Re: [EXT] [WIRELESS-LAN] Aruba Hospitality Access Points

[Craig, Christopher]

In going through renovations and working with our Aruba rep, I've learned the 
303H is a more directional signal AP than your 315 or ceiling mounted AP's that 
are omni-directional.  They do have a lobe that will cover backward from the 
device a little, but generally produce their signal in a cone facing forward.  
This accounts for less bleed through between multi-floor buildings as well.  
Less bleed through could be a good or a bad thing depending on your design, but 
you may want to consider which direction your existing Ethernet ports will 
point the installed 303H.
303H's have fewer radio's supporting fewer devices than a 315 or 215, so 
coverage wise you'll need more 303H's, but the cost difference to a 315 (515's 
latest model) is going to be about 2 to 1.
Another consideration before any large purchases: the 500 series hospitality 
APs may be released soon, we'll see what they announce at Aruba Atmosphere.  
500 series offers WiFi6 which brings the 2.4GHz band back into relevancy.


From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Patel,Chintan 

Sent: Thursday, March 5, 2020 10:03 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: Re: [WIRELESS-LAN] [EXT] [WIRELESS-LAN] Aruba Hospitality Access Points


Just thought I share what we have. In some of our residence halls (dorms) we 
currently have older 93H (yes still), 205H and 303H in every room. There halls 
are old (35 + years) and building materials is mostly brick from what I know. 
The coverage has been good and also provides hard-wired ports which is always a 
plus.

Regarding 2.4GHz – we don’t turn this off on any of our 3100 + WAPs we have 
deployed. We still have clients that connect on 2.4.



Chintan



From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of King, Ronald A.
Sent: Tuesday, March 3, 2020 2:38 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] [EXT] [WIRELESS-LAN] Aruba Hospitality Access Points



Mike and the Group,



For those of you that have deployed Aruba hospitality APs to every dorm room, 
are there any concerns of interference? Do you shut down the 2.4 GHz band on 
some of the APs? If so, how did you determine which ones to turn it off?



Thanks,

Ron



Ronald King

Director of Technical Services and OIT Security



Office of Information Technology

(757) 823-2916 (Office)

rak...@nsu.edu

www.nsu.edu

@NSUCISO (Twitter)

[NSU_logo_horiz_tag_4c - Smaller]



From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
On Behalf Of Michael Cole
Sent: Tuesday, March 3, 2020 4:32 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] [EXT] [WIRELESS-LAN] Aruba Hospitality Access Points



We’ve used a lot more of the hospitality models than standard access 
points, for us, 225’s.   We try to put one in each student’s room for a double 
or a single.  It gives their 10 or so devices a home, and provides wired 
interfaces if they want/ need to use them.  This also provides decent coverage 
is one goes down in a room, the rooms around them pick up the traffic.  The 
failure rate over the past 5 years has been very minimal, and we’ve been very 
happy with them, vice putting one access point in an area for a suite, or 4-6 
rooms devices to connect to it.  We getting ready to do a refresh of access 
points and will put even more of the hospitality units in, in houses/and a Dorm 
we didn’t put them in on the original install.



Mike







Michael A. Cole

Manager of Network Operations

Information Technology Services

Carlson Hall, 950 Main st

Worcester, MA  01610

(508) 793 7772







From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
On Behalf Of Ronald Loneker
Sent: Tuesday, March 03, 2020 4:26 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [EXT] [WIRELESS-LAN] Aruba Hospitality Access Points



Hi Everyone,



I've been following some of the various discussions where people have mentioned 
using Aruba's hospitality access points and I e-mailed our vendor who we use 
about them to compare them with the IAP 215 units we deployed a few years ago 
in our residence halls.



I didn't seem to get a good explanation so now I'm asking this group.



For those who have deployed the hospitality access points, how do they differ 
from an Aruba you would put in an academic/administrative building?



Do you find you are putting more of them into a residence hall?



I'd toy with the idea of possibly swapping the IAP-215 units with 

RE: [EXT] [WIRELESS-LAN] Aruba Hospitality Access Points

[Patel,Chintan]

Just thought I share what we have. In some of our residence halls (dorms) we 
currently have older 93H (yes still), 205H and 303H in every room. There halls 
are old (35 + years) and building materials is mostly brick from what I know. 
The coverage has been good and also provides hard-wired ports which is always a 
plus.
Regarding 2.4GHz – we don’t turn this off on any of our 3100 + WAPs we have 
deployed. We still have clients that connect on 2.4.

Chintan

From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of King, Ronald A.
Sent: Tuesday, March 3, 2020 2:38 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] [EXT] [WIRELESS-LAN] Aruba Hospitality Access Points

Mike and the Group,

For those of you that have deployed Aruba hospitality APs to every dorm room, 
are there any concerns of interference? Do you shut down the 2.4 GHz band on 
some of the APs? If so, how did you determine which ones to turn it off?

Thanks,
Ron

Ronald King
Director of Technical Services and OIT Security

Office of Information Technology
(757) 823-2916 (Office)
rak...@nsu.edu
www.nsu.edu
@NSUCISO (Twitter)
[NSU_logo_horiz_tag_4c - Smaller]

From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
On Behalf Of Michael Cole
Sent: Tuesday, March 3, 2020 4:32 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] [EXT] [WIRELESS-LAN] Aruba Hospitality Access Points

We’ve used a lot more of the hospitality models than standard access 
points, for us, 225’s.   We try to put one in each student’s room for a double 
or a single.  It gives their 10 or so devices a home, and provides wired 
interfaces if they want/ need to use them.  This also provides decent coverage 
is one goes down in a room, the rooms around them pick up the traffic.  The 
failure rate over the past 5 years has been very minimal, and we’ve been very 
happy with them, vice putting one access point in an area for a suite, or 4-6 
rooms devices to connect to it.  We getting ready to do a refresh of access 
points and will put even more of the hospitality units in, in houses/and a Dorm 
we didn’t put them in on the original install.

Mike



Michael A. Cole
Manager of Network Operations
Information Technology Services
Carlson Hall, 950 Main st
Worcester, MA  01610
(508) 793 7772



From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
On Behalf Of Ronald Loneker
Sent: Tuesday, March 03, 2020 4:26 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [EXT] [WIRELESS-LAN] Aruba Hospitality Access Points

Hi Everyone,

I've been following some of the various discussions where people have mentioned 
using Aruba's hospitality access points and I e-mailed our vendor who we use 
about them to compare them with the IAP 215 units we deployed a few years ago 
in our residence halls.

I didn't seem to get a good explanation so now I'm asking this group.

For those who have deployed the hospitality access points, how do they differ 
from an Aruba you would put in an academic/administrative building?

Do you find you are putting more of them into a residence hall?

I'd toy with the idea of possibly swapping the IAP-215 units with hospitality 
units if the numbers were similar and we could move the IAP-215 units into one 
of our buildings with legacy Arubas although from what I think I'm reading, it 
looks like some of you are putting more into the residence halls than we have 
put (it's definitely not one access point for every one or two rooms based on 
the heat maps that were done).

Any thoughts would be appreciated.

Ron Loneker, Jr.
Director, IT Special Projects
College of Saint Elizabeth
Mahoney Library
2 Convent Road
Morristown, NJ  07960

Phone:  973-290-4229

e-mail:  rlone...@cse.edu








**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to 

RE: Requesting arena Wi-Fi feedback

[Enfield, Chuck]

File this under every cloud has a silver lining, but our basketball team is 
doing well for the first time since 2011 and there's been many more events than 
usual over 5K attendance.  I haven't be involved in any conversations about 
this, but I suspect the decision to cut corners is getting second guessed by 
somebody.

From: Allen Toms 
Sent: Thursday, March 5, 2020 8:39 AM
To: Enfield, Chuck ; WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: Requesting arena Wi-Fi feedback

Good morning, Chuck
   I find it very interesting that the installation was optimized for much less 
than full capacity. With your scenario, that's smart! Good guidance on the AP 
placement. We have a full bowl catwalk, so likely mounting points for the bowl 
APs. Nobody likes the monthly charge, but I can certainly see the wisdom of 
off-loading the labor and liability for managing the separate network. I had 
never considered the network implications of pre-determined contracts with 
entertainers.

Thank you so much for sharing the details of your installation.


[LSU]

Allen Toms
Wireless Network Manager
Information Technology Services
Louisiana State University
200 Frey Computing Services , Baton Rouge, LA  70803
office 225-578-3763
alt...@lsu.edu | 
lsu.edu


From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Enfield, Chuck mailto:cae...@psu.edu>>
Sent: Thursday, March 5, 2020 6:14 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: Re: [WIRELESS-LAN] Requesting arena Wi-Fi feedback


The people who run our 16,000 seat arena contract with AT for the Wi-Fi 
there.  I was engaged in the requirements development, contract negotiations, 
and some of the implementation planning.  I've also been involved periodically 
with troubleshooting.  I have a decent idea what's going on there, but I'm not 
necessarily privy to daily operational challenges.  Here's my brain dump, but 
I'm warning you - it's not much of a brain.



--Rough cost of installation?  Is there an ongoing cost to the arena Wi-Fi 
provider? How much/month/year?

Our Arena seat up to 16,000, but only one or two events a year get close to 
that attendance.  80% of the vents are 5000 or less, so we save some money by 
designing for that capacity with the understanding that Wi-Fi would perform 
poorly for larger events.  AT actually overdesigned slightly, so the network 
is acceptable for events up to 6000-7000, depending on the floorplan.  Three 
years ago the proposal for the full monte was about $1.3M OT and $5K monthly.



--Description of the implementation (number and type of AP's, controllers, 
cabling, mounting points, etc.)

Unfortunately, I didn't retain a copy of the proposal, but the current 
implementation and full preproposal was mostly overhead APs in "the bowl"  If 
your arena is similar to ours, there will also be a of APs at the gates (both 
inside and out), in the concourses, and back of house, so don't overlook those 
areas.



--How do customers connect to the arena Wi-Fi?

Captive Portal



--Do customers have to download an app on their device?

We declined a custom app, but when considering it we never discussed making it 
required - it would have been an option for an improved fan experience.



--Is there a service fee to the customer for any of the services provided? For 
season ticket holders?

No.



--What degree of security (no authentication, splash page requesting what info, 
etc.)?

By connecting users agree to T's.  Liability for network use is AT's rather 
than ours.



--Separate network or integrated into campus network?

Separate



--How is the arena Wi-Fi traffic drained to the internet?

We have a dedicated ISP circuit from AT  We could have used our internet 
access to reduce the operating cost, but there were reasons not to at the time. 
 A separate ISP connection from AT costs significantly more than most of us 
pay for our internet bandwidth.  AT's solution only uses the ISP to get 
traffic from the arena to an AT POP where it gets NAT'd onto AT addresses, 
so there's almost no risk in using your IPs for this network.



--What value-added services are being utilized from the arena Wi-Fi solution?

None



--Did extra personnel need to be hired on to manage the solution?

Because we outsourced, No.  There is a 

Re: Requesting arena Wi-Fi feedback

[Allen Toms]

Good morning, Chuck
   I find it very interesting that the installation was optimized for much less 
than full capacity. With your scenario, that's smart! Good guidance on the AP 
placement. We have a full bowl catwalk, so likely mounting points for the bowl 
APs. Nobody likes the monthly charge, but I can certainly see the wisdom of 
off-loading the labor and liability for managing the separate network. I had 
never considered the network implications of pre-determined contracts with 
entertainers.

Thank you so much for sharing the details of your installation.


[LSU]

Allen Toms
Wireless Network Manager
Information Technology Services
Louisiana State University
200 Frey Computing Services , Baton Rouge, LA  70803
office 225-578-3763
alt...@lsu.edu | lsu.edu



From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Enfield, Chuck 

Sent: Thursday, March 5, 2020 6:14 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: Re: [WIRELESS-LAN] Requesting arena Wi-Fi feedback


The people who run our 16,000 seat arena contract with AT for the Wi-Fi 
there.  I was engaged in the requirements development, contract negotiations, 
and some of the implementation planning.  I’ve also been involved periodically 
with troubleshooting.  I have a decent idea what’s going on there, but I’m not 
necessarily privy to daily operational challenges.  Here’s my brain dump, but 
I’m warning you - it’s not much of a brain.



--Rough cost of installation?  Is there an ongoing cost to the arena Wi-Fi 
provider? How much/month/year?

Our Arena seat up to 16,000, but only one or two events a year get close to 
that attendance.  80% of the vents are 5000 or less, so we save some money by 
designing for that capacity with the understanding that Wi-Fi would perform 
poorly for larger events.  AT actually overdesigned slightly, so the network 
is acceptable for events up to 6000-7000, depending on the floorplan.  Three 
years ago the proposal for the full monte was about $1.3M OT and $5K monthly.



--Description of the implementation (number and type of AP's, controllers, 
cabling, mounting points, etc.)

Unfortunately, I didn’t retain a copy of the proposal, but the current 
implementation and full preproposal was mostly overhead APs in “the bowl”  If 
your arena is similar to ours, there will also be a of APs at the gates (both 
inside and out), in the concourses, and back of house, so don’t overlook those 
areas.



--How do customers connect to the arena Wi-Fi?

Captive Portal



--Do customers have to download an app on their device?

We declined a custom app, but when considering it we never discussed making it 
required – it would have been an option for an improved fan experience.



--Is there a service fee to the customer for any of the services provided? For 
season ticket holders?

No.



--What degree of security (no authentication, splash page requesting what info, 
etc.)?

By connecting users agree to T’s.  Liability for network use is AT’s rather 
than ours.



--Separate network or integrated into campus network?

Separate



--How is the arena Wi-Fi traffic drained to the internet?

We have a dedicated ISP circuit from AT  We could have used our internet 
access to reduce the operating cost, but there were reasons not to at the time. 
 A separate ISP connection from AT costs significantly more than most of us 
pay for our internet bandwidth.  AT’s solution only uses the ISP to get 
traffic from the arena to an AT POP where it gets NAT’d onto AT addresses, 
so there’s almost no risk in using your IPs for this network.



--What value-added services are being utilized from the arena Wi-Fi solution?

None



--Did extra personnel need to be hired on to manage the solution?

Because we outsourced, No.  There is a significant effort involved with 
managing this network.  Testing an tuning the RF, changing AP settings for 
different sized event and floorplans in the bowl, customizing settings 
back-of-house to meet the contractual requirements of the talent, coordinating 
RF with wireless controls in the arena and event-specific wireless equipment 
brought in by the talent, etc.  Almost every event gets an adjustment of some 
mind.  Most of them are the same type of thing over and over again, but it will 
take some time to do right.  Keep in mind that the talent will sometimes have 
riders in the contract that include network requirements.  You won’t be 
consulted about these.  The contracts will get signed and you’ll have to 
fulfill the requirements.



--Have you seen a notable change in customer feedback after the implementation?

Yes.  Except for the events we know are too large for the network we deployed, 
feedback has been positive.



--What elements of the installation went well, what did not?

Our arena is heavily used year-round, so finding time to do the installation 
was challenging.  They 

Re: [WIRELESS-LAN] Requesting arena Wi-Fi feedback

[Julian Y Koh]

On Mar 5, 2020, at 07:20, Allen Toms mailto:alt...@lsu.edu>> 
wrote:

You are the second respondent to recommend MS Benbow. We'll have to check 
them out as we proceed.


MS Benbow did our renovated arena with Aruba here at Northwestern a couple 
years ago.  You should definitely check them out.

--
Julian Y. Koh
Associate Director, Telecommunications and Network Services
Northwestern Information Technology

2020 Ridge Avenue #331
Evanston, IL 60208
+1-847-467-5780
Northwestern IT Web Site: 
PGP Public Key: 


**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

Re: Requesting arena Wi-Fi feedback

[Allen Toms]

Thank you, David
You are the second respondent to recommend MS Benbow. We'll have to check 
them out as we proceed.


[LSU]

Allen Toms
Wireless Network Manager
Information Technology Services
Louisiana State University
200 Frey Computing Services , Baton Rouge, LA  70803
office 225-578-3763
alt...@lsu.edu | lsu.edu



From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Schuette, David 

Sent: Thursday, March 5, 2020 5:22 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: Re: [WIRELESS-LAN] Requesting arena Wi-Fi feedback

I would recommend MS Benbow as a consultant to setup your arena.

Sent from Samsung Galaxy smartphone.
Get Outlook for 
Android


From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Yahya M. Jaber 

Sent: Wednesday, March 4, 2020 10:14:34 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: Re: [WIRELESS-LAN] Requesting arena Wi-Fi feedback


Hi,



I am looking for a mobile high density solution, I am ordering one Ubiquity 
XG-Base stations as stories say they work well!



Yahya Jaber.

Sr. Wireless Engineer

IT Network & Communications – Engineering

Building 14, Level 3, Rm 308-WS07

KAUST 23955-6900 Thuwal, KSA



Email yahya.ja...@kaust.edu.sa

Office +966 (0) 12 8081237

Mobile +966 (0) 558697555

On Call Rotation Mobile: +966 54 470 1177



From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of Allen Toms
Sent: Wednesday, March 4, 2020 20:30
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Requesting arena Wi-Fi feedback



Hello Everyone,

Louisiana State University ITS is interested in pursuing an arena Wi-Fi 
solution for the Pete Maravich Assembly Center, our 13,215 seat indoor arena 
used primarily for NCAA basketball, volleyball and gymnastics competitions. We 
are curious to know what other educational institutions have implemented Wi-Fi 
solutions in their arenas of similar size, which provider they chose to go 
with, and how it is working out for them.



A few of the many questions we have include:



--Identification of the similar arena Wi-Fi deployment(s).

--Rough cost of installation?

--Is there an ongoing cost to the arena Wi-Fi provider? How much/month/year?

--Description of the implementation (number and type of AP's, controllers, 
cabling, mounting points, etc.)

--How do customers connect to the arena Wi-Fi?

--Do customers have to download an app on their device?

--Is there a service fee to the customer for any of the services provided? For 
season ticket holders?

--What degree of security (no authentication, splash page requesting what info, 
etc.)?

--Separate network or integrated into campus network?

--How is the arena Wi-Fi traffic drained to the internet?

--What value-added services are being utilized from the arena Wi-Fi solution?

--How is the relevant data compiled and retrieved?

--Did extra personnel need to be hired on to manage the solution?

--Have you seen a notable change in customer feedback after the implementation?

--What elements of the installation went well, what did not?



In summary, we would love to learn any information that you can share, as this 
would be our first foray into arena Wi-Fi.



Thank you in advance!





[Image removed by sender. 
LSU]

Allen Toms
Wireless Network Manager
Information Technology Services
Louisiana State University
200 Frey Computing Services , Baton Rouge, LA  70803
office 225-578-3763
alt...@lsu.edu | 
lsu.edu



**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 

RE: [WIRELESS-LAN] Device visibility in Aruba AirGroup + ClearPass

[Martin MacLeod-Brown]

We are seeing more and more devices connecting via Bluetooth now at least for 
the initial discovery stage - this is worrying as it bypasses the security we 
have over who can connect to which device. I think this is a long term trend 
now at least on the Apple side...

From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of Lee H Badman
Sent: 04 March 2020 16:23
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Device visibility in Aruba AirGroup + ClearPass

I wish all Enterprise vendors did this. Everything else feels like gratuitous 
complexity for the sake of having more to license. If the goal is "make it like 
at home" the notion of device registration smells funny. Although I yield this 
is not a simple discussion.

From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Paul Smith 
mailto:p.a.sm...@bristol.ac.uk>>
Sent: Wednesday, March 4, 2020 10:35:57 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Device visibility in Aruba AirGroup + ClearPass

That's exactly how our Aerohive private client groups work. One SSID across 
residences. Students get a PPSK and all devices using that key can talk to each 
other. Job done.

Paul Smith
Network Specialist (Wireless)
University of Bristol
IT Services
31 Great George St
Bristol
BS1 5QD

I try to follow the University email charter -
bristol.ac.uk/media-library/sites/hr/documents/wellbeing/email-charter.pdf



From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
On Behalf Of Lee H Badman
Sent: 04 March 2020 15:31
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Device visibility in Aruba AirGroup + ClearPass

Just a quick aside on this:

We are dealing with same questions for long term, but one thing that I think 
gets lost in these "solutions"- students don't register anything at home. Would 
be awesome if a bazillion PPSKs were available on same SSID.

Here kid, your SSID is THIS, your password is THIS. Go to it. Nothing more 
needed and no one can see each other. All the casty stuff works with no network 
tricks.

That would be the Holy Grail, to me.


Lee Badman | Network Architect (CWNE#200)
Information Technology Services
(NDD Group)
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244
t 315.443.3003   e lhbad...@syr.edu w its.syr.edu
SYRACUSE UNIVERSITY
syr.edu

From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
On Behalf Of Craig D Rice
Sent: Wednesday, March 4, 2020 10:19 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Device visibility in Aruba AirGroup + ClearPass

We are an Aruba shop and are evaluating AirGroup + ClearPass to provide 
students a more home-like experience in their residence halls. That is, we 
would like students to be able to register and see only their registered 
devices.

If a user registers a device in ClearPass, is that device visible to 
non-registered devices (or devices registered to another user) -- even if the 
devices are associated with the same AP?

We have received conflicting answers from our Aruba SEs, account exec, and TAC, 
so we are hoping to learn how to limit device visibility from others who are 
using ClearPass.

Thanks for your advice!
Craig
--

Craig D. Rice
Director of Enterprise Infrastructure | IT
[St. Olaf College]
Office: +1-507-786-3631
1510 St. Olaf Avenue Northfield, MN 55057-1097  USA
stolaf.edu



**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and 

RE: Requesting arena Wi-Fi feedback

[Enfield, Chuck]

The people who run our 16,000 seat arena contract with AT for the Wi-Fi 
there.  I was engaged in the requirements development, contract negotiations, 
and some of the implementation planning.  I've also been involved periodically 
with troubleshooting.  I have a decent idea what's going on there, but I'm not 
necessarily privy to daily operational challenges.  Here's my brain dump, but 
I'm warning you - it's not much of a brain.


--Rough cost of installation?  Is there an ongoing cost to the arena Wi-Fi 
provider? How much/month/year?

Our Arena seat up to 16,000, but only one or two events a year get close to 
that attendance.  80% of the vents are 5000 or less, so we save some money by 
designing for that capacity with the understanding that Wi-Fi would perform 
poorly for larger events.  AT actually overdesigned slightly, so the network 
is acceptable for events up to 6000-7000, depending on the floorplan.  Three 
years ago the proposal for the full monte was about $1.3M OT and $5K monthly.



--Description of the implementation (number and type of AP's, controllers, 
cabling, mounting points, etc.)

Unfortunately, I didn't retain a copy of the proposal, but the current 
implementation and full preproposal was mostly overhead APs in "the bowl"  If 
your arena is similar to ours, there will also be a of APs at the gates (both 
inside and out), in the concourses, and back of house, so don't overlook those 
areas.



--How do customers connect to the arena Wi-Fi?

Captive Portal



--Do customers have to download an app on their device?

We declined a custom app, but when considering it we never discussed making it 
required - it would have been an option for an improved fan experience.



--Is there a service fee to the customer for any of the services provided? For 
season ticket holders?

No.



--What degree of security (no authentication, splash page requesting what info, 
etc.)?

By connecting users agree to T's.  Liability for network use is AT's rather 
than ours.



--Separate network or integrated into campus network?

Separate



--How is the arena Wi-Fi traffic drained to the internet?

We have a dedicated ISP circuit from AT  We could have used our internet 
access to reduce the operating cost, but there were reasons not to at the time. 
 A separate ISP connection from AT costs significantly more than most of us 
pay for our internet bandwidth.  AT's solution only uses the ISP to get 
traffic from the arena to an AT POP where it gets NAT'd onto AT addresses, 
so there's almost no risk in using your IPs for this network.



--What value-added services are being utilized from the arena Wi-Fi solution?

None



--Did extra personnel need to be hired on to manage the solution?

Because we outsourced, No.  There is a significant effort involved with 
managing this network.  Testing an tuning the RF, changing AP settings for 
different sized event and floorplans in the bowl, customizing settings 
back-of-house to meet the contractual requirements of the talent, coordinating 
RF with wireless controls in the arena and event-specific wireless equipment 
brought in by the talent, etc.  Almost every event gets an adjustment of some 
mind.  Most of them are the same type of thing over and over again, but it will 
take some time to do right.  Keep in mind that the talent will sometimes have 
riders in the contract that include network requirements.  You won't be 
consulted about these.  The contracts will get signed and you'll have to 
fulfill the requirements.



--Have you seen a notable change in customer feedback after the implementation?

Yes.  Except for the events we know are too large for the network we deployed, 
feedback has been positive.



--What elements of the installation went well, what did not?

Our arena is heavily used year-round, so finding time to do the installation 
was challenging.  They scheduled a two-week shut-down for a variety of work in 
the venue, during which most of the Wi-Fi installation work was completed.  
Unfortunately, it couldn't be entirely finished that quickly, so the remain 
work dragged out month with intermittent activity as the venue's schedule 
allowed.

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

Re: Requesting arena Wi-Fi feedback

[Schuette, David]

I would recommend MS Benbow as a consultant to setup your arena.

Sent from Samsung Galaxy smartphone.
Get Outlook for Android


From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Yahya M. Jaber 

Sent: Wednesday, March 4, 2020 10:14:34 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: Re: [WIRELESS-LAN] Requesting arena Wi-Fi feedback


Hi,



I am looking for a mobile high density solution, I am ordering one Ubiquity 
XG-Base stations as stories say they work well!



Yahya Jaber.

Sr. Wireless Engineer

IT Network & Communications – Engineering

Building 14, Level 3, Rm 308-WS07

KAUST 23955-6900 Thuwal, KSA



Email yahya.ja...@kaust.edu.sa

Office +966 (0) 12 8081237

Mobile +966 (0) 558697555

On Call Rotation Mobile: +966 54 470 1177



From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of Allen Toms
Sent: Wednesday, March 4, 2020 20:30
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Requesting arena Wi-Fi feedback



Hello Everyone,

Louisiana State University ITS is interested in pursuing an arena Wi-Fi 
solution for the Pete Maravich Assembly Center, our 13,215 seat indoor arena 
used primarily for NCAA basketball, volleyball and gymnastics competitions. We 
are curious to know what other educational institutions have implemented Wi-Fi 
solutions in their arenas of similar size, which provider they chose to go 
with, and how it is working out for them.



A few of the many questions we have include:



--Identification of the similar arena Wi-Fi deployment(s).

--Rough cost of installation?

--Is there an ongoing cost to the arena Wi-Fi provider? How much/month/year?

--Description of the implementation (number and type of AP's, controllers, 
cabling, mounting points, etc.)

--How do customers connect to the arena Wi-Fi?

--Do customers have to download an app on their device?

--Is there a service fee to the customer for any of the services provided? For 
season ticket holders?

--What degree of security (no authentication, splash page requesting what info, 
etc.)?

--Separate network or integrated into campus network?

--How is the arena Wi-Fi traffic drained to the internet?

--What value-added services are being utilized from the arena Wi-Fi solution?

--How is the relevant data compiled and retrieved?

--Did extra personnel need to be hired on to manage the solution?

--Have you seen a notable change in customer feedback after the implementation?

--What elements of the installation went well, what did not?



In summary, we would love to learn any information that you can share, as this 
would be our first foray into arena Wi-Fi.



Thank you in advance!





[Image removed by sender. 
LSU]

Allen Toms
Wireless Network Manager
Information Technology Services
Louisiana State University
200 Frey Computing Services , Baton Rouge, LA  70803
office 225-578-3763
alt...@lsu.edu | 
lsu.edu



**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply.