Re: Problem creating App Engagement Ads

Hi Sebastian, Thanks for summarizing this information. Cheers, Thanet, AdWords API Team On Thursday, October 22, 2015 at 4:16:38 AM UTC-7, sebastian.lame...@despegar.com wrote: > > Alright, for anyone interested in the issue, this seems to > be the final answer: > > I've been confirmed that

Re: Problem creating App Engagement Ads

Alright, for anyone interested in the issue, this seems to be the final answer: I've been confirmed that though the preview is not correct, when > being served in the real time, your ads will show the call-to-action > caption correctly. Unfortunately, this discrepancy issue will not be > fixed

Re: Problem creating App Engagement Ads

Hi Thanet, I don't understand. You mean to say that if I can't see the Call-to-action rendered correctly it is because I am setting app-id and app-store wrong? I've just created some text ads and I can visualize them properly -which means that they have app-id and app-store fields set- but I still

Re: Problem creating App Engagement Ads

Hi Sebastian, I've got more information that if you setup app ID and app store correctly, the image should render as your provided call-to-action filed text. Could you please confirm again? Best, Thanet, AdWords API Team On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9,

Re: Problem creating App Engagement Ads

Hi Sebastian, I've been informed that the fix may go out at earliest in the next week. So you may not need to try on your side until that time. Sorry for making you wait and thanks for your understanding. Best, Thanet, AdWords API Team On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9,

Re: Problem creating App Engagement Ads

> > 2) Discrepancy between Call-to-action field in Text Ads and rendered ad > image. (see my first post) We are aware of this issue and made change to so the call-to-action text is > shown in preview. > This may take a few days to a week until it gets updated. > It still hasn't been fixed.

Re: Problem creating App Engagement Ads

Hi, I'm checking on that part. Cheers, Thanet, AdWords API Team On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9, sebastian.lame...@despegar.com wrote: > > 2) Discrepancy between Call-to-action field in Text Ads and rendered ad >> image. (see my first post) > > We are aware of this issue and

Re: Problem creating App Engagement Ads

Hi Sebastian, Thanks for letting us know. It might be because the fix needed some time to propagate. For the other question, let's talk in that thread. Best, Thanet, AdWords API Team On Wednesday, October 7, 2015 at 2:47:04 AM UTC+9, sebastian.lame...@despegar.com wrote: > > We'll give it

Re: Problem creating App Engagement Ads

> > We'll give it another try and I'll let you know if everything is OK now. > We performed a second run setting appId and appStore and this time the image ads were approved. As I said before, the problem in the first run was that we were setting incompatible values. I'll chose your previous

Re: Problem creating App Engagement Ads

Hello Thanet, I think we know what's causing the issue. Although we are setting the new fields, it seems that the appStore is incompatible with the appId for the ads we tried to create. I guess this would have been easier to detect if the API had failed to create inconsistent ads ins- tead of

Re: Problem creating App Engagement Ads

Hi Sebastian, Thanks for actively investigating the issue along side with us. I'm following this issue with the engineering team and will let you know once I get updates. Best, Thanet, AdWords API Team On Monday, October 5, 2015 at 7:54:10 PM UTC+9, sebastian.lame...@despegar.com wrote: > >

Re: Problem creating App Engagement Ads

Hi Sebastian, Could you please send me SOAP logs when you created some of those ads in problem? The review and approval of ads is out of our scope, as we support only AdWords API. So, it may take some time to investigate as I need to pass this information to other teams. I apologize for this

Re: Problem creating App Engagement Ads

Hi Thanet, I have bad news. Yesterday we paused the image ads we had created before -without setting appId and appStore-, and we recreated them effectively setting those fields. However, today, the recreated image ads were all disapproved for "Clarity & revelance" reasons. This is quite a surprise

Re: Problem creating App Engagement Ads

Alright then... We'll try to update those ads, and if we can't, we'll just crate them again. HOWEVER, if we have to recreate them, we are still unable to create text ads with your API (because of this problem ). I must tell you,

Re: Problem creating App Engagement Ads

Hi Sebastian, Sorry for making you wait for a long time. I've just got some updates. Please see the my comments below: 1) UI crash when clicking "View full size display ad" > It seems your ads that have problems with preview were created without an app store & app id. Could you please fix them

Re: Problem creating App Engagement Ads

Hi Thanet, I've just tried that and now I can create Image ads (template id: 455) and correctly visualize them in the Adwords UI. Great news! However, the new problem persists (see this question ), so I can't check whether I can

Re: Problem creating App Engagement Ads

Hi Sebastian, As far as I've confirmed, ads that have no appId and appStore need to be set. I'll get back to you once I get more information. Best, Thanet, AdWords API Team On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, sebastian.lame...@despegar.com wrote: > > BTW, Thanet, do we have

Re: Problem creating App Engagement Ads

BTW, Thanet, do we have to correct all the Ads we've been creating so far which do not have the appId and appStore set??? El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), sebastia...@despegar.com escribió: > > Hi Thanet, > I've just tried that and now I can create Image ads (template id:

Re: Problem creating App Engagement Ads

((They are all approved, and the app id and app store are set at the campaign level)) El martes, 29 de septiembre de 2015, 14:14:32 (UTC-3), sebastia...@despegar.com escribió: > > BTW, Thanet, do we have to correct all the Ads we've been creating so far > which do not have the appId and

Re: Problem creating App Engagement Ads

Hi Thanet, We are still facing this problem and, on top of that, we now have a third problem (you can find the new question in this link ). Any new from your side? Thanks, seb. El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3),

Re: Problem creating App Engagement Ads

Hello Thanet, Do you have any news on these issues? 1) UI crash when clicking "View full size display ad" 2) Discrepancy between Call-to-action field in Text Ads and rendered ad image. (see my first post) Thanks again, seb. El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack

Re: Problem creating App Engagement Ads

Hello Sebastian, Really sorry for keeping you waiting. I'm chasing this issue with the engineering team, but unfortunately, I haven't got update from them yet. Cheers, Thanet, AdWords API Team On Monday, September 14, 2015 at 9:54:41 PM UTC+9, sebastian.lame...@despegar.com wrote: > > Hello

Re: Problem creating App Engagement Ads

Hi Sebastian, Unfortunately, I haven't got update back from the engineering team. I'll let you know once I get update. Best, Thanet, AdWords API Team On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, sebastian.lame...@despegar.com wrote: > > Hello Thanet, > You replied to me privately on

Re: Problem creating App Engagement Ads

Hello Thanet, You replied to me privately on September 2nd after my private response to you. Do you have news on this issue? I am still getting the UI crash after creating TempalteAd's with the AdWords API. El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack Praneenararat

Re: Problem creating App Engagement Ads

Hello Sebastian, Sorry for the delay. Let me check with the engineering team for this discrepancy. Could you please do *Reply privately to author *and send me your campaign ID, ad group ID, and ad ID of the ad in question (especially those of the ad in your screenshot)? Thanks in advance.

Re: Problem creating App Engagement Ads

Is there any way I can check whether the Ads are correct or not without using the UI in AdWords web? I do not know whether the UI is crashing or the Ad was incorrectly created. The second case would be rare because it should have failed while it was being uploaded, but it didn't. El viernes,

Problem creating App Engagement Ads

Hello, I have a problem when creating App Engagement Ads using the AdWords API. In a previous question https://groups.google.com/forum/?utm_medium=emailutm_source=footer#!msg/adwords-api/fiqna0-lzDs/EVL1_G63BwAJ I discussed how to use the AdWords API to create text and image App Engagement Ads