Re: Conversion Offline errors since Saturday

[Maurício Valente]

Thank You Devin!!

Em sexta-feira, 26 de julho de 2019 18:02:11 UTC-3, adsapiforumadvisor 
escreveu:
>
> Hi Maurício, after some investigation, I was able to determine that the 
> click ID you provided was from a click that occurred on June 24. However, 
> it looks like you tried to upload the click on July 25. I took a look at 
> your account, and there is a 30 day window set up for this conversion type, 
> so you uploaded this click just outside of the 30 day conversion window, 
> which explains the error.
>
> All the best,
> Devin
> The Google Ads API Team
>
> ref:_00D1U1174p._5001UEG4o4:ref

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Re: Conversion Offline errors since Saturday

[Google Ads API Forum Advisor Prod]

Hi Maurício, after some investigation, I was able to determine that the click 
ID you provided was from a click that occurred on June 24. However, it looks 
like you tried to upload the click on July 25. I took a look at your account, 
and there is a 30 day window set up for this conversion type, so you uploaded 
this click just outside of the 30 day conversion window, which explains the 
error.

All the best,
Devin
The Google Ads API Team
ref:_00D1U1174p._5001UEG4o4:ref

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Re: Conversion Offline errors since Saturday

[Google Ads API Forum Advisor Prod]

Hi Mauricio,

Thank you for providing the logs. I will check this with the team and get back 
to you with insights once available.

Regards,
Dannison
Google Ads API Team
ref:_00D1U1174p._5001UEG4o4:ref

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Re: Conversion Offline errors since Saturday

[Maurício Valente]

Hi Dannison!


I'm still having [OfflineConversionError.EXPIRED_CLICK @ 
operations[0].operand] in some gclid when trying to informe Conversions 
Offline using PHP in AdWords.

This is the one of GClids I'm getting this error:

EAIaIQobChMIp6CepZ2C4wIVgRPTCh3E8ggiEAEYASAAEgJiJ_D_BwE


Can you identify in the AdWords plataform why I'm getting this error?

My conversion window is set to 30 days and that click happened at 
2019-07-25 04:08:06 GMT.

My first try sending conversions with that ID was at 2019-07-25 09:00:02 GMT


This is the SOAP response:

http://schemas.xmlsoap.org/soap/envelope/;>

https://adwords.google.com/api/adwords/cm/v201809;>
00058e7da6b4b3470a628181940670d5
OfflineConversionFeedService
mutate
1
198




soap:Client
[OfflineConversionError.EXPIRED_CLICK @ 
operations[0].operand]

https://adwords.google.com/api/adwords/cm/v201809;>
[OfflineConversionError.EXPIRED_CLICK @ 
operations[0].operand]
ApiException

http://www.w3.org/2001/XMLSchema-instance; xsi:type="OfflineConversionError"
>
operations[0].operand

operations
0


operand


OfflineConversionError.EXPIRED_CLICK

OfflineConversionError

EXPIRED_CLICK











Thank you!

Maurício



Em terça-feira, 23 de julho de 2019 23:21:11 UTC-3, adsapiforumadvisor 
escreveu:
>
> Hi Mauricio,
>
> Glad you have fixed the issue. Let me know if you have any further 
> concerns regarding the AdWords API.
>
> Regards,
> Dannison
> Google Ads API Team
>
> ref:_00D1U1174p._5001UEG4o4:ref

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Re: Conversion Offline errors since Saturday

[Google Ads API Forum Advisor Prod]

Hi Mauricio,

Glad you have fixed the issue. Let me know if you have any further concerns 
regarding the AdWords API.

Regards,
Dannison
Google Ads API Team
ref:_00D1U1174p._5001UEG4o4:ref

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Re: Conversion Offline errors since Saturday

[Maurício Valente]

I found the problem! 

The user I was authenticating using token was removed from User Account 
Permission.

Thank you all.

Maurício



Em terça-feira, 23 de julho de 2019 08:44:20 UTC-3, Maurício Valente 
escreveu:
>
> Hello Dannison!
>
> Thanks for your answer!
>
> In fact, the click happened 4 hours before the system tried to send 
> offline conversions. I'm trying other conversions that happened shortly 
> after and are still causing the same error.
>
> I don't think the problem is the window between click and conversion, must 
> be something else.
>
> The gclid EAIaIQobChMI1-jN-LDV4gIV3oyyCh14pw3CEAEYASAAEgJJ2PD_BwE for 
> example had the clicked event in 2019-07-20 20:11:17. As showed in the 
> header of the SOAP above, the first time I tried to send conversions was at 
> "Date: Sun, 21 Jul 2019 01:00:02 GMT" 4 hours later, exactly the numbers 
> of hours Google expect to wait for receive conversions.
>
> I have more 15 gclids to send that happaned between saturday and today. 
> I'm trying to send one by one, and I still got the same problem.
>
> Could it be something else?
>
>
>
> Em terça-feira, 23 de julho de 2019 02:15:06 UTC-3, adsapiforumadvisor 
> escreveu:
>>
>> Hi Mauricio,
>>
>> Thank you for reaching out.
>>
>> The EXPIRED_CLICK error you are encountering means that the click you are 
>> trying to upload a conversion to is too old or have occurred before the 
>> conversion window for the specified combination of conversion date and 
>> conversion name (default is 90 days). You will need to check the 
>> ctcLookBackWindow 
>> 
>>  
>> duration to check the conversion window time. If it has indeed went past 
>> the duration, then there can no longer be any way to upload the said click 
>> into your account.
>>
>> Regards,
>> Dannison
>> Google Ads API Team
>>
>> ref:_00D1U1174p._5001UEG4o4:ref
>
>

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Re: Conversion Offline errors since Saturday

[Maurício Valente]

Hello Dannison!

Thanks for your answer!

In fact, the click happened 4 hours before the system tried to send offline 
conversions. I'm trying other conversions that happened shortly after and 
are still causing the same error.

I don't think the problem is the window between click and conversion, must 
be something else.

The gclid EAIaIQobChMI1-jN-LDV4gIV3oyyCh14pw3CEAEYASAAEgJJ2PD_BwE for 
example had the clicked event in 2019-07-20 20:11:17. As showed in the 
header of the SOAP above, the first time I tried to send conversions was at 
"Date: Sun, 21 Jul 2019 01:00:02 GMT" 4 hours later, exactly the numbers of 
hours Google expect to wait for receive conversions.

I have more 15 gclids to send that happaned between saturday and today. I'm 
trying to send one by one, and I still got the same problem.

Could it be something else?



Em terça-feira, 23 de julho de 2019 02:15:06 UTC-3, adsapiforumadvisor 
escreveu:
>
> Hi Mauricio,
>
> Thank you for reaching out.
>
> The EXPIRED_CLICK error you are encountering means that the click you are 
> trying to upload a conversion to is too old or have occurred before the 
> conversion window for the specified combination of conversion date and 
> conversion name (default is 90 days). You will need to check the 
> ctcLookBackWindow 
> 
>  
> duration to check the conversion window time. If it has indeed went past 
> the duration, then there can no longer be any way to upload the said click 
> into your account.
>
> Regards,
> Dannison
> Google Ads API Team
>
> ref:_00D1U1174p._5001UEG4o4:ref

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RE: Conversion Offline errors since Saturday

[Google Ads API Forum Advisor Prod]

Hi Mauricio,

Thank you for reaching out.

The EXPIRED_CLICK error you are encountering means that the click you are 
trying to upload a conversion to is too old or have occurred before the 
conversion window for the specified combination of conversion date and 
conversion name (default is 90 days). You will need to check the 
ctcLookBackWindow duration to check the conversion window time. If it has 
indeed went past the duration, then there can no longer be any way to upload 
the said click into your account.

Regards,
Dannison
Google Ads API Team
ref:_00D1U1174p._5001UEG4o4:ref

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