RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Norton, Thomas (IT Operations Admin)]

Hey Jeff,

Nyansa addressed security and privacy satisfactorily for us from the 
discussions and documentation provided. Being a POC it met the basic criteri,a 
Moving forward we will be vetting it further as we aim to complete a full 
deployment, we will want to validate we are still in compliance.  With that 
said I have listed some key bullet points below based on our discussions with 
them.

Some of the key highlights around security:

  *   Voyance doesn't send any packets to the cloud - They also document and 
share with customers, what exact metrics are sent to the cloud
  *   Data sent to the cloud is encrypted end to end over TLS
  *   Daily penetration testing by a third party - it's not the free service :)
  *   The company has strict and documented controls on who can access the data 
– From what we have seen and were told they employ digital certificates, two 
factor auth, have audit trails etc.
  *   The solution is hosted within AWS virtual private cloud (VPC)
  *   On the application security front they perform tests around things like 
SQL injection, cross-site scripting etc.
Here's a few bullets on privacy:

  *   All the raw data Nyansa collects and analyze belongs to our customers
  *   The company doesn't track or store access to non-business critical 
applications.
  *   If you discontinue use of the Voyance service; all data will be deleted 
after 30 days - you can also request to have this done sooner.


T.J. Norton
Sr. Wireless Network Engineer - Team Lead
Network Services - Wireless

(434) 592-6552

[http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg]

Liberty University  |  Training Champions for Christ since 1971

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Jeffrey D. Sessler
Sent: Thursday, May 26, 2016 2:38 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

Bruce,

How did your campus address the privacy concerns with your community? Was the 
service already in compliance with existing policy, or did you have to engage 
Faculty/Staff/Students and get them to sign off?

Jeff

From: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of "bosbo...@liberty.edu<mailto:bosbo...@liberty.edu>" 
<bosbo...@liberty.edu<mailto:bosbo...@liberty.edu>>
Reply-To: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Date: Thursday, May 26, 2016 at 4:22 AM
To: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

I would have expected the cost to be a stopping point for management here as 
well.

When management saw the benefits Voyance can provide, we now have plans to 
deploy on all our wireless network instead of the limited PoC we have now.

​

Bruce Osborne
Wireless Engineer
IT Network Services - Wireless

(434) 592-4229

LIBERTY UNIVERSITY
Training Champions for Christ since 1971

From: McClintic, Thomas [mailto:thomas.mcclin...@uth.tmc.edu]
Sent: Wednesday, May 25, 2016 9:29 AM
Subject: Re: Nyansa Voyance - thoughts?

Ryan,

Thank you for bringing this into the discussion. The cost turned us away from 
it quickly. Adding a yearly line item in the budget, knowing that it will grow 
is not easy to justify.

I hope they review the pricing model. I too am interested in any information 
early adopters will share about actual pricing.

TJ McClintic
Network Architect

UTHealth | The University of Texas Health Science Center at Houston
Houston’s Health University

Communications Technology | Network Operations
7000 Fannin | Suite M60 | Houston, TX  77030
713.486.9269 netops | 713.486.2271 office



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Turner, Ryan H
Sent: Wednesday, May 25, 2016 8:23 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

I’m curious for those early adopters, how they were on cost.  Right now, 
according to what they have told me, their pricing for education for 2,500 
access points is 75,000 PER YEAR.  Now, we are going to be at 10,000 access 
points.   You can do the math.  They have indicated a willingness to talk about 
price, but I’m finding it hard to believe most shops are going to be 
accommodating to that pricing level.  Please feel free to contact me off list 
if you wish to share anything about your pricing.


Ryan Turner
Manager of Network Operations
ITS Co

Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Jeffrey D. Sessler]

Bruce,

How did your campus address the privacy concerns with your community? Was the 
service already in compliance with existing policy, or did you have to engage 
Faculty/Staff/Students and get them to sign off?

Jeff

From: "wireless-lan@listserv.educause.edu" <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> 
on behalf of "bosbo...@liberty.edu" <bosbo...@liberty.edu>
Reply-To: "wireless-lan@listserv.educause.edu" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Date: Thursday, May 26, 2016 at 4:22 AM
To: "wireless-lan@listserv.educause.edu" <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

I would have expected the cost to be a stopping point for management here as 
well.

When management saw the benefits Voyance can provide, we now have plans to 
deploy on all our wireless network instead of the limited PoC we have now.

​

Bruce Osborne
Wireless Engineer
IT Network Services - Wireless

(434) 592-4229

LIBERTY UNIVERSITY
Training Champions for Christ since 1971

From: McClintic, Thomas [mailto:thomas.mcclin...@uth.tmc.edu]
Sent: Wednesday, May 25, 2016 9:29 AM
Subject: Re: Nyansa Voyance - thoughts?

Ryan,

Thank you for bringing this into the discussion. The cost turned us away from 
it quickly. Adding a yearly line item in the budget, knowing that it will grow 
is not easy to justify.

I hope they review the pricing model. I too am interested in any information 
early adopters will share about actual pricing.

TJ McClintic
Network Architect

UTHealth | The University of Texas Health Science Center at Houston
Houston’s Health University

Communications Technology | Network Operations
7000 Fannin | Suite M60 | Houston, TX  77030
713.486.9269 netops | 713.486.2271 office



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Turner, Ryan H
Sent: Wednesday, May 25, 2016 8:23 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

I’m curious for those early adopters, how they were on cost.  Right now, 
according to what they have told me, their pricing for education for 2,500 
access points is 75,000 PER YEAR.  Now, we are going to be at 10,000 access 
points.   You can do the math.  They have indicated a willingness to talk about 
price, but I’m finding it hard to believe most shops are going to be 
accommodating to that pricing level.  Please feel free to contact me off list 
if you wish to share anything about your pricing.


Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu<mailto:r...@unc.edu>
+1 919 445 0113 Office
+1 919 274 7926 Mobile





From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Joe Rogers
Sent: Wednesday, May 25, 2016 9:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?


We also have an 'early adoption' installation at USF.  We've found the client 
performance data the system provides and the alerts it generates to be helpful 
and accurate.  For example, we had a fairly large dDoS attack hit our network a 
couple months ago and the Nyansa system clearly spotted the impact this had on 
client experience.  The baseline comparisons are useful in identifying areas 
needing the most attention and the product's ability to monitor and report on 
critical services like DHCP, DNS and RADIUS helps identify issues which may be 
affecting large numbers of clients.  The Nyansa team has been very responsive 
and receptive to suggestions for product improvements.

Joe Rogers
Associate Director, Network Engineering

University of South Florida – Information Technology
4202 E. Fowler Avenue, SVC4010, Tampa, FL, 33620
j...@usf.edu<mailto:j...@usf.edu> | Tel: (813) 974-7369
http://secure-web.cisco.com/1OyTLdMH4D3_xwJnDfbPk1lQM8oX_QD92Do220QltH1CemyE-9m9moVq3qyqH1d7d0rkbx3pY4BTrpPFnre5DTmzQN0LsJXcFlY6ae3H8T0zYG8bLtw8gsvinNJAsDP1blsAMdQ4xPPXJOylWNIH8dB3D-slzowbZZSdO3OUhB0f-DxJWxXyyUPPyIM2P3bx_MXANbWRicD-jj_m-zzKYk34rhr0d7eYUgt1Fxx_VkPZsdbhVRVTtBiX45cLxbhvU/http%3A%2F%2Fwww.usf.edu%2Fit<https://urldefense.proofpoint.com/v2/url?u=http-3A__secure-2Dweb.cisco.com_1OyTLdMH4D3-5FxwJnDfbPk1lQM8oX-5FQD92Do220QltH1CemyE-2D9m9moVq3qyqH1d7d0rkbx3pY4BTrpPFnre5DTmzQN0LsJXcFlY6ae3H8T0zYG8bLtw8gsvinNJAsDP1blsAMdQ4xPPXJOylWNIH8dB3D-2DslzowbZZSdO3OUhB0f-2DDxJWxXyyUPPyIM2P3bx-5FMXANbWRicD-2Djj-5Fm-2DzzKYk34rhr0d7eYUgt1Fxx-5FVkPZsdbhVRVTtBiX45cLxbhvU_http-253A-252F-252Fwww.usf.edu-252Fit=CwMFAg=6vgNTiRn9_pqCD9hKx9JgXN1VapJQ8JVoF8oWH1AgfQ=rYfqH_8oTvcXxRxUI3x3m3Y7Nwgir7tnuoGbdZsrUM4=yQDlobEGJhXuGChoh5U1tv5ioCo8LIibyjJ8LZ5tgLQ=8fPiUnTxkJ3jbdHuQx-Bx5cnmm3lxmAlLSovlQ31rjc=>
 | Facebook: /USF Information Tec

Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Johnson, Neil M]

For those of you who are Aruba shops, Do you see this as a replacement for 
Airwave? I didn’t see anything like Visual RF.

I looked at the demo, and while intriguing, at $30 per AP I’d have a hard time 
justifying the cost.

-Neil

-- 
Neil Johnson
Network Engineer
The University of Iowa
Phone: 319 384-0938
Fax: 319 335-2951
E-Mail: neil-john...@uiowa.edu



> On May 26, 2016, at 6:22 AM, Osborne, Bruce W (Network Services) 
> <bosbo...@liberty.edu> wrote:
> 
> I would have expected the cost to be a stopping point for management here as 
> well.
>  
> When management saw the benefits Voyance can provide, we now have plans to 
> deploy on all our wireless network instead of the limited PoC we have now.
>  
> ​
>  
> Bruce Osborne
> Wireless Engineer
> IT Network Services - Wireless
>  
> (434) 592-4229
>  
> LIBERTY UNIVERSITY
> Training Champions for Christ since 1971
>  
> From: McClintic, Thomas [mailto:thomas.mcclin...@uth.tmc.edu] 
> Sent: Wednesday, May 25, 2016 9:29 AM
> Subject: Re: Nyansa Voyance - thoughts?
>  
> Ryan,
>  
> Thank you for bringing this into the discussion. The cost turned us away from 
> it quickly. Adding a yearly line item in the budget, knowing that it will 
> grow is not easy to justify.
>  
> I hope they review the pricing model. I too am interested in any information 
> early adopters will share about actual pricing.
>  
> TJ McClintic
> Network Architect
>  
> UTHealth | The University of Texas Health Science Center at Houston
> Houston’s Health University
> 
> Communications Technology | Network Operations
> 7000 Fannin | Suite M60 | Houston, TX  77030
> 713.486.9269 netops | 713.486.2271 office
>  
>  
>  
> From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
> [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Turner, Ryan H
> Sent: Wednesday, May 25, 2016 8:23 AM
> To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?
>  
> I’m curious for those early adopters, how they were on cost.  Right now, 
> according to what they have told me, their pricing for education for 2,500 
> access points is 75,000 PER YEAR.  Now, we are going to be at 10,000 access 
> points.   You can do the math.  They have indicated a willingness to talk 
> about price, but I’m finding it hard to believe most shops are going to be 
> accommodating to that pricing level.  Please feel free to contact me off list 
> if you wish to share anything about your pricing.
>  
>  
> Ryan Turner
> Manager of Network Operations
> ITS Communication Technologies
> The University of North Carolina at Chapel Hill
>  
> r...@unc.edu
> +1 919 445 0113 Office
> +1 919 274 7926 Mobile
>  
>  
>  
>  
>  
> From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
> [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Joe Rogers
> Sent: Wednesday, May 25, 2016 9:17 AM
> To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?
>  
> 
> We also have an 'early adoption' installation at USF.  We've found the client 
> performance data the system provides and the alerts it generates to be 
> helpful and accurate.  For example, we had a fairly large dDoS attack hit our 
> network a couple months ago and the Nyansa system clearly spotted the impact 
> this had on client experience.  The baseline comparisons are useful in 
> identifying areas needing the most attention and the product's ability to 
> monitor and report on critical services like DHCP, DNS and RADIUS helps 
> identify issues which may be affecting large numbers of clients.  The Nyansa 
> team has been very responsive and receptive to suggestions for product 
> improvements.
> 
> Joe Rogers 
> Associate Director, Network Engineering 
> 
> University of South Florida – Information Technology 
> 4202 E. Fowler Avenue, SVC4010, Tampa, FL, 33620 
> j...@usf.edu | Tel: (813) 974-7369 
> http://secure-web.cisco.com/1OyTLdMH4D3_xwJnDfbPk1lQM8oX_QD92Do220QltH1CemyE-9m9moVq3qyqH1d7d0rkbx3pY4BTrpPFnre5DTmzQN0LsJXcFlY6ae3H8T0zYG8bLtw8gsvinNJAsDP1blsAMdQ4xPPXJOylWNIH8dB3D-slzowbZZSdO3OUhB0f-DxJWxXyyUPPyIM2P3bx_MXANbWRicD-jj_m-zzKYk34rhr0d7eYUgt1Fxx_VkPZsdbhVRVTtBiX45cLxbhvU/http%3A%2F%2Fwww.usf.edu%2Fit
>  | Facebook: /USF Information Technology | Twitter: @ USF_IT 
> 
> On 05/24/2016 01:01 PM, Turner, Ryan H wrote:
> All:
>  
> I was recently approached by a vendor offering a wireless analysis software 
> that combines the processing of AMON in conjunction with deep packet 
> inspection (through collectors that are looking at all the traffic coming off 
> of your controllers via SPAN or Taps).  I was impressed with what I saw.  The 
> co

RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Turner, Ryan H]

So, I did talk with the company more in depth today about their pricing.  The 
initial numbers I quoted were on the high side.  Looks as though an environment 
with 2500 APs is in the 50k a year range.  Apparently the costs do not scale 
linearly with additional APs.   You also get price breaks for multi-year 
subscriptions (doesn't work for us since we can only go year to year, but for 
some of you folks it will).  In short, we aren't ruling them out on cost at 
this point as they look to be capable of making some accommodations for higher 
ed.  We'll submit our feedback to the group if we decide to go to a POC.

Ryan





From: Turner, Ryan H
Sent: Wednesday, May 25, 2016 9:23 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

I'm curious for those early adopters, how they were on cost.  Right now, 
according to what they have told me, their pricing for education for 2,500 
access points is 75,000 PER YEAR.  Now, we are going to be at 10,000 access 
points.   You can do the math.  They have indicated a willingness to talk about 
price, but I'm finding it hard to believe most shops are going to be 
accommodating to that pricing level.  Please feel free to contact me off list 
if you wish to share anything about your pricing.


Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu<mailto:r...@unc.edu>
+1 919 445 0113 Office
+1 919 274 7926 Mobile





From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Joe Rogers
Sent: Wednesday, May 25, 2016 9:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?


We also have an 'early adoption' installation at USF.  We've found the client 
performance data the system provides and the alerts it generates to be helpful 
and accurate.  For example, we had a fairly large dDoS attack hit our network a 
couple months ago and the Nyansa system clearly spotted the impact this had on 
client experience.  The baseline comparisons are useful in identifying areas 
needing the most attention and the product's ability to monitor and report on 
critical services like DHCP, DNS and RADIUS helps identify issues which may be 
affecting large numbers of clients.  The Nyansa team has been very responsive 
and receptive to suggestions for product improvements.

Joe Rogers
Associate Director, Network Engineering

University of South Florida - Information Technology
4202 E. Fowler Avenue, SVC4010, Tampa, FL, 33620
j...@usf.edu<mailto:j...@usf.edu> | Tel: (813) 974-7369
http://secure-web.cisco.com/1OyTLdMH4D3_xwJnDfbPk1lQM8oX_QD92Do220QltH1CemyE-9m9moVq3qyqH1d7d0rkbx3pY4BTrpPFnre5DTmzQN0LsJXcFlY6ae3H8T0zYG8bLtw8gsvinNJAsDP1blsAMdQ4xPPXJOylWNIH8dB3D-slzowbZZSdO3OUhB0f-DxJWxXyyUPPyIM2P3bx_MXANbWRicD-jj_m-zzKYk34rhr0d7eYUgt1Fxx_VkPZsdbhVRVTtBiX45cLxbhvU/http%3A%2F%2Fwww.usf.edu%2Fit
 | Facebook: /USF Information Technology | Twitter: @ USF_IT
On 05/24/2016 01:01 PM, Turner, Ryan H wrote:
All:

I was recently approached by a vendor offering a wireless analysis software 
that combines the processing of AMON in conjunction with deep packet inspection 
(through collectors that are looking at all the traffic coming off of your 
controllers via SPAN or Taps).  I was impressed with what I saw.  The company 
has apparently been in stealth mode until about 5 weeks ago, so most on this 
list would not have heard of them.

They offer up Brandeis University as one of their early adopters.  Has anyone 
else had a chance to look into this yet?  The website isn't going to give you a 
lot.  If you go to Youtube, you'll find some round table demos that should give 
you an idea of the capabilities.

We have a few concerns...  High cost and the cloud based nature of the service 
(no way to house on prem at the time).  If you've looked at this and had time 
to formulate some thoughts, I would appreciate it.

Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu<mailto:r...@unc.edu>
+1 919 445 0113 Office
+1 919 274 7926 Mobile

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
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** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
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Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Jeffrey D. Sessler]

Cloud services are becoming the norm, but it’s been a rare occurrence for me to 
find startups that are doing security well – or that can even articulate what 
they are doing. Time and time again, the vendor’s security section is a 
cut/paste of AWS with little information on their internal application 
controls. I remember one vendor recently, when I asked about their internal 
controls around access to the student data we may share with them, came back 
with something to the effect, “We only have a few developers, and they are the 
only ones that have access to your data. They are good people.” – Ah, yeah, 
that’s not the answer I wanted to hear!

Also, when I’ve pressed some of these little startups about their claim of 
“third party pen/vuln testing” – I often get back that they use the freemium 
Qualys offerings. It’s better than nothing, but not what most would consider 
comprehensive, but they get the check-box to put on their site.

Jeff

From: "wireless-lan@listserv.educause.edu" <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> 
on behalf of "Turner, Ryan H" <rhtur...@email.unc.edu>
Reply-To: "wireless-lan@listserv.educause.edu" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, May 25, 2016 at 8:28 AM
To: "wireless-lan@listserv.educause.edu" <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

This is one of our concerns that we hope to clear up next week when we dive 
deeper.  I know this doesn’t address all the concerns, but I ‘suspect’ that 
payload information doesn’t go to the cloud.  Of course, you don’t need a 
payload to see that someone is going to an adult content site.  With that said, 
cloud bases services is now becoming the norm.  Most vendors are now aiming 
their products to the cloud, and having advanced service on prem will likely be 
less and less common.

Ryan

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Jeffrey D. Sessler
Sent: Wednesday, May 25, 2016 11:20 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?


I’m curious about the privacy implications of the product.

For those campuses with this in-play, did you need to alter your appropriate 
use/data collection policies and/or notify your user base that this level of 
collection, and subsequent correlation, was going to take place? This seems 
similar to the dust up in the UC system when they implemented Fidelis and the 
faculty raised issues with it.

Also, how anonymized is the data by the time it gets to Nyansa? What are the 
risks/rewards of handing potentially sensitive data over to a rather young 
company with no established track record of protecting that data?

Jeff


From: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of "McClintic, Thomas" 
<thomas.mcclin...@uth.tmc.edu<mailto:thomas.mcclin...@uth.tmc.edu>>
Reply-To: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Date: Wednesday, May 25, 2016 at 6:28 AM
To: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

Ryan,

Thank you for bringing this into the discussion. The cost turned us away from 
it quickly. Adding a yearly line item in the budget, knowing that it will grow 
is not easy to justify.

I hope they review the pricing model. I too am interested in any information 
early adopters will share about actual pricing.

TJ McClintic
Network Architect

UTHealth | The University of Texas Health Science Center at Houston
Houston’s Health University

Communications Technology | Network Operations
7000 Fannin | Suite M60 | Houston, TX  77030
713.486.9269 netops | 713.486.2271 office



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Turner, Ryan H
Sent: Wednesday, May 25, 2016 8:23 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

I’m curious for those early adopters, how they were on cost.  Right now, 
according to what they have told me, their pricing for education for 2,500 
access points is 75,000 PER YEAR.  Now, we are going to be at 10,000 access 
points.   You can do the math.  They have indicated a willingness to talk about 
price, but I’m finding it hard to believe most shops are going to be 
accommodating to that pricing level.  Please feel free to contact me off list 

Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Rowell Dionicio]

Security is also a concern with us being that the service is in the cloud.

Here’s their page on security: http://www.nyansa.com/voyance-security/

Regards,

Rowell Dionicio
Departmental Networking Engineer
650-721-4581




From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of "Turner, Ryan H" 
<rhtur...@email.unc.edu>
Reply-To: The EDUCAUSE Wireless Issues Constituent Group Listserv 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, May 25, 2016 at 8:28 AM
To: "WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU" <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

This is one of our concerns that we hope to clear up next week when we dive 
deeper.  I know this doesn’t address all the concerns, but I ‘suspect’ that 
payload information doesn’t go to the cloud.  Of course, you don’t need a 
payload to see that someone is going to an adult content site.  With that said, 
cloud bases services is now becoming the norm.  Most vendors are now aiming 
their products to the cloud, and having advanced service on prem will likely be 
less and less common.

Ryan

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Jeffrey D. Sessler
Sent: Wednesday, May 25, 2016 11:20 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?


I’m curious about the privacy implications of the product.

For those campuses with this in-play, did you need to alter your appropriate 
use/data collection policies and/or notify your user base that this level of 
collection, and subsequent correlation, was going to take place? This seems 
similar to the dust up in the UC system when they implemented Fidelis and the 
faculty raised issues with it.

Also, how anonymized is the data by the time it gets to Nyansa? What are the 
risks/rewards of handing potentially sensitive data over to a rather young 
company with no established track record of protecting that data?

Jeff


From: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of "McClintic, Thomas" 
<thomas.mcclin...@uth.tmc.edu<mailto:thomas.mcclin...@uth.tmc.edu>>
Reply-To: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Date: Wednesday, May 25, 2016 at 6:28 AM
To: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

Ryan,

Thank you for bringing this into the discussion. The cost turned us away from 
it quickly. Adding a yearly line item in the budget, knowing that it will grow 
is not easy to justify.

I hope they review the pricing model. I too am interested in any information 
early adopters will share about actual pricing.

TJ McClintic
Network Architect

UTHealth | The University of Texas Health Science Center at Houston
Houston’s Health University

Communications Technology | Network Operations
7000 Fannin | Suite M60 | Houston, TX  77030
713.486.9269 netops | 713.486.2271 office



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Turner, Ryan H
Sent: Wednesday, May 25, 2016 8:23 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

I’m curious for those early adopters, how they were on cost.  Right now, 
according to what they have told me, their pricing for education for 2,500 
access points is 75,000 PER YEAR.  Now, we are going to be at 10,000 access 
points.   You can do the math.  They have indicated a willingness to talk about 
price, but I’m finding it hard to believe most shops are going to be 
accommodating to that pricing level.  Please feel free to contact me off list 
if you wish to share anything about your pricing.


Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu<mailto:r...@unc.edu>
+1 919 445 0113 Office
+1 919 274 7926 Mobile





From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Joe Rogers
Sent: Wednesday, May 25, 2016 9:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?


We also have an 'early adoption' installation at USF.  We've found the client 
performance data the system provides and the alerts it gene

RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Turner, Ryan H]

This is one of our concerns that we hope to clear up next week when we dive 
deeper.  I know this doesn’t address all the concerns, but I ‘suspect’ that 
payload information doesn’t go to the cloud.  Of course, you don’t need a 
payload to see that someone is going to an adult content site.  With that said, 
cloud bases services is now becoming the norm.  Most vendors are now aiming 
their products to the cloud, and having advanced service on prem will likely be 
less and less common.

Ryan

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Jeffrey D. Sessler
Sent: Wednesday, May 25, 2016 11:20 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?


I’m curious about the privacy implications of the product.

For those campuses with this in-play, did you need to alter your appropriate 
use/data collection policies and/or notify your user base that this level of 
collection, and subsequent correlation, was going to take place? This seems 
similar to the dust up in the UC system when they implemented Fidelis and the 
faculty raised issues with it.

Also, how anonymized is the data by the time it gets to Nyansa? What are the 
risks/rewards of handing potentially sensitive data over to a rather young 
company with no established track record of protecting that data?

Jeff


From: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of "McClintic, Thomas" 
<thomas.mcclin...@uth.tmc.edu<mailto:thomas.mcclin...@uth.tmc.edu>>
Reply-To: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Date: Wednesday, May 25, 2016 at 6:28 AM
To: 
"wireless-lan@listserv.educause.edu<mailto:wireless-lan@listserv.educause.edu>" 
<WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

Ryan,

Thank you for bringing this into the discussion. The cost turned us away from 
it quickly. Adding a yearly line item in the budget, knowing that it will grow 
is not easy to justify.

I hope they review the pricing model. I too am interested in any information 
early adopters will share about actual pricing.

TJ McClintic
Network Architect

UTHealth | The University of Texas Health Science Center at Houston
Houston’s Health University

Communications Technology | Network Operations
7000 Fannin | Suite M60 | Houston, TX  77030
713.486.9269 netops | 713.486.2271 office



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Turner, Ryan H
Sent: Wednesday, May 25, 2016 8:23 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

I’m curious for those early adopters, how they were on cost.  Right now, 
according to what they have told me, their pricing for education for 2,500 
access points is 75,000 PER YEAR.  Now, we are going to be at 10,000 access 
points.   You can do the math.  They have indicated a willingness to talk about 
price, but I’m finding it hard to believe most shops are going to be 
accommodating to that pricing level.  Please feel free to contact me off list 
if you wish to share anything about your pricing.


Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu<mailto:r...@unc.edu>
+1 919 445 0113 Office
+1 919 274 7926 Mobile





From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Joe Rogers
Sent: Wednesday, May 25, 2016 9:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?


We also have an 'early adoption' installation at USF.  We've found the client 
performance data the system provides and the alerts it generates to be helpful 
and accurate.  For example, we had a fairly large dDoS attack hit our network a 
couple months ago and the Nyansa system clearly spotted the impact this had on 
client experience.  The baseline comparisons are useful in identifying areas 
needing the most attention and the product's ability to monitor and report on 
critical services like DHCP, DNS and RADIUS helps identify issues which may be 
affecting large numbers of clients.  The Nyansa team has been very responsive 
and receptive to suggestions for product improvements.

Joe Rogers
Associate Director, Network Engineering

University of South Florida – Information Technology
4202 E. 

RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[McClintic, Thomas]

Ryan,

Thank you for bringing this into the discussion. The cost turned us away from 
it quickly. Adding a yearly line item in the budget, knowing that it will grow 
is not easy to justify.

I hope they review the pricing model. I too am interested in any information 
early adopters will share about actual pricing.

TJ McClintic
Network Architect

UTHealth | The University of Texas Health Science Center at Houston
Houston's Health University

Communications Technology | Network Operations
7000 Fannin | Suite M60 | Houston, TX  77030
713.486.9269 netops | 713.486.2271 office



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Turner, Ryan H
Sent: Wednesday, May 25, 2016 8:23 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

I'm curious for those early adopters, how they were on cost.  Right now, 
according to what they have told me, their pricing for education for 2,500 
access points is 75,000 PER YEAR.  Now, we are going to be at 10,000 access 
points.   You can do the math.  They have indicated a willingness to talk about 
price, but I'm finding it hard to believe most shops are going to be 
accommodating to that pricing level.  Please feel free to contact me off list 
if you wish to share anything about your pricing.


Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu<mailto:r...@unc.edu>
+1 919 445 0113 Office
+1 919 274 7926 Mobile





From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Joe Rogers
Sent: Wednesday, May 25, 2016 9:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?


We also have an 'early adoption' installation at USF.  We've found the client 
performance data the system provides and the alerts it generates to be helpful 
and accurate.  For example, we had a fairly large dDoS attack hit our network a 
couple months ago and the Nyansa system clearly spotted the impact this had on 
client experience.  The baseline comparisons are useful in identifying areas 
needing the most attention and the product's ability to monitor and report on 
critical services like DHCP, DNS and RADIUS helps identify issues which may be 
affecting large numbers of clients.  The Nyansa team has been very responsive 
and receptive to suggestions for product improvements.

Joe Rogers
Associate Director, Network Engineering

University of South Florida - Information Technology
4202 E. Fowler Avenue, SVC4010, Tampa, FL, 33620
j...@usf.edu<mailto:j...@usf.edu> | Tel: (813) 974-7369
http://secure-web.cisco.com/1OyTLdMH4D3_xwJnDfbPk1lQM8oX_QD92Do220QltH1CemyE-9m9moVq3qyqH1d7d0rkbx3pY4BTrpPFnre5DTmzQN0LsJXcFlY6ae3H8T0zYG8bLtw8gsvinNJAsDP1blsAMdQ4xPPXJOylWNIH8dB3D-slzowbZZSdO3OUhB0f-DxJWxXyyUPPyIM2P3bx_MXANbWRicD-jj_m-zzKYk34rhr0d7eYUgt1Fxx_VkPZsdbhVRVTtBiX45cLxbhvU/http%3A%2F%2Fwww.usf.edu%2Fit<https://urldefense.proofpoint.com/v2/url?u=http-3A__secure-2Dweb.cisco.com_1OyTLdMH4D3-5FxwJnDfbPk1lQM8oX-5FQD92Do220QltH1CemyE-2D9m9moVq3qyqH1d7d0rkbx3pY4BTrpPFnre5DTmzQN0LsJXcFlY6ae3H8T0zYG8bLtw8gsvinNJAsDP1blsAMdQ4xPPXJOylWNIH8dB3D-2DslzowbZZSdO3OUhB0f-2DDxJWxXyyUPPyIM2P3bx-5FMXANbWRicD-2Djj-5Fm-2DzzKYk34rhr0d7eYUgt1Fxx-5FVkPZsdbhVRVTtBiX45cLxbhvU_http-253A-252F-252Fwww.usf.edu-252Fit=CwMFAg=6vgNTiRn9_pqCD9hKx9JgXN1VapJQ8JVoF8oWH1AgfQ=rYfqH_8oTvcXxRxUI3x3m3Y7Nwgir7tnuoGbdZsrUM4=yQDlobEGJhXuGChoh5U1tv5ioCo8LIibyjJ8LZ5tgLQ=8fPiUnTxkJ3jbdHuQx-Bx5cnmm3lxmAlLSovlQ31rjc=>
 | Facebook: /USF Information Technology | Twitter: @ USF_IT
On 05/24/2016 01:01 PM, Turner, Ryan H wrote:
All:

I was recently approached by a vendor offering a wireless analysis software 
that combines the processing of AMON in conjunction with deep packet inspection 
(through collectors that are looking at all the traffic coming off of your 
controllers via SPAN or Taps).  I was impressed with what I saw.  The company 
has apparently been in stealth mode until about 5 weeks ago, so most on this 
list would not have heard of them.

They offer up Brandeis University as one of their early adopters.  Has anyone 
else had a chance to look into this yet?  The website isn't going to give you a 
lot.  If you go to Youtube, you'll find some round table demos that should give 
you an idea of the capabilities.

We have a few concerns...  High cost and the cloud based nature of the service 
(no way to house on prem at the time).  If you've looked at this and had time 
to formulate some thoughts, I would appreciate it.

Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu<mailto:r...@unc.edu>
+1 919 445 0113 Office
+1 919 274 7926 Mobile

** Participation and subscription information for th

RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Turner, Ryan H]

I'm curious for those early adopters, how they were on cost.  Right now, 
according to what they have told me, their pricing for education for 2,500 
access points is 75,000 PER YEAR.  Now, we are going to be at 10,000 access 
points.   You can do the math.  They have indicated a willingness to talk about 
price, but I'm finding it hard to believe most shops are going to be 
accommodating to that pricing level.  Please feel free to contact me off list 
if you wish to share anything about your pricing.


Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu<mailto:r...@unc.edu>
+1 919 445 0113 Office
+1 919 274 7926 Mobile





From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Joe Rogers
Sent: Wednesday, May 25, 2016 9:17 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?


We also have an 'early adoption' installation at USF.  We've found the client 
performance data the system provides and the alerts it generates to be helpful 
and accurate.  For example, we had a fairly large dDoS attack hit our network a 
couple months ago and the Nyansa system clearly spotted the impact this had on 
client experience.  The baseline comparisons are useful in identifying areas 
needing the most attention and the product's ability to monitor and report on 
critical services like DHCP, DNS and RADIUS helps identify issues which may be 
affecting large numbers of clients.  The Nyansa team has been very responsive 
and receptive to suggestions for product improvements.

Joe Rogers
Associate Director, Network Engineering

University of South Florida - Information Technology
4202 E. Fowler Avenue, SVC4010, Tampa, FL, 33620
j...@usf.edu<mailto:j...@usf.edu> | Tel: (813) 974-7369
http://secure-web.cisco.com/1OyTLdMH4D3_xwJnDfbPk1lQM8oX_QD92Do220QltH1CemyE-9m9moVq3qyqH1d7d0rkbx3pY4BTrpPFnre5DTmzQN0LsJXcFlY6ae3H8T0zYG8bLtw8gsvinNJAsDP1blsAMdQ4xPPXJOylWNIH8dB3D-slzowbZZSdO3OUhB0f-DxJWxXyyUPPyIM2P3bx_MXANbWRicD-jj_m-zzKYk34rhr0d7eYUgt1Fxx_VkPZsdbhVRVTtBiX45cLxbhvU/http%3A%2F%2Fwww.usf.edu%2Fit
 | Facebook: /USF Information Technology | Twitter: @ USF_IT
On 05/24/2016 01:01 PM, Turner, Ryan H wrote:
All:

I was recently approached by a vendor offering a wireless analysis software 
that combines the processing of AMON in conjunction with deep packet inspection 
(through collectors that are looking at all the traffic coming off of your 
controllers via SPAN or Taps).  I was impressed with what I saw.  The company 
has apparently been in stealth mode until about 5 weeks ago, so most on this 
list would not have heard of them.

They offer up Brandeis University as one of their early adopters.  Has anyone 
else had a chance to look into this yet?  The website isn't going to give you a 
lot.  If you go to Youtube, you'll find some round table demos that should give 
you an idea of the capabilities.

We have a few concerns...  High cost and the cloud based nature of the service 
(no way to house on prem at the time).  If you've looked at this and had time 
to formulate some thoughts, I would appreciate it.

Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu<mailto:r...@unc.edu>
+1 919 445 0113 Office
+1 919 274 7926 Mobile

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://secure-web.cisco.com/1vS_-0ML2cyGJGszE8a2b0Xo8lvgvM5UreL777Oj-o2qor4x5vgl1q1bDAvcccNTEK--MYlp8vpWEcwMh_VzTfpjZEStLVHKVm8RHJykLHY03zbW5auox162mmFUbWdXsL7ntpys_RT2Uhc78a6Fl9XeyW0CkBWtoCFMUL_YQSGpeCsJgR5nVgkFbUtqtPENIsj4EpZcFD9hquPnAgrjjOX7SrAQFP3ZhPvd0kBxun1J8pese1-13ykWEUedr2fQz/http%3A%2F%2Fwww.educause.edu%2Fgroups%2F.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://secure-web.cisco.com/1vS_-0ML2cyGJGszE8a2b0Xo8lvgvM5UreL777Oj-o2qor4x5vgl1q1bDAvcccNTEK--MYlp8vpWEcwMh_VzTfpjZEStLVHKVm8RHJykLHY03zbW5auox162mmFUbWdXsL7ntpys_RT2Uhc78a6Fl9XeyW0CkBWtoCFMUL_YQSGpeCsJgR5nVgkFbUtqtPENIsj4EpZcFD9hquPnAgrjjOX7SrAQFP3ZhPvd0kBxun1J8pese1-13ykWEUedr2fQz/http%3A%2F%2Fwww.educause.edu%2Fgroups%2F.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Norman Mourtada]

At Suffolk University we started working with Nyansa Voyance since March of 
2015. We worked very closely with their engineering team with different 
wireless scenario with data being collected from 6 of our Aruba wireless 
controllers (M3s and 7220s). We have similar experience as Mike and other early 
adopters.

We like the baseline comparison with other similar companies it provides so you 
can see how good your network is performing and adjustments you might need to 
make in those areas.
This helped us identify client radius performance issues and were able to 
resolve it. 

We like how you can create custom filters for a specific AP, AP group etc so 
you can pin point or collect data in problem areas so you can analyze reported 
issues. We also like the feature that it automatically adds a comment and 
timestamp when critical config changes are made. This allows us to go back and 
compare the baseline stats to see the impact the changes made.

The Nyansa team is very responsive. We like the feature within the product that 
you can ask a question, take a snapshot and submit directly to support. 

Norm
-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Mike Fitzgerald
Sent: Tuesday, May 24, 2016 5:25 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

Ryan,

It's been pretty good at least in getting you to the right area (wifi vs 
dns/dhcp/radius) and also calling out things within wifi (weak signal, client 
hopping SSID, SNR issues) and it seems to be getting better and better as time 
goes on.  One of the things I really like is that new features/intelligence 
just start showing up without having to download code, etc.  They just update 
things in the cloud and you have immediate access.

As to client troubleshooting, I've been trying to use Voyance as the first 
tool. I may then go into a vendor-specific tool to really get specific but by 
the time I do that, Voyance has told me at what I should be taking a closer 
look.  It doesn't try to narrow it down to one root cause, but rather 
recommends one or more things that you should investigate based upon the 
symptoms it detected. I don't know that I can put a percentage on it, but it 
has been pretty accurate in the recommendations.

As to changes, we're an Aruba wireless shop. Multiple controllers but different 
IP spaces so as users moved around campus and jump from one controller to 
another, they see L2 re-transmits, ARP failures, etc. as their IP address goes 
out of service.  This was pretty clear to see with the "timeline" feature that 
actually lets you watch step by step a client's  connection history, not only 
to an given AP or controller, but what vlan/ip space, ssid, etc,  We're 
planning to change the controller config so that all controllers have the same 
vlans/ip spaces, in the same order and then turn up hash-based vlan selection 
so that once your device gets an IP to start the day, you keep that same IP as 
you hop controller to controller and we hope that will smooth the transitions 
and cut back on the L2 re-transmits, ARP misses, etc.

Voyance also reported a fair amount of SSID hopping issues we didn't know were 
going on. Using that timeline feature, I figured out it was related to turning 
up password change enforcement.  We have Eduroam as our primary 802.1x SSID and 
brandeis_open for things that can't do 802.1x. Once a device connects to 
802.1x, we tag its entry in the endpoint database as being 802.1x capable.  The 
brandeis_open SSID checks for that tag and if it exists, tells you to go back 
to Eduroam, waits a short time and drops your connection.  People were changing 
their passwords via our portal but their old cached passwords were still on 
their Eduroam config on things like smart phones, etc.  That connection would 
fail, their device would then hop to brandeis_open, which would see them as 
802.1x capable and tell them to go away and the device would try Eduroam again. 
Back and forth between the two SSID's, over and over.  The timeline showed the 
SSID hop but we could also see the radius login failure due to rejected 
credentials in between.  Light bulb moment!.  We'll be adding text to our 
password change portal to remind people to forget and reconnect to Eduroam on 
all their devices after a password change.  Being able to more easily see these 
types of things makes Voyance a winner for me, as those more global things are 
generally hardest to see, especially in the case of things are not hard 
failures.

Mike
fi...@brandeis.edu

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Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Whelan, Robert]

Greetings,

Northeastern has been participating in an early adoption program with Nyansa 
for a subset of our wireless network service.  We had been searching for a way 
to understand the service experiences through client devices (vs. our network 
monitoring).  Often times, we’d hear “wireless is slow” or “wireless is down”, 
when our systems were clearly functional.

We enabled the appliance and let it collect information from mirror ports.  
Since the data is maintained in the cloud the information being sent/retained 
must be focused and able to parse.  Review of the collected information 
provided specific usage details from wireless clients informing us what needed 
to be assessed and what they were experiencing.  The value of this information 
is extensive as our engineering and tuning efforts are better informed.  To our 
service and support teams, the portal provides immediate access to the data for 
troubleshooting and providing historical data (retained for up to 6 months)

The Nyansa team is very responsive and continues to consider service 
enhancements, even at this early stage of their product.  We have used this 
usage data with our vendor (Aruba) and also with mobile client device operating 
systems – both to assist in troubleshooting and OS improvements.

So far so good.

Bob

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
 on behalf of "Turner, Ryan H" 

Reply-To: The EDUCAUSE Wireless Issues Constituent Group Listserv 

Date: Tuesday, May 24, 2016 at 1:01 PM
To: "WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU" 
Subject: [WIRELESS-LAN] Nyansa Voyance - thoughts?

All:

I was recently approached by a vendor offering a wireless analysis software 
that combines the processing of AMON in conjunction with deep packet inspection 
(through collectors that are looking at all the traffic coming off of your 
controllers via SPAN or Taps).  I was impressed with what I saw.  The company 
has apparently been in stealth mode until about 5 weeks ago, so most on this 
list would not have heard of them.

They offer up Brandeis University as one of their early adopters.  Has anyone 
else had a chance to look into this yet?  The website isn’t going to give you a 
lot.  If you go to Youtube, you’ll find some round table demos that should give 
you an idea of the capabilities.

We have a few concerns…  High cost and the cloud based nature of the service 
(no way to house on prem at the time).  If you’ve looked at this and had time 
to formulate some thoughts, I would appreciate it.

Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu
+1 919 445 0113 Office
+1 919 274 7926 Mobile

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

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Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Chuck Anderson]

On Tue, May 24, 2016 at 03:24:51PM -0600, Mike Fitzgerald wrote:
> As to changes, we're an Aruba wireless shop. Multiple controllers but 
> different IP spaces so as users moved around campus and jump from one 
> controller to another, they see L2 re-transmits, ARP failures, etc. as their 
> IP address goes out of service.  This was pretty clear to see with the 
> "timeline" feature that actually lets you watch step by step a client's  
> connection history, not only to an given AP or controller, but what vlan/ip 
> space, ssid, etc,  We're planning to change the controller config so that all 
> controllers have the same vlans/ip spaces, in the same order and then turn up 
> hash-based vlan selection so that once your device gets an IP to start the 
> day, you keep that same IP as you hop controller to controller and we hope 
> that will smooth the transitions and cut back on the L2 re-transmits, ARP 
> misses, etc.

Watch out for this issue which we hit due to Aruba's lack of the
ability to send a gratuitous ARP or similar packet on behalf of a
client that has roamed from an AP on one controller to an AP on
another controller:

http://community.arubanetworks.com/t5/Wireless-Access/Expected-behavior-when-client-roams-across-controllers/td-p/259215

We are still working with Aruba on this, but it may turn into a
request for Aruba to implement such a feature as it already exists on
Juniper/Trapeze (and probably Cisco, though I have no direct
experience there):

https://www.reddit.com/r/networking/comments/36cod1/what_on_earth_is_ip_protocol_number_99/crdcljr


> Voyance also reported a fair amount of SSID hopping issues we didn't know 
> were going on. Using that timeline feature, I figured out it was related to 
> turning up password change enforcement.  We have Eduroam as our primary 
> 802.1x SSID and brandeis_open for things that can't do 802.1x. Once a device 
> connects to 802.1x, we tag its entry in the endpoint database as being 802.1x 
> capable.  The brandeis_open SSID checks for that tag and if it exists, tells 
> you to go back to Eduroam, waits a short time and drops your connection.  
> People were changing their passwords via our portal but their old cached 
> passwords were still on their Eduroam config on things like smart phones, 
> etc.  That connection would fail, their device would then hop to 
> brandeis_open, which would see them as 802.1x capable and tell them to go 
> away and the device would try Eduroam again. Back and forth between the two 
> SSID's, over and over.  The timeline showed the SSID hop but we could also 
> see the radius login failure due to rejected credentials in between.  Light 
> bulb moment!.  We'll be adding text to our password change portal to remind 
> people to forget and reconnect to Eduroam on all their devices after a 
> password change.  Being able to more easily see these types of things makes 
> Voyance a winner for me, as those more global things are generally hardest to 
> see, especially in the case of things are not hard failures.


Sounds like a reason to switch to EAP-TLS!

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RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Norton, Thomas (IT Operations Admin)]

Hey Mike, 

We have had the same experience since deploying Nyansa earlier this year. I 
don't think I could have said that better myself.  Overall it has been a great 
experience. 

T.J.

-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Mike Fitzgerald
Sent: Tuesday, May 24, 2016 2:35 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

Ryan,

As you noted, Brandeis is an early adopter.  We've been involved since last 
summer.  We were impressed with the amount of data Voyance tracks and reports, 
as well as the Nyansa engineering team's willingness to incorporate our input 
into the product.

We have their monitor (AKA the Crawler) on mirror ports from all of our 
wireless controller up-links so it sees all the client traffic to/from wireless 
clients and everything they talk to.  When things go amiss, Voyance alerts and 
lets you drill down to identify underlying cause.  Those alerts are based on 
variations from what is considered "normal" for our environment, based on 
Voyance's data collection over time.  We can tune those thresholds and triggers 
as needed to help avoid false alerts.

In one place, we can not only see the client wireless experience, but also 
their experience with interactions the client and  DHCP, DNS, RADIUS and web 
traffic.  

When we're not getting active alerts, their reporting tools are great for 
looking at trends, comparisons and even drilling down from a different angle.  
We can compare AP-group-to-AP-group, building-to-building, as well as how 
Brandeis compares (anonymously)  to other Voyance customer network sites to get 
a feel for how we're doing compared to other schools and/or businesses with 
similar sized networks.

We're already talking about some infrastructure changes in response to some 
unexpected behaviors we were able to detect with Voyance.

Mike

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discussion list can be found at http://www.educause.edu/groups/.

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RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Turner, Ryan H]

Mike,

How accurate has the fault analysis been with the product?  I have seen a lot 
of fault isolators, and rarely are any of them actually accurate.  Have you 
found you can go to this tool, after a user complains about a problem, and 
actually determine what the cause was?  What percentage of the time is that 
successful?  Can you share what you intend on changing as a result of the tool?

Ryan

-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Mike Fitzgerald
Sent: Tuesday, May 24, 2016 2:35 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

Ryan,

As you noted, Brandeis is an early adopter.  We've been involved since last 
summer.  We were impressed with the amount of data Voyance tracks and reports, 
as well as the Nyansa engineering team's willingness to incorporate our input 
into the product.

We have their monitor (AKA the Crawler) on mirror ports from all of our 
wireless controller up-links so it sees all the client traffic to/from wireless 
clients and everything they talk to.  When things go amiss, Voyance alerts and 
lets you drill down to identify underlying cause.  Those alerts are based on 
variations from what is considered "normal" for our environment, based on 
Voyance's data collection over time.  We can tune those thresholds and triggers 
as needed to help avoid false alerts.

In one place, we can not only see the client wireless experience, but also 
their experience with interactions the client and  DHCP, DNS, RADIUS and web 
traffic.  

When we're not getting active alerts, their reporting tools are great for 
looking at trends, comparisons and even drilling down from a different angle.  
We can compare AP-group-to-AP-group, building-to-building, as well as how 
Brandeis compares (anonymously)  to other Voyance customer network sites to get 
a feel for how we're doing compared to other schools and/or businesses with 
similar sized networks.

We're already talking about some infrastructure changes in response to some 
unexpected behaviors we were able to detect with Voyance.

Mike

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Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Rowell Dionicio]

While I haven’t yet used the product personally I have seen the demos. In 
addition to the SPAN or Tap, they gather information from the controllers as 
well. With Aruba (I believe it is Aruba) they utilize APIs. On Cisco, they 
gather information from the WLCs using SNMP.

We are looking to do a POC. What we’re expecting to get out of Nyansa is the 
ability to help our staff in troubleshooting wireless issues rather than 
escalating them to the top. The amount of information Nyansa provided in 
troubleshooting was impressive to me. An example would be determining whether 
an application issue is wireless or non-wireless related.

Also, being able to gather metrics on all aspects of wireless is what I am most 
interested in. For things such as areas encountering high retries, whether 
changing transmit power create a positive or negative change, whether the new 
access point or antenna installed made an improvement, and whether RRM is 
helping, etc. There is capability for Nyansa to automatically tag in their 
system when a change was made to make it easy to determine what kind of effect 
the change made to the network.

We have reservations with storing data in the cloud but I would rather have 
someone manage that infrastructure to deal with the information gathering, 
metric calculation etc. This is just a reflection of having to handle Cisco 
Prime on-prem.

We are in the process of doing a POC so I will have a better understanding in 
the near future.

Regards,

Rowell Dionicio
Departmental Networking Engineer
650-721-4581



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
> 
on behalf of "Turner, Ryan H" 
>
Reply-To: The EDUCAUSE Wireless Issues Constituent Group Listserv 
>
Date: Tuesday, May 24, 2016 at 10:01 AM
To: 
"WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU" 
>
Subject: [WIRELESS-LAN] Nyansa Voyance - thoughts?

All:

I was recently approached by a vendor offering a wireless analysis software 
that combines the processing of AMON in conjunction with deep packet inspection 
(through collectors that are looking at all the traffic coming off of your 
controllers via SPAN or Taps).  I was impressed with what I saw.  The company 
has apparently been in stealth mode until about 5 weeks ago, so most on this 
list would not have heard of them.

They offer up Brandeis University as one of their early adopters.  Has anyone 
else had a chance to look into this yet?  The website isn’t going to give you a 
lot.  If you go to Youtube, you’ll find some round table demos that should give 
you an idea of the capabilities.

We have a few concerns…  High cost and the cloud based nature of the service 
(no way to house on prem at the time).  If you’ve looked at this and had time 
to formulate some thoughts, I would appreciate it.

Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu
+1 919 445 0113 Office
+1 919 274 7926 Mobile

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

**
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discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

[Norton, Thomas (IT Operations Admin)]

Hey Ryan,

We at Liberty are an early adopter as well and have been running voyance on our 
network for a few months now. So far we are very impressed with the product but 
also Nyansa's willingness to work with us.

 With that said, we are currently looking at deploying a permanent solution 
this summer as we are in the process of centralizing and re-arching how our 
local wlan controllers are deployed.

If you have some time we would love to discuss and collaborate.

T.J. Norton
Sr. Wireless Engineer - Team Lead
IT Network Services - Wireless

(434) 592-6552

Liberty University | Training Champions for Christ since 1971

On May 24, 2016, at 1:03 PM, Turner, Ryan H 
> wrote:

All:

I was recently approached by a vendor offering a wireless analysis software 
that combines the processing of AMON in conjunction with deep packet inspection 
(through collectors that are looking at all the traffic coming off of your 
controllers via SPAN or Taps).  I was impressed with what I saw.  The company 
has apparently been in stealth mode until about 5 weeks ago, so most on this 
list would not have heard of them.

They offer up Brandeis University as one of their early adopters.  Has anyone 
else had a chance to look into this yet?  The website isn't going to give you a 
lot.  If you go to Youtube, you'll find some round table demos that should give 
you an idea of the capabilities.

We have a few concerns...  High cost and the cloud based nature of the service 
(no way to house on prem at the time).  If you've looked at this and had time 
to formulate some thoughts, I would appreciate it.

Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu
+1 919 445 0113 Office
+1 919 274 7926 Mobile

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.