Re: [WISPA] Ubiquiti and thunderstorm issue
Since we had the first issue like this we started using industrial cisco switches at each site with spanning tree on. That at least shuts the port off until we can find the bad radio instead of ruining the entire tower. Andy Trimmell Network Administrator atrimm...@precisionds.com 317.831.3000 ext 211 From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Joey Craig Sent: Monday, July 16, 2012 6:10 PM To: 'WISPA General List' Subject: Re: [WISPA] Ubiquiti and thunderstorm issue Has happened to us several times over the past 2 years. Just figured the static from the lightning messed with the radio. We have tried doing the firmware recovery procedure, but the problem continued even on the bench testing. It acted like someone plugged their router in backwards. Finally decided to just throw them in the trash figuring lightning damage was not covered under the warranty. We never investigated it any further. Joey Craig Network/RF Engineer Firenet1.Com <http://www.firenet1.com/> Phone: (662) 510-0764 Mobile: (662) 404-1118 From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Arthur Stephens Sent: Monday, July 16, 2012 3:47 PM To: wireless@wispa.org Subject: [WISPA] Ubiquiti and thunderstorm issue This has also occurred with NS2 and NSM365. The network is running really slow to no internet for customers after a lighting storm rolls thru. Ping an AP on the network and you get 2 reply then 2 timeouts 2 reply 2 timeouts repeatedly. Looking at the ARP table of the Mikrotik router for that network and one MAC is registered to a lot of ip addresses belonging to other equipment on the network (The device also announces that it owns the gateway also). Locate the device for that mac and log into that device, (keeping deleting the arp tables entries in order to get there) and Disable the LAN interface. I ARP stealing stops. Replacing the radio is the long term fix. This has happened quite a few times after lightning storms and across all the different devices made by Ubiquiti. Reloading or upgrading firmware has no effect. Today we had one on one network and two on a different network. With two of them it was even harder to fix. Had to MAC access deny the radios to get service restored on the network. Are we the only one with this issue? Has some one else had this issue and found a fix? -- Arthur Stephens Senior Sales Technician Ptera Wireless Inc. PO Box 135 24001 E Mission Suite 50 Liberty Lake, WA 99019 509-927-7837 For technical support visit http://www.ptera.net/support - "This message may contain confidential and/or propriety information, and is intended for the person/entity to whom it was originally addressed. Any use by others is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and are not intended to represent those of the company." ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ubiquiti and thunderstorm issue
Has happened to us several times over the past 2 years. Just figured the static from the lightning messed with the radio. We have tried doing the firmware recovery procedure, but the problem continued even on the bench testing. It acted like someone plugged their router in backwards. Finally decided to just throw them in the trash figuring lightning damage was not covered under the warranty. We never investigated it any further. Joey Craig Network/RF Engineer <http://www.firenet1.com/> Firenet1.Com Phone: (662) 510-0764 Mobile: (662) 404-1118 _ From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Arthur Stephens Sent: Monday, July 16, 2012 3:47 PM To: wireless@wispa.org Subject: [WISPA] Ubiquiti and thunderstorm issue This has also occurred with NS2 and NSM365. The network is running really slow to no internet for customers after a lighting storm rolls thru. Ping an AP on the network and you get 2 reply then 2 timeouts 2 reply 2 timeouts repeatedly. Looking at the ARP table of the Mikrotik router for that network and one MAC is registered to a lot of ip addresses belonging to other equipment on the network (The device also announces that it owns the gateway also). Locate the device for that mac and log into that device, (keeping deleting the arp tables entries in order to get there) and Disable the LAN interface. I ARP stealing stops. Replacing the radio is the long term fix. This has happened quite a few times after lightning storms and across all the different devices made by Ubiquiti. Reloading or upgrading firmware has no effect. Today we had one on one network and two on a different network. With two of them it was even harder to fix. Had to MAC access deny the radios to get service restored on the network. Are we the only one with this issue? Has some one else had this issue and found a fix? -- Arthur Stephens Senior Sales Technician Ptera Wireless Inc. PO Box 135 24001 E Mission Suite 50 Liberty Lake, WA 99019 509-927-7837 For technical support visit http://www.ptera.net/support - "This message may contain confidential and/or propriety information, and is intended for the person/entity to whom it was originally addressed. Any use by others is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and are not intended to represent those of the company." ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ubiquiti and thunderstorm issue
If you have filled out a rma and never heard back... Do it again. They often get lost. Also make sure they have your correct addy. They forgot to update my address and sent a rma'd pico to my former boss and competitor. On Jul 16, 2012 3:55 PM, "Phil Curnutt" wrote: > Had the same issue with a couple of radios two weeks back. We contacted > Ubnt about it and RMA a radio to them. Haven't heard back. > > Phil > > On Mon, Jul 16, 2012 at 2:46 PM, Arthur Stephens < > arthur.steph...@ptera.net> wrote: > >> This has also occurred with NS2 and NSM365. >> The network is running really slow to no internet for customers after a >> lighting storm rolls thru. Ping an AP on the network and you get 2 reply >> then 2 timeouts 2 reply 2 timeouts repeatedly. Looking at the ARP table of >> the Mikrotik router for that network and one MAC is registered to a lot of >> ip addresses belonging to other equipment on the network (The device also >> announces that it owns the gateway also). Locate the device for that mac >> and log into that device, (keeping deleting the arp tables entries in order >> to get there) and Disable the LAN interface. I ARP stealing stops. >> Replacing the radio is the long term fix. >> This has happened quite a few times after lightning storms and across all >> the different devices made by Ubiquiti. Reloading or upgrading firmware has >> no effect. Today we had one on one network and two on a different network. >> With two of them it was even harder to fix. Had to MAC access deny the >> radios to get service restored on the network. >> >> Are we the only one with this issue? Has some one else had this issue and >> found a fix? >> >> -- >> Arthur Stephens >> Senior Sales Technician >> Ptera Wireless Inc. >> PO Box 135 >> 24001 E Mission Suite 50 >> Liberty Lake, WA 99019 >> 509-927-7837 >> For technical support visit http://www.ptera.net/support >> >> - >> >> "This message may contain confidential and/or propriety information, and >> is intended for the person/entity to whom it was originally addressed. >> Any use by others is strictly prohibited. Please note that any views or >> opinions presented in this email are solely those of the author and are not >> intended to represent those of the company." >> >> ___ >> Wireless mailing list >> Wireless@wispa.org >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ubiquiti and thunderstorm issue
I've never seen it, but all the new Ubnt towers are routed. There are some legacy NS2 on the big bridge of the network, though. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Jul 16, 2012 at 4:55 PM, Phil Curnutt wrote: > Had the same issue with a couple of radios two weeks back. We contacted > Ubnt about it and RMA a radio to them. Haven't heard back. > > Phil > > On Mon, Jul 16, 2012 at 2:46 PM, Arthur Stephens < > arthur.steph...@ptera.net> wrote: > >> This has also occurred with NS2 and NSM365. >> The network is running really slow to no internet for customers after a >> lighting storm rolls thru. Ping an AP on the network and you get 2 reply >> then 2 timeouts 2 reply 2 timeouts repeatedly. Looking at the ARP table of >> the Mikrotik router for that network and one MAC is registered to a lot of >> ip addresses belonging to other equipment on the network (The device also >> announces that it owns the gateway also). Locate the device for that mac >> and log into that device, (keeping deleting the arp tables entries in order >> to get there) and Disable the LAN interface. I ARP stealing stops. >> Replacing the radio is the long term fix. >> This has happened quite a few times after lightning storms and across all >> the different devices made by Ubiquiti. Reloading or upgrading firmware has >> no effect. Today we had one on one network and two on a different network. >> With two of them it was even harder to fix. Had to MAC access deny the >> radios to get service restored on the network. >> >> Are we the only one with this issue? Has some one else had this issue and >> found a fix? >> >> -- >> Arthur Stephens >> Senior Sales Technician >> Ptera Wireless Inc. >> PO Box 135 >> 24001 E Mission Suite 50 >> Liberty Lake, WA 99019 >> 509-927-7837 >> For technical support visit http://www.ptera.net/support >> >> - >> >> "This message may contain confidential and/or propriety information, and >> is intended for the person/entity to whom it was originally addressed. >> Any use by others is strictly prohibited. Please note that any views or >> opinions presented in this email are solely those of the author and are not >> intended to represent those of the company." >> >> ___ >> Wireless mailing list >> Wireless@wispa.org >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ubiquiti and thunderstorm issue
Had the same issue with a couple of radios two weeks back. We contacted Ubnt about it and RMA a radio to them. Haven't heard back. Phil On Mon, Jul 16, 2012 at 2:46 PM, Arthur Stephens wrote: > This has also occurred with NS2 and NSM365. > The network is running really slow to no internet for customers after a > lighting storm rolls thru. Ping an AP on the network and you get 2 reply > then 2 timeouts 2 reply 2 timeouts repeatedly. Looking at the ARP table of > the Mikrotik router for that network and one MAC is registered to a lot of > ip addresses belonging to other equipment on the network (The device also > announces that it owns the gateway also). Locate the device for that mac > and log into that device, (keeping deleting the arp tables entries in order > to get there) and Disable the LAN interface. I ARP stealing stops. > Replacing the radio is the long term fix. > This has happened quite a few times after lightning storms and across all > the different devices made by Ubiquiti. Reloading or upgrading firmware has > no effect. Today we had one on one network and two on a different network. > With two of them it was even harder to fix. Had to MAC access deny the > radios to get service restored on the network. > > Are we the only one with this issue? Has some one else had this issue and > found a fix? > > -- > Arthur Stephens > Senior Sales Technician > Ptera Wireless Inc. > PO Box 135 > 24001 E Mission Suite 50 > Liberty Lake, WA 99019 > 509-927-7837 > For technical support visit http://www.ptera.net/support > - > > "This message may contain confidential and/or propriety information, and > is intended for the person/entity to whom it was originally addressed. > Any use by others is strictly prohibited. Please note that any views or > opinions presented in this email are solely those of the author and are not > intended to represent those of the company." > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
[WISPA] Ubiquiti and thunderstorm issue
This has also occurred with NS2 and NSM365. The network is running really slow to no internet for customers after a lighting storm rolls thru. Ping an AP on the network and you get 2 reply then 2 timeouts 2 reply 2 timeouts repeatedly. Looking at the ARP table of the Mikrotik router for that network and one MAC is registered to a lot of ip addresses belonging to other equipment on the network (The device also announces that it owns the gateway also). Locate the device for that mac and log into that device, (keeping deleting the arp tables entries in order to get there) and Disable the LAN interface. I ARP stealing stops. Replacing the radio is the long term fix. This has happened quite a few times after lightning storms and across all the different devices made by Ubiquiti. Reloading or upgrading firmware has no effect. Today we had one on one network and two on a different network. With two of them it was even harder to fix. Had to MAC access deny the radios to get service restored on the network. Are we the only one with this issue? Has some one else had this issue and found a fix? -- Arthur Stephens Senior Sales Technician Ptera Wireless Inc. PO Box 135 24001 E Mission Suite 50 Liberty Lake, WA 99019 509-927-7837 For technical support visit http://www.ptera.net/support - "This message may contain confidential and/or propriety information, and is intended for the person/entity to whom it was originally addressed. Any use by others is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and are not intended to represent those of the company." ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
