Re: AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-10-13 Thread sebastian . lamelas
Hello again, Today I ran our program to create text ads and it suddenly started working. The only problem left is that we still have an inconsistency between the Call-to-action field and the Call-to-action text actually rendered in the image. We'll keep an eye on this old Call-to-action problem

Re: AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-10-13 Thread Thanet Knack Praneenararat (AdWords API Team)
Hi Sebastian, Thanks for letting us know. Cheers, Thanet, AdWords API Team On Tuesday, October 13, 2015 at 8:43:33 PM UTC+9, sebastian.lame...@despegar.com wrote: > > Hello again, > Today I ran our program to create text ads and it suddenly > started working. The only problem left is that we

Re: AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-10-07 Thread Thanet Knack Praneenararat (AdWords API Team)
Hi Sebastian, Sorry for making wait for a while. I've been confirmed that the fix may need some time to be reflected in the system (likely to be in the next week). But you can try the latest version of our API (v201509 ). That should

Re: AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-10-07 Thread sebastian . lamelas
The version v201509 is not avaiable yet, but I'll keep an eye on it to confirm our program can create text ads with that version. However, I don't think we'll migrate to the new version so soon, so it would be best if you came up with a fix for v201502/06... I'll get back to this post later,

Re: AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-10-06 Thread sebastian . lamelas
Anthony, Thanet, do you have any news on this issue? El miércoles, 30 de septiembre de 2015, 11:11:43 (UTC-3), sebastia...@despegar.com escribió: > > BTW, Anthony, have you seen the private reponse I sent you? > > El miércoles, 30 de septiembre de 2015, 11:11:04 (UTC-3), >

Re: AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-09-30 Thread Thanet Knack Praneenararat (AdWords API Team)
Hi Sebastian, It seems app ID and app Store have been set to be required fields just a few days ago but the documentation hasn't been updated yet. Could you please try setting the two fields and see if the error still persists? Best, Thanet, AdWords API Team On Tuesday, September 29, 2015 at

Re: AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-09-30 Thread sebastian . lamelas
I tried that to no avail. Even after setting those new fields I get the same error: AdError.INVALID_TEMPLATE_ID. El miércoles, 30 de septiembre de 2015, 4:20:25 (UTC-3), Thanet Knack Praneenararat (AdWords API Team) escribió: > > Hi Sebastian, > > It seems app ID and app Store have been set to

Re: AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-09-30 Thread sebastian . lamelas
BTW, Anthony, have you seen the private reponse I sent you? El miércoles, 30 de septiembre de 2015, 11:11:04 (UTC-3), sebastia...@despegar.com escribió: > > I tried that to no avail. > Even after setting those new fields I get the same error: > AdError.INVALID_TEMPLATE_ID. > > El miércoles, 30

AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-09-28 Thread sebastian . lamelas
Hello, We've recently been using the TemplateAd's API to create image and text mobile-app-engagement ads. We've already had some issues, one of which has been answered (link here ; the feature of setting the mediaId

Re: AdError.INVALID_TEMPLATE_ID when creating TemplateAd's 445

2015-09-28 Thread Anthony Madrigal
HI Sebastian, I am not able to determine what may be causing this issue. In order for me to further investigate, could you please *Reply privately to author *your SOAP XML request and response as well as the Ad ID of the Template Ad you are trying to add? Thanks, Anthony AdWords API Team --