RE: [WIRELESS-LAN] [EXTERNAL]Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation
When I read the uiowa wifi SLA link, I can't help but think it's boarding on an excuse, rather than a true SLA between the service operator and the customer. Don't misunderstand, there are technical limitations to WiFi, but we can also engineer around many of them assuming the organization considers the service strategically important to its mission and invests appropriately. If one isn't sure if it is strategically important, I would spend a little time perception checking within one's organization including sr. leadership. I've run across many education organizations that will state WiFi is of strategic importance, but their capital investment per FTE is often significantly lower than their investment in say general software licensing. It goes without saying, if the organization is spending $300/FTE on software licensing and only $50/FTE on capital investments in WiFi, it's likely there is a misalignment between strategic importance and funding. I've also run into many an organization that invests oddly in WiFi. They under capitalize the infrastructure but have 3-4 WiFi engineers that spend all their time trying to work around the under investment. Imagine reducing the number of engineers from 4 to 1 and investing that $300-500K per year in WiFi infrastructure and assurance tools. It seems obvious, but sometimes self-preservation within a service organization can get in the way of solid service/business decisions. Before going down the road of defining what constitutes "good wifi," it would be beneficial for folks to understand their current state, including the creation of an SLA around what you already have. Parallel to this, meet with your customers to understand their needs, develop a new SLA, get leadership buy in, and out of that will come the answer for what constitutes "good wifi" to your organization. Lastly, even a basic SLA can be immensely helpful in tempering the divide between what you have and what someone expects. As an alternative to techsplaining away the service quality issues, your customers know exactly what the service is and is not, including by location. Imagine something as basic as: Residential Hallls * Dense deployment of WiFi. Designed to meet the demanding needs of high-def steaming and gaming. * Design assumes an average of four devices per resident. * Minimum of one access point per every other room. * Near equivalent to a gigabit wired port. Academic Spaces * Classrooms * Support for interactive applications * Designed for twelve FTE per access point * Minimum of one access point per classroom * Minimal support for high-def streaming outside of instructor or in-room conferencing * Conference Rooms * Study Spaces Outdoor Spaces * * Designed for coverage * Basic email, texting * Reliable streaming unlikely Best, Jeff From: The EDUCAUSE Wireless Issues Community Group Listserv On Behalf Of LaPorte, David Sent: Friday, September 24, 2021 2:07 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] [EXTERNAL]Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation You don't often get email from david_lapo...@harvard.edu<mailto:david_lapo...@harvard.edu>. Learn why this is important<http://aka.ms/LearnAboutSenderIdentification> Yes, thanks to you and all who have responded. It's been good to hear that we're not alone in finding this exercise very challenging, and it's been great to see some of the great pages and thoughts provided. I'll be sure to share what we come up with. Have a nice weekend! Dave - David LaPorte Harvard University Information Technology P: (617) 496-3446 From: The EDUCAUSE Wireless Issues Community Group Listserv mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> on behalf of Sullivan, Don mailto:dsulli...@samford.edu>> Date: Friday, September 24, 2021 at 2:56 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> Subject: Re: [WIRELESS-LAN] [EXTERNAL]Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation I appreciate you sharing this also. Nice writeup. Don Sullivan Network Administrator Technology Services 205-726-2111 | office dsulli...@samford.edu<mailto:dsulli...@samford.edu> LinkedIn<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttp-3A__linkedin.com_in_donaldasullivan%26d%3DDwMFAg%26c%3DWO-RGvefibhHBZq3fL85hQ%26r%3DMOrPzn96ki798xbUwXJc6Hbb8ZwV-Df1GCkE26WPyzg%26m%3D66eczq-lhTWokgpC7ISIJDuVbvQX-2k0CVYLoxVs9ws%26s%3DqBxdFcU71fVnkYBunsJsm6IReqMLjuJVuB_MYG91IdQ%26e%3D=04%7C01%7CJeff%40scrippscollege.edu%7Ca2fcd0e464904972c7b608d97f9f3cde%7C472746
Re: [WIRELESS-LAN] [EXTERNAL]Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation
Yes, thanks to you and all who have responded. It’s been good to hear that we’re not alone in finding this exercise very challenging, and it’s been great to see some of the great pages and thoughts provided. I’ll be sure to share what we come up with. Have a nice weekend! Dave — David LaPorte Harvard University Information Technology P: (617) 496-3446 From: The EDUCAUSE Wireless Issues Community Group Listserv on behalf of Sullivan, Don Date: Friday, September 24, 2021 at 2:56 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] [EXTERNAL]Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation I appreciate you sharing this also. Nice writeup. Don Sullivan Network Administrator Technology Services 205-726-2111 | office dsulli...@samford.edu<mailto:dsulli...@samford.edu> LinkedIn<https://urldefense.proofpoint.com/v2/url?u=http-3A__linkedin.com_in_donaldasullivan=DwMFAg=WO-RGvefibhHBZq3fL85hQ=MOrPzn96ki798xbUwXJc6Hbb8ZwV-Df1GCkE26WPyzg=66eczq-lhTWokgpC7ISIJDuVbvQX-2k0CVYLoxVs9ws=qBxdFcU71fVnkYBunsJsm6IReqMLjuJVuB_MYG91IdQ=> www.samford.edu<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.samford.edu=DwMFAg=WO-RGvefibhHBZq3fL85hQ=MOrPzn96ki798xbUwXJc6Hbb8ZwV-Df1GCkE26WPyzg=66eczq-lhTWokgpC7ISIJDuVbvQX-2k0CVYLoxVs9ws=FV7QtVVYn6xY1AEK1-CEjhV3gUVGEYZYBP6vmZDF7ak=> 800 Lakeshore Drive Birmingham, AL 35229<https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_maps-3Fq-3D800-2BLakeshore-2BDrive-2C-2BBirmingham-2C-2BAL-2B35229-2C-2BUS=DwMFAg=WO-RGvefibhHBZq3fL85hQ=MOrPzn96ki798xbUwXJc6Hbb8ZwV-Df1GCkE26WPyzg=66eczq-lhTWokgpC7ISIJDuVbvQX-2k0CVYLoxVs9ws=eIYvXWA1-neKcMLK2TAQwhoO5apjnHOoSmGA1FFNluE=> [Samford Samford University Logo] From: The EDUCAUSE Wireless Issues Community Group Listserv On Behalf Of Besko, Lisa Sent: Friday, September 24, 2021 13:29 To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [EXTERNAL]Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation Thanks for sharing that, Neil. It’s a good write up. From: The EDUCAUSE Wireless Issues Community Group Listserv mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of Johnson, Neil M Sent: Friday, September 24, 2021 1:45 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation We often refer people to this document penned by my predecessor when they try to do things like have an auditorium of students all connect to Zoom and then complain about the WiFi. https://its.uiowa.edu/support/article/2790<https://urldefense.com/v3/__https:/its.uiowa.edu/support/article/2790__;!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-KY0COV6k$> -Neil -- Neil Johnson – University of Iowa From: The EDUCAUSE Wireless Issues Community Group Listserv mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of Enfield, Chuck Sent: Thursday, September 23, 2021 4:02 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation The jury is still out on whether there is such a thing as good WI-Fi.. From: The EDUCAUSE Wireless Issues Community Group Listserv mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of LaPorte, David Sent: Thursday, September 23, 2021 4:33 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation Hi All, Coming out of a very rough fall semester start that left many of our users suffering with “bad” Wi-Fi, we’ve since (understandably) been asked what constitutes “good” Wi-Fi. We have not previously published information to our community on what they should expect or on how they can validate those expectations. Does anyone have any knowledge articles or links they could share? Thanks! Dave ** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://urldefense.com/v3/__https:/nam10.safelinks.protection.outlook.com/?url=https*3A*2F*2Fwww.educause.edu*2Fcommunity=04*7C01*7Ccae104*40PSU.EDU*7Cdc4a67a6d34d4d8bdd9a08d97ed15a1c*7C7cf48d453ddb4389a9c1c115526eb52e*7C0*7C0*7C637680259896097840*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C1000=qM*2Bd*2BWeoQU60QSjFSAk08oIcJgMZ6UKBErNxjRQ4t70*3D=0__;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-Kc1lBSh7$> ** Replies to EDUCAUSE Community Group
RE: [EXTERNAL]Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation
I appreciate you sharing this also. Nice writeup. Don Sullivan Network Administrator Technology Services 205-726-2111 | office dsulli...@samford.edu<mailto:dsulli...@samford.edu> LinkedIn<http://linkedin.com/in/donaldasullivan> www.samford.edu<http://www.samford.edu> 800 Lakeshore Drive Birmingham, AL 35229<https://maps.google.com/maps?q=800+Lakeshore+Drive,+Birmingham,+AL+35229,+US> [Samford Samford University Logo] From: The EDUCAUSE Wireless Issues Community Group Listserv On Behalf Of Besko, Lisa Sent: Friday, September 24, 2021 13:29 To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [EXTERNAL]Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation Thanks for sharing that, Neil. It's a good write up. From: The EDUCAUSE Wireless Issues Community Group Listserv mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of Johnson, Neil M Sent: Friday, September 24, 2021 1:45 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation We often refer people to this document penned by my predecessor when they try to do things like have an auditorium of students all connect to Zoom and then complain about the WiFi. https://its.uiowa.edu/support/article/2790<https://urldefense.com/v3/__https:/its.uiowa.edu/support/article/2790__;!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-KY0COV6k$> -Neil -- Neil Johnson - University of Iowa From: The EDUCAUSE Wireless Issues Community Group Listserv mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of Enfield, Chuck Sent: Thursday, September 23, 2021 4:02 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation The jury is still out on whether there is such a thing as good WI-Fi.. From: The EDUCAUSE Wireless Issues Community Group Listserv mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of LaPorte, David Sent: Thursday, September 23, 2021 4:33 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation Hi All, Coming out of a very rough fall semester start that left many of our users suffering with "bad" Wi-Fi, we've since (understandably) been asked what constitutes "good" Wi-Fi. We have not previously published information to our community on what they should expect or on how they can validate those expectations. Does anyone have any knowledge articles or links they could share? Thanks! Dave ** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://urldefense.com/v3/__https:/nam10.safelinks.protection.outlook.com/?url=https*3A*2F*2Fwww.educause.edu*2Fcommunity=04*7C01*7Ccae104*40PSU.EDU*7Cdc4a67a6d34d4d8bdd9a08d97ed15a1c*7C7cf48d453ddb4389a9c1c115526eb52e*7C0*7C0*7C637680259896097840*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C1000=qM*2Bd*2BWeoQU60QSjFSAk08oIcJgMZ6UKBErNxjRQ4t70*3D=0__;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-Kc1lBSh7$> ** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://urldefense.com/v3/__https:/www.educause.edu/community__;!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-KVXc0V0S$> ** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://urldefense.com/v3/__https:/www.educause.edu/community__;!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-KVXc0V0S$> ** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://secure-web.cisc
RE: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation
Thanks for sharing that, Neil. It's a good write up. From: The EDUCAUSE Wireless Issues Community Group Listserv On Behalf Of Johnson, Neil M Sent: Friday, September 24, 2021 1:45 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation We often refer people to this document penned by my predecessor when they try to do things like have an auditorium of students all connect to Zoom and then complain about the WiFi. https://its.uiowa.edu/support/article/2790<https://urldefense.com/v3/__https:/its.uiowa.edu/support/article/2790__;!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-KY0COV6k$> -Neil -- Neil Johnson - University of Iowa From: The EDUCAUSE Wireless Issues Community Group Listserv mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of Enfield, Chuck Sent: Thursday, September 23, 2021 4:02 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: [External] Re: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation The jury is still out on whether there is such a thing as good WI-Fi.. From: The EDUCAUSE Wireless Issues Community Group Listserv mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of LaPorte, David Sent: Thursday, September 23, 2021 4:33 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: [WIRELESS-LAN] Wi-Fi expectations/service levels and validation Hi All, Coming out of a very rough fall semester start that left many of our users suffering with "bad" Wi-Fi, we've since (understandably) been asked what constitutes "good" Wi-Fi. We have not previously published information to our community on what they should expect or on how they can validate those expectations. Does anyone have any knowledge articles or links they could share? Thanks! Dave ** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://urldefense.com/v3/__https:/nam10.safelinks.protection.outlook.com/?url=https*3A*2F*2Fwww.educause.edu*2Fcommunity=04*7C01*7Ccae104*40PSU.EDU*7Cdc4a67a6d34d4d8bdd9a08d97ed15a1c*7C7cf48d453ddb4389a9c1c115526eb52e*7C0*7C0*7C637680259896097840*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C1000=qM*2Bd*2BWeoQU60QSjFSAk08oIcJgMZ6UKBErNxjRQ4t70*3D=0__;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-Kc1lBSh7$> ** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://urldefense.com/v3/__https:/www.educause.edu/community__;!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-KVXc0V0S$> ** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://urldefense.com/v3/__https:/www.educause.edu/community__;!!HXCxUKc!jr3Zq9t2XdCg14wqO3EufaYVyW2EtU248J9eOcUFuviAll7KenZ-KVXc0V0S$> ** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
