Re: [WSG] Reset Forms

2009-03-01 Thread Jessica Enders

Hi Todd

Sorry for not responding to your query sooner.

I suggest approaching your form with the question: what actions will  
users of this form want to perform and providing those actions. As  
Susan mentioned, there are times when a Reset makes a lot of sense. I  
would also argue that while users can close a window to effectively  
cancel an online form that they are filling in, many (non-expert)  
users will not necessarily be aware of this option, or comfortable  
that their application has actually been cancelled. Providing an  
explicit cancel button helps provide that user control and  
reassurance. (I'm not a programmer, so I can't be sure of this, but I  
think having a cancel allows you to explicitly end that session  
too, freeing up server space.)


I do agree with Luke that actions secondary to the main one should  
have different visual styling. They can be a different colour, be  
spaced separately from the primary action or be links rather than  
buttons.


And of course you want to support the principle of error recovery, so  
confirm any cancel or reset before applying the action.


Hope this helps. If you want more input, I suggest emailing the  
Business Forms Management Association members via their mailing list,  
Formspace. You don't have to be a BFMA member to use Formspace.  
Details are here: http://www.bfma.org/formspace/main.htm.


Cheers

Jessica Enders
Principal
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


On 24/02/2009, at 4:03 AM, Todd Budnikas wrote:

A question came up today inquiring about a design my company has  
recently completed. There is currently in the design an option to  
reset the form on one of the pages. Does anyone have any opinions  
on the usefulness of that feature, or statistics on whether or not  
people use it?


Luke Wroblewski argues that actions like Reset and Cancel are  
unnecessary and should be either removed or de-emphasized in the  
user interface to avoid mistakes.

http://www.rosenfeldmedia.com/books/webforms/blog/undo_a_reset_form/

I tend to agree. However, I think Cancel can be useful. Thoughts on  
form resetting, cancel options and usability?



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[WSG] Users who deliberately disable JavaScript

2009-01-26 Thread Jessica Enders

Hi Pascal

In the JavaScript/Accessibility/form validation discussion you  
mention the growing number of users who purposefully disable  
JavaScript. I'm always curious just how many people this is.


Do you, or does anyone else, have any statistics on this? Is there a  
reason you describe it as a growing number?


Any information greatly appreciated.

Cheers

Jessica Enders
Principal
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


On 19/01/2009, at 11:14 PM, Simon Pascal Klein wrote:

If there were further communication between the user and server  
between submission of the form that would entail a page reload then  
a screen user shouldn’t have an issue, whereas if JavaScript would  
run in the background and inject errors or suggestions as it thinks  
the user makes them (e.g. password complexity recommendations,  
username not available messages) numerous accessibility issues arise.


The only solution that came to mind was having a generic message  
(such as ‘please fill out all marked (*) fields’ or the like) that  
could be hidden using CSS and through JavaScript ‘unhidden’ when an  
error appears (though it could only be a generic error). As dandy  
as these automatic feedback and error messages are through  
JavaScript maybe a full submission and subsequent page reload is  
best—after all it’s impossible to tell those users using an  
accessibility aid like a screen reader from those who do not, and  
hey, the growing number of users who purposefully disable  
JavaScript won’t see the glitzy JavaScript injected errors anyway.


Just my 0.2¢.


On 19/01/2009, at 5:52 PM, Rimantas Liubertas wrote:


Isn't 'aria-required' a non-standard attribute?


Sadly, yes. But there is some hope: it is possible that ARIA will be
accepted in HTML5 and there is an initiative to provide validation  
for
(X)HTML+ARIA: http://lists.w3.org/Archives/Public/wai-xtech/ 
2008Sep/0381.html


Validator.nu already has experimental support for HTML5+ARIA, and I
believe (did not check) http://qa-dev.w3.org/wmvs/HEAD/ provides the
same for document type HTML5.

There is also a possibility to add ARIA attributes with Javascript.
All the options are controversial, but that's how it is for now :(

Regards,
Rimantas
--
http://rimantas.com/


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---
Simon Pascal Klein
Concept designer

(w) http://klepas.org
(e) kle...@klepas.org



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[WSG] Find your way through standards legal docs

2008-09-26 Thread Jessica Enders

[Apologies for cross-postings]

The Canberra Information Architects group is having a very special  
speaker at their upcoming Cocktail Hour on Thursday 2 October. The  
session will be relevant to anyone having to make sense of legal or  
compliance documents, such as standards and guidelines, and as such  
we thought the folk on this mailing list might be interested.


Details below:



The next Canberra IA Cocktail Hour is Thursday 2 October 2008. We are  
delighted to have Nathan McDonald, Service Director of the Mustor  
Institute, coming down from Sydney especially to speak to us.


The Mustor Institute works hard to make the complex world of  
regulation, business, contracts etc accessible for, and  
understandable by, all through their novel “Regulatory DNA (MIS  
1000)” approach. This system for navigating through these difficult  
domains has been described as “revolutionary” and “one of the most  
exciting developments”.


Nathan will demonstrate the clarity and simplicity provided by the  
DNA method using examples such as:


* NSW Building Industry payment regulations;
* Austrac Anti Money Laundering and Counter Terrorism Financing  
(AML/CTF) regulations;

* Australian Department of Defence contracts; and
* Australian Taxation Office regulations.

The session aims to be interactive and practical, so we want you to  
submit examples of the legal texts that you have to work with (e.g.  
contracts, policies, regulations and agreements). Nathan will use  
these as an exercise and point of discussion. Send your examples,  
preferably in Word or RTF format, to jessica [at] formulate [dot] com  
[dot] au by close of business on Monday 1 October.


Join us for what’s guaranteed to be a thought-provoking and  
fascinating meeting. You’re also welcome to come for an informal  
dinner afterwards in Manuka/Kingston.


Time: 17:30-19:00
Day/Date: Thursday 2 October 2008
Venue: Stamford Interactive
Level 1
301 Canberra Avenue (right near Officeworks)
Fyshwick

Please RSVP to [facibus AT gmail DOT com] as soon as possible for  
catering purposes.




Cheers


Jessica Enders
Principal
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612




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Re: [WSG] form from hell - difficult redesign

2008-08-04 Thread Jessica Enders

Hi Kevin

I'm no developer, but I can certainly advise on the *design*  
component of the project, if that would be of some assistance.


I have designed GUIs for a travel and hotel booking engines before  
and as Joe Ortenzi says, I've been doing some research lately on  
tabular data.


Feel free to contact me off-list.

Jessica Enders
Principal
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


On 31/07/2008, at 11:09 AM, kevin mcmonagle wrote:

Hi I've been asked to redesign the gui on a hotel booking engine /  
room allocation web app.


Its basically the busiest example of tabular data ive ever seen -  
most data in the cells is input.


Any Advice on styling an overwhelming amount tabular data?

-best
kevin




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[WSG] Design of forms on web vs paper

2008-07-27 Thread Jessica Enders
I've been involved in a few debates about this question lately and  
would like to write an article summarising the different positions.  
It would be great if you could spend a few minutes emailing me or  
posting your personal position on the following query:


As a matter of best practice, should forms on the web be designed to  
look like their paper equivalents? Why/why not?


I recognise that this is a fairly open question but there are lots  
of different ways that one could come at this issue and I'm keen to  
hear about them all! Will send around a link to the article when  
done, for future reference.


Thanks in anticipation,

Jessica Enders
Principal
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


[Apologies if you get this email more than once - I'm casting a wide  
net]




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[WSG] Clarification: Design of forms on web vs paper

2008-07-27 Thread Jessica Enders

Hi

Thanks to all who have answered so far - much appreciated.

I just want to clarify that I have a background in forms design (both  
electronic  paper based) and have read Luke's book (which I agree,  
is great). I have an opinion on the question but want to make sure  
that my article covers off the diversity of views on the matter. This  
is why I'm interested in what you think and, in particular, your  
reasons for that view.


With thanks

Jessica Enders
Principal
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


Begin forwarded message:


From: Jessica Enders [EMAIL PROTECTED]
Date: 27 July 2008 3:34:30 PM
To: BFMA Formspace [EMAIL PROTECTED],  
wsg@webstandardsgroup.org, [EMAIL PROTECTED], sigia l sigia- 
[EMAIL PROTECTED], [EMAIL PROTECTED],  
[EMAIL PROTECTED]

Subject: [bfma] Design of forms on web vs paper

I've been involved in a few debates about this question lately and  
would like to write an article summarising the different positions.  
It would be great if you could spend a few minutes emailing me or  
posting your personal position on the following query:


As a matter of best practice, should forms on the web be designed  
to look like their paper equivalents? Why/why not?


I recognise that this is a fairly open question but there are  
lots of different ways that one could come at this issue and I'm  
keen to hear about them all! Will send around a link to the article  
when done, for future reference.


Thanks in anticipation,

Jessica Enders
Principal
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


[Apologies if you get this email more than once - I'm casting a  
wide net]


_




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[WSG] Design of forms on web vs paper

2008-07-26 Thread Jessica Enders
I've been involved in a few debates about this question lately and  
would like to write an article summarising the different positions.  
It would be great if you could spend a few minutes emailing me or  
posting your personal position on the following query:


As a matter of best practice, should forms on the web be designed to  
look like their paper equivalents? Why/why not?


I recognise that this is a fairly open question but there are lots  
of different ways that one could come at this issue and I'm keen to  
hear about them all! Will send around a link to the article when  
done, for future reference.


Thanks in anticipation,

Jessica Enders
Principal
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


[Apologies if you get this email more than once - I'm casting a wide  
net]




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Re: [WSG] Breadcrumbs showing organisational structure and usability

2008-06-06 Thread Jessica Enders
I agree with most of the comments in response to this query but  
thought I would clarify one part of what Steve said, namely that:  
breadcrumbs ... represent the content pathway the user followed to  
reach their current page.


I misread this sentence initially and so others may too. I thought  
Steve was saying that breadcrumbs represent the pathway of pages the  
user moved through to get to their current page. But what I think  
he's actually saying is that they represent the location of the  
current page within the site hierarchy. This latter type of crumb is  
useful because it gives you a sense of context; the former type of  
crumb is unnecessary because you have the back button.


Cheers

Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


On 06/06/2008, at 6:58 PM, Steve Baty wrote:


Lib,

Breadcrumbs fall into that category of IA component that hurts no- 
one, and helps some people some of the time, which generally makes  
them worthwhile. However, breadcrumbs should serve a specific  
purpose, that being: to represent the content pathway the user  
followed to reach their current page. If your site (overall) is  
structured the same way as your organisation, then the breadcrumbs  
you've described serve their purpose (although the convention is  
that each node in the breadcrumb be a link, other than the current  
page).


From what I can see, however, the intent of this device is not to  
act as a breadcrumb trail in the navigational sense, but is, in  
fact, a method for communicating organisational structure. That  
should be a different conversation, and its one that is likely  
going to come down to 'Company convention dictates' - end of  
discussion.


I have some concerns about the potential for confusing users who  
would visually associate this device with a navigational mechanism,  
so an alternate visual treatment (especially the choice of the   
delimiter) might be in order.


Otherwise, the general consensus amongst the IA community is that  
breadcrumbs don't hurt, and they might help.


Regards
Steve

2008/6/6 libwebdev [EMAIL PROTECTED]:
Hi folks,

My organisation manages around 7000+ pages for 100s of departments,
using a CMS. Mine is the only department outside the CMS, just because
we can.

We have been persuaded (read: bullied) to redesign our header to
exactly match that of the parent organisation. I have no problem with
that per se, but theirs includes breadcrumbs, and we don't want 'em.

I'm wondering what the consensus is here on their usefulness. I've
always been under the impression that the purpose of breadcrumbs was
to indicate to the user where they had been. However, the ones we are
being urged to implement do no such thing; they simply display our
organisational structure. This means that on every one of our 200-odd
pages, the breadcrumbs will appear like so (we are the library):

Parent Org  Clinical Services  Library   Current page

The only thing that's going to change is the current page. To me,
that's not a breadcrumb trail at all.

Am I wrong in my thinking? Is this a common usage? How does this
benefit the user at all?

I'm questioning it because of usability issues, which is how I tie it
in with web standards. If this is considered off-topic, I apologise,
and replies should come directly to me rather than the list.

thanks,
lib.


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--
--
Steve 'Doc' Baty B.Sc (Maths), M.EC, MBA
Principal Consultant
Meld Consulting
M: +61 417 061 292
E: [EMAIL PROTECTED]

UX Statistics: http://uxstats.blogspot.com

Member, UPA - www.upassoc.org
Member, IA Institute - www.iainstitute.org
Member, IxDA - www.ixda.org
Contributor - UXMatters - www.uxmatters.com
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[WSG] Is RTF accessible?

2008-05-27 Thread Jessica Enders

Hello

I am trying to work out whether a Rich Text File is considered  
accessible, to the extent that Australian federal government agencies  
must provide electronic documents in an accessible format.


RTF is owned by Microsoft, but most word processors can read it.  
Apparently if styles are used correctly, RTF files can be used well  
by screen readers. Also, section 2.3 of the World Wide Web Access:  
Disability Discrimination Act Advisory Notes (from 2002, mind you) on  
the Human Rights and Equal Opportunity Commission website (http:// 
hreoc.gov.au/disability_rights/standards/www_3/www_3.html) suggests  
that RTF is considered acceptable.


Any views?

Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612




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[WSG] Clarification: Is RTF accessible?

2008-05-27 Thread Jessica Enders
I should clarify that I'm not a Microsoft-basher! The only reason I  
mentioned it is that ownership of a standard might be considered, by  
some, to compromise accessibility.


Also, if it helps, I'm thinking about RTF for /forms/, not general  
text documents. I think this makes the situation a little bit messier.


Finally, I would definitely recommend semantic HTML as a first choice  
- we're just looking at the other options that might be available if  
it isn't.


Thanks again for all your help,


Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


Begin forwarded message:


From: Jessica Enders [EMAIL PROTECTED]
Date: 27 May 2008 4:08:26 PM
To: [EMAIL PROTECTED], wsg@webstandardsgroup.org,  
[EMAIL PROTECTED]

Subject: Is RTF accessible?

Hello

I am trying to work out whether a Rich Text File is considered  
accessible, to the extent that Australian federal government  
agencies must provide electronic documents in an accessible format.


RTF is owned by Microsoft, but most word processors can read it.  
Apparently if styles are used correctly, RTF files can be used well  
by screen readers. Also, section 2.3 of the World Wide Web Access:  
Disability Discrimination Act Advisory Notes (from 2002, mind you)  
on the Human Rights and Equal Opportunity Commission website  
(http://hreoc.gov.au/disability_rights/standards/www_3/www_3.html)  
suggests that RTF is considered acceptable.


Any views?

Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612






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[WSG] Can you spare 5 minutes to do a study?

2008-04-24 Thread Jessica Enders
Formulate Information Design is conducting a follow-up to our 2007  
study on data table formatting (the results of which should be  
published in A List Apart shortly).


We need your help - the more participants we get the greater the  
chance we can draw conclusions from the study that designers and  
developers like you can use.


The study is anonymous and takes less than 5 minutes.

To do the study, visit http://surveys.formulate.com.au/dtfu/, or you  
can read more about the study here: http://formulate.com.au/research/ 
data-tables-follow-up/.


Please pass on to as many people as you like.

With thanks,


Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612




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Re: [WSG] Form best practice

2008-04-21 Thread Jessica Enders

Hello

I've bookmarked heaps more bad forms than good (says something,  
really) but can heartily recommend this one (which I designed):


http://www.originenergy.com.au/signup/?_qf_p2_display=true

The phrase how we code up forms is pretty broad, but hopefully some  
of these will be of use:


http://formulate.com.au/articles/what-makes-a-good-form/
http://formulate.com.au/articles/layers-of-a-form/
http://www.informit.com/articles/article.aspx?p=29892
http://css-tricks.com/tips-for-creating-great-web-forms/
http://jeffhowden.com/code/css/forms/
http://www.usability.com.au/resources/forms.cfm
http://www.webcredible.co.uk/user-friendly-resources/web- 
accessibility/accessible-forms-1.shtml

http://www.sitepoint.com/article/simple-tricks-usable-forms
http://www.webaim.org/techniques/forms/controls.php
http://www.alistapart.com/articles/prettyaccessibleforms
http://www.lukew.com/resources/articles/web_forms.html

And here's some link collections on the topic:

http://www.smashingmagazine.com/2006/11/11/css-based-forms-modern- 
solutions/

http://www.deyalexander.com.au/resources/uxd/form-design.html

I have *loads* more links to different sorts of forms and forms best  
practice guidelines (I'm a full-time forms designer). If you can be  
more specific about what you need, I'm sure I can help. And if you  
need some more substantial assistance, e.g. review your guidelines, I  
can provide that too!


Cheers,

Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


On 21/04/2008, at 1:36 PM, Jens-Uwe Korff wrote:

Hi all,

we are currently evaluating how we code up forms. In the process I'd
like to review form best practices.

I guess you've come across a good form with respect to either design,
functionality, semantics or interaction.

Please send me any bookmarks you might have of what you consider  
top of

class.

Thank you for your help!

Cheers,

Jens

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[WSG] Next IA Cocktail Hour

2008-04-16 Thread Jessica Enders

The next Canberra IA Cocktail Hour is Thursday 24 April 2008.

It's going to be hard to follow up the fantastically thought- 
provoking, engaging and informative Cocktail Hour in March—thanks to  
Donna and Stuart for some great presentations.


But Jessica Enders, Director of Formulate Information Design, is  
never afraid of a challenge and is going to do her best to entertain  
and educate with an interactive session on transforming an existing  
paper form into an electronic medium.


Those who are interested are welcome to join us afterwards for an  
informal dinner in Dickson.


Time: 17:30-19:00
Day/Date: Thursday 24 April 2008
Venue: Eureka Strategic Research
Level 1
55 Wooley Street
Dickson
(above Zeffirelli's)

Please RSVP to [facibus AT gmail DOT com] as soon as possible for  
catering purposes.



Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612




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[WSG] Standard for committing changes to a database?

2008-04-09 Thread Jessica Enders

Hi everyone

I am currently reviewing a desktop application that involves mostly  
viewing and changing records in a database (via a nice GUI front end).


In some places, changes are committed as soon as you enter them, a  
bit like how Microsoft Access operates. In other places, the user has  
to specifically save to commit changes, like MYOB.


Any opinions on when one approach should be used over the other and  
whether the inconsistency matters?


Thanks in anticipation,


Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612




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[WSG] Next meeting of Canberra IA Cocktail Hour

2008-02-20 Thread Jessica Enders
The Canberra IA Cocktail Hour is a monthly meeting of individuals  
interested in best practice (including standards) for information  
architecture, information design and user experience.


The next Canberra IA Cocktail Hour is going to be held on Thursday 28  
February from 5:30pm - 7:00pm.


There will be two speakers:
- Stephen Hall from acidlabs will talk about Integrated  
Administrative Design
- Dane Buchardt from SMS Management  Technology will walk us through  
a case study of a department coming to grips with e-learning.


For more information, see the meeting notice on the Canberra IA  
Community blog (http://iacanberra.org/) or join our Yahoo! Group at  
http://au.groups.yahoo.com/group/canberra_ia_community.


Any queries about the Canberra IA Cocktail Hour should be directed to  
Andrew Boyd at [EMAIL PROTECTED]


Hope to see you there!


Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612




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[WSG] Correction: Next meeting of Canberra IA Cocktail Hour

2008-02-20 Thread Jessica Enders

Correction: Stephen Hall is from SMSMT, not acidlabs.

Apologies for any confusion.


Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612


Begin forwarded message:


From: Jessica Enders [EMAIL PROTECTED]
Date: 21 February 2008 10:14:18 AM
To: wsg@webstandardsgroup.org
Subject: Next meeting of Canberra IA Cocktail Hour

The Canberra IA Cocktail Hour is a monthly meeting of individuals  
interested in best practice (including standards) for information  
architecture, information design and user experience.


The next Canberra IA Cocktail Hour is going to be held on Thursday  
28 February from 5:30pm - 7:00pm.


There will be two speakers:
- Stephen Hall from acidlabs will talk about Integrated  
Administrative Design
- Dane Buchardt from SMS Management  Technology will walk us  
through a case study of a department coming to grips with e-learning.


For more information, see the meeting notice on the Canberra IA  
Community blog (http://iacanberra.org/) or join our Yahoo! Group at  
http://au.groups.yahoo.com/group/canberra_ia_community.


Any queries about the Canberra IA Cocktail Hour should be directed  
to Andrew Boyd at [EMAIL PROTECTED]


Hope to see you there!


Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612






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[WSG] Electronic forms building software

2008-02-04 Thread Jessica Enders

Hi all

I was wondering what WYSIWYG electronic (web and other) forms  
building software would you recommend or avoid? I'm interested in  
experience with Form Assembly, in particular.


The sorts of things I'm interested in feedback on include Wufoo,  
Icebrrg, SurveyMonkey, Zoomerang, QuestionPro, Vovici, FormSite,  
ColdFusion, InfoPath, Adobe LiveCycle and SnapForm.


Thanks in anticipation,


Jessica Enders
Director
Formulate Information Design

http://formulate.com.au

Phone: (02) 6116 8765
Fax: (02) 8456 5916
PO Box 5108
Braddon ACT 2612



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