RE: Disney's Free Wi-Fi

[Eric Glinsky]

Here's some information on the tunnels (they do mention networking cables).

http://www.themeparktourist.com/features/20140414/17536/15-things-are-hidden-underground-disneys-magic-kingdom

Forgot to mention that the person I know who's been in the tunnels says that 
the work on the Wi-Fi network coincided with the MagicBand rollout so the bands 
could report status throughout the parks for location.

Isn't it neat to understand what actually makes those things work?

Thanks for bringing this up, Hector!

From: Eric Glinsky
Sent: Thursday, March 02, 2017 10:16 PM
To: 'The EDUCAUSE Wireless Issues Constituent Group Listserv'
Subject: RE: Disney's Free Wi-Fi

I hear that the APs are in the magic "secret" tunnel with wires up to external 
antennas in the street lights. :)

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Hector J Rios
Sent: Thursday, March 02, 2017 4:28 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Disney's Free Wi-Fi

I just came back from a trip to Disney World and I was blown away about the 
availability of their Wi-Fi network. It covers all the Disney Hotels, parks (I 
believe with the exception of the water parks) and the Disney Springs district. 
From the MAC address of a couple of WAPs, it appears they use Aruba. The 
coverage is impressive, and the connectivity is good; although reliability is 
decent, but I can forgive them knowing what a humongous task it takes to deploy 
such a massive network.

Does anybody know any more details about how this network was deployed? I 
looked and looked for places where I could see WAPs but didn't see a thing. 
However they did it, it is impressive.

Oh BTW, I did enjoy the park too. :)

Hector Rios
Louisiana State University
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Re: [WIRELESS-LAN] Disney's Free Wi-Fi

[Grant Sayer]

Hi Hector

Not sure about the Disney setup but we here at Macquarie University use Aruba 
Wifi and Avaya networking.  We cover 125 hectares of campus with 1600 wifi 
access points and 4 main controllers which divide our land into 2 zones; east 
and west with 2 controllers in each zone.

regards
grant
---
Grant Sayer
Director Infrastructure & Applications
Information Technology  |   Level 3, 75 Talavera Road
Macquarie University, NSW 2109, Australia
T: +61 2 9850 1590 |  F: +61 2 9850 1570  | M: + 61 403 174 226 |  
mq.edu.au
[cid:image001.png@01D293F4.3798A6A0]
CRICOS Provider 2J. Think before you print.
Please consider the environment before printing this email.
This message is intended for the addressee named and may
contain confidential information. If you are not the intended
recipient, please delete it and notify the sender. Views expressed
in this message are those of the individual sender, and are not
necessarily the views of Macquarie University.

On 3 Mar 2017, at 8:27 am, Hector J Rios mailto:hr...@lsu.edu>> 
wrote:

I just came back from a trip to Disney World and I was blown away about the 
availability of their Wi-Fi network. It covers all the Disney Hotels, parks (I 
believe with the exception of the water parks) and the Disney Springs district. 
From the MAC address of a couple of WAPs, it appears they use Aruba. The 
coverage is impressive, and the connectivity is good; although reliability is 
decent, but I can forgive them knowing what a humongous task it takes to deploy 
such a massive network.

Does anybody know any more details about how this network was deployed? I 
looked and looked for places where I could see WAPs but didn’t see a thing. 
However they did it, it is impressive.

Oh BTW, I did enjoy the park too. ☺

Hector Rios
Louisiana State University
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.


**
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RE: Disney's Free Wi-Fi

[Eric Glinsky]

I hear that the APs are in the magic "secret" tunnel with wires up to external 
antennas in the street lights. :)
[cid:image001.png@01D293A2.A0E939F0]



Eric Glinsky '12
Technology Specialist
The Woodstock Academy
57 Academy Road
Woodstock, CT 06281
(860) 928-6575 ext. 1152

[cid:image003.png@01D293A2.A0E939F0]  
[cid:image004.png@01D293A2.A0E939F0] 
   
[cid:image005.png@01D293A2.A0E939F0]    
[cid:image006.png@01D293A2.A0E939F0] 
   
[cid:image007.png@01D293A2.A0E939F0]    
[cid:image008.png@01D293A2.A0E939F0] 



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Hector J Rios
Sent: Thursday, March 02, 2017 4:28 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Disney's Free Wi-Fi

I just came back from a trip to Disney World and I was blown away about the 
availability of their Wi-Fi network. It covers all the Disney Hotels, parks (I 
believe with the exception of the water parks) and the Disney Springs district. 
From the MAC address of a couple of WAPs, it appears they use Aruba. The 
coverage is impressive, and the connectivity is good; although reliability is 
decent, but I can forgive them knowing what a humongous task it takes to deploy 
such a massive network.

Does anybody know any more details about how this network was deployed? I 
looked and looked for places where I could see WAPs but didn't see a thing. 
However they did it, it is impressive.

Oh BTW, I did enjoy the park too. :)

Hector Rios
Louisiana State University
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.
This e-mail message is intended only for the person or entity to which it is 
addressed and may contain CONFIDENTIAL or PRIVILEGED material. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender and destroy all copies of the 
original message. If you are the intended recipient but do not wish to receive 
communications through this medium, please so advise the sender immediately.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

Re: [WIRELESS-LAN] Disney's Free Wi-Fi

[Jake Snyder]

Hector, we must have just missed each other, I flew home today.  The Coke store 
in Disney Springs was crazy.  Lots and lots of Cisco APs, with a single Aruba 
on each floor (for Disney I'm assuming).  I had some initial funkiness on my 
iPhone where I was rapidly disconnecting and reconnecting, but settled down in 
about 20 seconds and was solid the rest of the time.  I assume I was bumping 
into an RSSI cutoff or clientmatch was being too bossy.  Other than some APs in 
retail stores, I found none visible.  Worked very well for me.

Universal didn't do anywhere near as good of a job at hiding APs.  Skull island 
and Harry Potter had them in the ceiling, with blackout covers on them (aside 
from bright green LED showing).  I saw lots of them, but didn't get to test 
(wife took away my phone).  Outside and inside of MIB there were lots of 
terrawave antennas visible (painted silver outdoors).

The Daytona 500 on Sunday was lackluster.  Dhcp fell over multiple times with 
some DNS issues throughout the day.  For me as a fan, and the RF was really 
suboptimal in the fan seating.  When it did work, it seemed ok. Das felt slow, 
but functional for light texting.  Lots of pics from there when we did the 
tour.  Ruckus in the track, cisco in the museum/office areas and UBNT for the 
connectivity to booths/tents outdoors.  Glad I'm not managing that.

Sent from my iPhone

> On Mar 2, 2017, at 2:52 PM, Chris Adams (IT)  wrote:
> 
> I am impressed that a networking professional had a vacation long and quiet 
> enough to enjoy an amusement park.
>  
> Well done, Hector!
>  
>  
> Thanks,
>  
> Chris Adams, CISSP
>  
> Director, Network & Telecom Services
> Division of Information Technology
> University of North Georgia
> E-Mail: chris.ad...@ung.edu | Office: (706) 867-2891
>  
> From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
> [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Hector J Rios
> Sent: Thursday, March 2, 2017 4:28 PM
> To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> Subject: [WIRELESS-LAN] Disney's Free Wi-Fi
>  
> I just came back from a trip to Disney World and I was blown away about the 
> availability of their Wi-Fi network. It covers all the Disney Hotels, parks 
> (I believe with the exception of the water parks) and the Disney Springs 
> district. From the MAC address of a couple of WAPs, it appears they use 
> Aruba. The coverage is impressive, and the connectivity is good; although 
> reliability is decent, but I can forgive them knowing what a humongous task 
> it takes to deploy such a massive network.
>  
> Does anybody know any more details about how this network was deployed? I 
> looked and looked for places where I could see WAPs but didn’t see a thing. 
> However  they did it, it is impressive.
>  
> Oh BTW, I did enjoy the park too. J
>  
> Hector Rios
> Louisiana State University
> ** Participation and subscription information for this EDUCAUSE 
> Constituent Group discussion list can be found at 
> http://www.educause.edu/discuss.
> ** Participation and subscription information for this EDUCAUSE 
> Constituent Group discussion list can be found at 
> http://www.educause.edu/discuss.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

RE: Disney's Free Wi-Fi

[Chris Adams (IT)]

I am impressed that a networking professional had a vacation long and quiet 
enough to enjoy an amusement park.

Well done, Hector!


Thanks,

Chris Adams, CISSP

Director, Network & Telecom Services
Division of Information Technology
University of North Georgia
E-Mail: chris.ad...@ung.edu | Office: (706) 867-2891

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Hector J Rios
Sent: Thursday, March 2, 2017 4:28 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Disney's Free Wi-Fi

I just came back from a trip to Disney World and I was blown away about the 
availability of their Wi-Fi network. It covers all the Disney Hotels, parks (I 
believe with the exception of the water parks) and the Disney Springs district. 
From the MAC address of a couple of WAPs, it appears they use Aruba. The 
coverage is impressive, and the connectivity is good; although reliability is 
decent, but I can forgive them knowing what a humongous task it takes to deploy 
such a massive network.

Does anybody know any more details about how this network was deployed? I 
looked and looked for places where I could see WAPs but didn't see a thing. 
However they did it, it is impressive.

Oh BTW, I did enjoy the park too. :)

Hector Rios
Louisiana State University
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

Re: [WIRELESS-LAN] Disney's Free Wi-Fi

[Chuck Anderson]

Funny, I just came back from there and was disappointed.  Wi-Fi kept
dropping.  I had to turn it off and use the more reliable 4G.

On Thu, Mar 02, 2017 at 09:27:35PM +, Hector J Rios wrote:
> I just came back from a trip to Disney World and I was blown away about the 
> availability of their Wi-Fi network. It covers all the Disney Hotels, parks 
> (I believe with the exception of the water parks) and the Disney Springs 
> district. From the MAC address of a couple of WAPs, it appears they use 
> Aruba. The coverage is impressive, and the connectivity is good; although 
> reliability is decent, but I can forgive them knowing what a humongous task 
> it takes to deploy such a massive network.
> 
> Does anybody know any more details about how this network was deployed? I 
> looked and looked for places where I could see WAPs but didn't see a thing. 
> However they did it, it is impressive.
> 
> Oh BTW, I did enjoy the park too. :)

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

Re: [WIRELESS-LAN] Disney's Free Wi-Fi

[Howard, Christopher]

One thing that Disney is fantastic at is hiding things in plain sight.  I'd be 
willing to bet you saw them and didn't even realize it.  I always look for 
access points everywhere I go just to see what they use and how they've 
deployed things.  I, likewise, have never seen a single access point when 
visiting Disney parks.

-Christopher

On Mar 2, 2017, at 4:27 PM, Hector J Rios mailto:hr...@lsu.edu>> 
wrote:

I just came back from a trip to Disney World and I was blown away about the 
availability of their Wi-Fi network. It covers all the Disney Hotels, parks (I 
believe with the exception of the water parks) and the Disney Springs district. 
From the MAC address of a couple of WAPs, it appears they use Aruba. The 
coverage is impressive, and the connectivity is good; although reliability is 
decent, but I can forgive them knowing what a humongous task it takes to deploy 
such a massive network.

Does anybody know any more details about how this network was deployed? I 
looked and looked for places where I could see WAPs but didn’t see a thing. 
However they did it, it is impressive.

Oh BTW, I did enjoy the park too. ☺

Hector Rios
Louisiana State University
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.


**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

Disney's Free Wi-Fi

[Hector J Rios]

I just came back from a trip to Disney World and I was blown away about the 
availability of their Wi-Fi network. It covers all the Disney Hotels, parks (I 
believe with the exception of the water parks) and the Disney Springs district. 
From the MAC address of a couple of WAPs, it appears they use Aruba. The 
coverage is impressive, and the connectivity is good; although reliability is 
decent, but I can forgive them knowing what a humongous task it takes to deploy 
such a massive network.

Does anybody know any more details about how this network was deployed? I 
looked and looked for places where I could see WAPs but didn't see a thing. 
However they did it, it is impressive.

Oh BTW, I did enjoy the park too. :)

Hector Rios
Louisiana State University

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

[Victoria Poncini]

:)

Victoria Poncini
UW-IT/ MOB
4545 15th Ave NE
Seattle, WA 98105
vponc...@uw.edu
Wk Phone: 206 685-8456

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman
Sent: Thursday, March 2, 2017 11:36 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

We choose not to have wireless problems, which greatly simplifies life at the 
helpdesk.

Lee Badman | Network Architect

Adjunct Instructor | CWNE #200
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244
t 315.443.3003   f 315.443.4325   e lhbad...@syr.edu w 
its.syr.edu
SYRACUSE UNIVERSITY
syr.edu

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sweetser, Frank E
Sent: Thursday, March 02, 2017 12:54 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>


Any possibility of sharing that web page?  This sounds like it could be 
extremely useful!


Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and wrong." - 
HL Mencken


From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Earl Barfield 
mailto:earl.barfi...@oit.gatech.edu>>
Sent: Thursday, March 2, 2017 12:46 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

> Date:Wed, 1 Mar 2017 17:41:45 +
> From:Bryan Sherwood 
> mailto:bryan.sherw...@nau.edu>>
> Subject: Re: Helpdesk Troubleshooting of Wireless Issues
>
> We take a slightly different approach to what has already been shared when it 
> comes to students. When students in either a residence hall or other campus 
> building call in, our student employees on the phone collect the following:
>
> * Drivers (check for updates, ensure that correct drivers are 
> installed)
>
> * Power Settings (ensure that maximum performance is chosen for 
> battery and plugged in)
>
> * Delete/Re-Add Saved Wireless Networks
>
> * Disable Link-Layers
>
> * Disable Printer/File Sharing
>


One of our clever engineers went a step further and wrote a little web
page that gathers much of this information automatically and creates a
helpdesk ticket.

The user who is having problems, assuming he can get connected at all,
can browse to the debug web page.  The script then reaches out to the
XML API in Airwave Management Platform and gathers information such as
which AP they are associated to, which neighbors that AP can see (rogue
and managed, etc).  We do not gather driver version of the client or
anything like that, just concentrating on the infrastructure pieces.

This way we at least get a helpdesk ticket with the users correct IP
address, mac address, etc. from which to start an investigation.


--
Earl Barfield -- Academic & Research Tech / Information Technology
Georgia Institute of Technology, Atlanta Georgia, 30332
Internet: earl.barfi...@oit.gatech.edu
e...@gatech.edu

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

[John York]

It is a solution that's simple and elegant, though...

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sweetser, Frank E
Sent: Thursday, March 2, 2017 2:50 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>


Well heck, if you could share the web page you use to turn the problems off, 
I'd appreciate it even more! :)


Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and wrong." - 
HL Mencken


From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Lee H Badman mailto:lhbad...@syr.edu>>
Sent: Thursday, March 2, 2017 2:36 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>


We choose not to have wireless problems, which greatly simplifies life at the 
helpdesk.



Lee Badman | Network Architect

Adjunct Instructor | CWNE #200
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244

t 315.443.3003   f 315.443.4325   e lhbad...@syr.edu w 
its.syr.edu

SYRACUSE UNIVERSITY
syr.edu



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sweetser, Frank E
Sent: Thursday, March 02, 2017 12:54 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>



Any possibility of sharing that web page?  This sounds like it could be 
extremely useful!



Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and wrong." - 
HL Mencken





From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Earl Barfield 
mailto:earl.barfi...@oit.gatech.edu>>
Sent: Thursday, March 2, 2017 12:46 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>



> Date:Wed, 1 Mar 2017 17:41:45 +
> From:Bryan Sherwood 
> mailto:bryan.sherw...@nau.edu>>
> Subject: Re: Helpdesk Troubleshooting of Wireless Issues
>
> We take a slightly different approach to what has already been shared when it 
> comes to students. When students in either a residence hall or other campus 
> building call in, our student employees on the phone collect the following:
>
> * Drivers (check for updates, ensure that correct drivers are 
> installed)
>
> * Power Settings (ensure that maximum performance is chosen for 
> battery and plugged in)
>
> * Delete/Re-Add Saved Wireless Networks
>
> * Disable Link-Layers
>
> * Disable Printer/File Sharing
>


One of our clever engineers went a step further and wrote a little web
page that gathers much of this information automatically and creates a
helpdesk ticket.

The user who is having problems, assuming he can get connected at all,
can browse to the debug web page.  The script then reaches out to the
XML API in Airwave Management Platform and gathers information such as
which AP they are associated to, which neighbors that AP can see (rogue
and managed, etc).  We do not gather driver version of the client or
anything like that, just concentrating on the infrastructure pieces.

This way we at least get a helpdesk ticket with the users correct IP
address, mac address, etc. from which to start an investigation.


--
Earl Barfield -- Academic & Research Tech / Information Technology
Georgia Institute of Technology, Atlanta Georgia, 30332
Internet: earl.barfi...@oit.gatech.edu
e...@gatech.edu

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

[Shayne Ghere]

Just turn off the notification on the Controller and Prime.  Change your
phone number to the “infinite hold” number too.  ;)



*From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Sweetser, Frank E
*Sent:* Thursday, March 02, 2017 1:50 PM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>



Well heck, if you could share the web page you use to turn the problems
off, I'd appreciate it even more! :)



Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and
wrong." - HL Mencken


--

*From:* The EDUCAUSE Wireless Issues Constituent Group Listserv <
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Lee H Badman <
lhbad...@syr.edu>
*Sent:* Thursday, March 2, 2017 2:36 PM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>



We choose not to have wireless problems, which greatly simplifies life at
the helpdesk.



*Lee Badman* | Network Architect

Adjunct Instructor | CWNE #200
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244

*t* 315.443.3003  * f* 315.443.4325   *e* lhbad...@syr.edu *w* its.syr.edu

*SYRACUSE UNIVERSITY*
syr.edu



*From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
] *On Behalf Of *Sweetser, Frank E
*Sent:* Thursday, March 02, 2017 12:54 PM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>



Any possibility of sharing that web page?  This sounds like it could be
extremely useful!



Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and
wrong." - HL Mencken


--

*From:* The EDUCAUSE Wireless Issues Constituent Group Listserv <
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Earl Barfield <
earl.barfi...@oit.gatech.edu>
*Sent:* Thursday, March 2, 2017 12:46 PM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>



> Date:Wed, 1 Mar 2017 17:41:45 +
> From:Bryan Sherwood 
> Subject: Re: Helpdesk Troubleshooting of Wireless Issues
>
> We take a slightly different approach to what has already been shared
when it comes to students. When students in either a residence hall or
other campus building call in, our student employees on the phone collect
the following:
>
> · Drivers (check for updates, ensure that correct drivers are
installed)
>
> · Power Settings (ensure that maximum performance is chosen for
battery and plugged in)
>
> · Delete/Re-Add Saved Wireless Networks
>
> · Disable Link-Layers
>
> · Disable Printer/File Sharing
>


One of our clever engineers went a step further and wrote a little web
page that gathers much of this information automatically and creates a
helpdesk ticket.

The user who is having problems, assuming he can get connected at all,
can browse to the debug web page.  The script then reaches out to the
XML API in Airwave Management Platform and gathers information such as
which AP they are associated to, which neighbors that AP can see (rogue
and managed, etc).  We do not gather driver version of the client or
anything like that, just concentrating on the infrastructure pieces.

This way we at least get a helpdesk ticket with the users correct IP
address, mac address, etc. from which to start an investigation.


-- 
Earl Barfield -- Academic & Research Tech / Information Technology
Georgia Institute of Technology, Atlanta Georgia, 30332
Internet: earl.barfi...@oit.gatech.edue...@gatech.edu

**
Participation and subscription information for this EDUCAUSE Constituent
Group discussion list can be found at http://www.educause.edu/discuss.

** Participation and subscription information for this EDUCAUSE
Constituent Group discussion list can be found at
http://www.educause.edu/discuss.

** Participation and subscription information for this EDUCAUSE
Constituent Group discussion list can be found at
http://www.educause.edu/discuss.

** Participation and subscription information for this EDUCAUSE
Constituent Group discussion list can be found at
http://www.educause.edu/discuss.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

[Sweetser, Frank E]

Well heck, if you could share the web page you use to turn the problems off, 
I'd appreciate it even more! :)


Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and wrong." - 
HL Mencken



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
 on behalf of Lee H Badman 

Sent: Thursday, March 2, 2017 2:36 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>


We choose not to have wireless problems, which greatly simplifies life at the 
helpdesk.



Lee Badman | Network Architect

Adjunct Instructor | CWNE #200
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244

t 315.443.3003   f 315.443.4325   e lhbad...@syr.edu w 
its.syr.edu

SYRACUSE UNIVERSITY
syr.edu



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sweetser, Frank E
Sent: Thursday, March 02, 2017 12:54 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>



Any possibility of sharing that web page?  This sounds like it could be 
extremely useful!



Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and wrong." - 
HL Mencken





From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Earl Barfield 
mailto:earl.barfi...@oit.gatech.edu>>
Sent: Thursday, March 2, 2017 12:46 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>



> Date:Wed, 1 Mar 2017 17:41:45 +
> From:Bryan Sherwood 
> mailto:bryan.sherw...@nau.edu>>
> Subject: Re: Helpdesk Troubleshooting of Wireless Issues
>
> We take a slightly different approach to what has already been shared when it 
> comes to students. When students in either a residence hall or other campus 
> building call in, our student employees on the phone collect the following:
>
> · Drivers (check for updates, ensure that correct drivers are 
> installed)
>
> · Power Settings (ensure that maximum performance is chosen for 
> battery and plugged in)
>
> · Delete/Re-Add Saved Wireless Networks
>
> · Disable Link-Layers
>
> · Disable Printer/File Sharing
>


One of our clever engineers went a step further and wrote a little web
page that gathers much of this information automatically and creates a
helpdesk ticket.

The user who is having problems, assuming he can get connected at all,
can browse to the debug web page.  The script then reaches out to the
XML API in Airwave Management Platform and gathers information such as
which AP they are associated to, which neighbors that AP can see (rogue
and managed, etc).  We do not gather driver version of the client or
anything like that, just concentrating on the infrastructure pieces.

This way we at least get a helpdesk ticket with the users correct IP
address, mac address, etc. from which to start an investigation.


--
Earl Barfield -- Academic & Research Tech / Information Technology
Georgia Institute of Technology, Atlanta Georgia, 30332
Internet: earl.barfi...@oit.gatech.edu
e...@gatech.edu

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

[Schuette, David]

ROFL... nice.

Thanks
David
David Schuette
Network-Data Security Manager
Information Technology Services
METROPOLITAN STATE UNIVERSITY OF DENVER
Campus Box 96, P.O. Box 173362  |  Denver, CO 80217-3362
Tel 303-556-4639  |  Fax 303-556-2548
www.msudenver.edu

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman
Sent: Thursday, March 02, 2017 12:36 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

We choose not to have wireless problems, which greatly simplifies life at the 
helpdesk.

Lee Badman | Network Architect

Adjunct Instructor | CWNE #200
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244
t 315.443.3003   f 315.443.4325   e lhbad...@syr.edu w 
its.syr.edu
SYRACUSE UNIVERSITY
syr.edu

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sweetser, Frank E
Sent: Thursday, March 02, 2017 12:54 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>


Any possibility of sharing that web page?  This sounds like it could be 
extremely useful!


Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and wrong." - 
HL Mencken


From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Earl Barfield 
mailto:earl.barfi...@oit.gatech.edu>>
Sent: Thursday, March 2, 2017 12:46 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

> Date:Wed, 1 Mar 2017 17:41:45 +
> From:Bryan Sherwood 
> mailto:bryan.sherw...@nau.edu>>
> Subject: Re: Helpdesk Troubleshooting of Wireless Issues
>
> We take a slightly different approach to what has already been shared when it 
> comes to students. When students in either a residence hall or other campus 
> building call in, our student employees on the phone collect the following:
>
> * Drivers (check for updates, ensure that correct drivers are 
> installed)
>
> * Power Settings (ensure that maximum performance is chosen for 
> battery and plugged in)
>
> * Delete/Re-Add Saved Wireless Networks
>
> * Disable Link-Layers
>
> * Disable Printer/File Sharing
>


One of our clever engineers went a step further and wrote a little web
page that gathers much of this information automatically and creates a
helpdesk ticket.

The user who is having problems, assuming he can get connected at all,
can browse to the debug web page.  The script then reaches out to the
XML API in Airwave Management Platform and gathers information such as
which AP they are associated to, which neighbors that AP can see (rogue
and managed, etc).  We do not gather driver version of the client or
anything like that, just concentrating on the infrastructure pieces.

This way we at least get a helpdesk ticket with the users correct IP
address, mac address, etc. from which to start an investigation.


--
Earl Barfield -- Academic & Research Tech / Information Technology
Georgia Institute of Technology, Atlanta Georgia, 30332
Internet: earl.barfi...@oit.gatech.edu
e...@gatech.edu

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

RE: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

[Lee H Badman]

We choose not to have wireless problems, which greatly simplifies life at the 
helpdesk.

Lee Badman | Network Architect

Adjunct Instructor | CWNE #200
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244
t 315.443.3003   f 315.443.4325   e lhbad...@syr.edu w 
its.syr.edu
SYRACUSE UNIVERSITY
syr.edu

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sweetser, Frank E
Sent: Thursday, March 02, 2017 12:54 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>


Any possibility of sharing that web page?  This sounds like it could be 
extremely useful!


Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and wrong." - 
HL Mencken


From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Earl Barfield 
mailto:earl.barfi...@oit.gatech.edu>>
Sent: Thursday, March 2, 2017 12:46 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

> Date:Wed, 1 Mar 2017 17:41:45 +
> From:Bryan Sherwood 
> mailto:bryan.sherw...@nau.edu>>
> Subject: Re: Helpdesk Troubleshooting of Wireless Issues
>
> We take a slightly different approach to what has already been shared when it 
> comes to students. When students in either a residence hall or other campus 
> building call in, our student employees on the phone collect the following:
>
> * Drivers (check for updates, ensure that correct drivers are 
> installed)
>
> * Power Settings (ensure that maximum performance is chosen for 
> battery and plugged in)
>
> * Delete/Re-Add Saved Wireless Networks
>
> * Disable Link-Layers
>
> * Disable Printer/File Sharing
>


One of our clever engineers went a step further and wrote a little web
page that gathers much of this information automatically and creates a
helpdesk ticket.

The user who is having problems, assuming he can get connected at all,
can browse to the debug web page.  The script then reaches out to the
XML API in Airwave Management Platform and gathers information such as
which AP they are associated to, which neighbors that AP can see (rogue
and managed, etc).  We do not gather driver version of the client or
anything like that, just concentrating on the infrastructure pieces.

This way we at least get a helpdesk ticket with the users correct IP
address, mac address, etc. from which to start an investigation.


--
Earl Barfield -- Academic & Research Tech / Information Technology
Georgia Institute of Technology, Atlanta Georgia, 30332
Internet: earl.barfi...@oit.gatech.edu
e...@gatech.edu

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/discuss.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

[Sweetser, Frank E]

Any possibility of sharing that web page?  This sounds like it could be 
extremely useful!


Frank Sweetser
Director of Network Operations
Worcester Polytechnic Institute
"For every problem, there is a solution that is simple, elegant, and wrong." - 
HL Mencken



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
 on behalf of Earl Barfield 

Sent: Thursday, March 2, 2017 12:46 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,>

> Date:Wed, 1 Mar 2017 17:41:45 +
> From:Bryan Sherwood 
> Subject: Re: Helpdesk Troubleshooting of Wireless Issues
>
> We take a slightly different approach to what has already been shared when it 
> comes to students. When students in either a residence hall or other campus 
> building call in, our student employees on the phone collect the following:
>
> · Drivers (check for updates, ensure that correct drivers are 
> installed)
>
> · Power Settings (ensure that maximum performance is chosen for 
> battery and plugged in)
>
> · Delete/Re-Add Saved Wireless Networks
>
> · Disable Link-Layers
>
> · Disable Printer/File Sharing
>


One of our clever engineers went a step further and wrote a little web
page that gathers much of this information automatically and creates a
helpdesk ticket.

The user who is having problems, assuming he can get connected at all,
can browse to the debug web page.  The script then reaches out to the
XML API in Airwave Management Platform and gathers information such as
which AP they are associated to, which neighbors that AP can see (rogue
and managed, etc).  We do not gather driver version of the client or
anything like that, just concentrating on the infrastructure pieces.

This way we at least get a helpdesk ticket with the users correct IP
address, mac address, etc. from which to start an investigation.


--
Earl Barfield -- Academic & Research Tech / Information Technology
Georgia Institute of Technology, Atlanta Georgia, 30332
Internet: earl.barfi...@oit.gatech.edue...@gatech.edu

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.

Re: Helpdesk Troubleshooting of Wireless Issues,>

[Earl Barfield]

Date:Wed, 1 Mar 2017 17:41:45 +
From:Bryan Sherwood 
Subject: Re: Helpdesk Troubleshooting of Wireless Issues

We take a slightly different approach to what has already been shared when it 
comes to students. When students in either a residence hall or other campus 
building call in, our student employees on the phone collect the following:

· Drivers (check for updates, ensure that correct drivers are installed)

· Power Settings (ensure that maximum performance is chosen for battery 
and plugged in)

· Delete/Re-Add Saved Wireless Networks

· Disable Link-Layers

· Disable Printer/File Sharing




One of our clever engineers went a step further and wrote a little web
page that gathers much of this information automatically and creates a
helpdesk ticket.

The user who is having problems, assuming he can get connected at all,
can browse to the debug web page.  The script then reaches out to the
XML API in Airwave Management Platform and gathers information such as
which AP they are associated to, which neighbors that AP can see (rogue
and managed, etc).  We do not gather driver version of the client or
anything like that, just concentrating on the infrastructure pieces.

This way we at least get a helpdesk ticket with the users correct IP
address, mac address, etc. from which to start an investigation.


--
Earl Barfield -- Academic & Research Tech / Information Technology
Georgia Institute of Technology, Atlanta Georgia, 30332
Internet: earl.barfi...@oit.gatech.edue...@gatech.edu

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/discuss.