Hi,
Thank you for getting back to us.
I understand that you are seeking assistance for LISTING_GROUP_ALREADY_EXISTS
error and LISTING_GROUP_SUBDIVISION_REQUIRES_OTHERS_CASE error. Kindly
double-check the ID of the listing group you are trying to add. Make sure it
doesn't already exist in the
Hi,
Thank you for getting back to us.
++@Compliance team, please assist the user with the API access - Basic access
request with MCC ID 509-194-5805.
This message is in relation to case "ref:!00D1U01174p.!5004Q02rYArI:ref"
Thanks,
Google Ads API Team
--
--
Hi,
Thank you for getting back to us.
Yes, you are correct the customer Id is the client Id and it needs to be
associated with the Manger account Id. Login-customer-id refers to the Manager
account Id. In order to investigate your issue further, kindly provide us with
the earlier requested
Hi,
Thank you for contacting the Google Ads API support team.
Based on the screenshot provided, it appears that your concern about getting
enhanced conversion for conversion actions via gtag and Google Ads API is
related to settings in Google Ads UI. Hence, I would recommend that you reach
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API basic
access and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are encountering 404 not found
error with the accessing TargetingIdeaService.
In order to assist you further, could you further elaborate on what exactly you
are looking for in
Hi,
Thank you for getting back to us.
Kindly note that optimization score is an estimate of how well your Google Ads
account is set to perform. Scores run from 0-100%, with 100% meaning that your
account can perform at its full potential. Optimization score of the campaign.
Optimization score
Hi Bagus Nurtomo,
Thank you for contacting the Google Ads API support team.
The metric unique_users is available for the campaign level as of now using
Google Ads API. Could you please confirm whether you are able to see this
metric in Google Ads UI at account level? If yes, provide us with an
Hello Mosche,
Sorry for your inconvenience.
I'm Thanet working with Bob and Devin on this issue.
Our engineers just rolled out the change that would help fix your issue, bu it
hasn't hit production yet.
Could you please wait and try again in around 5 days?
Best,
This message is in relation to
Hi,
Thank you for getting back to us.
I will check with our team regarding your issue and one of my team members will
reach out to you once we have an update on this. Meanwhile, your patience is
highly appreciated.
You may refer to this page which provides status information on the services
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are encountering a
POLICY_FINDING error which states as "The resource has been disapproved since
the policy summary includes policy topics of type PROHIBITED". I would suggest
Hi Ricardo,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you applied for Standard access
developer token, but you haven’t received any response.
Since the access requests are handled by the Google Ads API Compliance team, we
Hi Alfred,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you applied for Basic access
developer token, but you haven’t received any response.
Since the access requests are handled by the Google Ads API Compliance team, we
are
Hi Ricardo,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you applied for Standard access
developer token, but you haven’t received any response.
Since the access requests are handled by the Google Ads API Compliance team, we
Hello,
Thank you for getting back to us.
I would like to inform you that sometimes the data upload will get delayed. You
may refer to this link regarding how it works. No, sending gbraid instead of
the gclid won't cause any issue.
Hope this helps. For any other assistance you may get back to
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are having Google Ads
Campaigns limit related issues.
Are 10,000 campaigns the limit even when using the API?
Please note that Google Ads account can contain as many as
Hi,
Thank you for getting back to u
++@Compliance team, please assist the user with the API - Standard access
request.
Summary: The user has applied for Standard access with the below details.
Google Ads Manager Account (MCC) ID: 715-138-8450
Cases ID: Not Received
Access level : Basic Access
Hi,
Thank you for contacting the Google Ads API support team.
I would like to inform you that you cannot obtain the conversion id and label
from the Google Ads API. I will raise a request for this feature to become
available in the Google Ads API. However, I cannot provide a scheduled timeline
Hi,
Thanks for bringing this issue to our attention. The team is actively working
on a fix to address this.
Thanks again for your patience. I will get back to this message thread once I
have an update.
This message is in relation to case "ref:!00D1U01174p.!5004Q02rz6B3:ref"
Thanks,
Google
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API developer token and have
not received any update.
Since the access requests are handled by the Google
Hi,
Thank you for getting back to us.
++@Compliance team, please find the update from the user:
"I have no Case ID generated."
Also, find the basic access request details from the user:
Google Ads Manager Account (MCC) ID: 128-923-9619
Cases ID: The user has not received any case ID.
Access
Hi,
Thank you for getting back to us.
Kindly note that this support channel specializes in Google Ads API related
concerns and technical implementations only. However, as you are interested to
know why few users are getting the option to search under "Your data" of
Audience signal in the UI
Hi Iryna,
Thank you for getting back to us.
++@Compliance team, please find the update from the user:
"We kindly ask you to check the status of our request and let us know when we
can expect to receive the Developer Token. This is critical for our business
needs, as we want to use the API for
Hi,
Thank you for getting back to us.
By reviewing your concern, I understand that you are looking for guidance
related to the type of conversions that you need to implement for your
requirement. Kindly note that for all type of leads (Lead, Validated,
Qualified, Converted), you can just send
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are encountering the
"INTERNAL_ERROR" while trying to fetch data using the queries via the Google
Ads API searchStream method.
Kindly note that the INTERNAL_ERROR occurs when
Hi,
Thank you for contacting the Google Ads API support team.
I will check with our team regarding your issue and one of my team members will
reach out to you once we have an update on this. Meanwhile, your patience is
highly appreciated.
This message is in relation to case
Hi,
Thank you for getting back to us.
++ Compliance team, please find the updated message from the user.
For your reference, here are the details of our request:
Google Ads Manager Account (MCC) ID: 547-830-8911
Case ID: Requested (but not yet received)
This message is in relation to case
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you applied for Basic access
developer token, but you haven’t received any response.
Since the access requests are handled by the Google Ads API Compliance team, we
are
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API developer token and have
not received any update.
Since the access requests are handled by the Google
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I see that you have already raised this concern
on another thread with the subject "LabelService | createLabels", and we have
already responded there for this issue. To avoid multiple threads on
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you are encountering Internal
error and Permission denied errors. Could you please confirm whether you are
seeing these errors while using Google Ads API? If yes, kindly note Internal
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you are encountering a
'MUTATE_ERROR_ENTITY_COUNT_EXCEEDS_LIMIT' error. Could you please confirm
whether you are getting the error while using the Google Ads API or Google Ads
Editor? If
Hi,
Thank you for getting back to us.
++@Compliance team, please see the updated email from the user:
As mentioned, we did not receive a case ID, nor any email confirmation
for the application form submission or the contact form.
This message is in relation to case
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are unable to see the API
center option in your Google Ads account. Kindly note that the API Center
option appears only for Google Ads manager accounts but not in the client
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted the form for
basic access to the developer token and haven't received a response.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted the form for
basic access to the developer token and haven't received a response.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I see that you have already raised this concern
on another thread with the subject "Each campaign is limited to 122 negative
country criteria", and we have already responded there for this issue.
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you have applied for Basic access
to the Google Ads API. Since the access requests are handled by the Google Ads
API Compliance team, we are transferring the case to the Ads API
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that your concern is regarding the
account limits for the manager account. I would suggest you to check the About
account limits for manager accounts article to know more about the maximum
Hi,
Thank you for getting back to us.
Kindly note that remove_all operations are executed hourly, and could run for
up to 24 hours. I would recommend you to check this guide Remove all data from
the list at once for more information.
To remove all users from a list, set remove_all to true in
Hi Daniel,
Thank you for getting back to us.
Kindly note that you can add the field AD_IMAGE to the campaign as well as the
ad group. Also, note that when you create image assets at ad group level or
campaign level, keep your account structure in mind because
Ad Group level provides for the
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are encountering an error
while running the oauth2l command to fetch the refresh token.
In order to assist you further, kindly provide us with more details of the
error along
Hi,
Thank you for getting back to us.
Kindly note that I will raise a request for these metrics to become available
in the Google Ads API, however this is subject for review. So, I cannot provide
a scheduled timeline for their availability in the API. I would recommend you
to follow our Blog
Hi,
Thank you for getting back to us.
++@Compliance team, please assist the user with the basic access request for
the MCC ID 777-416-1743. Also, note that user has not received any case ID
after submitting the request.
This message is in relation to case "ref:!00D1U01174p.!5004Q02ryydC:ref"
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access and have not received any update.
Since the access requests are handled by the Google Ads API Compliance team, we
are
Hi,
Thank you for reaching out to the Google Ads API support team.
Please provide the answers to the below questions. So that we can assist you
better and more accurately.
Could you please elaborate more on what you mean by “group administrator”?
Are you having any issues or concerns related
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access of the Google Ads API developer token and have
not received any update.
Since the access requests are handled by the Google
Hi,
Thank you for getting back to us.
By reviewing your concern, I understand that you are looking for guidance on
how to retrieve the duration and end date(time) of fields from the job.
I would recommend that you reach out to the Google Ads Product Support team to
check whether the Duration,
Hi Daniel,
Thank you for getting back to us.
To update your lists with the latest data, it is generally more efficient to
append or remove individual users, rather than removing all users from the list
and uploading them from scratch. I would suggest you refer to the Manage
customer list
Hi Lisa,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for basic
access and haven’t received any response. Since the access requests are handled
by the Google Ads API Compliance team, we are transferring the case
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are looking for guidance on
how to retrieve the execution time metrics and other fields from the
offline_user_data_job resource. Kindly note that for retrieving the status of
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted a request
for the Basic access of Google Ads API developer token and waiting for a
response from the team.
Since the access requests are handled by the Google
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that you are getting an error when trying
to update the criterion to negative false. In order to investigate the issue,
provide us with the updated complete API logs (request and response
Hi Daniel,
Thank you for getting back to us.
Yes, the images will show up in the ad previews in the Google Ads account. I
would suggest you to check the article How it works for more information. Also,
you may follow the article Ad Preview and Diagnosis tool which helps identify
why your ad
Hi TY KIM,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you have resubmitted an
application for basic access two days ago and have not received a response.
Since the access requests are handled by the Google Ads API Compliance
Hi,
Thank you for getting back to us.
Kindly note that the image extensions were linked to individual ads, not ad
groups, campaigns, or customers. These are migrated to assets in the following
ways:
Individual Image Assets: Each image extension becomes an individual image asset
Hi,
Thank you for getting back to us.
++@Compliance team, could you please assist the user as the issue is related to
the API access request which is out of scope for our team and following are the
user details.
Applied for: Standard access request
MCC ID: 913-699-6873
This message is in
Hi Team,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted a request
for the Basic access of Google Ads API developer token and waiting for a
response from the team.
Since the access requests are handled by the
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are facing an error when
trying to get Keywords the Keyword Ideas.
Kindly note that the INVALID_VALUE error indicates that the field's value is
invalid. The REST endpoint for
Hi Daniel,
Thank you for getting back to us.
Please find the answers for your questions below:
1. If I add an "image extension" in the Google Ads web user interface, can I
get that information when fetching the ad (or ad group) using the Google Ads
API?
Yes, according to this Blog Post,
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for basic
access and haven’t received any response. Since the access requests are handled
by the Google Ads API Compliance team, we are transferring the case to
Hi,
Thank you for getting back to us.
The Google Ads API supports uploading store sales conversions that lets you
import offline transactions into Google Ads either directly or through
third-party partners. By matching transaction data from your point-of-sale
system or customer database, you
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the standard access of the Google Ads API developer token.
Since the access requests are handled by the Google Ads API Compliance team, we
Hi,
Thank you for reaching out to the Google Ads API support team.
Note that the provided screenshot is a cropped one, in order to investigate the
issue further kindly provide us with the uncropped (complete) UI screenshot of
the Google Ads Account with the visibility of the customer ID and
Hi,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with the
subject “Please do needful to give solution.” and we have already responded
there for this issue. To avoid multiple threads on the same issue, please
Hi,
Thank you for getting back to us.
You can use the ListAccessibleCustomers method. As per this document, the
expected response for this call is the resource name of customers directly
accessible by the user authenticating the call. Kindly note to include the
Hi Shivam,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are encountering an error
with the message "The operation is not allowed for the given context." while
trying to create a new campaign via the Google Ads API.
In order
Hi,
Thank you for getting back to us.
To know the data type of each field of CustomerClient resource you can check
this API guide, in the same way you can check data type for each field under
respective resources. Hope this helps.
This message is in relation to case
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that your concern is regarding the
offline conversions. Can you please confirm if you are using Google Ads API to
upload these conversions?
If yes, kindly provide us with the uncropped
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted the form for
basic access to the developer token and haven't received a response.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you have applied for Basic access
to the Google Ads API. Since the access requests are handled by the Google Ads
API Compliance team, we are transferring the case to the Ads API
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted the form for
basic access to the developer token and haven't received a response.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with
"Application to Google API Basic Access but no case ID confirmation," and we
have already responded there for this issue. To avoid multiple threads on the
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted the form for
Basic access of the developer token and haven't received a response.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you are using the 'go' language to
create image resources and observed that it is not present in the current
version of SDK. Could you please confirm whether you are using Google Ads API
Hi,
Thank you for getting back to us.
>From August 2, 2023, we started auto-migration of image and location
>extensions to assets. The auto-migration ended on September 30, 2023. Once the
>image and location extensions have been migrated to assets, you won’t be able
>to mutate the image and
Hi,
Thank you for reaching out to the Google Ads API support team.
Based on the information provided, it appears that your issue is related to
DV360. Please note that we can only assist with technical queries/concerns
related to the Google Ads API. We kindly suggest you contact the DV360
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you are trying to update the
existing budget for a campaign. As per the API documentation, to replace the
budget of an existing campaign, in a CampaignOperation.update, set the
Hi Karin,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for basic
access and haven’t received any response. Since the access requests are handled
by the Google Ads API Compliance team, we are transferring the
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted a request
for the basic access of Google Ads API developer token and waiting for a
response from the team.
Since the access requests are handled by the Google
Hi Gulnaz,
Thank you for providing the additional information.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary:
The user has applied for the access with the below details.
Google Ads Manager Account (MCC) ID: 494-496-4767
Case ID: User says
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you have submitted an application
for the basic access of Google Ads API developer token and have not received
any update.
Since the access requests are handled by the Google Ads
Hi,
Thank you for reaching out to the Google Ads API support team.
Could you further elaborate on what exactly you are looking for from the Google
Ads API support team? If possible, please share the related screenshots or
error screenshots for further investigation.
This message is in relation
Hi,
Thank you for providing the additional information.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary:
The user has applied for the Basic access with the below details.
Google Ads Manager Account (MCC) ID: 655-924-5529
Case ID: User says that
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for basic
access to the developer token and are waiting for a response.
Since the access requests are handled by the Google Ads API Compliance team, we
are
Hi,
Thank you for getting back to us.
I would suggest you to try setting customer.status = 'ENABLED' and make an API
call again. To investigate your issue further, could you please provide us with
uncropped UI screenshot where account setup shows in progress and the complete
API request and
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you want to know about the
metrics that are available in the Ad Groups and Campaigns, Assets resource.
I would recommend you to refer to this documentation to know more about the
Hi,
Thank you for providing the additional information.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary:
The user has applied for the Standard access with the below details.
Google Ads Manager Account (MCC) ID: 979-814-3242
Case ID: User says
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you are encountering the
'invalid_client' error. I would suggest that you recreate the client Id and
client secret and generate a refresh token using the new client Id and client
secret
Hi,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with the
subject 'API Standard Access Application', and we have already responded there
for this issue. To avoid multiple threads on the same issue, please take
Hi William,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that you have applied for Google Ads API
token and have not received any update.
Kindly confirm whether you have applied for basic access or standard access
since both are
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that you have applied for basic access
and have not received any update.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary:
The user has
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I can see that you have encountered the common
invalid_grant error. This error means the token has expired or revoked. For
more information about refresh token expiration, you also may refer to the
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your query, I understand that you are not getting keywords for
the campaign criterion query. To analyze your issue further, I would kindly
request that you provide us with the complete API logs (request and
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are having discrepancy
between Google Ads API and Google Ads UI.
In order to assist you further, could you provide us with the complete API logs
(request and response with
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you are encountering 'The Provider
ID you entered is not a valid' error. Kindly note that the mentioned concerns
are out of scope for the Google Ads API support team as our team
Hi,
Thank you for reaching out to the Google Ads API support team.
Please find the answers for your questions below :
I understand that you submitted a ticket to upgrade a token and did not receive
a response. Could you please provide more details of the ticket you submitted.
Also, I
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you want to add an image
extension to the Ad group.
Please be informed that you can only add image extensions to campaigns, not ad
groups. This is because image extensions are
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you are not seeing the conversion
value rules in UI which are created by Google Ads API. Could you please confirm
whether you have followed Rule conditions? For more information, I would
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are looking for a report
containing all conversions (transactions) at the conversion level. I would
recommend you refer to this help center article on all conversions for more
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