Re: [AI] Fwd: FW: Horrible experience of customer service with Indigo-Lodging of complaint

2014-07-20 Thread Preeti Monga
Well, I know how difficult it is when one does not get support from the airlines. I can very well understand your plight. More sensitization is required and more communication. Just want to let you know that a few months back my daughter was traveling alone with one 8 year old son and a one

Re: [AI] Fwd: FW: Horrible experience of customer service with Indigo-Lodging of complaint

2014-07-20 Thread George Abraham
I have been using Indigo for a few years now. I have had great experiences. I have forwarded below trail of mail to my contacts at Indigo. Let us see what they say. Regards, George -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Preeti

Re: [AI] Fwd: FW: Horrible experience of customer service with Indigo-Lodging of complaint

2014-07-20 Thread mahendra
Hi as far as i know, one must inform airlines at list 24 to 48 hours in advance. just to further this point, airlines them selfs don't have there own staf, they do out sorsing, so need to get advance info as much as possible, i am not trying to justify the Airline, just wanting to throw light,

Re: [AI] Fwd: FW: Horrible experience of customer service with Indigo-Lodging of complaint

2014-07-20 Thread mahendra
Hi as far as i know, one must inform airlines at list 24 to 48 hours in advance. just to further this point, airlines them selfs don't have there own staf, they do out sorsing, so need to get advance info as much as possible, i am not trying to justify the Airline, just wanting to throw light,

Re: [AI] Fwd: FW: Horrible experience of customer service with Indigo-Lodging of complaint

2014-07-20 Thread mahendra
Hi as far as i know, one must inform airlines at list 24 to 48 hours in advance. just to further this point, airlines them selfs don't have there own staf, they do out sorsing, so need to get advance info as much as possible, i am not trying to justify the Airline, just wanting to throw light,

Re: [AI] Fwd: FW: Horrible experience of customer service with Indigo-Lodging of complaint

2014-07-20 Thread li...@srinivasu.org
Agree with Mahendra. Further my experience with Indigi both travelling alone and family was always good. Often they ask if we need help specially when we travel with our kid who is less than a year. I never got a refusal when I ask them for help. Regards, Srinivasu Chakravarthula | PayPal |