caused all of this trouble for Scott.
 I thought that what we had was US version and based on various reasons I
had no reason to believe otherwise.  But I didn't verify that and I really
feel terrible for all the trouble that it has caused Scott.

As soon as we found out that we had shipped the wrong version, we shipped
the US version.  Then 1 or 2 days later I received notice that Scott or his
office had charged-back the $1500 + shipping to us and I got a little
panicky about it because we had never done business with them before, and
he knew that we had shipped the US version unit, and yet we had notice of a
chargeback.  The burden of proof is always on the merchant and the banks
always favor the customer in a chargeback situation; chargebacks are always
risky for the merchant.  So I requested a UPS interception by email, of the
shipment of the US version.  Then I corresponded with Scott and he assured
me not to worry - that he would cancel the chargeback.  So I sent an email
asking that the request for UPS interception be cancelled - to the same
party to whom I had sent the email requesting the interception, requesting
that they disregard the request for an interception.  I then decided to
worry about the chargeback anymore and of course I thought that the
interception was now not going to happen.  Unfortunately, the interception
did occur - late today - I got the notice after 5PM.

After seeing these emails I called Scott and explained the whole situation
and apologized profusely for all the trouble that this has caused him.

*I'm working on getting a US version unit to him as quickly as possible and
he is aware of this.*

Those of you who are customers of Data Alliance know that we are very
straighforward and normally work like clockwork shipping orders the same
day - even orders as late as 4:30 or 5 normally are shipped that day.

Sincerely,

George Hardesty

On Mon, Dec 17, 2012 at 7:04 PM, Scott Carullo wrote:

> So... I really needed an Air Fiber for an important project that was time
> sensitive...
>
> Go to the UBNT tool and see who has stock, I very specifically put HAS TO
> BE US VERSION in the notes.
>
> George Hardesty from there emails me that his company Data-Alliance.net
> has them in stock.
>
> I send an email directly back to his, asking specifically, you have the US
> version in stock?  He emails back, yes he has verified that he has US
> version in stock.
>
> I buy it.  I wait a week.  It shows up and low and behold its the
> international version.  Woohoo, just wasted my time and money and project
> is not happening when I promised customer.  That should not have happened
> when I specifically asked twice for him to verify what I was buying before
> hand.
>
> It gets better.  Of course I had AMEX open chargeback on the purchase
> because I already lost time, money and possibly new customer on this
> inexcusable botched shipment.  I called George and let him know this and
> that I expected them to pay for shipping back as well because it was 100%
> his fault.  He then informs me he has the US version and can ship it out to
> fix my problem and will also include shipping label for the wrong air fiber
> return.  Great, seems reasonable - at least there is light at the end of
> the one week delay.   I get with AMEX and have them drop the dispute.   I
> get shipping label and return product to him after waiting in line at UPS
> (bad time of year to ship stuff).  George send me tracking info for new US
> air fiber (I had him double check again, before shipping the second time as
> you might imagine). Ok, I am assured everything is good and the correct
> part is now on its way.  Supposed to arrive today  I check tracking
> this evening because package never arrived, but hey, its baout xmas maybe
> they are working late?  Nope - Mr Hardesty called UPS and had the package
> returned to sender.  LOL  - seriously?
>
> Now I'm late on the project twice and customer thinks this is some sort of
> new hobby for me.  I'm not happy.  And I sure as heck won't make the
> mistake of ordering something from Data-Alliance.net again since they are
> obviously lacking integrity and competence in several departments.  I just
> can't believe after having discussed all this with him several times, and
> us both potentially having everything work out acceptably that he pulled
> this and didn't even bother to communicate with me so I could have at the
> very least saved another lost day.  Now I start over, third time...
>
> /End rant
>
>
>
> Scott Carullo
> Technical Operations
> 855-FLSPEED x102
>
>


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Re: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

[Forbes Mercy]

I have a pair if you want them.
Forbes Mercy
Washington Broadband


Sent from my iPhone

On Dec 17, 2012, at 6:04 PM, Scott Carullo  wrote:

> So... I really needed an Air Fiber for an important project that was time 
> sensitive...
> 
> Go to the UBNT tool and see who has stock, I very specifically put HAS TO BE 
> US VERSION in the notes.
> 
> George Hardesty from there emails me that his company Data-Alliance.net has 
> them in stock.
> 
> I send an email directly back to his, asking specifically, you have the US 
> version in stock?  He emails back, yes he has verified that he has US version 
> in stock.
> 
> I buy it.  I wait a week.  It shows up and low and behold its the 
> international version.  Woohoo, just wasted my time and money and project is 
> not happening when I promised customer.  That should not have happened when I 
> specifically asked twice for him to verify what I was buying before hand.
> 
> It gets better.  Of course I had AMEX open chargeback on the purchase because 
> I already lost time, money and possibly new customer on this inexcusable 
> botched shipment.  I called George and let him know this and that I expected 
> them to pay for shipping back as well because it was 100% his fault.  He then 
> informs me he has the US version and can ship it out to fix my problem and 
> will also include shipping label for the wrong air fiber return.  Great, 
> seems reasonable - at least there is light at the end of the one week delay.  
>  I get with AMEX and have them drop the dispute.   I get shipping label and 
> return product to him after waiting in line at UPS (bad time of year to ship 
> stuff).  George send me tracking info for new US air fiber (I had him double 
> check again, before shipping the second time as you might imagine). Ok, I am 
> assured everything is good and the correct part is now on its way.  Supposed 
> to arrive today  I check tracking this evening because package never 
> arrived, but hey, its baout xmas maybe they are working late?  Nope - Mr 
> Hardesty called UPS and had the package returned to sender.  LOL  - seriously?
> 
> Now I'm late on the project twice and customer thinks this is some sort of 
> new hobby for me.  I'm not happy.  And I sure as heck won't make the mistake 
> of ordering something from Data-Alliance.net again since they are obviously 
> lacking integrity and competence in several departments.  I just can't 
> believe after having discussed all this with him several times, and us both 
> potentially having everything work out acceptably that he pulled this and 
> didn't even bother to communicate with me so I could have at the very least 
> saved another lost day.  Now I start over, third time...
> 
> /End rant
> 
> 
> 
> Scott Carullo
> Technical Operations
> 855-FLSPEED x102
> 
> 
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Re: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

[Scott Carullo]

Not sure what to tell ya.  I'm not familiar enough to argue one way or another. 
 But I've had as many people ask the difference as I have had tell me I only 
want the US one from everything because TX power different, FCC approval 
different etc etc.  Not worth it to me to even open a box if it wasn't what I 
wanted I can't roll the dice with $1500 radios

And just because it works, doesn't mean its legal as far as the FCC is 
concerned.  I can make lots of country codes, radio configurations, and 
assorted parts work great but if the man ever stops by they need to be legal as 
well.  That could be as simple as a sticker on a UBNT radio  I'm just 
trying to do it right.  I can't debate whether they are the same and/or legal - 
I just don't know.

There seems to be a lot of confusion on this matter, it would be nice if UBNT 
made the difference crystal clear.

UBNT forum on matter: http://forum.ubnt.com/showthread.php?t=63248

Scott Carullo
Technical Operations
855-FLSPEED x102


 From: "Larry Weidig" 
Sent: Monday, December 17, 2012 9:43 PM
To: "sc...@brevardwireless.com" , "WISPA General 
List" 
Subject: RE: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

  I am really not sure what the issue with an International version would be.  
Set the country code setting to US and poof you have the equivalent of the US 
version.  I know there has been some talk about different power and such, but I 
can assure you that is not the case.  We got a set that were not the US version 
installed them and received exactly the predicted signal strength, actually 1 
dB better.   Larry A. Weidig (lwei...@excel.net) Excel.Net, Inc. - 
http://www.excel.net/ (920) 452-0455 - Sheboygan/Plymouth area (888) 489-9995 - 
Other areas, toll-free   From: wireless-boun...@wispa.org 
[mailto:wireless-boun...@wispa.org] On Behalf Of Scott Carullo
Sent: Monday, December 17, 2012 8:05 PM
To: wireless@wispa.org
Subject: [WISPA] Data-Alliance.net Horror story w/ Air Fiber   So... I really 
needed an Air Fiber for an important project that was time sensitive...

Go to the UBNT tool and see who has stock, I very specifically put HAS TO BE US 
VERSION in the notes.

George Hardesty from there emails me that his company Data-Alliance.net has 
them in stock.

I send an email directly back to his, asking specifically, you have the US 
version in stock?  He emails back, yes he has verified that he has US version 
in stock.

I buy it.  I wait a week.  It shows up and low and behold its the international 
version.  Woohoo, just wasted my time and money and project is not happening 
when I promised customer.  That should not have happened when I specifically 
asked twice for him to verify what I was buying before hand.

It gets better.  Of course I had AMEX open chargeback on the purchase because I 
already lost time, money and possibly new customer on this inexcusable botched 
shipment.  I called George and let him know this and that I expected them to 
pay for shipping back as well because it was 100% his fault.  He then informs 
me he has the US version and can ship it out to fix my problem and will also 
include shipping label for the wrong air fiber return.  Great, seems reasonable 
- at least there is light at the end of the one week delay.   I get with AMEX 
and have them drop the dispute.   I get shipping label and return product to 
him after waiting in line at UPS (bad time of year to ship stuff).  George send 
me tracking info for new US air fiber (I had him double check again, before 
shipping the second time as you might imagine). Ok, I am assured everything is 
good and the correct part is now on its way.  Supposed to arrive today  I 
check tracking this evening because package never arrived, but hey, its baout 
xmas maybe they are working late?  Nope - Mr Hardesty called UPS and had the 
package returned to sender.  LOL  - seriously?

Now I'm late on the project twice and customer thinks this is some sort of new 
hobby for me.  I'm not happy.  And I sure as heck won't make the mistake of 
ordering something from Data-Alliance.net again since they are obviously 
lacking integrity and competence in several departments.  I just can't believe 
after having discussed all this with him several times, and us both potentially 
having everything work out acceptably that he pulled this and didn't even 
bother to communicate with me so I could have at the very least saved another 
lost day.  Now I start over, third time...

/End rant

  Scott Carullo
Technical Operations
855-FLSPEED x102


<>
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Re: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

[Larry Weidig]

I am really not sure what the issue with an International version would be.  
Set the country code setting to US and poof you have the equivalent of the US 
version.  I know there has been some talk about different power and such, but I 
can assure you that is not the case.  We got a set that were not the US version 
installed them and received exactly the predicted signal strength, actually 1 
dB better.


Larry A. Weidig (lwei...@excel.net<mailto:lwei...@excel.net>)
Excel.Net, Inc. - http://www.excel.net/
(920) 452-0455 - Sheboygan/Plymouth area
(888) 489-9995 - Other areas, toll-free

From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Scott Carullo
Sent: Monday, December 17, 2012 8:05 PM
To: wireless@wispa.org
Subject: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

So... I really needed an Air Fiber for an important project that was time 
sensitive...

Go to the UBNT tool and see who has stock, I very specifically put HAS TO BE US 
VERSION in the notes.

George Hardesty from there emails me that his company Data-Alliance.net has 
them in stock.

I send an email directly back to his, asking specifically, you have the US 
version in stock?  He emails back, yes he has verified that he has US version 
in stock.

I buy it.  I wait a week.  It shows up and low and behold its the international 
version.  Woohoo, just wasted my time and money and project is not happening 
when I promised customer.  That should not have happened when I specifically 
asked twice for him to verify what I was buying before hand.

It gets better.  Of course I had AMEX open chargeback on the purchase because I 
already lost time, money and possibly new customer on this inexcusable botched 
shipment.  I called George and let him know this and that I expected them to 
pay for shipping back as well because it was 100% his fault.  He then informs 
me he has the US version and can ship it out to fix my problem and will also 
include shipping label for the wrong air fiber return.  Great, seems reasonable 
- at least there is light at the end of the one week delay.   I get with AMEX 
and have them drop the dispute.   I get shipping label and return product to 
him after waiting in line at UPS (bad time of year to ship stuff).  George send 
me tracking info for new US air fiber (I had him double check again, before 
shipping the second time as you might imagine). Ok, I am assured everything is 
good and the correct part is now on its way.  Supposed to arrive today  I 
check tracking this evening because package never arrived, but hey, its baout 
xmas maybe they are working late?  Nope - Mr Hardesty called UPS and had the 
package returned to sender.  LOL  - seriously?

Now I'm late on the project twice and customer thinks this is some sort of new 
hobby for me.  I'm not happy.  And I sure as heck won't make the mistake of 
ordering something from Data-Alliance.net again since they are obviously 
lacking integrity and competence in several departments.  I just can't believe 
after having discussed all this with him several times, and us both potentially 
having everything work out acceptably that he pulled this and didn't even 
bother to communicate with me so I could have at the very least saved another 
lost day.  Now I start over, third time...

/End rant


Scott Carullo
Technical Operations
855-FLSPEED x102

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[WISPA] Data-Alliance.net Horror story w/ Air Fiber

[Scott Carullo]

So... I really needed an Air Fiber for an important project that was time 
sensitive...

Go to the UBNT tool and see who has stock, I very specifically put HAS TO 
BE US VERSION in the notes.

George Hardesty from there emails me that his company Data-Alliance.net has 
them in stock.

I send an email directly back to his, asking specifically, you have the US 
version in stock?  He emails back, yes he has verified that he has US 
version in stock.

I buy it.  I wait a week.  It shows up and low and behold its the 
international version.  Woohoo, just wasted my time and money and project 
is not happening when I promised customer.  That should not have happened 
when I specifically asked twice for him to verify what I was buying before 
hand.

It gets better.  Of course I had AMEX open chargeback on the purchase 
because I already lost time, money and possibly new customer on this 
inexcusable botched shipment.  I called George and let him know this and 
that I expected them to pay for shipping back as well because it was 100% 
his fault.  He then informs me he has the US version and can ship it out to 
fix my problem and will also include shipping label for the wrong air fiber 
return.  Great, seems reasonable - at least there is light at the end of 
the one week delay.   I get with AMEX and have them drop the dispute.   I 
get shipping label and return product to him after waiting in line at UPS 
(bad time of year to ship stuff).  George send me tracking info for new US 
air fiber (I had him double check again, before shipping the second time as 
you might imagine). Ok, I am assured everything is good and the correct 
part is now on its way.  Supposed to arrive today  I check tracking 
this evening because package never arrived, but hey, its baout xmas maybe 
they are working late?  Nope - Mr Hardesty called UPS and had the package 
returned to sender.  LOL  - seriously?

Now I'm late on the project twice and customer thinks this is some sort of 
new hobby for me.  I'm not happy.  And I sure as heck won't make the 
mistake of ordering something from Data-Alliance.net again since they are 
obviously lacking integrity and competence in several departments.  I just 
can't believe after having discussed all this with him several times, and 
us both potentially having everything work out acceptably that he pulled 
this and didn't even bother to communicate with me so I could have at the 
very least saved another lost day.  Now I start over, third time...

/End rant

Scott Carullo
Technical Operations
855-FLSPEED x102


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